Outdoor banquet area

Reviews of C. Baldwin, Curio Collection by Hilton

4 out of 5
C. Baldwin, Curio Collection by Hilton
400 Dallas St, Houston, TX

Reviews

8.2

Very Good

Rating 10 - Excellent. 360 out of 647 reviews" "
Rating 8 - Good. 129 out of 647 reviews" "
Rating 6 - Okay. 59 out of 647 reviews" "
Rating 4 - Poor. 50 out of 647 reviews" "
Rating 2 - Terrible. 49 out of 647 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Miracle

Amazing staff.
Stayed 1 night in May 2024

4/10 Poor

Nate

Disliked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

James, Hampton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

shauna

Stayed 1 night in May 2024

10/10 Excellent

Charles A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 1 night in May 2024
Response from General Manager on May 6, 2024
Dear Charles,Thank you for staying with us and for your feedback. We're glad you had a phenomenal experience during your visit. We hope to welcome you back soon to C. Baldwin, Curio Collection by Hilton for another exceptional stay.Warm regards,Charley M.General Manager

10/10 Excellent

LaTrelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quiet and comfortable room. Friendly staff and valet service was good considering how busy they were!
Stayed 1 night in Apr 2024
Response from General Manager on May 6, 2024
Dear LaTrelle,Thank you for sharing your positive experience with us! We're delighted you found your room clean, quiet, and comfortable. Your feedback means a lot to us, and we hope to welcome you back for another enjoyable stay at C. Baldwin, Curio Collection by Hilton soon!Warm regards,Charley M.General Manager

10/10 Excellent

Savasia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice stay , scenic , absolutely beautiful property with professional and friendly staff from top to bottom
Stayed 1 night in Feb 2024
Response from General Manager on May 6, 2024
Dear Savasia,Thank you for your five-star review! We're delighted to hear that you had a very nice stay and enjoyed the scenic beauty of our property. We look forward to welcoming you back soon for another enjoyable visit to C. Baldwin, Curio Collection by Hilton.Warm regards,Charley M.General Manager

4/10 Poor

Henry

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024

4/10 Poor

Nita

Liked: Staff & service
Room terrible
Stayed 2 nights in Apr 2024
Response from General Manager on May 2, 2024
Dear Nita,Thank you for sharing your concerns with us. We sincerely apologize for your unsatisfactory accommodations. To better address specific issues, we encourage you to reach out to us with additional information. Your input is valued and we look forward to hearing from you.Warm regards,Charley M.General Manager

4/10 Poor

Marilyn

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I liked that the hotel was clean and has an elegant design. I did not like that there was not hot water, no a/c, only the fan option so it was hot the whole nights, and that there was no option to turn off the led lighting on the bed frames when it was time to sleep.
Stayed 3 nights in Apr 2024
Response from General Manager on May 1, 2024
Dear Marilyn,Thank you for sharing your feedback on your recent stay with us. We're delighted you appreciated our hotel's cleanliness and elegant design. However, we're concerned about the issues you encountered with the hot water and the amenities in your room. Rest assured, our team will address these concerns promptly to enhance our guests' experiences. We look forward to the opportunity to welcome you back for a more comfortable stay in the future.Warm regards,Charley M.General Manager

6/10 Okay

Mac

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Brianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

4/10 Poor

Paloma Patricia

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Terrible service at front desk. We didn’t get room cleaning any night of our stay even though we asked for it. Nice hotel but the service makes it not worth it
Stayed 3 nights in Apr 2024
Response from General Manager on May 1, 2024
Dear Paloma,Thank you for sharing your experience with us. We're disappointed to hear about the issues you encountered with our front desk service and the lack of room cleaning during your stay. Your feedback is valuable, and we're addressing these concerns with our team to ensure improvements are made. We hope to have the opportunity to regain your trust and provide you with a more positive experience in the future.Warm regards,Charley M.General Manager

10/10 Excellent

Quiana

Traveled with family
Liked: Cleanliness, staff & service, amenities
Very welcoming
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 29, 2024
Dear Quiana,Thank you for your five-star rating! We're thrilled to hear our friendly team welcomed you warmly to our property, and we can't wait to see you again should your travels point you back in our direction.Warm regards,Charley M.General Manager

