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Reviews of Hampton Inn New Bern

2.5 out of 5
Hampton Inn New Bern
200 Hotel Dr, New Bern, NC

Reviews

8.8

Excellent

Rating 10 - Excellent. 484 out of 830 reviews" "
Rating 8 - Good. 237 out of 830 reviews" "
Rating 6 - Okay. 69 out of 830 reviews" "
Rating 4 - Poor. 28 out of 830 reviews" "
Rating 2 - Terrible. 12 out of 830 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Brantley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hakan Isiklioglu - Front Desk Supervisor on Apr 8, 2024
Thank you for taking a moment to share your experience at Hampton Inn New Bern. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

8/10 Good

Amaraporn

Stayed 1 night in Mar 2024
Response from Hakan Isiklioglu - Front Desk Supervisor on Apr 2, 2024
Thank you for taking a moment to share your experience at Hampton Inn New Bern. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hakan Isiklioglu - Front Desk Supervisor on Apr 2, 2024
Thank you for taking a moment to share your experience at Hampton Inn New Bern. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

6/10 Okay

John

Liked: Property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Hakan Isiklioglu - Front Desk Supervisor on Mar 7, 2024
We’re so sorry to hear that your experience did not meet our standards. We value our guests’ feedback and work hard to ensure that similar issues do not occur in the future. We hope you will give us the opportunity sometime soon to prove ourselves and ensure your stay is no less than perfect.

8/10 Good

Ruth, Scranton

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 3 nights in Feb 2024
Response from Hakan Isiklioglu - Front Desk Supervisor on Feb 23, 2024
Thank you for taking a moment to share your experience at Hampton Inn New Bern. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

8/10 Good

Eileen, Venice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WE prefer to stay at Hampton on our trips.
Stayed 5 nights in Feb 2024
Response from Hakan Isiklioglu - Front Desk Supervisor on Feb 15, 2024
Thank you for taking a moment to share your experience at Hampton Inn New Bern. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

8/10 Good

Corinne

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Hakan Isiklioglu - Front Desk Supervisor on Feb 14, 2024
Thank you for taking a moment to share your experience at Hampton Inn New Bern. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

James

Stayed 1 night in Feb 2024
Response from Hakan Isiklioglu - Front Desk Supervisor on Mar 20, 2024
Thank you for taking a moment to share your experience at Hampton Inn New Bern. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Melissa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for business! Great location and complimentary breakfast was good! Would stay here again!
Stayed 2 nights in Feb 2024
Response from Hakan Isiklioglu - Front Desk Supervisor on Feb 7, 2024
Thank you for taking a moment to share your experience at Hampton Inn New Bern. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find, staff was friendly, floor was quiet, access to ice and vending machine was convenient, many toiletries, nice blow dryer, room was warm but cooled off quickly when I adjusted the temperature. Will stay here again.
Stayed 1 night in Jan 2024
Response from Hakan Isiklioglu - Front Desk Supervisor on Feb 2, 2024
Thank you for taking a moment to share your experience at Hampton Inn New Bern. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

4/10 Poor

Michael, friday harbor

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Property does not offer a business center have to go next door at their other property. Property is old and needs a facelift ASAP. Parking was difficult big trucks taking up space.
Stayed 7 nights in Jan 2024
Response from Hakan Isiklioglu - Front Desk Supervisor on Feb 2, 2024
We’re so sorry to hear that your experience did not meet our standards. We value our guests’ feedback and work hard to ensure that similar issues do not occur in the future. We hope you will give us the opportunity sometime soon to prove ourselves and ensure your stay is no less than perfect.

10/10 Excellent

Leneida

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Hakan Isiklioglu - Front Desk Supervisor on Feb 2, 2024
Thank you for taking a moment to share your experience at Hampton Inn New Bern. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Ruth

Stayed 1 night in Jan 2024
Response from Hakan Isiklioglu - Front Desk Supervisor on Feb 2, 2024
Thank you for taking a moment to share your experience at Hampton Inn New Bern. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

8/10 Good

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hakan Isiklioglu - Front Desk Supervisor on Feb 2, 2024
Thank you for taking a moment to share your experience at Hampton Inn New Bern. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Hakan Isiklioglu - Front Desk Supervisor on Feb 2, 2024
Thank you for taking a moment to share your experience at Hampton Inn New Bern. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Jean

Liked: Amenities
Property was clean and staff friendly and helpful. Breakfast was excellent.
Stayed 2 nights in Dec 2023
Response from Hakan Isiklioglu - Front Desk Supervisor on Feb 2, 2024
Thank you for taking a moment to share your experience at Hampton Inn New Bern. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

8/10 Good

Roger

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Alexander Pena - General Manager on Dec 31, 2023
Thank you for taking a moment to share your experience at Hampton Inn New Bern. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Reba

