Front of property
Check availability

Reviews of Hyatt Place Indianapolis Airport

3 out of 5
Hyatt Place Indianapolis Airport
5500 W Bradbury Ave, Indianapolis, IN

Reviews

8.8

Excellent

Rating 10 - Excellent. 626 out of 1011 reviews" "
Rating 8 - Good. 238 out of 1011 reviews" "
Rating 6 - Okay. 74 out of 1011 reviews" "
Rating 4 - Poor. 38 out of 1011 reviews" "
Rating 2 - Terrible. 35 out of 1011 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Madeline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was very good, the room was very clean, the parking and shuttle services were very helpful, and the staff was very kind.
Stayed 1 night in May 2024

10/10 Excellent

Jill

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel!
Stayed 1 night in May 2024

6/10 Okay

Cassie

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Construction going on until after 9pm even after being told by front desk they were stopping at 9. Sign posted said construction would end at 6.
Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New refurbished room.
Stayed 1 night in May 2024

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convient
Stayed 2 nights in Apr 2024

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in May 2024

10/10 Excellent

Sheila

Traveled with group
Liked: Amenities
Great hotel
Stayed 1 night in May 2024

10/10 Excellent

Tannis

Stayed 3 nights in May 2024

6/10 Okay

Fred, Elgin

Liked: Cleanliness, staff & service
IS NICE AND CLEAN AND QUIET. I DID NOT LIKE, THE FACT THEY DONT CLEAN THE ROOM DAILY. i HAD TO REQUEST MORE TOWELS. THE RESTAURANT DOEN NOT HAVE SUFFICIENT OPTIONS.
Stayed 3 nights in Apr 2024

10/10 Excellent

Mercedes

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spatious, beautiful and comfortable rooms. Very friendly and efficient staff. Huge shuttle available for airport transportation.
Stayed 1 night in May 2024

10/10 Excellent

Davonte

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in May 2024

10/10 Excellent

Kent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very up to date and gives an elegant vibe. We love that there’s a separate seating area. Would definitely stay here again.
Stayed 1 night in May 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Robb

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were just updated. They did an excellent job
Stayed 1 night in May 2024

10/10 Excellent

Christen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Enock Karikari on May 1, 2024
Thank you for the feedback on your stay at Hyatt place Indianapolis AirportYour comments will be shared with our entire staff as we are glad to know you were pleased with your overall stay.Thank you for choosing Hyatt place Indianapolis Airport and we look forward to welcome you in the not too distant future!

10/10 Excellent

Wendy

Stayed 1 night in Apr 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, despite current renovations going on, property was clean and well kept. Breakfast was great and the onsite restaurant/bar was a nice surprise.
Stayed 1 night in Apr 2024
Response from Enock Karikari on May 1, 2024
Thank you for the feedback on your stay at Hyatt place Indianapolis AirportYour comments will be shared with our entire staff as we are glad to know you were pleased with your overall stay.Thank you for choosing Hyatt place Indianapolis Airport and we look forward to welcome you in the not too distant future!

10/10 Excellent

Robb

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here a couple of times a year. We stayed in one of the rooms they just refurbished. It is beautiful, the bathroom fixtures are quite fancy. The staff is very nice. It's very close to the airport and right off the intestate. We enjoy staying here
Stayed 1 night in Apr 2024
Response from Enock Karikari on May 1, 2024
Thank you for the feedback on your stay at Hyatt place Indianapolis AirportYour comments will be shared with our entire staff as we are glad to know you were pleased with your overall stay.Thank you for choosing Hyatt place Indianapolis Airport and we look forward to welcome you in the not too distant future!

4/10 Poor

Lizette, Syracuse

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff was rude and condescending as we checked in.
Stayed 1 night in Apr 2024
Response from Enock Karikari on May 1, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.

2/10 Terrible

Andre

Stayed 1 night in Apr 2024
Response from Enock Karikari on May 1, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.

