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Reviews of Hotel Ylem

3.5 out of 5
Hotel Ylem
8080 S Main St, Houston, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 881 out of 1642 reviews" "
Rating 8 - Good. 430 out of 1642 reviews" "
Rating 6 - Okay. 184 out of 1642 reviews" "
Rating 4 - Poor. 92 out of 1642 reviews" "
Rating 2 - Terrible. 55 out of 1642 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

WILMA

Traveled with partner
Disliked: Property conditions & facilities
Hotel is very dated including furniture. The shower leaks all over bathroom so keep from happening, I pressed my self against wall which made it feel like you are taking shower with water hose.
Stayed 1 night in Mar 2024

10/10 Excellent

MIHAI

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2024

8/10 Good

Sandra

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Near a Kroger Walgreens restaurants at walking distance and near by parks to take kids if you have any. It was excellent 👍 no construction while we were there April 28. Front staff was accommodating and hears one out! Breakfast space was very decorated and food was an okay variety. Will come back again when in Houston
Stayed 1 night in Apr 2024
Response from Henry Travis/ Agm on May 6, 2024
Thank you we really appreciate it you staying with us and look forward to hosting you again!

10/10 Excellent

Sheila C

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Henry Travis/ Agm on May 6, 2024
Thank you we really appreciate it you staying with us and look forward to hosting you again!

10/10 Excellent

Terri

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Henry Travis/ Agm on May 6, 2024
Thank you we really appreciate it you staying with us and look forward to hosting you again!

8/10 Good

Sharon, BATON ROUGE

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Henry Travis/ Agm on May 6, 2024
Thank you we really appreciate it you staying with us and look forward to hosting you again!

2/10 Terrible

Elizabeth M.

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Henry Travis/ Agm on May 6, 2024
Thank you we really appreciate it you staying with us and look forward to hosting you again!

4/10 Poor

Jacque

Traveled with family
Disliked: Amenities, property conditions & facilities
Property seemed old and in need of a renovation. Nothing special like I would expect in a "boutique" hotel. Room was clean but could hear doors slamming and people up and down the hallways. Beds and pillows were not comfortable. I would not recommend.
Stayed 1 night in Apr 2024

4/10 Poor

Dustin

Business traveler, Traveled with partner
I first want to say that we travel to Houston often for my wifes stage 4 cancer treatment like many others. We were excited about this place because of its uniqueness. It lived up to the hype on that. The staff was super friendly and attentive. The beds were average and the pillows were horrible. The construction was loud when my wife was trying rest after appointments. The kicker was that there was no hot water 2 mornings in a row. That was a deal breaker for us. We wanted it to work so bad. But no such luck.
Stayed 3 nights in Apr 2024

6/10 Okay

Carl

Disliked: Amenities
The property is undergoing repairs and renovations. Had I know, i would have never stayed there.
Stayed 1 night in Apr 2024

4/10 Poor

John

Traveled with partner
Room not ready on time. Door key did not work. No chair in room. Bathroom door trim not completed. Breakfast horrible. Checked out a day early loosing money.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jerri

Liked: Property conditions & facilities
Nice place
Stayed 2 nights in Apr 2024

2/10 Terrible

Indraneel

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Richard

Liked: Cleanliness, property conditions & facilities
The staff was great. The new renovation looks great. The breakfast was awesome and had real breakfast options.
Stayed 2 nights in Apr 2024

10/10 Excellent

ALEKSANDR

Liked: Cleanliness, property conditions & facilities
Very cool and very unique per room
Stayed 1 night in Apr 2024
Response from Henry Travis/ Agm on Apr 19, 2024
Thank you for staying with us we hope your stay was pleasant and look forward to you coming back!

10/10 Excellent

Justyna

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Henry Travis/ Agm on Apr 19, 2024
Thank you for staying with us we hope your stay was pleasant and look forward to you coming back!

8/10 Good

Gilrose

Traveled with partner
Liked: Cleanliness, amenities
The AGM and the front desk staff were very helpful and accommodating. Wonderful customer service!!!
Stayed 9 nights in Apr 2024
Response from Henry Travis/ Agm on Apr 19, 2024
Thank you for staying with us we hope your stay was pleasant and look forward to you coming back!

10/10 Excellent

Bruce

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Customer service was great the rooms are clean and comfortable. Love the fact the food places are in walking distance.
Stayed 1 night in Apr 2024
Response from Henry Travis/ Agm on Apr 19, 2024
Thank you for staying with us we hope your stay was pleasant and look forward to you coming back!

