Ratings based on 158 Verified Reviews

4.3 out of 5
88% of guests recommend
4.2 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from KY

Very nice....close to everything!

Posted May 20, 2017
Pros: STAFF The room was great as well.
Cons: just perfect
Location: MLB games, mall, shops, all kinds of restaurants
The hotel was great. The staff was absolutely amazing. We was right by ea tiers and mall. the staff got us everything we needed. to separate bedrooms with a living area was great. We will definitely stay again,
Comment from Hotel Management
Jun 3, 2017 by Drew, Hotel Management
It's wonderful to hear that you enjoyed your stay and were able to take advantage of the nearby Royals and shops. We will let our staff know what an impact they made. Thank you for choosing to visit us.
3 out of 5
by A verified traveler

Posted May 17, 2017 on Hotels
Overall not bad. The hallways had a bad smell lots of wear and tear showing in the room we had. Pretty sure for $150 a night we could have stayed in more freshly remodeled hotel. Breakfast was basic and served in a cramped area and also ended early at 930 on a Sunday morning. Lots of guests where showing up at 930 you could tell had just woke up and trying to get breakfast so they ran out of most everything then didn't refill. A/C in the room was really loud but worked good. Rooms had plenty of space and good sized counters in kitchenette was nice. The tv was big for the room and the couch was comfortable but probably will not come back.
Comment from Hotel Management
Jun 3, 2017 by Drew, Hotel Management
We appreciate you staying at our hotel. I am sorry to hear the condition of the hotel was not up to the standard you should expect. We try to let all of our guests know our breakfast times through available signs and during the check-in with our staff. Our breakfast ends at 9:30am on weekends and 9:00am during the week. We will share your feedback with our staff so we can continue to improve our service to you.
4 out of 5
by KRISTINE

Posted May 15, 2017 on Hotels
Upsetting. Front desk tried to charge me. It was prepaid thru hotels.com.
2 out of 5
by A verified traveler from Iowa

Needs updated and cleaned

Posted Feb 13, 2017 on Orbitz
Pros: Check in gal
Cons: Cleanliness
Location: We golfed Winter Canyon, it was great
Erica at front desk was great, room was dirty will not stay again until it's been updated and better cleaning staff.
Comment from Hotel Management
Mar 3, 2017 by Drew, Hotel Management
We apologize for the cleanliness issues you experienced during your stay. We have reviewed your stay with our staff to correct these issues. Thank you for bringing this to our attention.
4 out of 5
by Amy

Posted Feb 6, 2017 on Hotels
Comment from Hotel Management
Mar 3, 2017 by General Manager, Hotel Management
We appreciate you staying with us. We will let our staff know how you rated your stay so we can continue to improve our guest service. Thank you for sharing your feedback.
5 out of 5
by Joe

This traveler left a rating score only Posted Jan 3, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from Omaha, Nebraska

Posted Dec 23, 2016
Very nice staff! We had a heat issue in our first room, but staff was quick to respond.
Comment from Hotel Management
Dec 24, 2016 by Drew, Hotel Management
We appreciate hearing from you about your stay. Although I was disappointed to hear about an issue with the heat in your room, I am glad to hear that our staff were able to assist you amiably. Thank you for staying with us!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 19, 2016
Cons: more variety of choices at breakfast
we came in during a snow storm. the hostess came up herself and brought us a rollaway bed because we had an extra person with us that couldn't go home. she was very cheerful even though she said she wasn't going to make it home either
Comment from Hotel Management
Dec 24, 2016 by Drew, Hotel Management
I am glad to hear we were able to accommodate your unexpected need due to the snow storm. Although we do offer daily rotating protein and bread options in addition to our customization station, we are always looking for new ways to delight our guests at breakfast. Thank you for choosing to stay with us.
4 out of 5
Recommended
for Everyone
by A verified traveler

I would stay there again

Posted Dec 11, 2016
Nice stay. Room clean, a little worn, the furnace was noisy but they fixed it. Enjoyed the full kitchen.
Comment from Hotel Management
Dec 11, 2016 by Drew, Hotel Management
We thank you for choosing to stay with us. Our apologies for the noise from the furnace. I am glad to hear that your stay was otherwise enjoyable. We will share your comments with our staff.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Stay

Posted Nov 28, 2016
Hotel was great. The front desk staff were phenomenal!
Comment from Hotel Management
Dec 11, 2016 by Drew, Hotel Management
We are so happy to hear our front desk staff were so attentive during your stay.We will make sure they hear about their positive impact on your stay. Thank you for staying with us at the Residence Inn.