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Reviews of The Lodge at Jackson Hole

3.5 out of 5
The Lodge at Jackson Hole
80 Scott Ln, Jackson, WY

Reviews

8.6

Excellent

Rating 10 - Excellent. 583 out of 1001 reviews" "
Rating 8 - Good. 232 out of 1001 reviews" "
Rating 6 - Okay. 97 out of 1001 reviews" "
Rating 4 - Poor. 63 out of 1001 reviews" "
Rating 2 - Terrible. 26 out of 1001 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Nice!
Stayed 1 night in May 2024
Response from Guest Services on May 6, 2024
Thank you for staying with us Bruce. We hope to see you again soon.

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rustic facility. Great breakfast buffet. It is undergoing renovations, but that did not impact the stay. Would stay there again.
Stayed 2 nights in Apr 2024
Response from Guest Services on May 6, 2024
Paul, Thank you for choosing us. We appreciate the feedback on our breakfast, and we are glad that our renovation did not impact your stay. We hope to see you again soon.

10/10 Excellent

Adrienne, Short Hills

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on May 6, 2024
Adrienne, thank you for choosing us. We hope to see you again soon.

10/10 Excellent

LAURIE, Foley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Apr 2024
Response from Guest Services on May 6, 2024
Laurie, thank you for choosing us. We hope to see again soon. We appreciate your feedback.

8/10 Good

Brandy

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 27, 2024
Brandy, thank you for choosing us for your trip to Jackson. We hope to see you again soon.

10/10 Excellent

Bruce

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool and hot tubs are great. Nice rooms, comfortable bed. Breakfast was excellent!
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 23, 2024
Bruce, thank you for choosing us. We appreciate your compliments on our rooms,hotubs and breakfast. We hope you come back and visit us again soon.

10/10 Excellent

Ryan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our Stay was wonderful. Breakfast was great. Reservation was in between a fraternity so they upgraded us to two rooms instead of one In a different area. The lodge includes Indoor/outdoor pool, sauna, Jacuzzi, Laundry room, and a gym. It’s in walking distance of a very nice Albertsons for groceries with other restaurants around it. Has a local shuttle bus stop right in front of lodge. Will definitely stay here on my next trip to Jackson hole.
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 23, 2024
Ryan, thank you for choosing us for your trip to Jackson. We are sorry about the fraternity and glad we were able to accommodate you into a different area of our hotel. We are glad to see that you enjoyed your stay and the amenities and properties around us. We do hope to see you again soon.

10/10 Excellent

Lori

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was great very clean and well maintained. The pool and hot tub were great after a long day of driving and flying. Went to the lounge bar and the bartender was very pleasant to talk to don’t remember his name but I was there the night of 4/2
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 18, 2024
Lori, thank you for choosing us for your trip to Jackson. We are glad you were able to enjoy our pool and lounge. We hope you come back and visit us again soon.

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Guest Services on Apr 16, 2024
Thank you, Jeffery, for staying with us. We hope you come back and visit us again soon..

10/10 Excellent

Melinda, Indianapolis

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place close to Tetons!
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 12, 2024
Thank you for staying with us Melinda. We hope you comeback and visit us again soon.

10/10 Excellent

Celeste

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the stay at the lodge
Stayed 3 nights in Mar 2024
Response from Guest Services on Apr 12, 2024
Celeste, thank you for staying with us. We hope you come back and visit us again soon.

8/10 Good

Taunya

Traveled with family
Liked: Staff & service
The hotel had a good breakfast and my kids loved the pool and jacuzzis (outside and inside).
Stayed 5 nights in Mar 2024
Response from Guest Services on Apr 16, 2024
Taunya, thank you for choosing us. We appreciate the compliments on our breakfast and pool area. We do hope you comeback and visit us again soon.

10/10 Excellent

Russ

Traveled with family
Clean. Great breakfast!
Stayed 3 nights in Mar 2024
Response from Guest Services on Apr 12, 2024
Russ, Thank you for the compliments on our breakfast. We hope you come back and visit us again soon.

8/10 Good

Jose Rafael Pena, San Diego

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The rooms are big and very comfortable however there is too much furniture in them and a restaurant in the hotel is needed
Stayed 3 nights in Mar 2024
Response from Guest Services on Apr 18, 2024
Jose, thank you for your feedback. We are currently renovating our room and hope you come back and check them out as they do feel more spacious with different furniture. We do apologize for the inconvenience in our kitchen being closed for the time you were here. It is our off season, and our front desk would have been more than happy to offer different Restuarant close by. We hope to see you soon.

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay at the lodge and I will do it again next year. I wish it easier to try to get my refund because I had to leave a day early due to a snowstorm
Stayed 3 nights in Mar 2024
Response from Guest Services on Apr 23, 2024
Todd, thank you for staying with us and we hope you come back and see our remodeled rooms. We are sorry to hear about not getting a refund. Please reach out to the hotel directly at times we are able to offer credits to our guests. We do hope to see you again soon.