8/10 Good

Logan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Noelia

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I love this place
Stayed 1 night in Feb 2024
Response from General Manager on May 1, 2024
Dear Noelia,It was an honor to host you at C. Baldwin, Curio Collection by Hilton. Our team is pleased you enjoyed your time as our guest. It would be a pleasure to welcome you back. Warm regards,Charley M.General Manager

8/10 Good

michayala

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location to everything. Shuttle service a plus.
Stayed 3 nights in Apr 2024
Response from General Manager on May 1, 2024
Dear Michayala,C. Baldwin, Curio Collection by Hilton thanks you for your review. We are pleased you found our location and shuttle service convenient and that you enjoyed your stay with us. We would love to welcome you back for a repeat visit. Warm regards,Charley M.General Manager

2/10 Terrible

Latoya A

Traveled with family
Liked: Property conditions & facilities
Dirty rooms and towels
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 29, 2024
Dear Latoya,While we thank you for being our guest and sharing your feedback, we hope you'll accept our sincerest apologies for any housekeeping issues you encountered during your stay. We want to assure you that we do engage in deep cleaning processes, and we appreciate you informing us of a need to address our housekeeping policies and procedures. Thank you for your comments. We hope to see you again and impress you with our improvements.Warm regards,Charley M.General Manager

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
What I loved most about this hotel is the interior design! The stay was wonderful and staff was amazing!
Stayed 1 night in Apr 2024
Response from General Manager on Apr 21, 2024
Dear Grace,Thank you so much for the five-star review. We are so pleased you enjoyed our beautiful property and the warm hospitality from our team. We'll pass your compliments on, and we hope you'll visit us again soon.Warm regards,Charley M.General Manager

6/10 Okay

Louise

Traveled with partner
Liked: Staff & service
Really hated the expensive valet parking. We used the shuttle service and our driver was a delight! But holey moley the cost to park was ridiculous. It appears to be like this all over Houston but come on.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 19, 2024
Dear Louise,Thank you for your review. We regret to learn that you were not satisfied with your recent experience. Please know regarding our parking fee that we work to maintain pricing similar to the surrounding area, though we understand your disappointment. On a positive note, we appreciate you mentioning our convenient shuttle service and hospitable team. It was a pleasure having you here, and we hope you enjoyed your time in Houston.Warm regards,Charley M.General Manager

10/10 Excellent

Marelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Eric, Reynoldsburg

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
I liked the view and the lobby was perfect food was below average.
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 21, 2024
Dear Eric,Thank you for your review and for giving us a perfect rating. We are delighted our stunning views and tasteful lobby were highlights of your stay, and we appreciate you mentioning them to your fellow travelers. However, we regret your disappointment with our offerings. Your feedback will be shared internally, and any opportunity for improvement will be seized. It was a pleasure having you as our guest, and we hope you return soon. Warm regards,Charley M.General Manager

10/10 Excellent

ALICIA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff was great Especially Egor
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Alicia,Thank you so much for the five-star rating! We'll pass your compliments on to our wonderful team, especially Egor, and we hope you'll come to stay with us again soon at C. Baldwin, Curio Collection by Hilton.Warm regards,Charley M.General Manager

10/10 Excellent

Raven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Nick,Thank you for choosing C. Baldwin, Curio Collection by Hilton, and for sharing your delightful five-star review. Our team truly is one of the best in the business, and they will be honored to know they were a highlight of your stay. We look forward to welcoming you back for another memorable experience.Warm regards,Charley M.General Manager

10/10 Excellent

Gerri

This was a great location. Someone comes to your car, open the door for you to get your luggage out. Great place! Nice lounge down stairs. Can definitely take great picture at location too.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Gerri,Thank you so much for the five-star review. We are so pleased to hear you enjoy our beautiful, convenient location and many amenities. We hope you'll come back soon for another relaxing stay.Warm regards,Charley M.General Manager

10/10 Excellent

Deirdre

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend staying here great location easy access to all major activities and attractions
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 10, 2024
Dear Deirdre,Thank you for your glowing review and recommendation of C. Baldwin, Curio Collection by Hilton. We're thrilled to hear you enjoyed your stay, including our prime location. We'd love to host you again anytime!Warm regards,Charley M.General Manager