6/10 Okay

Doris, Laredo

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Henry Travis/ Agm on Apr 19, 2024
Thank you for staying with us we hope your stay was pleasant and look forward to you coming back!

10/10 Excellent

Shelia

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Very great service and pleasant staff.
Stayed 1 night in Apr 2024
Response from Henry Travis/ Agm on Apr 19, 2024
Thank you for staying with us we hope your stay was pleasant and look forward to you coming back!

8/10 Good

Rachel

Traveled with partner
Liked: Cleanliness, amenities
The decorating is unique & interesting.The staff is polite & helpful. The complementary breakfast is good, & it’s very close to the medical center. Ylem is an older property, & there is a bit of a musty smell. If you are sensitive to smells, you might want to bring an air freshener of some sort. The pillows are tiny, so I will be bringing my own pillow next time. The price is reasonable. I would not stay here for a vacation, or “romance”, but it’s good if you have to be at the medical center, & don’t want to spend a lot, or pay extra for parking. A lot of the nicer places in the area charge for parking.
Stayed 1 night in Mar 2024
Response from Henry Travis/ Agm on Apr 10, 2024
Thank you for your response we are doing our best daily to improve our property!

4/10 Poor

Nijah

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
Property is under construction
Stayed 6 nights in Apr 2024
Response from Henry Travis/ Agm on Apr 19, 2024
Thank you for staying with us we hope your stay was pleasant and look forward to you coming back!

4/10 Poor

Mariana

Liked: Cleanliness
Disliked: Amenities
I was initially excited about this charming looking and not expensive hotel, but it really didn’t live up to expectations even though my expectations were pretty basic. The first night I was there, the hot water in that room’s bathroom was not working. So cold shower it was. That same night at around midnight, someone must’ve confused my room with theirs and they tried to enter my room. For some reason, their key actually worked, so they must’ve double booked it or something. The only reason the door didn’t fully open was because I had the latch on it. But the fact that a strangers room key actually managed to open my door was terrifying. I did not feel safe that night. I spoke with the front desk the next morning and they were very apologetic and switched my room (which had hot water thankfully). But I was not offered any compensation for the mishaps and safety breaches of the first night. They are quick to charge you for incidentals upon check-in, but if the hotel messes up, no compensation is offered. Very disappointing experience unfortunately. The hotel was also undergoing renovations and you could hear everything going on in the halls, so it got quite noisy.
Stayed 2 nights in Apr 2024
Response from Henry Travis/ Agm on Apr 10, 2024
I do apologize again for the inconvenience and the experience you had with us. I will be reaching out to you via email.

10/10 Excellent

Karl

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Henry Travis/ Agm on Apr 10, 2024
Thank you for response we hope to have you stay with us again.

6/10 Okay

Curtis

Traveled with partner
Liked: Amenities
Under Construction 🏗
Stayed 1 night in Apr 2024
Response from Henry Travis/ Agm on Apr 10, 2024
Thank you for response we hope to have you stay with us again.

2/10 Terrible

Douglas

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Simply do not recommend this hotel at ANY Price…this place is Hotel hell. Hotels under a complete renovation and yet there is NO MENTION that you are stay at a hotel under renovation—— it should be CLOSED until staff/standards and repairs and remodeling is completed. Room we were given was clearly a room that had NOT BE RENOVATED YET. And staff could care less about the condition of room or dirtyness of the room and facility in general. Bedding Hair in bed Mattresses so old they have permanent 3 in / 4 deep impressions in them Stains on pillow and pillow protectors stains mattress Had to change own sheets Pillows so small they where barely size of soccer ball Overall room: Room smelled of mold Bath tike cracked out side tub to cut your feet on Tub drain rusted badly. Windows seals failed decades ago to where they can not be even seen through. Windows vapor seals are broken on ALL WINDOWS for what appears to be Years and years such that the inside of windows are overgrown with bacteria/ mold growths that make the windows almost opaque such that you can even see through them.. Drywall falling off the wall and ceiling where leak in bathroom above above 115 was not patched or repaired Carpet stained and dirty and need replacing again years ago. Overall facility: No business center - existed but was a completely filled with boxes and remodeling debris and junk. Broken auto glass in parking lot and grass area 50 old toilets and tubs stacked all over parking lot
Stayed 2 nights in Apr 2024
Response from Henry Travis/ Agm on Apr 10, 2024
Thank you for your response. We are working daily to improve our hotel.

