Exterior

Reviews of The Royal Sonesta Houston Galleria

4 out of 5
The Royal Sonesta Houston Galleria
2222 West Loop South, Houston, TX

Reviews

8.2

Very Good

Rating 10 - Excellent. 497 out of 1011 reviews" "
Rating 8 - Good. 247 out of 1011 reviews" "
Rating 6 - Okay. 113 out of 1011 reviews" "
Rating 4 - Poor. 81 out of 1011 reviews" "
Rating 2 - Terrible. 73 out of 1011 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Bert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on May 12, 2024
Bert, it's wonderful to see your top score for your stay at The Royal Sonesta Houston Galleria. We're certainly delighted that your experience left such a positive impression. Hoping to have the pleasure of welcoming you back in the future. Safe travels!

10/10 Excellent

Brandon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 2 nights in Apr 2024
Response from Customer Service on May 11, 2024
Brandon, we're thrilled to hear that you found everything to your satisfaction at The Royal Sonesta Houston Galleria. We strive for excellence, so your positive feedback is very much appreciated. We eagerly look forward to your next visit!

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on May 11, 2024
Thank you for sharing your perfect rating with us, Aqaron!It's wonderful to see how much you appreciated your time at The Royal Sonesta Houston Galleria! We want everyone to feel right at home at The Royal Sonesta Houston Galleria. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

10/10 Excellent

Anthony

Business traveler
Liked: Property conditions & facilities
Accessibility
Stayed 1 night in May 2024
Response from Customer Service on May 9, 2024
Anthony, thank you for pointing out the accessibility at The Royal Sonesta Houston Galleria. We strive to maintain an accessible environment for all of our guests. We appreciate your recognition of our efforts and look forward to welcoming you back soon.

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, however you can’t connect to Netflix or other streaming services which was pretty annoying. It’s also always very cold even if you turn the AC off.
Stayed 3 nights in May 2024
Response from Customer Service on May 7, 2024
Sarah, we appreciate your feedback on your recent stay. At The Royal Sonesta Houston Galleria, we continually strive to enhance our guest experience, so your comment on streaming services and room temperature is valuable. Rest assured, we are looking into these subjects to identify how we may improve. We hope to have the chance to welcome you back for an even better experience.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Customer Service on May 8, 2024
Jose, thank you so much for your rating. We are thrilled to know The Royal Sonesta Houston Galleria lived up to your expectations. We value your feedback and look forward to your next visit!

10/10 Excellent

Daniel

Stayed 1 night in May 2024
Response from Customer Service on May 7, 2024
Daniel, it's wonderful to know you had a stellar experience at The Royal Sonesta Houston Galleria. Your high rating serves as inspiration and we're excited to offer you another memorable stay in the future. Thanks for choosing us.

10/10 Excellent

Edgar jesus

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was amazing and clean will definitely be coming back.
Stayed 1 night in May 2024
Response from Customer Service on May 3, 2024
Edgar, thank you for sharing your delightful experience at The Royal Sonesta Houston Galleria. We're thrilled you found our property to be exceptional and well-maintained. We're excitedly awaiting your return for another memorable stay.

8/10 Good

Shantelle

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
Conditioner dispenser didn’t work, loud noise by freeway, self parking exit wasn’t working well and took forever, bathroom sinks by ballroom was out of service, and elevator was out of service. Definitely can use a lot of fixing!!!
Stayed 2 nights in Apr 2024
Response from Customer Service on May 1, 2024
Shantelle, we understand your stay had some frustrations. It's unfortunate to learn that aspects of our services fell short of your expectations. Necessary improvements in the areas you've highlighted such as bathroom fixtures, parking, and elevator access are definitely on our radar. Your feedback is valuable as it helps us better serve our guests. We hope to have you back and demonstrate a more flawless experience.

10/10 Excellent

Hayes

Liked: Cleanliness
Stayed 4 nights in Apr 2024
Response from Customer Service on May 1, 2024
Hayes, thanks for taking the time to rate The Royal Sonesta Houston Galleria. We're delighted to see that you had a wonderful stay. We hope to provide the same level of satisfaction on your next visit!

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 28, 2024
Thanks for the wonderful review, Ralph!It's fantastic you had such a lovely experience at The Royal Sonesta Houston Galleria. We're thrilled you enjoyed our prime location and proximity to so many of the city's best attractions.We're looking forward to sharing another amazing experience with you soon!

