Hypo-allergenic bedding, in-room safe, blackout drapes
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Reviews of Cayuga Blu Hotel

2 out of 5
Cayuga Blu Hotel
2310 N Triphammer Rd, Ithaca, NY

Reviews

6.8
Rating 10 - Excellent. 120 out of 459 reviews" "
Rating 8 - Good. 123 out of 459 reviews" "
Rating 6 - Okay. 89 out of 459 reviews" "
Rating 4 - Poor. 64 out of 459 reviews" "
Rating 2 - Terrible. 63 out of 459 reviews" "

6.8/10

Cleanliness

8.0/10

Staff & service

6.2/10

Amenities

5.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Omar

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was great staying there
Stayed 5 nights in Apr 2024

10/10 Excellent

Valerie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Entire facility needs major updating. upon entering to check in, it was noticeable that cleansiness was a serious issue. Staff is very nice but the place needs an overhaul.
Stayed 1 night in Apr 2024

6/10 Okay

Fatmir

Stayed 1 night in Apr 2024
Response from Kim on Apr 25, 2024
Thank you for your feedback.

8/10 Good

Laura

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel for the night. Near shopping and various shops. Nice staff as well.
Stayed 1 night in Apr 2024
Response from Kim on Apr 25, 2024
Thank you for choosing the Cayuga Blu Hotel.

6/10 Okay

Albert

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kim on Apr 20, 2024
Thank you for staying with us.

6/10 Okay

Tamara

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The bed was comfortable and clean along with the pillows, sheets, comforter and the tv was updated. The rest of the room was dated and older. The bathrooms and hallways definitely need an overhaul but it was a restful night and the room was clean. A bit pricey for condition.
Stayed 1 night in Apr 2024
Response from Kim on Apr 20, 2024
Thank you for staying and for sharing your feedback.

8/10 Good

Karen

Liked: Cleanliness, staff & service
Good room and nice breakfast soread
Stayed 2 nights in Apr 2024
Response from Kim on Apr 20, 2024
Thank you for choosing the Cayuga Blu Hotel.

10/10 Excellent

Can

Liked: Cleanliness, staff & service
Great location
Stayed 2 nights in Apr 2024
Response from Kim on Apr 14, 2024
Thank you for choosing the Cayuga Blu Hotel and for your feedback. We hope if you are in Ithaca again you will choose to stay with us again.

8/10 Good

Lee

Traveled with family
Liked: Cleanliness, staff & service
staff friendly and helpful. room nice. property upkeep seems to be lacking, and locks on external doors are missing - it seemed anyone could enter the hotel and room corridors at anytime - not ideal.
Stayed 1 night in Apr 2024
Response from Kim on Apr 14, 2024
Thank you for choosing the Cayuga Blu Hotel and for your feedback. We hope if you are in Ithaca again you will choose to stay with us again.

10/10 Excellent

Laurie

Traveled with family
Disliked: Property conditions & facilities
Was there a flood here? Room looks like it has severe water damage
Stayed 1 night in Apr 2024
Response from Kim on Apr 14, 2024
Thank you for your feedback. I am not sure what severe water damage you are referring to. We had a couple of roof leaks appear after the winter weather and we are working to fix them. It is nothing that should impact a guests stay.

4/10 Poor

Christopher

Disliked: Amenities
Nice personnel but bland breakfast, smelly moldy room with peeling wallpaper, lukewarm water and non functional tv remote.
Stayed 1 night in Apr 2024
Response from Cayuga Blu Hotel on Apr 10, 2024
Thank you for your feedback. I am sorry you were disappointed. The front desk would have replace your remote control immediately if you let us know it was not working and needed new batteries.

10/10 Excellent

edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kim on Apr 10, 2024
Thank you for staying and for your feedback.

10/10 Excellent

Bertha

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Kim on Apr 10, 2024
Thank you for staying and for your feedback.

6/10 Okay

Cheryl

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Cayuga Blu Hotel on Apr 10, 2024
Thank you for staying and for your feedback.

