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Reviews of Candlewood Suites Jonesboro, an IHG Hotel

2.5 out of 5
Candlewood Suites Jonesboro, an IHG Hotel
2906 Kazi St, Jonesboro, AR

Reviews

7.6

Good

Rating 10 - Excellent. 74 out of 195 reviews" "
Rating 8 - Good. 64 out of 195 reviews" "
Rating 6 - Okay. 19 out of 195 reviews" "
Rating 4 - Poor. 18 out of 195 reviews" "
Rating 2 - Terrible. 20 out of 195 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Javier

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and easy stay. Lobby was mostly taken up by boxes of new furnishings since it was being remodeled, but I saw that as a plus because they're improving.
Stayed 1 night in Apr 2024

4/10 Poor

Chris

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Checked in around 7 pm. Got back to the hotel around 11 pm. As we was walking up to our room the hotel staff was walking out of our room. When I asked what they was doing they said that all the rooms had not been booked right and they was checking to see if someone was in this room. Not very professional. Good thing I wasn’t already asleep when they let theirselves into my room. When I said something to the lady at the desk when I checked out, she acted like she didn’t care and when I asked her how she would feel about it she said she would be upset also and she turned and walked away. Been satisfied with Candelwood in the past but not sure I’ll be back. Hope someone up the food chain at this hotel actually reads this.
Stayed 1 night in Apr 2024

8/10 Good

David

Traveled with family
Liked: Staff & service
Under renovation. Didn't know until there.
Stayed 1 night in Nov 2023
Response from Bella on Nov 15, 2023
Thank you for choosing Candlewood Suites and we do value our guest feed back I have talked to our front desk to take the proper measures to notify our guest before arrival we are under full renovation to improve our guest hotel experience once again I sincerely apologize

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
great staff
Stayed 2 nights in Oct 2023
Response from Bella on Nov 15, 2023
Thank you for staying with us at Candlewood Suites we are happy to hear you are pleased with our staff we look forward to seeing you again soon.

2/10 Terrible

Christina

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The desk attendant was rude, the room smelled of cigarettes, the shampoo and body wash were completely empty, the bathroom was not clean.
Stayed 1 night in Sep 2023
Response from Julia on Sep 24, 2023
Thank you for taking your time to write a review we value each guest feed I do apologize your room smelled like smoke due to we are a non smoking hotel we are are gonna review our cleaning procedures and take the steps to ensure that our rooms meet the highest standards this is definitely not the level of services we provide our guest I will defiantly have a talk with our housekeeping team

2/10 Terrible

Sheron

Business traveler, Traveled with pets, Traveled with family
Disliked: Amenities
We did not stay! Horrible property and surroundings.
Stayed 1 night in Aug 2023
Response from Julia on Sep 13, 2023
Thank you for sharing your feedback.We're sorry your experience didn't match your expectation we would love to make thing right please give us another chance

2/10 Terrible

Michael

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I will never stay at this hotel again. It took 30 minutes to check in, then later they came to the door (at 10pm) and wanted to run a charge on our credit card. Room was pre-paid with Expedia, but they still double charged the room to my card. After multiple unreturned calls to management, the complaint was taken to the chain management who at least refunded some of the room. Room stinked badly, and all the desk staff did was offer a bottle of spray to cover the smell. I will avoid this place at all cost.
Stayed 1 night in Jul 2023
Response from Juliegirl on Aug 3, 2023
Please accept my sincerest apologies this is certainly not the level of our service we provide to our guest we take feed back like this very seriously I've spoken to our to make sure this doesn't happen again.

2/10 Terrible

Matthew

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
There was blood on the pillows room was very dirty. Black colored smuges on ceiling and matress. Building going through remodel and it was apparent in the room and hallways. When checking out the staff was extremely rude and disrespectful
Stayed 1 night in Jul 2023
Response from Juliegirl on Jul 27, 2023
I would like to say thank you for your feed back our staff wish you had a better experience it was a uncommon instance and our staff will do better in the near future we would love to make thing right so next time your in Jonesboro give us another chance.

10/10 Excellent

Larry

Stayed 1 night in Jul 2023
Response from Juliegirl on Jul 27, 2023
Our staff would like to say thank you for sharing you experience with us We hope to see you again soon.