10/10 Excellent

Terry

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Not sure why there was a resort fee, it was just a large place w/ a tiny pool. Wait time for the elevators were long every time.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 26, 2024
Terry, it's great to hear that your stay at The Royal Sonesta Houston Galleria scored high. We understand convenience is crucial and we apologize for your experience with the elevator response time. We also appreciate your feedback on our pool area and always strive to enhance our guest amenities. Your feedback will certainly aid our continuous improvements. Nonetheless, we are glad that this did not overshadow your overall positive experience and we're looking forward to your next visit.

10/10 Excellent

Dr Nnamdi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 24, 2024
Dr Nnamdi, thank you for sharing your experience at The Royal Sonesta Houston Galleria. We're thrilled you appreciated the beauty of our establishment and we look forward to welcoming you back on your next trip.

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 23, 2024
Dominique, it thrills us to note your high rating for The Royal Sonesta Houston Galleria. It's always delightful to recognize that our guests had a wonderful experience. We greatly appreciate your positive feedback and can't wait to welcome you back for your next visit.

10/10 Excellent

Jumanah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice. Clean. Amazing staff.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 21, 2024
Jumanah, it's wonderful to hear that you appreciated your recent stay at The Royal Sonesta Houston Galleria. We're thrilled to hear that our cleanliness standards met your expectations and that you had positive interactions with our team members. We strive for outstanding service, and your feedback is always appreciated. We look forward to your next visit.

2/10 Terrible

Eteria

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 23, 2024
Eteria, we noticed your rating and feel concerned. We strive to provide an enjoyable stay for our guests, so it's unfortunate to hear this wasn't the case for you. We invite you to share more details about your experience with us directly, so we may work on improvements. Thank you for your feedback.

8/10 Good

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 19, 2024
Cassandra, thank you for leaving a rating. It's great to see that your visit at The Royal Sonesta Houston Galleria left a positive impression. We'll continue striving to deliver exceptional experiences for our guests and hope to welcome you back soon for another stellar stay.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 19, 2024
Michael, we're thrilled to see you had such a wonderful stay at The Royal Sonesta Houston Galleria. It's always our goal to exceed guest expectations. Please do consider us for your future travels. We'd love to host you again!

10/10 Excellent

Hasan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all the hotel is okay and bo specific issues other than just kind of old stuff. Needs a little upgrade
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 18, 2024
Hasan, it's great to hear that there were no specific issues during your stay at The Royal Sonesta Houston Galleria. Your insights about our decor are noted. We're continuously looking into improvements and your feedback aids in this process. Thank you for choosing to stay with us. We hope to see you again soon for an even better experience.

2/10 Terrible

David

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Charge to check in before 4:00pm. No A/C in my one day stay
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 16, 2024
David, we regret to hear about the issues you encountered with the early check-in fee and the discomfort experienced due to the air conditioning during your stay. Offering a hassle-free, comfortable experience for our guests is our top priority. Your feedback is essential and will be addressed with our management. We do hope we have the opportunity to better serve you in the future.

10/10 Excellent

Stephen

Stayed 1 night in Apr 2024
Response from Customer Service on May 6, 2024
Thank you for the 5 out of 5 rating, Stephen!We're thrilled to see how much you enjoyed staying at The Royal Sonesta Houston Galleria. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 Excellent

Diamond

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel overall
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 16, 2024
Diamond, we're thrilled to hear that you found The Royal Sonesta Houston Galleria to be a great hotel overall. It's wonderful that you had such a positive experience with us. We look forward to the possibility of welcoming you back on future visits to Houston.

10/10 Excellent

Stevin

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 10, 2024
Stevin, it's a joy to learn that your stay at The Royal Sonesta Houston Galleria was satisfactory, so much so that you left a high rating for us. We greatly appreciate your support and anticipate your return for another outstanding experience.

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay No complaints
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 9, 2024
Tiffany, we're thrilled to know you consider The Royal Sonesta Houston Galleria a good place to stay and that your visit was without complaints! It's our mission to provide a comfortable and memorable stay, and we look forward to welcoming you back in the future.