10/10 Excellent

Zane

Stayed 1 night in Mar 2024
Response from Kim on Apr 20, 2024
Thank you for choosing the Cayuga Blu Hotel

10/10 Excellent

salvador

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kim on Mar 26, 2024
Thank you for choosing Cayuga Blu Hotel and for your feedback.

8/10 Good

Vanessa

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Kim on Mar 26, 2024
Thank you for choosing Cayuga Blu Hotel and for your feedback.

8/10 Good

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean and comfortable. Indoor Pool is small but nice. Shopping mall nearby, closed earlier than we expected.
Stayed 1 night in Feb 2024
Response from Kim on Mar 26, 2024
Thank you for choosing Cayuga Blu Hotel and for your feedback.

10/10 Excellent

Cassandra

Liked: Cleanliness, property conditions & facilities
Great place
Stayed 1 night in Feb 2024
Response from Kim on Mar 1, 2024
Thank you for staying and for your feedback.

8/10 Good

Daniel

Stayed 1 night in Jan 2024
Response from Kim on Mar 26, 2024
Thank you for choosing Cayuga Blu Hotel and for your feedback.

10/10 Excellent

Gregory

Business traveler
Nice and quiet enjoyed the pool
Stayed 1 night in Jan 2024
Response from Kim on Mar 1, 2024
Thank you for staying and for your feedback.

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
There's a spot where you can eat just in front of the hotel.
Stayed 1 night in Dec 2023
Response from Kim on Mar 1, 2024
Thank you for staying and for your feedback.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were the only guests. The breakfast was a little disappointing. Other than that is was a nice stay
Stayed 2 nights in Dec 2023

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great Value in this dated hotel
I was looking for a cheap alternative to the downtown Ithaca hotels so I went with Cayuga Blu. Hotel was dated as expected. We caught it on a slow night so maybe 8 to 10 cars total in the lot. Front desk was friendly. Room was clean. TV worked. Complimentary coffee was good 😎. (We skipped the free breakfast but it looked decent). Walking distance to YMCA, strip mall stores and a few restaurants. My only complaint is that the exterior doors around the hotel are unlocked 24/7... you did not need a room key to walk in any of the doors at any time. Not a good feeling. Other than that it's a great value hotel location and I would stay again.
Stayed 1 night in Dec 2023
Response from Meloney W. Cayuga Blu Hotel on Dec 5, 2023
Hello William, thank you for taking the time to leave a review. We are so very pleased you enjoyed your stay and we look forward to seeing you again in the future.

10/10 Excellent

Gordon S

Liked: Amenities
😊
Stayed 1 night in Nov 2023
Response from Meloney W. Cayuga Blu Hotel on Dec 5, 2023
Hello Gordon, thank you for taking the time to rate our hotel. We hope to welcome you again soon should future travel bring you back to Ithaca.

8/10 Good

Lawrence

Stayed 1 night in Aug 2023
Response from Meloney W. Cayuga Blu Hotel on Dec 5, 2023
Hello Lawrence, thank you for taking the time to rate our hotel. We hope to welcome you again soon!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Meloney W. Cayuga Blu Hotel on Nov 14, 2023
Thank you so kindly for taking the time to review our hotel. We are so glad that you enjoyed your stay. We hope to see you again should future travel bring you back to Ithaca.

4/10 Poor

Sherri

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Clocks didnt work. Heater was noisy and would trip off. Security not good in building. All doors around building unlocked at all times. No visible cameras. Anyone could enter the building. Also, the fire door was propped open.
Stayed 2 nights in Nov 2023
Response from Meloney W. Cayuga Blu Hotel on Nov 14, 2023
Hi Sherri, thank you for taking the time to review our hotel. I am sorry that we did not meet your expectations this visit. We hope that you will give us another chance in the future.

8/10 Good

TerryAnne

Stayed 1 night in Nov 2023
Response from Meloney W. Cayuga Blu Hotel on Dec 5, 2023
Hello TerryAnne, thank you for taking the time to rate our hotel. We hope to see you again should future travel bring you back to Ithaca.