2/10 Terrible

James

Disliked: Cleanliness, property conditions & facilities
For the amount of money I paid it was not a good. I will never stay there again
Stayed 1 night in Jul 2023
Response from Juliegirl on Jul 27, 2023
We're so sorry that your experience did not match your expectations due to we are under renovation next time you are in Jonesboro please give us another chance

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff clean rooms comfortable beds! The only thing this hotel couldn’t provide was a fan!
Stayed 1 night in Jun 2023
Response from Bella on Jun 30, 2023
I am pleased to hear you enjoyed your your stay we appreciate your feedback I will share this information with the rest of our staff we will see about getting a fan for our guest

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The only thing that would have made this hotel better is a pool! Everything else was very nice! The owner was very respectful and a proudly served his city! I would definitely stay here again if I ever returned to Jonesboro!
Stayed 1 night in Jun 2023
Response from Juliegirl on Jul 27, 2023
Thank you for taking time to post a review we are happy to to hear you enjoyed your stay with us.. We look forward to welcoming you back to our hotel in the future.

2/10 Terrible

patty

Stayed 1 night in Jun 2023
Response from Juliegirl on Jul 27, 2023
We apologize that our service did not satisfy your expectations

4/10 Poor

Lisa

Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room that I had smelled musty. A distinct difference from the clean smell in the hallway. I had bicycles on a rack attached to my car and had to bring them into the room because I did not feel they would still be there in the morning. The pet fee is per dog which is absolutely ridiculous. I will NOT stay at this hotel again if this! I booked through Expedia and although Expedia charged me, the front desk would not let me check in without running my card again. This was resolved in the morning but very frustrating when trying to check in. Not a good experience at all and will NOT stay at this hotel chain again!
Stayed 1 night in Jun 2023
Response from Juliegirl on Jun 29, 2023
Thank you for choosing Candlewood Suites sorry aboutyour experience unfortunately Hotels do have pet fees I hope you accept our apologies about your experience at our hotel I will share this feed back with the rest of our staff next time your in Jonesboro Ark. please visit us again

4/10 Poor

Terry

Stayed 1 night in May 2023
Response from Julia on May 22, 2023
Thank you for choosing Candlewood Suits I'm sorry to about your experience we do value your feedback the next time you are in Jonesboro please don't hesitate to give us a call. We hope you will visit us again..

6/10 Okay

Jana

Stayed 2 nights in May 2023

6/10 Okay

Justin

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities
Girl at front desk was friendly like always but the room didn't have a hair dryer and one of the towels was stained up and looked dirty
Stayed 1 night in Apr 2023
Response from Julia on Apr 24, 2023
Thank you for choosing Candlewood Suits and bringing the issue to our attention I do hope you accept our apology I will share this feed back to our staff so this will not happen again

2/10 Terrible

Jacquelyn

Stayed 1 night in Apr 2023
Response from Julia on Apr 13, 2023
the guest was not over charged I even talked to the guest on the phone on the phone and told she was not over charged//

2/10 Terrible

Joey

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Room had musty or smoky smell, as well as the hallways, the entrance reeked of cigarette smoke, I booked a queen suite and they gave me a regular room with two double beds, not what i booked, and had no other rooms available. Only one luggage dolly for the entire hotel. Needless to say we left and booked at another hotel, will not be booking with candelwood again.
Stayed 2 nights in Feb 2023
Response from Julia on Mar 7, 2023
Please accept my sincerest apologies this is certainly not the level of our services we like to provide our guest. We had taken your feedback on board and we will strive for improvements accordingly.Kind regards ,the team at Candlewood Suites

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As soon as we got to our room, we realized we need a big comfy chair for my elderly mother. I called the desk and the easiest way was to change rooms. The had us all set up in the me room in less than 15 minutes. I appreciate them so much. My mother is very comfortable right now.
Stayed 1 night in Jan 2023
Response from Julia on Mar 7, 2023
Thank you for choosing our hotel we are glade to here your mother's stay was very comfortable we strive to make our guest happy, we look forward welcoming you back to our hotel. Kind regardsCandlewood Suites

2/10 Terrible

Jennifer

Traveled with group, Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We were not able to stay at this hotel. The first room was dirty and clearly had not been cleaned. The second room had stains on the sheets. The front desk staff was helpful and understanding. They refunded our money with no issue.
Stayed 1 night in Aug 2022

