3 outdoor pools, cabanas (surcharge), pool umbrellas
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Reviews of Islander Resort

4 out of 5
Islander Resort
82100 Overseas Highway, Islamorada, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 668 out of 1002 reviews" "
Rating 8 - Good. 203 out of 1002 reviews" "
Rating 6 - Okay. 73 out of 1002 reviews" "
Rating 4 - Poor. 31 out of 1002 reviews" "
Rating 2 - Terrible. 27 out of 1002 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

lynda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing! We loved our stay. The only concern is that the pools need work. Lots of small tiles missing.
Stayed 5 nights in May 2024
Response from Stuart on May 20, 2024
Thank you for taking the time to share your recent experience with us. We appreciate your feedback and will look into the issue mentioned. Best regards,Stuart.

4/10 Poor

Mayra

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Staff was very nice, manager in charge extremely rude. Never again!
Stayed 1 night in May 2024
Response from Stuart on May 17, 2024
Hello Mrs. Cardoza, We apologize that everything did not go as well as we had hoped during your stay. We appreciate your feedback, and hope to learn from our past performance so as to not repeat it. We would very much like to discuss further if you would like to.Best regards,Stuart.

10/10 Excellent

Corey

Traveled with family and small children
Liked: Amenities
We had a lovely stay at the resort. Staff were pleasant and friendly. The rooms were clean and nicely decorated. The two pool areas were beautiful along with the beach area. Our family had fun riding the bikes every day. We even got to witness a sea turtle release on the premises. The only draw back for me was the matter of lots of smoking. We had a non smoking room but the people next to us smoked on the patio outside causing our patio area to become engulfed with smoke as well as our room whenever we opened the door. People also smoked at the pool area and the outdoor bar/restaurant area. I understand these are all outdoor areas however if you are a non smoker it really is unpleasant to endure smoke while you are eating or relaxing.
Stayed 5 nights in May 2024
Response from Stuart on May 17, 2024
Thank you for taking the time to let us know about your recent stay. We appreciate your feedback and will review policies mentioned. We look forward to welcoming you back soon.Best regards,Stuart.

10/10 Excellent

Joel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful remodel on the property
Stayed 1 night in May 2024
Response from Stuart on May 17, 2024
Thank you for taking the time to let us know about your recent stay. We appreciate your feedback and look forward to welcoming you back soon.Best regards,Stuart.

6/10 Okay

Magdy

Liked: Staff & service
Stayed 6 nights in Apr 2024
Response from Stuart on May 13, 2024
Thank you for providing us with your feedback. We appreciate it, and look forward to welcoming you back soon.Best regards,Stuart.

10/10 Excellent

Irma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautifully appointed room and patio. Our family loves this resort.
Stayed 1 night in Apr 2024
Response from Stuart on May 6, 2024
Thank you for your kind words, we appreciate your feedback very much. We look forward to welcoming you back soon!Best regards,Stuart.

10/10 Excellent

Barbara

Traveled with partner
Liked: Amenities
Staff all very friendly and accommodating. Room is spacious and comfortable. Love the outdoors patio area.
Stayed 1 night in May 2024
Response from Stuart on May 4, 2024
Thank you for taking the time to let us know about your recent visit. We appreciate your feedback very much, and look forward to welcoming you back soon.Best regards,Stuart.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Stuart on May 5, 2024
Thank you for taking the time to let us know about your recent visit. We appreciate your feedback and look forward to welcoming you back soon. Best regards,Stuart.

10/10 Excellent

kelly, sewell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic great size room lovely patio
Stayed 3 nights in Apr 2024
Response from Stuart on May 3, 2024
Thank you for taking the time to let us know about your recent visit. We are thrilled you had a great time and look forward to welcoming you back soon.Best regards,Stuart.

6/10 Okay

Susan G

Business traveler, Traveled with partner
Liked: Cleanliness
breakfast food was excellent-service was bad. Property looks run down, beach area not great. staff not friendly.
Stayed 3 nights in Feb 2024
Response from Stuart on May 3, 2024
Thank you for taking the time to let us know about your recent stay. Your feedback is important to us and will be shared with the appropriate departments. We appreciate your business, and look forward to welcoming you back soon. Best regards,Stuart.