8/10 Good

Ernestina

Stayed 3 nights in Apr 2024

10/10 Excellent

Jaz

Liked: Cleanliness, amenities, property conditions & facilities
The front desk ladies and gentlemen were beyond nice always had a smile and cracked some jokes. Staff was friendly and made sure I was taken care of .
Stayed 3 nights in Apr 2024
Response from Henry Travis/ Agm on Apr 7, 2024
We appreciate your business, and we look forward to you staying with us in the near future!

8/10 Good

Janelle

Stayed 1 night in Apr 2024

10/10 Excellent

Denise

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable, clean and staff is great. Great price, close to MD Anderson, they provide transportation to and from the Clinic.
Stayed 1 night in Apr 2024
Response from Henry Travis/ Agm on Apr 7, 2024
We appreciate your business and look forward to you visiting us again. Have a wonderful day!

8/10 Good

Nathaniel

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I like the location to and from the medical center.
Stayed 1 night in Apr 2024
Response from Henry Travis/ Agm on Apr 7, 2024
That is true we offer shuttle service Mon- Fri 7am-7pm would love to have you stay with us again!

10/10 Excellent

Coley

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Henry Travis/ Agm on Apr 7, 2024
We appreciate your business and look forward to you staying with us again in the near future!

6/10 Okay

Liliana

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Henry Travis/ Agm on Apr 10, 2024
Thank you for response we hope to have you stay with us again.

10/10 Excellent

Vanessa

Stayed 1 night in Mar 2024
Response from Henry Travis/ Agm on Apr 19, 2024
Thank you for staying with us we hope your stay was pleasant and look forward to you coming back!

10/10 Excellent

Ruth

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Cute little spot. Very clean and quiet and was conveniently located for our destination. Super comfortable as well. The only thing I would change is the size of the pillows, they were quite small but not enough of an issue to keep us from staying there again.
Stayed 1 night in Mar 2024
Response from Janae Hotel Ylem FD on Mar 28, 2024
Thank you for leaving your wonderful feedback of your most recent stay. We truly value and appreciate you. We hope to be able to provide you more great service on your next visit. Thank you again for choosing Hotel Ylem!

8/10 Good

Anding, Fremont

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good location, a lot of restaurants around it.
Stayed 1 night in Mar 2024
Response from Janae Hotel Ylem FD on Mar 28, 2024
Thank you for leaving your wonderful feedback of your most recent stay. We truly value and appreciate you. We hope to be able to provide you more great service on your next visit. Thank you again for choosing Hotel Ylem!

6/10 Okay

Martha

Stayed 2 nights in Mar 2024
Response from Janae Hotel Ylem FD on Mar 26, 2024
Thank you for leaving your wonderful feedback of your most recent stay. We truly value and appreciate you. We hope to be able to provide you more great service on your next visit. Thank you again for choosing Hotel Ylem!

10/10 Excellent

Jazmyn

Traveled with group, Business traveler
Liked: Cleanliness, property conditions & facilities
10/10
Stayed 1 night in Mar 2024
Response from Jana'e Hotel Ylem FD on Mar 25, 2024
Thank you for leaving your wonderful feedback of your most recent stay. We truly value and appreciate you. We hope to be able to provide you more great service on your next visit. Thank you again for choosing Hotel Ylem!

10/10 Excellent

Aurora

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jana'e Hotel Ylem FD on Mar 25, 2024
Thank you for leaving your wonderful feedback of your most recent stay. We truly value and appreciate you. We hope to be able to provide you more great service on your next visit. Thank you again for choosing Hotel Ylem!

10/10 Excellent

Chun-Li

Stayed 1 night in Mar 2024
Response from Henry Travis/ Agm on Apr 19, 2024
Thank you for staying with us we hope your stay was pleasant and look forward to you coming back!

2/10 Terrible

Kimberlee

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This place is extremely dirty! Sheets had stains & bathroom had marks and stains as well! DO NOT WASTE YOUR MONEY THIS PLACE IS VERY Deceiving!
Stayed 3 nights in Feb 2024
Response from Jana'e Hotel Ylem FD on Mar 23, 2024
Thank you for choosing Hotel Ylem as your home away from home! It seems as if we have missed the mark to meet your expectations and have room for improvement. Thank you for your feedback and bringing these things to our attention. We apologize for your experience will address each issue to ensure a better stay for our guests! Please reach out to us directly with more information as we would love to investigate the details. We do hope you choose to stay with us again so that we can show you the true meaning of hospitality!