10/10 Excellent

Signe

Liked: Cleanliness, staff & service, room comfort
USABLE BUT BROKEN!!!!!!!
The folks there was sweet but the room we were in was clean but a few items were broken. The hanging area in closet was broke and the shower caddy that holds the shampoo and other stuff was broken!!!! Even though things was broken they were still usable!!!!!!!
Stayed 1 night in Aug 2022

10/10 Excellent

Justin

Stayed 1 night in Jul 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Host
Our overnight stay turned out well after changing suites due to stale, smokey smell, carpet with crumbs and table surfaces not cleaned off. Host Pam was very accommodating by letting me check out other suites and pick the one best suited for my family. Appreciated her understanding and help.
Stayed 1 night in Jun 2022

4/10 Poor

ROBERT, FAYETTEVILLE

Traveled with family
Liked: Cleanliness, property conditions & facilities
showed up at 1:30 due to Memphis meeting cut short. Understood check in time was 3:00pm. Told room not ready yet. Parking lot almost empty, didn't seem very busy. Said maybe I could get in around 2. Went for late lunch and returned at 2:00 and told not quite ready. At two thirty in a lobby w/o other customers' room still not ready. Told clerk that at 3:00 I either wanted a room or a statement of non availability. Five minutes later I had a room. Future Jonesboro trips will probably consider other arrangements. Otherwise room and price was good.
Stayed 1 night in May 2022

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, I know some hotels, motels remodel. With the amount of people stilling in these places ware and tear happens on a daily basics. We were very happy at our stay. It was quite and affordable.
Stayed 1 night in May 2022

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite, convenient location, and nice parking.
Stayed 1 night in May 2022

2/10 Terrible

Jeremiah

Traveled with family
Disliked: Staff & service, property conditions & facilities
Candlewood Suite-Jonesboro, Arkansas
Paid 250 plus for one night. Came in for college graduation. Room was very dilapidated.Thermostat for HVAC didn’t work upon arrival. There were no towels of any kind present in room when arrived. WiFi was intermittent if any at all. Drywall falling off in bathroom. Definitely would not stay at any Candlewood suites again. For the amount we paid we thought would be nicer.
Stayed 1 night in May 2022

4/10 Poor

Stacey

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was dirty, the common areas and rooms. My first room smelled like smoke. Rob at the front desk was very kind. I do not recommend this property.
Stayed 2 nights in Apr 2022

8/10 Good

ROY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay....
Clean, up to date rooms. Only draw back is small lobby. Close to everything in Jonesboro.
Stayed 1 night in Mar 2022

2/10 Terrible

Jada

Traveled with family and small children, Traveled with family
Staff was very sweet and nice to me
Stayed 2 nights in Mar 2022

8/10 Good

Scotty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022
Response from Jamie Holladay on Feb 14, 2022
Thank you for staying with us at Candlewood Suites Jonesboro, AR! We are so happy you enjoyed your stay and we look forward to seeing you again soon!

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and pretty quiet. I would stay here again.
Stayed 1 night in Feb 2022
Response from Jamie Holladay on Feb 7, 2022
Thank you so much for staying with us at Candlewood Suites! We are so happy you enjoyed your stay! Looking forward to seeing you again soon!

10/10 Excellent

chanler

Stayed 1 night in Dec 2021

2/10 Terrible

frank

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
good location. it is run down though..........nasty appearance
Stayed 3 nights in Dec 2021
Response from Jamie Holladay on Dec 14, 2021
Thank you for staying with us at Candlewood Suites Jonesboro, AR! I am sorry we did not meet your expectations but I can assure you we use your feedback to continually make changes to our brand. I hope that you will give us another opportunity to meet and exceed and your expectations!! Thank you again!!

8/10 Good

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a nice stay.
Stayed 1 night in Nov 2021
Response from Jamie Holladay on Dec 2, 2021
Thank you for staying with us at Candlewood Suites Jonesboro, AR! We are so happy you enjoyed your stay!

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2021
Response from Jamie Holladay on Dec 2, 2021
Thank you for staying with us at Candlewood Suites Jonesboro, AR! We are so happy you enjoyed your stay! Hope to see you again soon!

10/10 Excellent

Annie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
It was all good....
Stayed 3 nights in Oct 2021
Response from Jamie Holladay on Nov 9, 2021
Thank you for staying with us at Candlewood Suites Jonesboro AR! We are so happy you enjoyed your stay and we look forward to seeing you again soon!