8/10 Good

Lady

Stayed 1 night in Nov 2023

8/10 Good

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Meloney W. Cayuga Blu Hotel on Nov 17, 2023
Thank you for your review.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, it was a decent stay for the price. I will say that cleanliness could be improved, especially in the bathroom as it is more noticeable. The reclining chair in the room was stained, making me uncomfortable, and I did not want to sit in it. But, the Kind Size bed made the trip, it was super comfortable and spacious. The workers were pleasant and it was quiet, so I got to relax.
Stayed 2 nights in Nov 2023
Response from Meloney W. Cayuga Blu Hotel on Nov 17, 2023
Thank you for your review and choosing our hotel. I apologize we did not meet your expectations with the cleanliness of your room, we strive for guest satisfaction, and I will be sure to address these issues with our housekeeeping staff. We hope to see you again should future travel bring you back to Ithaca.

6/10 Okay

Patricia

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Exterior doors should be secure, they are not. The property is in dire need of updating. Room was clean and bed was comfortable.
Stayed 1 night in Nov 2023
Response from Meloney W. Cayuga Blu Hotel on Nov 17, 2023
Hello Patricia, I greatly appreciate you having taken the time to review our hotel. I apologize we didn't meet your expectations at this time. We hope you will give us a second chance and that we will see you again soon should future travel bring you back to Ithaca.

6/10 Okay

Lisa

Traveled with partner
Liked: Cleanliness, staff & service
The room was clean. Beds were pretty comfortable. Staff was great. But everything other than the lobby was quite dated. Just rusted and worn out. The weight room wasn't useful. Broken and unmaintained equipment. If you just need a place to sleep then it's fine. Too pricey for anything else though.
Stayed 3 nights in Oct 2023
Response from Jody M. Front Desk Supervisor. Cayuga Blu Hotel. on Nov 3, 2023
Hello Lisa, Thank you for taking the time to review our hotel. I apologize the appearance did not meet your expectations at this time. I have forwarded your comments to the owners for their consideration. I am very please to hear the staff and cleanliness was great for you and I will also forward that to the team. Thank you so much for choosing our hotel and we hope you give us a second chance in the future.

4/10 Poor

Monica

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jody M. Front Desk Supervisor. Cayuga Blu Hotel. on Nov 1, 2023
Hello Monica, I greatly appreciate you having taken the time to review our hotel. I apologize we didn't meet your expectations at this time. We always strive to do better in the future. We hope you will give us a second chance and that we will see you again soon.

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
It was ok
Beds were comfortable and clean. Bathroom terribly outdated with stained bathtub
Stayed 2 nights in Oct 2023
Response from Jody M. Front Desk Supervisor. Cayuga Blu Hotel. on Nov 1, 2023
Hello Robert, We greatly appreciate you taking the time to review our hotel. We welcome your feedback and I will inform the owners of your disappointment in the outdated appearance. I am glad that you had great service and everything was clean and comfortable. We look forward to serving you again in the near future. Best wishes,

6/10 Okay

Orelvis, Miami

Traveled with family
Average cleaness in general areas a corridors
Stayed 3 nights in Oct 2023
Response from Jody M. Front Desk Supervisor. on Nov 1, 2023
Hello Orelvis, We greatly appreciate you taking the time to review our hotel. We apologize for having not met your expectations this time. We strive to improve with each and every stay and hope you will give us another chance in the future. Best wishes,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Jody M. Front Desk Supervisor. on Oct 27, 2023
Thank you for taking the time to review our hotel. We are so happy to see you enjoyed your stay and hope you will stay again in the future. Best wishes,

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable price, nice place, great breakfast and good location.
Stayed 3 nights in Oct 2023
Response from Jody M. Front Desk Supervisor. on Oct 27, 2023
Hello John,Thank you for taking the time to review our hotel. We are glad you enjoyed your stay and we are so looking forward to seeing you again in the future. Sincerely,