8/10 Good

Vinroy

Business traveler
Liked: Cleanliness
Great stay!
Stayed 3 nights in Apr 2024
Response from Enock Karikari on May 1, 2024
Thank you for the feedback on your stay at Hyatt place Indianapolis AirportYour comments will be shared with our entire staff as we are glad to know you were pleased with your overall stay.Thank you for choosing Hyatt place Indianapolis Airport and we look forward to welcome you in the not too distant future!

10/10 Excellent

Sara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean place and good breakfast
Stayed 1 night in Apr 2024
Response from Enock Karikari on May 1, 2024
Thank you for the feedback on your stay at Hyatt place Indianapolis AirportYour comments will be shared with our entire staff as we are glad to know you were pleased with your overall stay.Thank you for choosing Hyatt place Indianapolis Airport and we look forward to welcome you in the not too distant future!

8/10 Good

Rhonda, Fortville

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was great but they didn’t key our keys so I had to leave the 4th floor and take the elevator to get they keyed.
Stayed 1 night in Apr 2024
Response from Enock Karikari on May 1, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.

8/10 Good

Amir Reza

Liked: Cleanliness, staff & service, property conditions & facilities
It was a pleasant one night stay. Thank you.
Stayed 1 night in Apr 2024
Response from Enock Karikari on May 1, 2024
Thank you for the feedback on your stay at Hyatt place Indianapolis AirportYour comments will be shared with our entire staff as we are glad to know you were pleased with your overall stay.Thank you for choosing Hyatt place Indianapolis Airport and we look forward to welcome you in the not too distant future!

10/10 Excellent

Kimberly, Memphis

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Enock Karikari on May 1, 2024
Thank you for the feedback on your stay at Hyatt place Indianapolis AirportYour comments will be shared with our entire staff as we are glad to know you were pleased with your overall stay.Thank you for choosing Hyatt place Indianapolis Airport and we look forward to welcome you in the not too distant future!

8/10 Good

Whitney

Traveled with family
Liked: Cleanliness, staff & service
It was a nice, clean hotel. Was going through some renovations but none of it was an inconvenience to us. The rooms were well lit, clean. The bathroom was TINY and also there was a sulfur, backed up sewer smell coming from the toilet. We had to keep the door closed while we were in the room it was so bad. They have stationary shampoo and conditioner, the shampoo was completely out but we had brought our own so that was fine. Overall, we would definitely stay again. Just a heads up...there was a refrigerator, but no microwave.
Stayed 2 nights in Apr 2024
Response from Enock Karikari on May 1, 2024
Thank you for the feedback on your stay at Hyatt place Indianapolis AirportYour comments will be shared with our entire staff as we are glad to know you were pleased with your overall stay.Thank you for choosing Hyatt place Indianapolis Airport and we look forward to welcome you in the not too distant future!

10/10 Excellent

Baylee

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds are soooo comfy!!!! We only stayed one night, but it was amazing stay. The staff were nice and helpful and the room was clean and quiet!
Stayed 1 night in Apr 2024
Response from Enock on Apr 21, 2024
Thank you for the feedback on your stay at Hyatt place Indianapolis AirportYour comments will be shared with our entire staff as we are glad to know you were pleased with your overall stay.Thank you for choosing Hyatt place Indianapolis Airport and we look forward to welcome you in the not too distant future!

6/10 Okay

Claire

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Enock Karikari on Apr 21, 2024
Thank you for the feedback on your stay at Hyatt place Indianapolis AirportYour comments will be shared with our entire staff as we are glad to know you were pleased with your overall stay.Thank you for choosing Hyatt place Indianapolis Airport and we look forward to welcome you in the not too distant future!

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would rate even higher, but in the middle of construction to improve the hotel, so a little messy in areas. However, the remodeling looks very nice, and once completed will be a very nice hotel to stay. Impressive options for the included breakfast in the morning.
Stayed 1 night in Apr 2024
Response from Enock Karikari on Apr 17, 2024
Thank you for the feedback on your stay at Hyatt place Indianapolis AirportYour comments will be shared with our entire staff as we are glad to know you were pleased with your overall stay.Thank you for choosing Hyatt place Indianapolis Airport and we look forward to welcome you in the not too distant future!