8/10 Good

Jonetta

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Jamie Holladay on Nov 9, 2021
Thank you for staying with us at Candlewood Suites Jonesboro AR! We are so happy you enjoyed your stay and we look forward to seeing you again soon!

6/10 Okay

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, amenities
Dirty carpet, no shampoo or bath products, not even amount of utensils, ants and spiders in bathroom and on bedding.
Stayed 1 night in Jul 2021
Response from Jamie Holladay on Feb 7, 2022
Thank you for staying with us at Candlewood Suites Jonesboro, AR! I am so sorry we did not meet your expectations. I hope you will give us another opportunity to meet and exceed those expectations.

8/10 Good

Verified traveler

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
My go to place to stay.
Whenever I visit Jonesboro I prefer this hotel to any other because it was always nice and home feeling. This time it was just okay. Once I got there I had to wait about 20-30 minutes to check in because the clerk was no where to be found. Soon as she came she apologized but mam your not suppose to leave your desk unless it’s an emergency. The prices have gone up a lot. I’m used to paying at least $80 but now they are well over $100. I should have taken pictures of what the room look like that they don’t show on their site. The paint chipping in room, and bathroom. The dirty dingy towels that are still hung up like they are usable. They clerk said they were clean they just couldn’t get it back white. Well that just means someone is not washing right or not ordering enough to replace. There was an office chair in the room that needs to be disposed of because there was no more leather even in the chair. The bed was quite comfortable, and they usually are. I’m not persuading anyone from coming to this hotel. Like I said I prefer it over any. I just think they should do some upgrading.
Stayed 2 nights in Jun 2021
Response from Jamie Holladay on Jun 28, 2021
Thank you so much for staying with us at Candlewood Suites, Jonesboro AR! We appreciate your feedback and want you to know that we are in the process of upgrading all our rooms and we look forward to seeing you again soon! Thank you again for your loyalty!!

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice friendly staff
Stayed 1 night in May 2021
Response from Jamie Holladay on May 20, 2021
Thank you for staying with us at Candlewood Suites! We are so happy you enjoyed your stay and look forward to seeing you again soon!

8/10 Good

Patsy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021
Response from Jamie Holladay on Mar 30, 2021
Thank you so much for staying with us at Candlewood Suites Jonesboro, AR! We are happy to hear that you enjoyed your stay with us and we look forward to seeing you again soon!

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service, amenities
Good lighting, access doors easy to get to and conveniently located.
Stayed 1 night in Feb 2021
Response from Jamie Holladay on Mar 30, 2021
Thank you so much for staying with us at Candlewood Suites Jonesboro, AR! We are happy to hear you enjoyed our location and our rooms! We look forward to seeing you again soon!

10/10 Excellent

Lisa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020
Response from Jamie Holladay on Oct 7, 2020
Thank you so much for staying with us at Candlewood Suites!! We are so happy to hear you enjoyed your stay and we look forward to seeing you again soon!!

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
Response from Jamie Holladay on Aug 18, 2020
Thank you for staying with us at Candlewood Suites Jonesboro, AR!! We are happy to hear that you enjoyed your stay with us and we hope to see you again soon!!

6/10 Okay

Mimi, Jacksonville

Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Maybe due to the Covid-19 restrictions, but the staff was seldom visible. The room smelled musty. The A/C blew cold air but the circulation did not go to all parts of the room. Not worth the money for one night.
Stayed 1 night in Jun 2020
Response from Jamie Holladay on Jun 15, 2020
Thank you for staying with us at Candlewood Suites! I am sorry we did not meet your expectations and I hope that you will give us the opportunity to serve you again.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from Jamie Holladay on Jun 15, 2020
Thank you for staying with us at Candlewood Suites! We are happy to hear that you enjoyed your stay with us and we look forward to seeing you again!!

8/10 Good

alisa

Stayed 1 night in Jun 2020
Response from Jamie Holladay on Jul 31, 2020
Thank you for staying with us at Candlewood Suites Jonesboro! We are happy to hear you enjoyed your stay and hope to see you again soon!!

8/10 Good

Andrew, 72401

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Gym was great n good polnzz as nd clean roooms Ben
Stayed 1 night in Jun 2020
Response from Jamie Holladay on Jun 10, 2020
Thank you for staying with us at Candlewood Suites! We are so happy to hear you enjoyed your stay with us! We look forward to seeing you again soon!!