The hotel staff at check in were really good, however, there was one member of the staff at the reception counter who was very abrupt and not really very polite. We asked for a boxed breakfast as we had an early tour pick up and were offered only some plain slices of bread and a drink. Cheese was available for breakfast, but not for the box. Similarly with tomato. We were told in a very direct way that bread was all there was with a small drink, that's it. For a big hotel, that's not good attitude.