6/10 Okay

Chelsea

Stayed 1 night in Apr 2024
Response from Customer Service on Apr 29, 2024
Chelsea, thank you for taking the time to rate our hotel. We trust that you'll share more about your experience on your next visit. We look forward to making it more memorable.

10/10 Excellent

Micah

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay as usual
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 9, 2024
Micah, it's always a pleasure to hear from repeat visitors. The Royal Sonesta Houston Galleria team members are thrilled you regularly enjoy excellent stays with us. We are looking forward to your next visit!

10/10 Excellent

Yesenia

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 9, 2024
Yesenia, thank you for sharing your experience at The Royal Sonesta Houston Galleria. It's delightful to hear that the service met your expectations. We're looking forward to your next visit.

10/10 Excellent

Christopher, Missouri City

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great short stay at your property. Can’t wait to return
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 8, 2024
Christopher, it's fantastic to hear you enjoyed your stay at The Royal Sonesta Houston Galleria. Our team is thrilled at the prospect of welcoming you back for another memorable visit!

4/10 Poor

Jennifer

Traveled with family
Disliked: Amenities
Over charged for parking. charged double. stains on couch. room was hot
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 6, 2024
Jennifer, we regret to hear about the circumstances that marred your recent visit. We wish you'd had a more comfortable stay and had not faced an issue with the billing. It's disappointing as well that you found the cleanliness and temperature of your room not up to our usual high standards. Please rest assured we are taking your feedback seriously and addressing necessary changes to avoid reoccurrence. We hope for another chance to serve you better in the future.

10/10 Excellent

Elizabeth

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel in an area with a lot of shopping and dining
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 4, 2024
Elizabeth, we're thrilled you found The Royal Sonesta Houston Galleria's location convenient for shopping and dining. We always strive to blend luxury with local flair, so we're glad you found this appealing. We hope to see you again soon for another exquisite experience.

10/10 Excellent

Traian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 24, 2024
Thank you for the great rating, Traian!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at The Royal Sonesta Houston Galleria! We hope you plan on staying with us again soon!We're looking forward to your next visit!

6/10 Okay

gloria

Traveled with family
Liked: Staff & service, property conditions & facilities
HOUSEKEEPING NEVER SHOWED UP.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 31, 2024
Gloria, we regret that our housekeeping service didn't align with your expectations. Timely room upkeep is undoubtedly vital to a pleasant stay. Our team members will reflect upon your feedback for potential improvements. We appreciate you bringing this to our attention.

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best part of our stay, was the amazing staff! I cannot say enough about their high quality of service. They were professional, kind,caring, just top quality! I will most definitely return to this hotel!!
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 31, 2024
Mary, it's wonderful to hear that you enjoyed your experience at The Royal Sonesta Houston Galleria. Your high praise for our team members affirms the high standard of service we aim to provide. Their professional, kind, and caring manner is indeed reflective of our genuine hospitality. We eagerly anticipate your return!

8/10 Good

Cornell

Stayed 2 nights in Feb 2024
Response from Customer Service on Apr 17, 2024
Cornell, thank you for leaving a review. We're thrilled here at The Royal Sonesta Houston Galleria that you had a positive experience. We hope to see you again in the future.

10/10 Excellent

Krystal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very nice. Rooms were clean and didn’t hear any of our neighbors. Parking garage was a huge convenience with a reasonable daily parking fee. Lots of food and shopping nearby so we didn’t have to travel much at all. Overall recommend.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 27, 2024
Krystal, thank you for your wonderful review. At The Royal Sonesta Houston Galleria, we take pride in maintaining cleanliness and quietness for optimal guest satisfaction. We're glad you found the parking structure convenient and the vicinity to dining and shopping beneficial for your stay. We appreciate your recommendation and look forward to your return visit.

10/10 Excellent

Matthew, the villages

Stayed 4 nights in Mar 2024
Response from Customer Service on Apr 14, 2024
Thanks for the amazing rating, Matthew!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at The Royal Sonesta Houston Galleria!

8/10 Good

Denikoa M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 25, 2024
Denikoa M, thank you for your review. We at The Royal Sonesta Houston Galleria always appreciate hearing from our guests. It's through feedback such as yours that we can continuously improve. We hope to see you again in the future.

10/10 Excellent

TERRELL

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Jan 2024
Response from Customer Service on Mar 26, 2024
Terrell, it's wonderful to hear that you had a fantastic experience at The Royal Sonesta Houston Galleria. We're thrilled that your stay met your expectations and we can't wait for your return in future.