6/10 Okay

John

Traveled with family
The property has construction ongoing. Not sure if related but there were periods where we had no water, which was addressed quickly. The next morning we still had water, but no hot water. Most times, the toilet needed a double flush. Need to get the plumbing issues corrected on an interesting resort. The food at the bar and Elements was excellent.
Stayed 2 nights in Apr 2024
Response from Stuart on May 3, 2024
Thank you for taking the time to let us know about your recent stay. Your feedback is important to us and will be shared with the appropriate departments. We appreciate your business, and look forward to welcoming you back soon. Best regards,Stuart.

8/10 Good

Lance

Liked: Cleanliness, staff & service, property conditions & facilities
Accommodation was lovely. The grounds are nicely manicured. The only negative was lack of dining options. It would be a big improvement to the property.
Stayed 3 nights in Apr 2024
Response from Stuart on May 3, 2024
Thank you for taking the time to let us know about your recent stay. Your feedback is important to us and will be shared with the appropriate departments. We appreciate your business, and look forward to welcoming you back soon. Best regards,Stuart.

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room. Quiet, relaxing property.
Stayed 3 nights in Apr 2024
Response from Stuart on Apr 30, 2024
Thank you for taking the time to let us know about your recent visit. We are thrilled you enjoyed yourself while staying with is, and we look forward to welcoming you back soon.Best regards,Stuart.

6/10 Okay

Iris

Traveled with family
Liked: Cleanliness, amenities
They charged my parents for a kayak that they never rented and other fees. 😡
Stayed 2 nights in Apr 2024
Response from Stuart on Apr 26, 2024
Thank you for taking the time to let us know about your recent visit. We appreciate your feedback and would like to better understand your concerns. Please reach out at your convenience and we would be happy to discuss further.Best regards,Stuart.

10/10 Excellent

rosa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we love the instalations
Stayed 1 night in Dec 2023
Response from Stuart on Apr 19, 2024
Thank you for taking the time to let us know about your recent stay. We appreciate your feedback and look forward to welcoming you back soon.Best regards,Stuart.

10/10 Excellent

Hal

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Large beach and friendly staff. Amenities are great.
Stayed 2 nights in Apr 2024
Response from Stuart on Apr 18, 2024
Thank you for taking the time to share your feedback with us. We appreciate it very much, and look forward to welcoming you back soon. Best regards,Stuart.

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would highly recommend the Islander to anyone traveling to Islamorada. Our entire experience was amazing. We will definitely be back!
Stayed 4 nights in Apr 2024
Response from Stuart on Apr 18, 2024
Thank you for letting us know about your recent visit. We appreciate your feedback and look forward to welcoming you back soon. Best regards,Stuart.

6/10 Okay

David

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Was Nice
Stayed 1 night in Apr 2024
Response from Stuart on Apr 14, 2024
Thank you for taking the time to let us know about your recent stay. We appreciate your feedback and would like to know how we could do better, if you wouldn't mind sharing.Best regards,Stuart.

8/10 Good

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn’t use the shuttle, but great that they have one available. Pool area is beautiful, please keep those towels stocked! Many times there were none available. Room was very spacious. Great private patio.
Stayed 2 nights in Apr 2024
Response from Stuart on Apr 12, 2024
Thank you for taking the time to let us know about your recent visit. We appreciate your feedback and will share it with the appropriate departments so we can learn and improve from them.Best regards,Stuart.

10/10 Excellent

Carisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely resort!
Stayed 1 night in Apr 2024
Response from Stuart on Apr 7, 2024
Thank you for taking the time to share your review with us. We appreciate your feedback and look forward to welcoming you back soon.Best regards,Stuart.

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Stuart on Apr 12, 2024
Thank you for your feedback, it is very much appreciated.Best regards,Stuart.

2/10 Terrible

Arsiak

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I never write reviews we had two one bedroom suites. We left a day early. Our room didn’t get cleaned and we had to keep asking for them to come clean it. The pack and play provided was broken and just left in the room. When we were ready to put my toddler to sleep. We had to call and have them bring a new one. The management came. I called several times for them to come clean out room and that was never done. The photos on the website and the actually room do not match up. The rooms look beautiful on the site. The management were not accommodating at all. Didn’t even call back after I called them several times
Stayed 2 nights in Mar 2024
Response from Stuart on Apr 3, 2024
Thank you for taking the time to let us know about your recent stay. We apologize that everything did not go as you would have liked. We appreciate your feedback and will use it to improve on our operation moving forward,Best regards,Stuart.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shuttle service is great when they get the message from the front desk, every time we requested it with the same front desk person for a specific time, we had to call back up after waiting for 10 minutes and were told “oh I will call them now” so we were repeatedly 15 - 20 minutes late for our dinner reservations, not helpful when the restaurants release your table after 15 minutes. Shame, cause everything else was superb
Stayed 2 nights in Mar 2024
Response from Stuart on Apr 2, 2024
Thank you for taking the time to let us know about your recent stay. We apologize that not everything was up to expectation. We will share your comments in order to learn from them and improve our offerings going forward.Best regards,Stuart.