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel! Wonderful staff!
Staff was wonderful and friendly! The only thing I saw that needed worked on was it may need some upgrades. The coffee table in our room had some nicks and scratches.
Stayed 1 night in Dec 2023
Response from Alexander Pena - GM on Dec 21, 2023
Thank you for taking a moment to share your experience at Hampton Inn New Bern. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 1 night in Dec 2023
Response from Alex, GM on Dec 11, 2023
Debbie, thank you for taking a moment to share your experience at Hampton Inn New Bern. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

ann

Liked: Cleanliness, staff & service, property conditions & facilities
Good value
Response from Hakan Isiklioglu - Front Desk Supervisor on Feb 14, 2024
Thank you for taking a moment to share your experience at Hampton Inn New Bern. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Alex, GM on Dec 11, 2023
James, thank you for taking a moment to share your experience at Hampton Inn New Bern. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Lesley

Traveled with family
Stayed 1 night in Dec 2023
Response from Alex, GM on Dec 11, 2023
Lesley, thank you for taking a moment to share your experience at Hampton Inn New Bern. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very convenient to family, restaurants and shopping.
Stayed 3 nights in Nov 2023
Response from Alex, GM on Dec 11, 2023
William, thank you for taking a moment to share your experience at Hampton Inn New Bern. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

8/10 Good

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location
Stayed 1 night in Nov 2023
Response from Alex, GM on Dec 11, 2023
Wayne, thank you for taking a moment to share your experience at Hampton Inn New Bern. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Latema

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay and the pet treats upon check in.
Stayed 4 nights in Nov 2023
Response from Alex, GM on Dec 11, 2023
Latema, thank you for taking a moment to share your experience at Hampton Inn New Bern. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great attention from staff
Stayed 1 night in Nov 2023
Response from Alex, GM on Dec 11, 2023
Robert, thank you for taking a moment to share your experience at Hampton Inn New Bern. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

6/10 Okay

Stephana

Stayed 1 night in Nov 2023
Response from Alex, GM on Dec 11, 2023
Stephana, We’re so sorry to hear that your experience did not meet our standards. We value our guests’ feedback and work hard to ensure that similar issues do not occur in the future. We hope you will give us the opportunity sometime soon to prove ourselves and ensure your stay is no less than perfect.

8/10 Good

Valerie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff affect when I asked about extending checkout for a short period of time.
Stayed 1 night in Nov 2023
Response from Alex, GM on Dec 11, 2023
Valerie, We’re so sorry to hear that your experience did not meet our standards. We value our guests’ feedback and work hard to ensure that similar issues do not occur in the future. We hope you will give us the opportunity sometime soon to prove ourselves and ensure your stay is no less than perfect.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Alex, GM on Dec 11, 2023
Barbara, thank you for taking a moment to share your experience at Hampton Inn New Bern. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Quick Stay
Girls trip to New Bern for a concert and this hotel met all expectations. Friendly staff, good breakfast options and a clean room.
Stayed 1 night in Oct 2023
Response from Alex, GM on Dec 11, 2023
Susan, thank you for taking a moment to share your experience at Hampton Inn New Bern. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

8/10 Good

George

Stayed 3 nights in Oct 2023
Response from Alex, GM on Dec 11, 2023
George,Thank you for taking a moment to share your experience at Hampton Inn New Bern. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Clarence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Alex, GM on Dec 11, 2023
Clarence, thank you for taking a moment to share your experience at Hampton Inn New Bern. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service!
The employees we encountered were friendly and helpful! They made us feel welcome.
Stayed 2 nights in Oct 2023
Response from Alex, GM on Dec 11, 2023
Thank you for taking a moment to share your experience at Hampton Inn New Bern. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

8/10 Good

Elsie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient location however the parking was always full and the breakfast wasn’t much to brag about. But the staff were amazing and the rooms were clean
Stayed 1 night in Oct 2023
Response from Alex, GM on Dec 11, 2023
Elsie, We’re so sorry to hear that your experience did not meet our standards. We value our guests’ feedback and work hard to ensure that similar issues do not occur in the future. We hope you will give us the opportunity sometime soon to prove ourselves and ensure your stay is no less than perfect.

10/10 Excellent

Ann

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Alexander Pena - General Manager on Dec 31, 2023
Thank you for taking a moment to share your experience at Hampton Inn New Bern. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

6/10 Okay

james

Liked: Cleanliness, staff & service, room comfort
The room absolutely smelled of overpowering disinfectant or whatever cleaning product they use. Managed to make it livable with some ventilation. Breakfast was so so not bad not so good no hot chocolate or peanut butter for bagels.
Stayed 1 night in Sep 2023
Response from Alexander Pena - General Manager on Dec 31, 2023
We’re so sorry to hear that your experience did not meet our standards. We value our guests’ feedback and work hard to ensure that similar issues do not occur in the future. We hope you will give us the opportunity sometime soon to prove ourselves and ensure your stay is no less than perfect.

