Made reservations earlier in the afternoon, made it to the hotel around midnight. Checked in- go to the room and there was a man in our room! As a mom traveling with a teenage daughter, huge huge issue. The man was asleep on the sofa, never woke up, he was snoring pretty good.
Went to the front desk while the clerk tried to sort out the issue. There was no one checked into the room and said it was probably one of the renovations crew. The hotel was “sold out.” So the clerk changed our room to a lesser room, had originally booked double queen with pull-out sofa etc, a suite. The room we got was not a suite, just two beds. Instead of having us continue to wait, she let us into the room with her master key.
The bathroom needed more attention. Dirt, hair, and standing water stains on the floor in the corners, dirt along the edges of the floor as well as on the baseboard ledges. There was a mis-cutting of the tile around the shower on handle- a 1/4” gap between the plate and tile on the left side.
In the morning I went down for breakfast and to talk to the front desk. Grabbed food and went back to my room, the key doesn’t work. Go back downstairs to talk to the clerk. He said there’s nothing he could do about the room, it was sold out last night. He was baffled that I was still listed in room 325, not 317. He first said he would just refund the room, then he back tracked and said he’d get in trouble and offered a discount. Key still wasn’t working when I checked out.