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Stuart on Apr 2, 2024
Thank you for letting us know about your recent stay. We appreciate your feedback very much.Best regards,Stuart.

8/10 Good

Tom

Liked: Cleanliness
Rooms smaller than showcased, and bathroom very small.
Stayed 1 night in Mar 2024
Response from Stuart on Mar 29, 2024
Thank you for taking the time to let us know about your recent stay. We appreciate your feedback and look forward to welcoming you back soon. Best regards,Stuart.

10/10 Excellent

Megan C

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful! Will definitely come back.
Stayed 5 nights in Mar 2024
Response from Stuart on Mar 25, 2024
Thank you for letting us know about your recent visit. We appreciate your feedback and loo forward to hosting you again soon.Best regards,Stuart.

8/10 Good

ERIC

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
great ocean view and clean hotel
Stayed 1 night in Mar 2024
Response from Stuart on Mar 19, 2024
Thank you for taking the time to let us know about your recent visit. We appreciate your feedback, and look forward to welcoming you back soon.Best regards,Stuart.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Stuart on Mar 16, 2024
Thank you for providing us with your feedback. It is essential to our understanding of guest expectations and what we can do to improve our offerings. Best regards,Stuart.

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
I like the area and the room was nice.
Stayed 1 night in Mar 2024
Response from Stuart on Mar 16, 2024
Thank you for taking the time to let us know about your recent visit. We appreciate your feedback and look forward to welcoming you back soon.Best regards,Stuart

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Stuart on Mar 16, 2024
Thank you for taking the time to let us know about your recent visit. We appreciate your feedback and look forward to welcoming you back soon.Best regards,Stuart

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I could have stayed at the Islander Resort forever. The room was absolutely beautiful! The patio had an ocean view with lovely flowers, plants and palm trees surrounding. It was quiet, the pools were refreshing, and the food at Tides Bar and Grill was delicious.
Stayed 3 nights in Mar 2024
Response from Stuart on Mar 12, 2024
Thank you for taking the time to let us know about your recent visit. We appreciate your feedback very much and are thrilled you enjoyed yourself while here. We will share your comments with the team, and look forward to welcoming you back soon.Best regards,Stuart.

8/10 Good

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in newly renovated rooms on south side. Very nice accommodations. Small bathroom but room was so nice along with outside area. Parking right outside room was a plus and walking distance to many great restaurants.
Stayed 5 nights in Mar 2024
Response from Stuart on Mar 12, 2024
Thank you for taking the time to let us know about your recent visit. We appreciate your feedback very much and are thrilled you enjoyed yourself while here. We will share your comments with the team, and look forward to welcoming you back soon.Best regards,Stuart.

10/10 Excellent

Harold, Portage

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Mar 2024
Response from Stuart on Mar 16, 2024
Thank you for taking the time to let us know about your recent visit. We appreciate your feedback and look forward to welcoming you back soon.Best regards,Stuart

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property. Lots of leisure options. Beautiful beach. Room was exceptionally
Stayed 2 nights in Mar 2024
Response from Stuart on Mar 11, 2024
Thank you for taking the time to let us know about your recent stay. We appreciate your feedback and look forward to welcoming you back soon.Best regards,Stuart.

10/10 Excellent

Rick

Stayed 2 nights in Mar 2024
Response from Stuart on Apr 2, 2024
Thank you for taking the time to let us know about your recent visit. We appreciate your feedback and look forward to welcoming you back soon.Best regards,Stuart.

2/10 Terrible

Arsiak

Stayed 3 nights in Mar 2024
Response from Stuart on Apr 2, 2024
Thank you for taking the time to let us know about your recent stay. We appreciate your feedback. It seems we did not meet your expectations. We do hope you know this is not our goal, and was wondering if you could provide any additional information so we know where we fell short. Best regards,Stuart.