10/10 Excellent

Debera

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at the Royal Sonesta. Staff was very helpful and friendly.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 20, 2024
Debera, it's great to know that your stay at The Royal Sonesta Houston Galleria was enjoyable. We always aim to provide the best experience and it seems our team members made a positive impression with their helpful and welcoming nature. We hope to see you again soon for another delightful stay.

10/10 Excellent

ROYCE

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well maintained.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 20, 2024
Royce, it's a pleasure to hear such positive feedback about The Royal Sonesta Houston Galleria. We're pleased that the care we put into maintaining our establishment shone through during your stay. Thank you for choosing us as your place of stay and we look forward to your future visits.

10/10 Excellent

Ann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff, especially CODY!!! Very comfortable beds!! We will definitely stay at the Royal Sonesta again!
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 18, 2024
Ann, it's fantastic to hear that you had such a wonderful experience at The Royal Sonesta Houston Galleria. We are delighted Cody made a positive impression on you and that you found our beds to be quite cozy. It's music to our ears knowing that you are already planning to visit us again. Thank you for your amazing feedback.

6/10 Okay

ABEL

Traveled with family
Liked: Staff & service
Beds to small
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 17, 2024
Thank you for the feedback, Abel.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

6/10 Okay

Saliba

Business traveler
Liked: Staff & service
Not a quiet location rooms overlooking the highway feels like a Truck driving through the room
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 11, 2024
Saliba, we're genuinely sorry that the noise from the highway affected your experience. We do assure guests of a serene environment and understand the need for comfort. For future stays, we encourage booking a room on a higher floor away from the road for a potentially quieter experience. Your comments are invaluable as they enable us to improve and provide a better experience.

10/10 Excellent

Dawit

Liked: Staff & service, property conditions & facilities
Good place safe to expensive parking charges
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 16, 2024
Dawit, thank you for choosing to stay at The Royal Sonesta Houston Galleria. We're delighted you found the hotel to be a safe environment. Regarding parking charges, they are a necessary part of providing secure and convenient parking for our guests. We appreciate your feedback and hope to welcome you back soon.

6/10 Okay

Nicholas

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 17, 2024
We appreciate the feedback, Nicholas.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 Excellent

debra tequilla

Liked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 15, 2024
Debra, it's wonderful to see your top rating of The Royal Sonesta Houston Galleria. We trust you had an exceptional stay and look forward to welcoming you back the next time your travels bring you to Houston. Thank you for choosing us!

10/10 Excellent

Diamond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 13, 2024
Thanks for sharing this perfect rating, Diamond!We're thrilled to hear you enjoyed your stay at The Royal Sonesta Houston Galleria! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

4/10 Poor

sokol

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 13, 2024
Thanks for the feedback, Sokol.It's unfortunate your time with us didn't measure up to the high standards we're accustomed to sharing with our guests. We do hope for the opportunity to share a more positive experience with you soon.

6/10 Okay

Saliba

Business traveler
Liked: Cleanliness, staff & service
Rooms overlooking highway felt like the trucks were driving through the room. Changed room on 2nd and luckily did not have to use AC as it sound like a tractor in the room
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 11, 2024
Saliba, thank you for sharing your experience. We understand there were concerns regarding exterior noise and the air conditioning system during your stay. Be assured, that we take your comments seriously and will work closely with our team members to ensure our guests' comfort and satisfaction. We appreciate your patience and hope to have the opportunity to offer you a more serene stay in the future.

2/10 Terrible

Enrique

Requested room service which was performed the second night we were there. However they did not replenish coffe pods, cups, sugar, or stirrers. I called guest service at 6:10 am for the coffee supplies. They were delivered at approximately 8:00 am after I had already gone downstairs to buy coffee. In addition we had very poor water pressure. Engineer came to the room, checked it and said yes there was a problem and he was going to go check something. He never came back.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 11, 2024
Enrique, it's regrettable to learn that your recent stay didn't meet your expectations. Feedback about the wait on your coffee supply replenishment is acknowledged, and we're sorry you had an inconvenience regarding your bathroom facilities. We would like to assure you that this isn't our norm and we continually strive to provide excellent service. We hope for an opportunity to better your experience upon a return visit.