2/10 Terrible

Erin

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was rude. Had to switch rooms two times because of ripped and dirty bedding and unclean bathrooms.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 10, 2024
Dear Erin,Thank you for taking the time to leave a review. We are very disappointed to hear about the issues you encountered during your stay and thank you for bringing these concerns to our attention. We apologize for any inconvenience you faced and will use your feedback to improve the experience of future guests.Warm regards,Charley M.General Manager

8/10 Good

Darrick

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay will recommend
Stayed 1 night in Apr 2024
Response from General Manager on Apr 8, 2024
Dear Darrick,Thank you for your review and for recommending C. Baldwin, Curio Collection by Hilton to your fellow travelers! We are delighted you had an enjoyable experience, and we hope you return soon.Warm regards,Charley M.General Manager

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice lobby, friendly staff, free shuttle service, walking to upscale dining, walking to stadium.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 5, 2024
Dear Michael,Our team enjoyed hosting you at C. Baldwin, Curio Collection by Hilton and pleased to learn our pleasant lobby area, friendly service, and convenient location made for a memorable experience. Thank you for the kind words, and hurry back!Warm regards,Charley M.General Manager

10/10 Excellent

Iman N

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Great!
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 5, 2024
Dear Iman,Thanks for being our guest at C. Baldwin, Curio Collection by Hilton. We appreciate you taking a moment to let us know you had an excellent stay. Our team looks forward to seeing you again.Warm regards,Charley M.General Manager

10/10 Excellent

Kayla

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything Was Close Together, All The Activities For My Baby Was Great, It Was Comfortable, It Was Where Buildings I’ve Never Seen Before……Everything Was Great😌
Stayed 4 nights in Mar 2024
Response from General Manager on Apr 5, 2024
Dear Kayla,We're so thrilled to know that you enjoyed everything about your time with us and that our comfortable accommodations were perfect for your needs. Thank you so much for the five-star rating and we hope to see you again soon. Warm regards,Charley M.General Manager

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Parking is pretty expensive but there are cheaper options nearby. I had a great stay and would highly recommend.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 5, 2024
Dear Kimberly,Thank you for your kind review and recommendation. We're glad your overall stay was pleasant, and we appreciate your feedback about parking. Our valet is 58 + tax per night. There is a public garage nearby that is 30 each time you pull in your car. If you're in the area again, please come back to see us at C. Baldwin, Curio Collection by Hilton!Warm regards,Charley M.General Manager

10/10 Excellent

Cassandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean , staff were friendly walking distance to everything
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 5, 2024
Dear Cassandra,Thank you so much for taking the time to share your thoughts on your recent visit! We work hard to meet expectations like yours, and we’re happy to hear our hospitable team and impeccable accommodations hit the mark for you. Additionally, location is one of the most important aspects of a trip, so we’re glad you could experience all the convenience ours affords our guests! It was a pleasure having you here, and we hope you return soon.Warm regards,Charley M.General Manager

10/10 Excellent

brittany

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like that they didn’t have a pool , but loved that it wasn’t too far from all the restaurants.
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 5, 2024
Thank you for sharing your feedback with us. We are pleased to hear that you appreciated the nearby dining options. We understand that a pool can be a very important feature for some guests, and we will take your suggestion into account. We hope to welcome you again soon. Warm regards, Charley M.General Manager

10/10 Excellent

Kelley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very artsy and beautiful property, staff that went the extra mile in being friendly and helpful. Very comfy room. I would stay there any time I go to Houston!
Stayed 1 night in Mar 2024
Response from General Manager on Apr 5, 2024
Dear Kelley,Thank you for visiting C. Baldwin, Curio Collection by Hilton. We are delighted you enjoyed our beautiful property, comfortable accommodations, and helpful service. It was a pleasure to have you as our guest and we cannot wait to see you the next time you visit Houston!Warm regards,Charley M.General Manager

8/10 Good

Forrest

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Cyrita

Stayed 2 nights in Mar 2024

10/10 Excellent

Michael

Stayed 1 night in Mar 2024

10/10 Excellent

Raneisha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love the stay au will be back
Stayed 1 night in Mar 2024
Response from General Manager on Mar 27, 2024
Dear Raneisha,Thank you for visiting C. Baldwin, Curio Collection by Hilton. We are delighted to hear you enjoyed your time with us. It was our pleasure having you as a guest, and we look forward to seeing you again soon.Warm regards,Charley M.General Manager