8/10 Good

Barbara

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023
Response from Jody M. Front Desk Supervisor. on Oct 27, 2023
Hello Barbara, Thank you for taking the time to review our hotel. We are happy to hear you enjoyed your stay and if there's anything we can do to improve it in the future. We'd be happy to hear your feedback. We look forward to seeing you again. Have a great day!Sincerely,

10/10 Excellent

Laura

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay and were very comfortable. The staff was amazing!
Stayed 1 night in Oct 2023
Response from Jody M. Front Desk Supervisor. on Oct 27, 2023
Hello Laura, Thank you so kindly for taking the time to review our hotel. We are so glad to hear that you enjoyed your stay. I will forward your kind words onto the Team to let them know they are doing a great job! Sincerely,

8/10 Good

Tyler

Stayed 1 night in Oct 2023
Response from Meloney W. Cayuga Blu Hotel on Nov 17, 2023
Thank you for your review.

8/10 Good

louise

Traveled with family and small children
An outdated property with Alot of potential
Stayed 2 nights in Oct 2023
Response from Jody M. Front Desk Supervisor. on Oct 27, 2023
Hello Louise, And thank you so much for taking the time to review our hotel. I have forwarded your comments to the owners about the appearance. I hope you found everything else enjoyable and look forward to seeing you again in the future. Sincerely,

4/10 Poor

nicole

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
As soon as we walked in the entire place smelled like sewer So gross. The bathrooms in the pool area all backup with poo Staff was very nice Feel bad that they have to work in such poor work conditions
Stayed 1 night in Oct 2023
Response from Jody M. Front Desk Supervisor. on Oct 22, 2023
Hi Nicole, Thank you for taking the time to review our hotel. We always strive to provide our guests with clean and comfortable accommodations. I am sorry that we did not meet your expectations this visit. We hope that you will give us another chance in the future. I will let my team know that you valued their customer service. I know they will be pleased to hear that. Sincerely,

8/10 Good

Michael

Disliked: Property conditions & facilities
Needing some capital updates. Nothing major, it’s just dated.
Stayed 1 night in Oct 2023
Response from Jody M. Front Desk Supervisor. on Oct 22, 2023
Thank you, Michael, for taking the time to review our hotel. I will pass your comments along to our owners. I hope you enjoyed everything else about your stay. Sincerely,

6/10 Okay

KIP

Traveled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Needs TLC
Just stayed one night to crash and use pool. Room was completely fine but bathroom was a bit dated. Doorway light was not working. Pool area was a wreck. Hot tub and sauna were both out of commission, with visible signs of abuse and lack of care. Bathrooms adjacent to pool area were really gross, with men's room completely shut down. Restaurant area was DATED, straight out of the 70's. This hotel just needs some love, attention and updating and has major potential.
Stayed 1 night in Oct 2023
Response from Jody M. Front Desk Supervisor. on Oct 20, 2023
Thank you for taking the time to review our hotel. We are sorry that we did not meet your expectations at this time. I will certainly forward your comments along to our owners and hope that you will give us another chance in the future. Sincerely,

6/10 Okay

Brian, Toronto

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
the the location was great the stores and restaurants were all walking distance.
Stayed 2 nights in Sep 2023
Response from Jody M. Front Desk Supervisor. on Oct 20, 2023
Thank you for your review and choosing our hotel. We're happy that you enjoyed your stay and are looking forward to having you again as our guest.

2/10 Terrible

Chrissy

Stayed 1 night in Oct 2023
Response from Jody M. Front Desk Supervisor. Cayuga Blu Hotel. on Nov 4, 2023
Hello Chrissy, We are very sorry to hear that you did not have a great experience in our hotel. Our mission is to provide excellent guest experiences, and apologize we did not meet your expectations at this time. We hope to serve you better in the future.

8/10 Good

Qingping

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We enjoyed our stay.
Stayed 2 nights in Oct 2023
Response from Jody M. Front Desk Supervisor. on Oct 16, 2023
Thank you for taking the time to leave us a review. We are thrilled to hear that you enjoyed your stay with us and look forward to seeing you again in the future.