City view

Reviews of SpringHill Suites by Marriott Indianapolis Downtown

3 out of 5
SpringHill Suites by Marriott Indianapolis Downtown
601 West Washington Street, Indianapolis, IN

Reviews

8.8

Excellent

Rating 10 - Excellent. 595 out of 1000 reviews" "
Rating 8 - Good. 263 out of 1000 reviews" "
Rating 6 - Okay. 71 out of 1000 reviews" "
Rating 4 - Poor. 41 out of 1000 reviews" "
Rating 2 - Terrible. 30 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Sara

Liked: Staff & service
The room had dirty floors. Also, there wasn’t any lotion etc in the room.
Stayed 2 nights in Apr 2024
Response from Springhill Suites on Apr 20, 2024
Thank you for taking the time to provide feedback about your stay at the Springhill Suites Downtown Indianapolis. We take great pride in ensuring to provide the highest quality of service and I sincerely apologize for failing to meet your expectations. I hope you will consider giving us another chance when your travels bring you back to the area.

10/10 Excellent

Jennifer

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for Smokey Prom and it was perfect! Great room, great location, friendly staff! Will definitely stay again!
Stayed 1 night in Apr 2024
Response from Whitley J on Apr 17, 2024
Thank you for staying with us ! Come back and see us soon !

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 1 night in Apr 2024
Response from Whitley J on Apr 14, 2024
Thank you for your Feedback!Come back and see us again soon.

8/10 Good

eric

Traveled with group
Not quite perfect but a really good experience. The staff members were all personable and hard working.
Stayed 2 nights in Apr 2024
Response from Whitley J on Apr 14, 2024
Thank you for your Feedback! It was our pleasure to have you! Come back and see us again soon.

10/10 Excellent

Willem

Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located to conference center. Connected property of Courtyard has nice little bar area with good late night food.
Stayed 3 nights in Apr 2024
Response from Whitley J on Apr 14, 2024
Thank you for your Feedback! It was our pleasure to have you! Come back and see us again soon.

10/10 Excellent

Darlene

Stayed 1 night in Apr 2024
Response from Whitley J on Apr 14, 2024
Thank you for your Feedback! Come back and see us again soon.

10/10 Excellent

Arlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Whitley J on Apr 14, 2024
Thank you for your review! We look forward to seeing you again when your back in Indy !

10/10 Excellent

Tanya

Stayed 3 nights in Mar 2024
Response from Whitley J on Apr 17, 2024
Thank you for staying with us! Come back and see us soon !

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Whitley J on Apr 5, 2024
Thank you for staying with us !

2/10 Terrible

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charged extra for parking and early checkin. I was not aware of this until I came on the property
Stayed 2 nights in Mar 2024
Response from Whitley J on Apr 5, 2024
Thank you for your feedback. We sincerely apologize for the inconvenience the miscommunication may have caused. We hope you choose to come stay with us again soon.

10/10 Excellent

Kimberly, Westfield

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything. Skywalk to convention center. No room service.
Stayed 2 nights in Feb 2024
Response from Whitley J on Feb 27, 2024
Thank you for your feedback. Come back and see us again soon.

2/10 Terrible

Charles

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I stay here monthly and consistently wait for check in. No one is at the desk. Stood for minutes today, only to be told that I would have to go around to the other hotel for check in. Maybe put a doorbell people can ring when service is needed. I can appreciate that having someone at the desk all of the time during slow periods is not realistic, but provide a solution.
Stayed 1 night in Feb 2024
Response from Whitley J on Feb 27, 2024
Thank you for you feedback. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with the leadership team, so we can do our best to ensure this does not occur again. We hope you come and stay with us again soon!

10/10 Excellent

Adrean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely polite and helpful. Great food choices for the free breakfast.
Stayed 1 night in Feb 2024
Response from Whitley J on Feb 27, 2024
Thank you for your amazing feedback. Come back and see us soon.

10/10 Excellent

Guadalupe

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe Quiet and Clean
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 14, 2024
Hello Mr/Ms. Guadalupe, Thank you for taking the survey, if you have any specific details about your stay we would love to hear about it.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Feb 2024
Response from Hotel management on Feb 6, 2024
Hello, thank you for taking the time for taking the survey. If you have any additional feedback, would love to hear from you and glad you enjoyed your stay.

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Thanks.
Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 4, 2024
Thank you for your feedback ad let our staff know how much they are appreciated by our guest.

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Jan 2024
Response from Front Office Manager on Jan 29, 2024
We are so pleased that you enjoyed your stay. We hope that in the future you will stay with us again.

4/10 Poor

Richer

Stayed 2 nights in Jan 2024
Response from Springhill Suites on Mar 22, 2024
Thank you for taking the time to provide feedback about your recent stay at the SpringHill Suites Downtown Indianapolis. We hope to see you in the future when your travels bring you back to Indy!