8/10 Good

Giacomo

Liked: Cleanliness, property conditions & facilities
Overall, it’s a beautiful facility. I had two experiences that would make me reconsider going back: - I asked for an iron at night to be ready for early morning, and it never came. I had to call back in the morning and rush. - I asked to book a taxi, and I was handed a number (that did not work) of a taxi company. I walked to my conference hotel and asked them to book a taxi for me, and it was done right away.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 27, 2024
Dear Giacomo, Thank you for being our guest and sharing your review. We're happy to hear that you had an overall enjoyable stay. That being said, we're sorry for any inconvenience you experienced regarding our service. We will address your concerns internally to ensure improvements are made where needed. We hope you'll consider staying with us again for a much-improved experience in the future. Warm regards,Charley M.General Manager

10/10 Excellent

Dante

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing..easily a 10/10
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 27, 2024
Dear Dante,Thank you for sharing your fantastic experience with us! Our team is delighted you enjoyed every aspect of your time with us. We look forward to welcoming you back to C. Baldwin, Curio Collection by Hilton for another outstanding visit!Warm regards,Charley M.General Manager

10/10 Excellent

Tanara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Shelby

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property in the heart of downtown Houston!
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 22, 2024
Dear Shelby,Your wonderful review of C. Baldwin, Curio Collection by Hilton brightened our day! We're glad you enjoyed our stylish, sophisticated hotel and convenient downtown Houston location. Thank you for your kind compliments and we hope you'll return.Warm regards,Charley M.General Manager

10/10 Excellent

Marisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

4/10 Poor

Zsolt

Liked: Staff & service
Disliked: Property conditions & facilities
The lobby was clean and inviting. Seevice was good. Hallway was clean. Could not check in ia the app. When checked in, i did not get the room i choose on line. The room itself needs attention. Bathroom has a hole in the wall and neded to be better cleaned. The shower had soap scum and rust. The towels had stains.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 22, 2024
Thank you for taking the time to review your recent stay with us. We are thrilled you appreciated our lovely lobby and that our hospitable team left a memorable impression on you. However, it is unfortunate that our accommodations left much to be desired overall. We will discuss your concerns internally, as feedback always helps guide future decisions. It would be our pleasure to have you stay with us again.Warm regards,Charley M.General Manager

10/10 Excellent

Samantha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay and had great customer service. The lobby bar and restaurant were convenient. Wish more amenities were included like breakfast. Valet is expensive and there is no self park option.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 21, 2024
Dear Samantha,It was a pleasure to have you as our guest and we are delighted you had such a wonderful stay. We know the staff at C. Baldwin, Curio Collection by Hilton makes all the difference, and truly appreciate you highlighting the commitment of our wonderful team. They will be thrilled to know you were impressed with their service and we look forward to welcoming you back for another memorable stay.Warm regards,Charley M.General Manager

8/10 Good

Amber

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and comfortable
Stayed 1 night in Mar 2024
Response from General Manager on Mar 21, 2024
Dear Amber,Thank you for taking the time to share your thoughts with our team. We are glad that our team and accommodations made a positive impact on your stay. However, we are disheartened that we were unable to meet all of your expectations. Your feedback is important to us, and we will be sure to share it with our team for improvement purposes. Please consider giving us another chance to host you the next time you're in the area so that we can offer you a stay that is more representative of our true value.Warm regards,Charley M.General Manager

10/10 Excellent

Sulaiman Shahid

Stayed 1 night in Mar 2024

10/10 Excellent

WanXiang

Liked: Cleanliness, staff & service, amenities
Hotel is an older building, but customer service was excellent and the room was clean. Comfortable bed. No self parking. Valet parking only.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 12, 2024
Dear WanXiang,Thank you so much for choosing to stay with us at C. Baldwin, Curio Collection by Hilton. Our goal is to provide every guest with clean, comfortable accommodations, so we're thrilled that was the case for you. It's also great to read our friendly team was a highlight of your trip. The pleasure was all ours, and we hope to welcome you back in the future.Warm regards,Charley M.General Manager