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, super friendly staff, even short-handed during a tropical storm! Great breakfast option with a very tasty southwest omelet on the buffet.
Stayed 1 night in Sep 2023
Response from Alexander Pena - General Manager on Dec 31, 2023
Thank you for taking a moment to share your experience at Hampton Inn New Bern. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Jack

Stayed 1 night in Sep 2023
Response from Alexander Pena - General Manager on Dec 31, 2023
Thank you for sharing a review of your recent experience. Our team here at Hampton Inn New Bern is committed to providing high-quality customer service, and we’re thrilled to hear that {{employee name}} made a good impression on you. We hope you’ll visit us again soon.

8/10 Good

Nicole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visiting With Son in New Bern
The stay was good! Breakfast was meh. Desk staff were all friendly and accommodating. Room was very clean as well.
Stayed 2 nights in Sep 2023
Response from Alexander Pena - General Manager on Dec 31, 2023
Thank you for taking a moment to share your experience at Hampton Inn New Bern. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

8/10 Good

jerome

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The shops around the area was the best feature
Stayed 2 nights in Aug 2023
Response from Alexander Pena - General Manager on Dec 31, 2023
Thank you for taking a moment to share your experience at Hampton Inn New Bern. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

4/10 Poor

David

Stayed 1 night in Aug 2023
Response from Alex, GM on Dec 11, 2023
David, We’re so sorry to hear that your experience did not meet our standards. We value our guests’ feedback and work hard to ensure that similar issues do not occur in the future. We hope you will give us the opportunity sometime soon to prove ourselves and ensure your stay is no less than perfect.

10/10 Excellent

Timothy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
no
Stayed 1 night in Aug 2023
Response from Alexander Pena - General Manager on Dec 31, 2023
Thank you for taking a moment to share your experience at Hampton Inn New Bern. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Pamela

Traveled with family
Liked: Staff & service, amenities
Have been to this location before. Recommended it for this trip with family. Was a little disappointed this time. We were on the 3rd floor and it had a very strong mildew smell on the floor and in the rooms. I booked 3 rooms for family members so I was a little upset because I recommended the hotel and it was not up to par. Besides the smell, service was great and the front desk folks were very courteous.
Stayed 2 nights in Aug 2023
Response from Alex, GM on Dec 11, 2023
Pamela, We’re so sorry to hear that your experience did not meet our standards. We value our guests’ feedback and work hard to ensure that similar issues do not occur in the future. We hope you will give us the opportunity sometime soon to prove ourselves and ensure your stay is no less than perfect.

6/10 Okay

David

Business traveler
Liked: Staff & service
This not the room I was given. 2 twin beds room smelled musky very dated. To tired to complain. Staff was very nice at check in. I stay out of town frequenting just felt not up to todays standards at this price point.
Stayed 1 night in Aug 2023
Response from Alexander Pena - General Manager on Dec 31, 2023
We’re so sorry to hear that your experience did not meet our standards. We value our guests’ feedback and work hard to ensure that similar issues do not occur in the future. We hope you will give us the opportunity sometime soon to prove ourselves and ensure your stay is no less than perfect.

6/10 Okay

Lisa

Traveled with family
Disliked: Staff & service, room comfort
Fine for the night.
Check in was long. Room size was good. Carpeted floor wet, outdated. Beds are not comfortable. A/C was great and we were very thankful for it. Good room location on 1st floor, near the ice machine and snacks. Pool was nice size and depth, but skimmer was apparently not working as it was full of flowers, leaves and other debris. Shower shampoo and conditioner was out. Nice size and brightness I'm the bathroom. Fine for 1 night, but not great.
Stayed 1 night in Jul 2023
Response from Alexander Pena - General Manager on Dec 31, 2023
We’re so sorry to hear that your experience did not meet our standards. We value our guests’ feedback and work hard to ensure that similar issues do not occur in the future. We hope you will give us the opportunity sometime soon to prove ourselves and ensure your stay is no less than perfect.

8/10 Good

Ted

Stayed 1 night in Jul 2023
Response from Alexander Pena - General Manager on Dec 31, 2023
Thank you for taking a moment to share your experience at Hampton Inn New Bern. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

6/10 Okay

Todd

Traveled with family
Liked: Staff & service
The room was facing the highway and was very noisy. You could only get your room cleaned every other day. People were slamming doors; the doors were not soft closed.
Stayed 2 nights in Jul 2023
Response from Alex, GM on Dec 11, 2023
Todd, We’re so sorry to hear that your experience did not meet our standards. We value our guests’ feedback and work hard to ensure that similar issues do not occur in the future. We hope you will give us the opportunity sometime soon to prove ourselves and ensure your stay is no less than perfect.

10/10 Excellent

Bruce

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff and location
Stayed 1 night in Jul 2023
Response from Alexander Pena - General Manager on Dec 31, 2023
Thank you for taking a moment to share your experience at Hampton Inn New Bern. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Loved my stay
Stayed 1 night in Jul 2023
Response from Alexander Pena - General Manager on Dec 31, 2023
Thank you for taking a moment to share your experience at Hampton Inn New Bern. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Don

Stayed 1 night in Jul 2023
Response from Alexander Pena - General Manager on Dec 31, 2023
Thank you for taking a moment to share your experience at Hampton Inn New Bern. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.