10/10 Excellent

Erica

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Front Office Manager on Jan 29, 2024
We are so pleased that you enjoyed your stay. We hope that in the future you will stay with us again.

8/10 Good

Aidan

Liked: Cleanliness, staff & service, property conditions & facilities
There was a homeless lady hanging out in the elevat
Stayed 1 night in Jan 2024
Response from Front Desk Management on Jan 23, 2024
We apologize for that and please know we take security of our guest seriously. Please let us know if this happens again at any of the hotels as we do not want our guest feel unsafe. Thank you for your feedback.

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Front Desk Management on Jan 23, 2024
Hello, thank you for taking the time for taking the review and glad you enjoyed your stay during your time in Indianapolis. Thank you

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk help were amazing
Stayed 3 nights in Jan 2024
Response from Timothy MacNitt on Jan 18, 2024
Hello Melissa, Thank you for staying with us at the Springhill Suites during your stay in Indianapolis. We are glad to hear that the front desk where helpful and amazing. We will definitely be sharing this with the team.

10/10 Excellent

christine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Had to attend cheer competition at the Indy convention center. It was freezing but thankfully we never had to go outside. We went through the JW Marriot via elevator and skywalk to the center.
Stayed 3 nights in Jan 2024
Response from Timothy MacNitt on Jan 16, 2024
Hello Christine, Thank you for joining us during JamFest in Indianapolis, We are so pleased that you enjoyed your stay and that our amenities like the skywalk was useful due to the cold weather. We hope that in the future you will stay with us again.

10/10 Excellent

Melissa

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
Would absolutely come again. Front desk staff were amazing
Stayed 1 night in Jan 2024
Response from Timothy MacNitt on Jan 16, 2024
Hello Melissa, Thank you for sharing your feedback with us and giving us a perfect score. We will share this with the Front Desk Team. We are so happy that you enjoyed your stay while visiting Indianapolis.

10/10 Excellent

Alfred

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Timothy MacNitt on Jan 16, 2024
Hello Alfred, Thank you for staying at the Springhill Suites during your time in Indianapolis. We are honored that you gave us a perfect 10 score, if you have any direct feedback you would like to provide please do not hesitate to share it with us.

10/10 Excellent

Halima

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms awesome stay will go back .
Stayed 2 nights in Jan 2024
Response from Timothy MacNitt on Jan 8, 2024
Hello Halima, We are glad you stayed with us during your visit to Indianapolis. We are happy that you enjoyed your stay and you will be returning to our hotel next time you visit I will share your feedback with our housekeeping team about how clean the room was.

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Abby was so delightful, friendly and helpfull at check in.
Stayed 1 night in Jan 2024
Response from Timothy MacNitt on Jan 8, 2024
Hello David, We are glad that you stayed with us during your time in Indianapolis. We will be sharing your feedback with this team member.

10/10 Excellent

Coumba

Liked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Whitley J on Jan 31, 2024
Thank you for your feedback! We look forward to seeing you again soon.

8/10 Good

Leonardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Timothy MacNtt on Dec 31, 2023
Hello Leonardo, Thank you for staying with us during your time in Indianapolis, if you have any specific details we would enjoy hearing about it.

4/10 Poor

Tamim, Sewickley

Stayed 3 nights in Dec 2023
Response from Whitley J on Jan 31, 2024
Thank you for your feedback! We look forward to seeing you again soon.

10/10 Excellent

Florencio

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good my wife and kids were safe and we will be back.
Stayed 1 night in Dec 2023
Response from Timothy MacNitt on Dec 19, 2023
Hello Florencio, Thank you for staying with us during our visit to Indianapolis. We are glad your stay was great and that while visiting your wife and kids felt safe at our hotel. If anyone at the hotel stood out we would love to hear any specific details.

10/10 Excellent

jaden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Dec 2023
Response from Timothy MacNitt on Dec 19, 2023
Hello Jaden, Thank you for staying with us during our visit to Indianapolis. We are glad your stay was great as you gave us a perfect score. If you have any specific details of your stay we would love to hear the feedback.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas cheer
It was nice because of the hotel people were sweet an kind treated you as if you were not a guest but family. Really enjoyed our stay.
Stayed 1 night in Dec 2023
Response from Timothy MacNitt on Dec 18, 2023
Hello, Thank you for staying with you us during your time in Indianapolis. We always strive to treat our guest like family. We will always be your home away from home. We are pleased that our staff took care of you all. If you ha be anyone who stood out please let us know.

8/10 Good

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Timothy MacNitt on Dec 20, 2023
Hello James, Thank you for staying with us during your time in Indianapolis. We would love to hear about your stay in more detail to help us be able to active survey scores of 9 or 10s. If you have any specifics that would be great.