10/10 Excellent

Joni

The rooms are spacious and clean with Extremely comfortable beds. The hotel offers a free shuttle down town.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 29, 2024
Joni, thank you for staying with us and we thank you for your compliments on our rooms and beds. We hope to see you again soon.

10/10 Excellent

Lea

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and comfortable, spacious rooms and lots of amenities. Great historical photos on the walls and the carved bears all around outside are a special touch. I’ll be back!
Stayed 1 night in Mar 2024
Response from Guest Services on Apr 23, 2024
Lea, Thank you for the compliments on our carved bears and historical photos on the walls. Our bears are what make us stand out around town and we are happy to see that it adds a special touch. We hope to see you again soon so you can see our remodeled rooms.

4/10 Poor

Christopher

Disliked: Staff & service, property conditions & facilities
I had some issues with my reservation. Staff made absolutely zero effort to help. It took me 8 hours to even get the front desk to answer the phone.
Stayed 1 night in Mar 2024
Response from Guest Services on Apr 23, 2024
Christopher, we are sorry to hear about your experience, however, we have someone at our desk 24/7. Per our notes we do show that you spoke to our front desk as you wanted to move your reservation to different dates on the day of your arrival. We advised you to contact the 3rd party that you booked with to make any modifications. We are sorry if they did not modify your request.

8/10 Good

Lea

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable luxury.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 29, 2024
Lea, Thank you for your compliments on our hotel. We hope you come back and visit us again soon.

8/10 Good

Ryan, Daniel

Liked: Cleanliness
Disliked: Staff & service
Decent all around, not as nice as the pictures make it look.
Stayed 2 nights in Mar 2024
Response from Guest Services on Apr 18, 2024
Ryan, thank you for choosing us. We appreciate your feedback and we hope you comeback as we are renovating all of our rooms. We hope to see you again soon.

10/10 Excellent

Hyunju

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Guest Services on Mar 29, 2024
Hyunju, thank you for staying with us. We hope you come back and visit us again soon.

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
Response from Guest Services on Mar 29, 2024
Michael, thank you for staying with us. We hope to see you again soon.

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of our best vacations. Thank you!
Stayed 3 nights in Mar 2024
Response from Guest Services on Mar 29, 2024
Anthony we are happy to see you enjoyed your stay and appreciate your feedback. We hope to see you again soon.

10/10 Excellent

Rhonda, Cypress

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet was awesome, many choices and great food! Room was large and comfortable. The only negative was elevator was out for 3 days making it extremely difficult for some guests. Beautiful property, would stay again!
Stayed 5 nights in Mar 2024
Response from Guest Services on Apr 25, 2024
Rhonda, thank you for visiting us. We appreciate your compliments on our rooms and breakfast buffet. We do apologize for our elevator being out during that time as we were upgraded on elevator equipment. We do hope to see you again soon.

10/10 Excellent

Stephanie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, pool facilities were clean and fun for the entire family. Very good restaurants within walking distance. Great place to stay!
Stayed 3 nights in Mar 2024
Response from Guest Services on Apr 18, 2024
Stephanie, thank you for choosing us for your trip to Jackson. We are glad to see that you enjoyed our property, and we hope you come back and visit us again soon.

10/10 Excellent

Monica

Liked: Property conditions & facilities
Peaceful, relaxing, clean and friendly. Wonderful breakfast!
Stayed 5 nights in Mar 2024
Response from Guest Services on Mar 29, 2024
Monica, thank you for your kind words about our property, staff and breakfast. We hope you come back and visit us again soon.

10/10 Excellent

Ken

Traveled with partner
Great place with outstanding perceived value. Great atmosphere with all amenities you need.
Stayed 3 nights in Mar 2024
Response from Guest Services on Apr 18, 2024
Thank you, Ken, for the feedback. We are glad to see that you enjoyed our amenities, and We hope you comeback and visit us again soon!

8/10 Good

Todd

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable rooms and beds. Good breakfast.
Stayed 4 nights in Mar 2024
Response from Guest Services on Mar 29, 2024
Todd, Thank you for your feedback on our rooms and breakfast. We hope to see you again soon.

10/10 Excellent

shannon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
loved it
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 12, 2024
Thank you Shannon for staying with us. We hope to see you again soon.

10/10 Excellent

Rebecca

Stayed 1 night in Mar 2024
Response from Guest Services on Apr 12, 2024
Rebecca, thank you for staying with us and we hope to see you again soon.

8/10 Good

Davada

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Guest Services on Mar 12, 2024
Devada, thank you for staying with us. We hope to see you again soon.

10/10 Excellent

Joni

Business traveler, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Great staff, clean and comfortable
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 27, 2024
Thank you, Joni, for choosing us! we appreciate the compliments and hope to see you again soon!

8/10 Good

Nathan

Traveled with family
Liked: Cleanliness, staff & service
Staff were all very pleasant. Breakfast was great.
Stayed 4 nights in Feb 2024
Response from Guest Services on Mar 4, 2024
Nathan, Thank you for choosing us we appriciate the compliments on our breakfast and staff. We hope to see you again soon.