10/10 Excellent

Wael

Stayed 1 night in Apr 2024

10/10 Excellent

Wadson

Traveled with partner
Liked: Staff & service, amenities
More than 45mns without the water
Stayed 2 nights in Apr 2024
Response from Enock on Apr 17, 2024
Thank you for the feedback on your stay at Hyatt place Indianapolis AirportYour comments will be shared with our entire staff as we are glad to know you were pleased with your overall stay.Thank you for choosing Hyatt place Indianapolis Airport and we look forward to welcome you in the not too distant future!

6/10 Okay

Savanah

Traveled with family
There was no warning that it was under construction, so everything was a mess. The room was tiny for being a king suite, so wasn’t worth the cost. Breakfast was barely warm, but staff was all kind. Gas station right across the street was convenient, but not very clean and sketchy.
Stayed 1 night in Mar 2024
Response from Enock Karikari on Apr 18, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Stayed 1 night in Mar 2024
Response from Enock Karikari on Apr 18, 2024
Thank you for the feedback on your stay at Hyatt place Indianapolis AirportYour comments will be shared with our entire staff as we are glad to know you were pleased with your overall stay.Thank you for choosing Hyatt place Indianapolis Airport and we look forward to welcome you in the not too distant future!

2/10 Terrible

Gabriel

Liked: Staff & service
Nothing to do!!! And the “bar” and “restaurant” are laughable at best
Stayed 1 night in Apr 2024
Response from Enock Karikari on Apr 18, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.

8/10 Good

conrad

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 2 nights in Mar 2024
Response from Enock Karikari on Apr 18, 2024
Thank you for the feedback on your stay at Hyatt place Indianapolis AirportYour comments will be shared with our entire staff as we are glad to know you were pleased with your overall stay.Thank you for choosing Hyatt place Indianapolis Airport and we look forward to welcome you in the not too distant future!

8/10 Good

Rachel

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
We came to Indy for a concert and I was happy how close we were to downtown and how easily we could get to Lucas Oil Stadium.
Stayed 1 night in Apr 2024
Response from Enock Karikari on Apr 17, 2024
Thank you for the feedback on your stay at Hyatt place Indianapolis AirportYour comments will be shared with our entire staff as we are glad to know you were pleased with your overall stay.Thank you for choosing Hyatt place Indianapolis Airport and we look forward to welcome you in the not too distant future!

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service, property conditions & facilities
Our vehicle was broken into and they stole our luggage
Stayed 1 night in Mar 2024
Response from Enock Karikari on Apr 7, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.

10/10 Excellent

Cecilia

Stayed 1 night in Mar 2024
Response from Enock Karikari on Apr 21, 2024
Thank you for the feedback on your stay at Hyatt place Indianapolis AirportYour comments will be shared with our entire staff as we are glad to know you were pleased with your overall stay.Thank you for choosing Hyatt place Indianapolis Airport and we look forward to welcome you in the not too distant future!

10/10 Excellent

monica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms excellent Breakfast nice staff
Stayed 1 night in Mar 2024
Response from Enock Karikari on Apr 7, 2024
Thank you for the feedback on your stay at Hyatt place Indianapolis AirportYour comments will be shared with our entire staff as we are glad to know you were pleased with your overall stay.Thank you for choosing Hyatt place Indianapolis Airport and we look forward to welcome you in the not too distant future!

8/10 Good

Lina

Stayed 1 night in Mar 2024
Response from Enock Karikari on Apr 21, 2024
Thank you for the feedback on your stay at Hyatt place Indianapolis AirportYour comments will be shared with our entire staff as we are glad to know you were pleased with your overall stay.Thank you for choosing Hyatt place Indianapolis Airport and we look forward to welcome you in the not too distant future!