8/10 Good

Jennifer

Traveled with family
Liked: Property conditions & facilities
The staff was very friendly
Stayed 1 night in Mar 2024
Response from Misha D. on Mar 20, 2024
Jennifer, Thank you for choosing Hotel Ylem as your choice for accommodations! We are glad that you enjoyed your stay and the friendly staff. We do hope to serve you again for any future reservations.

10/10 Excellent

Lexi

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Our bathtub had a lot of rust in it but other than that it was a very pleasant stay!! there was a good shuttle service to the NRG stadium (although the driver drove a bit wild!) and the front desk staff were all very nice. There were also people being very loud till about 3 am but it was a weekend.
Stayed 1 night in Mar 2024
Response from Jana'e Hotel Ylem FD on Mar 18, 2024
Lexi, thank you for leaving your wonderful feedback of your most recent stay. We have shared your comments with the team, and we will be using your comments to improve moving forward. We truly value and appreciate you. We hope to be able to provide you more great service on your next visit. Thank you again for choosing Hotel Ylem!

10/10 Excellent

Jessica

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Such a cute hotel that provided free breakfast with various options. There is a very cute bar as well that has many options of liquors. The beds were comfortable the rooms were spacious. Very pleased with our stay. We came during the Rodeo which is literally walking distance to the NRG stadium. The hotel provided a free shuttle to and from the rodeo which was amazing! The only con was that they currently have some limited parking due to remodeling and also due to high volume or traffic for the rodeo. Over all this exceeded my needs and I will definitely be staying there anytime I go to the NRG stadium for future events.
Stayed 1 night in Mar 2024
Response from Jana'e Hotel Ylem FD on Mar 18, 2024
Thank you for leaving your wonderful feedback of your most recent stay. We truly value and appreciate you. We hope to be able to provide you more great service on your next visit. Thank you again for choosing Hotel Ylem!

8/10 Good

Lisa

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jana'e Hotel Ylem FD on Mar 19, 2024
Thank you for leaving your wonderful feedback of your most recent stay. We truly value and appreciate you. We hope to be able to provide you more great service on your next visit. Thank you again for choosing Hotel Ylem!

10/10 Excellent

Brenda

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jana'e Hotel Ylem FD on Mar 18, 2024
Thank you for leaving your wonderful feedback of your most recent stay. We truly value and appreciate you. We hope to be able to provide you more great service on your next visit. Thank you again for choosing Hotel Ylem!

6/10 Okay

Deborah S

Stayed 1 night in Mar 2024
Response from Jana'e Hotel Ylem FD on Mar 17, 2024
Thank you for choosing Hotel Ylem as your home away from home! It seems as if we have missed the mark to meet your expectations and have room for improvement. Thank you for your feedback and bringing these things to our attention. We apologize for your experience will address each issue to ensure a better stay for our guests! Please reach out to us directly with more information as we would love to investigate the details. We do hope you choose to stay with us again so that we can show you the true meaning of hospitality!

4/10 Poor

Rebecca

Traveled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The carpet in front of the air conditioner was all wet. No toilet cover to use while flushing. Breakfast was not good.
Stayed 1 night in Mar 2024
Response from Jana'e Hotel Ylem FD on Mar 16, 2024
Thank you for choosing Hotel Ylem as your home away from home! It seems as if we have missed the mark to meet your expectations and have room for improvement. Thank you for your feedback and bringing these things to our attention. We apologize for your experience will address each issue to ensure a better stay for our guests! Please reach out to us directly with more information as we would love to investigate the details. We do hope you choose to stay with us again so that we can show you the true meaning of hospitality!

10/10 Excellent

Carrie

Liked: Cleanliness, property conditions & facilities
Awesome customer service
Stayed 1 night in Mar 2024
Response from Jana'e Hotel Ylem FD on Mar 16, 2024
Thank you for your feedback as it is important to improve the guest experience. We are working diligently to verify and improve any issues that you've mentioned. We want all of our guests to enjoy their stay and it looks like we missed the mark. I have shared your comments with the team in hopes of making significant improvements for our guests in the future. Once again, Thank you for choosing Hotel Ylem!

10/10 Excellent

Janet

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean employees friendly courteous. Breakfast good
Stayed 1 night in Mar 2024
Response from Jana'e Hotel Ylem FD on Mar 16, 2024
Thank you for leaving your wonderful feedback of your most recent stay. We truly value and appreciate you. We hope to be able to provide you more great service on your next visit. Thank you again for choosing Hotel Ylem!