10/10 Excellent

MARC

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was very kind and helpful!!
Stayed 1 night in Feb 2024
Response from Guest Services on Mar 4, 2024
Marc, Thank you for the compliments on our staff. We hope you come back and visit us again soon.

10/10 Excellent

Cory

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Feb 2024
Response from Guest Services on Mar 4, 2024
Thank you for the feedback cory! We hope you visit us again soon.

10/10 Excellent

Joseph

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everytging was excellent. The drivers were awesome and very patient. Definitely will come again.
Stayed 7 nights in Feb 2024
Response from Guest Services on Feb 19, 2024
Joseph, thank you for choosing the lodge and for the compliments on our drivers. We hope to see you again soon.

10/10 Excellent

Robbin L

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a perfect location and very cozy.
Stayed 6 nights in Feb 2024
Response from Guest Services on Feb 19, 2024
Robbin, thank you for choosing us on your trip to Jackson we are glad to see you enjoyed your stay and we hope to see you again soon.

8/10 Good

Rebecca

Traveled with family
Liked: Staff & service, amenities
We liked that the hotel had 2 queen beds and a sleeper sofa. The room was a nice size. The hotel could use some updates for sure. Breakfast was amazing and had several options.
Stayed 4 nights in Jan 2024
Response from Guest Services on Feb 19, 2024
Rebecca, thank you for choosing us. We appriciate the compliments on our rooms and breakfast. Come this spring we are remodeling our rooms. We hope you can come back and check them out. Thank you!

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Feb 2024
Response from Guest Services on Feb 19, 2024
Thank you for staying with us Tom! We hope to see you again soon.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 19, 2024
Thank you for staying with us. We hope to see you again soon!

10/10 Excellent

Brian

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value for Ski Trip
Excellent breakfast and amenities in cozy surroundings. Rooms are also large with plenty of space and updated applicances
Stayed 2 nights in Feb 2024
Response from Guest Services on Feb 19, 2024
Brian, Thank you for the compliments on our breakfast and amenities. We are glad you enjoyed your time with us, and we hope to see you again soon!

8/10 Good

Alastair

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The lodge is very comfortable but it is not a luxury hotel in any way. All pretty dated. Rather dark and gloomy. It is not well run. A lack of customer focus. For example breakfast. So the first shuttle bus to Teton village leaves at 7.25am. The next one is too late for many. Breakfast does not start until 7am sharp. Half the hotel are waiting to rush through breakfast to get the bus.It is a scrum. Surely start breakfast at 6.30am. Only one toaster. No yoghurt for our first three days. Get a new manager who thinks first about the customer.
Stayed 4 nights in Feb 2024

10/10 Excellent

Cassandra

Stayed 3 nights in Feb 2024
Response from Guest Services on Mar 29, 2024
Cassandra, thank you for staying with us we hope to see you again soon!

10/10 Excellent

elaine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very accommodating. Free shuttle service. Clean and quiet. We’d come back.
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 7, 2024
Elaine, thank you for choosing us and for your compliments on our staff shuttles and rooms. We do hope you come back and visit us again soon.

10/10 Excellent

Paula, Woodbury

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our go to place when visiting family in Jackson. We have recommended to friends and they have enjoyed as well.
Stayed 4 nights in Jan 2024
Response from Guest Services on Feb 7, 2024
Paula, thank you for choosing us for your trips to Jackson we have on record that you have been visiting us since 2019! We do thank you for the recommendation and we hope to see you again soon.

10/10 Excellent

Troy

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Guest Services on Feb 7, 2024
Troy, we are glad you enjoyed your stay with us. We do hope you come back and visit us again soon.

10/10 Excellent

Nathan Van

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Great breakfast!
Stayed 2 nights in Jan 2024
Response from Guest Services on Jan 31, 2024
Nathan, thank you for choosing us. We hope you come back and visit us again soon.!

10/10 Excellent

Melissa N

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We willbe back, we loved this establishment
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 29, 2024
Melissa, thank you for staying with us! We hope to see you again soon.

10/10 Excellent

Kelsie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay here! Staff were super friendly and helpful, they also have a courtesy car which was convenient to go downtown. We had breakfast included in our stay and it was a great choice of hot foods. The room was large with a fridge and microwave which was helpful for small meals. Pool and spa were great and also the sauna which was all included.
Stayed 4 nights in Dec 2023
Response from Guest Services on Jan 29, 2024
Kelsie, thank you for choosing us and for your compliments on our staff, shuttles and breakfast. We are glad you were able to use and enjoy of our amenities and hope you come back and visit us again soon.

10/10 Excellent

Dan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rustic but beautiful! Excellent breakfast buffet. Good location, close to ski slopes and downtown area. Indoor and outdoor pool. I had an excellent experience.
Stayed 5 nights in Dec 2023
Response from Guest Services on Jan 29, 2024
Dan, thank you for choosing us and we thank you for the compliments on our breakfast buffet. We do hope you come back and visit us again soon.