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly when checking in.
Stayed 1 night in Mar 2024
Response from Enock Karikari on Apr 7, 2024
Thank you for the feedback on your stay at Hyatt place Indianapolis AirportYour comments will be shared with our entire staff as we are glad to know you were pleased with your overall stay.Thank you for choosing Hyatt place Indianapolis Airport and we look forward to welcome you in the not too distant future!

8/10 Good

Monique

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family checked in with ease. There was construction going on but it didn't disturb us and we used door closest to our car. There was a nice breakfast and the room was adequate size and clean. Fridge was in the room and a microwave in the lobby area so it wasn't bad since it was available in the hotel.
Stayed 2 nights in Mar 2024
Response from Enock Karikari on Apr 7, 2024
Thank you for the feedback on your stay at Hyatt place Indianapolis AirportYour comments will be shared with our entire staff as we are glad to know you were pleased with your overall stay.Thank you for choosing Hyatt place Indianapolis Airport and we look forward to welcome you in the not too distant future!

10/10 Excellent

MICHAEL

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The person at the front desk made quesadillas around 1 am for us. Staff very kind and helpful.
Stayed 1 night in Mar 2024
Response from Enock Karikari on Apr 7, 2024
Thank you for the feedback on your stay at Hyatt place Indianapolis AirportYour comments will be shared with our entire staff as we are glad to know you were pleased with your overall stay.Thank you for choosing Hyatt place Indianapolis Airport and we look forward to welcome you in the not too distant future!

10/10 Excellent

KENICHIRO, Kyotanabe shi

Business traveler
Liked: Cleanliness, staff & service
スタッフ親切、たまたまリノベーションしていたので朝９時くらいからうるさかった。 施設は清潔で綺麗。ビジネス利用
Stayed 3 nights in Mar 2024
Response from Enock Karikari on Apr 7, 2024
ハイアットプレイスインディアナポリスエアポートでのご滞在に関するフィードバックをお寄せいただきありがとうございますあなたのコメントは、あなたがあなたの全体的な滞在に満足していたことを知ってうれしいので、私たちのスタッフ全員と共有されます。ハイアットプレイスインディアナポリスエアポートをお選びいただきありがとうございます。

2/10 Terrible

phil

Stayed 1 night in Mar 2024
Response from Enock Karikari on Apr 18, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.

8/10 Good

Tomasz

Business traveler
Liked: Cleanliness, staff & service
Ongoing construction which you find out about when you check-in. The information should be present during booking because If I was traveling with the kids, I would not have stayed there.
Stayed 1 night in Mar 2024
Response from Enock Karikari on Apr 7, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.

10/10 Excellent

Cortrell

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 1 night in Feb 2024
Response from Enock Karikari on Mar 16, 2024
Thank you for the feedback on your stay at Hyatt place Indianapolis AirportYour comments will be shared with our entire staff as we are glad to know you were pleased with your overall stay.Thank you for choosing Hyatt place Indianapolis Airport and we look forward to welcome you in the not too distant future!

10/10 Excellent

Mengqi

Stayed 1 night in Mar 2024
Response from Enock Karikari on Apr 7, 2024
Thank you for the feedback on your stay at Hyatt place Indianapolis AirportYour comments will be shared with our entire staff as we are glad to know you were pleased with your overall stay.Thank you for choosing Hyatt place Indianapolis Airport and we look forward to welcome you in the not too distant future!

4/10 Poor

Lisa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Facility was under heavy construction and was given no prior warning. Workers were using the guest elevator so it was dirty and crowded. When I checked in the desk attendant warned me to park my car on other side to avoid break-ins.
Stayed 1 night in Mar 2024
Response from Enock Karikari on Mar 16, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.

2/10 Terrible

RAYMOND

Business traveler
Liked: Cleanliness, staff & service
The shower water pressure was low when we checked in. The frontdesk said the plumber is still there fixing something so wait and try again after 15 mins. I waited for 2 hours and still the same. They moved us to another room but the room has no shower gel, no coffee table, no bed lights, no side tables. I called for the shower gel and never came.
Stayed 1 night in Mar 2024
Response from Enock Karikari on Mar 16, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.