This is a nice clean house with a good location, but the heat did not work at all for our entire stay. We arrived at 8pm and unloaded the car before we realized the thermostat was not working. After checking breakers, we finally concluded it had dead batteries. We took batteries out of the television remote and put them in the thermostat, but that did not solve the problem. Still no heat. I reached out to the host. He asked us to check breakers, so we did once more, but none were tripped and the heat never came on. I reported this to the host who said he would call someone to come out in the morning. The next day, we left the property early to spend the day at Kennedy Space Center. At 12:25 I got a text from the host on my cell phone saying that I never got back to him last night and did we get the heat to work, although I clearly told him the night before that we had no heat and he had said that he would call someone in the morning. Later that evening, he had decided to ask us to check the gas shut-off, but we never saw the message as it was late and everyone was tired. He wanted to have a phone conversation about the situation with the heat, so I called him. It was then, in the middle of day 2 of our stay, during the phone conversation with him that I found out not only does he live in a different state, but also the parents listed in the information about the home had moved to a different state. Also, the neighbors who help out with the home have passed away. So there are no local contacts if anything goes wrong! He wanted my permission to allow access to the house while we were not there, but I could not allow that as a work laptop with sensitive information had been left there, but I told him we could be there after 7pm. We had spent a lot of money to spend the day at KSS, and were not going to leave early. Around 2pm, he texted again to say that he had called 5 different HVAC companies and all were booked until the day we were supposed to leave. "I'm very sorry this happened during your stay." No other solution or compensation of any kind was offered; just "the weather is heating back up." This leads me to believe that he does not have a working relationship with one company that does at least an annual check and will prioritize you when something goes wrong. Our stay was not comfortable although we spent a lot of time boiling water on the stove trying to make it that way!