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Timothy MacNitt on Dec 17, 2023
Hello Gregory, Thank you for staying with us during your time in Indianapolis. If you have any specific details about your stay we would love to hear the feedback.

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Timothy MacNitt on Dec 13, 2023
Hello Tony, We are glad you enjoyed your stay while visiting Indy, if you have any specific feedback that would be great. What could we have done better to get you to a 9 or 10?

10/10 Excellent

Tim

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Timothy MacNitt on Dec 13, 2023
Hello Tim, We are glad that you enjoyed your stay to give us a perfect score. If you have any specific feedback we would love to hear it. Thank you.

8/10 Good

Lamisha

Liked: Cleanliness
Stayed 2 nights in Sep 2023
Response from Timothy MacNitt on Dec 13, 2023
Hello Lamisha, Thank you for staying with us at the SpringHill Suites Indianapolis Downtown while you visited Indy. If you have any feedback about your stay that is specific we would love to hear about.

10/10 Excellent

Scott J.

Stayed 1 night in Aug 2023
Response from Tim M on Nov 18, 2023
Hello Scott J. Thank you for staying with us and glad that your experience at the hotel was good. If anyone or department made your stay the best let us know.

8/10 Good

Justin

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great location and easy to get to everything. Tons of scooters always right outside. Parking was terrible, but there were quite a few events going on. The bathroom setup is weird.
Stayed 2 nights in Sep 2023
Response from Tim M on Nov 18, 2023
Hello Justin, Thank you for staying with us during your time in Indianapolis. We are glad that you found our location convent to everything. The parking can be busy when we have a or of events going on in the area. What about the bathroom set up did you find to be weird? Any feedback would be great.

2/10 Terrible

Andrea

Stayed 3 nights in Nov 2023
Response from Timothy MacNitt on Dec 13, 2023
Hello Andrea, We apologize that your stay was not up to the standards that are expected. If you have any specific feedback that you would like to provide us that would be great.

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel with a friendly staff!
Stayed 3 nights in Oct 2023
Response from Tim M on Nov 5, 2023
Hello Robert, Thank you for staying with us during your time in Indianapolis. We are pleased to hear that the hotel was in good clean conditions and that our staff was friendly. We will be providing this feedback to team members right way.

10/10 Excellent

Melissa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convention Stay
We had a great time. Our room was clean and had a great view.
Stayed 1 night in Oct 2023
Response from Tim M on Nov 5, 2023
Hello Melissa, It always a pleasure to hear from our guest, we are glad that your stay was great and that you were able to enjoy the view during your down time during the convention. We hope to see you next time you are in the Indianapolis area.

10/10 Excellent

Janette

Liked: Cleanliness, staff & service, property conditions & facilities
everyone was very friendly and your football stadium just amazing. Would come back. Great time.
Stayed 2 nights in Oct 2023
Response from Tim M on Nov 5, 2023
Hello Janette, We are pleased to hear that our staff members were friendly and that you enjoyed the Lucas Oil Stadium during your stay. We look forward to hosting you and your family anytime you come back to the Indianapolis area.

6/10 Okay

David

Stayed 2 nights in Oct 2023
Response from Whitley Johnson on Nov 12, 2023
Thank you for choosing the Springhill Suites Downtown Indianapolis, come back and see us soon.

10/10 Excellent

Kimberly

Stayed 1 night in Oct 2023
Response from Whitley Johnson on Nov 12, 2023
Thank you for choosing the Springhill Suites Downtown Indianapolis, come back and see us soon.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was very nice and clean. We stayed here a week ago for a short weekend away from home and decided to come back before an early flight out of Indy. Staff were friendly and helpful both times. We will definitely be back!
Stayed 1 night in Oct 2023
Response from Tim M on Nov 5, 2023
Hello Nancy, We are delight that you enjoyed your stay with us while in Indianapolis both times. We look forward to hosting you and your family anytime you are in the Indianapolis area. We pride ourselves on having great staff members who are always there to help guest and remain calm when it gets busy. I will share your feedback with the team members. Thank you.

10/10 Excellent

Brooke

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk staff was excellent!!
Stayed 1 night in Oct 2023
Response from Timothy M on Oct 15, 2023
Hello, We are so happy to hear that you had a great experience with our front desk staff, if anyone stood out to you please let us know.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Safe and close to restaurants and other amenities
Stayed 1 night in Oct 2023
Response from Timothy M on Oct 7, 2023
We are glad that you felt safe at our hotel and it’s location to close restaurants to be able to enjoy everything that Downtown Indianapolis has for our guest.

10/10 Excellent

Samson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful experience
Stayed 2 nights in Sep 2023
Response from Timothy M on Oct 7, 2023
Hello, We are glad you found your experience beautiful. We hope to see you again soon.