8/10 Good

MARIA, MIAMI

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Stuart on Mar 8, 2024
Thank you for taking the time to let us know about your recent stay. We appreciate all feedback and look forward to welcoming you back soon.Best regards,Stuart.

10/10 Excellent

william

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast restaurant (Elements) seemed out of the way, and was an afterthought.
Stayed 5 nights in Mar 2024
Response from Stuart on Mar 8, 2024
Thank you for taking the time to let us know about your recent stay. We appreciate the feed back, and look forward to welcoming you back soon. Best regards,Stuart.

10/10 Excellent

Mary Lou

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We selected the Islander Resort because of the advertised white sandy beach and ocean view brand new suites. The resort met our every expectation and we enjoyed the beautiful grounds, our breezy well appointed room and patio. The Tides restaurant offered exceptionally delicious fare. Do not leave without trying the Ahi Tuna Nachos! Tides has a West Indies vibe. Breakfast al fresco at the Elements was super beautiful! Staff is over the top friendly and accommodating in every way. We highly recommend!
Stayed 3 nights in Feb 2024
Response from Stuart on Mar 2, 2024
Thank you for taking the time to let us know about your recent visit. We appreciate all feedback and are thrilled you enjoyed yourself while on property. We hope to see you again soon!Best regards,Stuart.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found the resort to be clean, tucked away among palm trees, with a really nice beach and pool area. The service was good, often with a smile. There were plenty of activities at the resort, and food/drink options at the beach/pool. We’d like to go back.
Stayed 8 nights in Feb 2024
Response from Stuart on Mar 2, 2024
Thank you for taking the time to let us know about your recent visit. We appreciate all feedback and are thrilled you enjoyed yourself while on property. We hope to see you again soon!Best regards,Stuart.

10/10 Excellent

Mason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 5 nights in Feb 2024
Response from Stuart on Feb 28, 2024
Thank you for taking the time to let us know about your recent visit. We value your feedback very much. We are thrilled you enjoyed your time with us and look forward to welcoming you back soon.Best regards,Stuart.

10/10 Excellent

Marion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great find . Excellent in every way .
Stayed 7 nights in Feb 2024
Response from Stuart on Feb 26, 2024
Thank you for taking the time to let us know about your recent stay. We appreciate your feedback and look forward to welcoming you back soon. Best regards,Stuart.

10/10 Excellent

Roger Calvert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful and friendly staff. Rooms are clean and orderly.
Stayed 4 nights in Feb 2024
Response from Stuart on Feb 23, 2024
Thank you for letting us know about your recent stay. We appreciate your feedback, and look forward to welcoming you back soon. Best regards,Stuart.

10/10 Excellent

Venna Sharell

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Stuart on Feb 20, 2024
Thank you for taking the time to let us know about your recent visit. We are happy you enjoyed your time with us, and we appreciate your feedback. We hope to see you again soon.Best regards,Stuart.

4/10 Poor

regina

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No es cómo en las fotos, no es muy bonito
Response from Stuart on Feb 20, 2024
Thank you for taking the time to let us know about your recent stay. We appreciate your feedback. We try our best to meet all guest expectations and it seems we did not do so in this case, and for that we apologize. Best regards,Stuart.

10/10 Excellent

william

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Stuart on Feb 20, 2024
Thank you for taking the time to let us know about your recent stay. We appreciate your feedback and look forward to welcoming you back soon.Best regards,Stuart.

10/10 Excellent

scott w

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 2 nights in Feb 2024
Response from Stuart on Feb 12, 2024
Thank you for taking the time to let us know about your recent visit. We appreciate your feedback and look forward to welcoming you back soon.Best regards,Stuart.

10/10 Excellent

Joseph

Stayed 3 nights in Feb 2024
Response from Stuart on Mar 23, 2024
Thank you for taking the time to let us know about your recent visit. We appreciate your feedback and look forward to welcoming you back soon. Best regards,Stuart.

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Very serene. Everyone pleasant.
Stayed 1 night in Jan 2024
Response from Stuart on Feb 5, 2024
Thank yo for taking the time to let us know about your recent visit. We appreciate all feedback as it is integral in creating plans for improvement going forward.Best regards,Stuart

2/10 Terrible

Stephen, Rosemount

Stayed 2 nights in Jan 2024
Response from Stuart on Feb 4, 2024
Thank you for taking the time to let us know about your recent stay. We apologize for not meeting your expectations. Your feedback is crucial as we make improvements moving forward.Best regards,Stuart.