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Reviews of Hilton Garden Inn Jonesboro

3 out of 5
Hilton Garden Inn Jonesboro
2840 South Caraway Rd., Jonesboro, AR

Reviews

8.8

Excellent

Rating 10 - Excellent. 503 out of 818 reviews" "
Rating 8 - Good. 199 out of 818 reviews" "
Rating 6 - Okay. 68 out of 818 reviews" "
Rating 4 - Poor. 29 out of 818 reviews" "
Rating 2 - Terrible. 19 out of 818 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff was courteous, helpful and accommodating.
Stayed 3 nights in Apr 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Great Staff!
Stayed 2 nights in Apr 2024

10/10 Excellent

Victoria

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Sharon and Sam were very heat check in we appreciated the friendly hospitality
Stayed 1 night in Apr 2024

8/10 Good

Renae, Janesville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, easy parking, great staff.
Stayed 1 night in Mar 2024

10/10 Excellent

Tessier

Stayed 1 night in Mar 2024

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
I would have like a hot tub after my long trip.
Stayed 1 night in Mar 2024

10/10 Excellent

Jamie

Liked: Amenities
Always a pleasure
Stayed 1 night in Feb 2024

4/10 Poor

elisha

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Disappointed
Stayed 1 night in Feb 2024

6/10 Okay

Donna

Stayed 1 night in Jan 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfy
Room comfortable and clean. Conveniently located to highway and restaurants. Particularly enjoyed Colton’s.
Stayed 1 night in Jan 2024

6/10 Okay

Christopher

Traveled with family
Liked: Staff & service
Stayed 1 night in Dec 2023

6/10 Okay

Richard

Traveled with partner
Stayed 5 nights in Dec 2023

10/10 Excellent

Jessica

Traveled with partner
Liked: Amenities
Check-in was amazing, front desk staff was friendly and super helpful!
Stayed 1 night in Dec 2023

6/10 Okay

Richard

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Nice room, poor service! 5 nights and room was never cleaned! Had to go down and request towels & other supplies. We were told they couldn’t get anyone to work. Poorly managed!
Stayed 1 night in Dec 2023

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yep!
The hotel was nice. I'd stay there again :)
Stayed 1 night in Dec 2023

10/10 Excellent

Rashad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Terri

Traveled with family
Liked: Staff & service, amenities
Overall facility was clean, but carpet in the room was stained and very much needed to be cleaned.
Stayed 1 night in Dec 2023

8/10 Good

Maria D.

Stayed 1 night in Dec 2023

8/10 Good

edwin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ecommended with caveat.
Ver nice place, I'm glad we stayed here. Very large room, very clean and in a great location just off I-555. Can't say we enjoyed eating at the restaurant. Limited menu as you might expect, but some odd choices to pick from. We ended up splitting a hamburger which was decent. Small and yet awful wine list, and they were out of our first two choices. Stay here but eat elsewhere.
Stayed 1 night in Dec 2023

2/10 Terrible

Gary

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We reserved a suite a couple weeks in advance. Upon arrival were assigned a room and provided a key card. Unfortunately, when we unlocked the door and entered the room, we discovered it was already occupied. VERY AWKWARD! After apologies, we returned to front dest with two toddlers and luggage where the clerk never apologized for the mistake and assigned us another room that was not what we reserved nor had the stool been cleaned . Clerk advised they couldn't discount room because we reserved it through a third party (Travelocity). Do NOT stay at this place
Stayed 1 night in Dec 2023

4/10 Poor

Cassie

Business traveler
The restaurant and bar was closed Thursday through Monday. Seriously??? My dinner Sunday night consisted of lobby peanut butter crackers snd cheetos. The frig had a few burritos. I’m not sure how you have maintained your Hilton Franchise.
Stayed 2 nights in Nov 2023

8/10 Good

talia

Business traveler
Liked: Staff & service, property conditions & facilities
nice hotel , friendly staff and clean
Stayed 1 night in Nov 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing !
Stayed 1 night in Nov 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

nina

Traveled with family
Liked: Cleanliness, staff & service, amenities
The Hilton Garden Inn has always had nice clean rooms , but on my last few stays I have noticed that the rooms need to have some updating and touch up paint. just to keep it in the tip top condition that it has been in the past.Since this is my expertice I just wanted to point out these things. The staff has always been the best!
Stayed 2 nights in Oct 2023

2/10 Terrible

Karen

Traveled with family
Liked: Property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service
Room was nice. Bed was a bit hard. Shower had low water pressure.
Stayed 1 night in Oct 2023

8/10 Good

Anita

Traveled with family
Liked: Cleanliness, staff & service
Nice hotel needs update
It was a good stay. The furniture could use an update it’s all very worn. The staff was friendly and helpful. It was a safe convenient place to stay while in town.
Stayed 2 nights in Oct 2023

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
We always stay here! Very comfortable, very safe area. It is a lovely Hotel!
Stayed 2 nights in Sep 2023

6/10 Okay

Tom

Disliked: Amenities, property conditions & facilities
The coffee maker was broken, i left a note but no one came to clean the room after my first night so unless i told the desk no one knew. There was a pair of dirty underwear left in the room from a previous guest and the side door closest to my vehicle did not work with my card so when i was loading\unloading i had to walk all the way around the facility. Also i looked for any info on "free" breakfast on the site and it did not list any so that i could at least get a coffee since my room coffee maker was broken however it did appear there was some breakfast options available but no sign was there to inform people. Even if my coffee maker worked I'm not sure i would've used it because it was disgusting and had leftover coffe filling the overflow recepticle. It was a nice hotel that was being managed poorly, as in people were not checking if side doors worked with keys or that the rooms was clean.
Stayed 2 nights in Sep 2023

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When you walk in the front door the lobby area is clean and off to the left is the breakfast area and it is already ready for the morning breakfast
Stayed 1 night in Sep 2023

10/10 Excellent

Russell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
had to pay for breakfast as a hilton honors member I have never had to pay for breakfast before ..
Stayed 1 night in Sep 2023

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
TV clock not working right
Stayed 1 night in Aug 2023

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The in-town location was easy to find. The staff were all friendly and helpful, the room clean and comfortable. I will definitely stay again the next time I'm in Jonesboro.
Stayed 1 night in Aug 2023

10/10 Excellent

Summer

Stayed 1 night in Aug 2023

10/10 Excellent

Vernon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was excellent!
Stayed 1 night in Jul 2023

10/10 Excellent

Zetta

Stayed 2 nights in Jul 2023

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was good. The comfort of the bed was excellent. The site needs a bit of updating for the price charged.
Stayed 1 night in Jul 2023

6/10 Okay

Chris

Traveled with family
Stayed 1 night in Jul 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, An Enjoyable Stay
We had an enjoyable stay. The only thing that was confusing was lack of information on wi-fi. A cursory look at the info on the emails from Hilton and info found in the hotel room appears to require guests to join some sort of club before they can have free wi-fi. Something almost no other hotel I've stayed at requires. But the location, cleanliness, and friendliness of staff were top-notch. It was an enjoyable stay.
Stayed 1 night in Jul 2023

6/10 Okay

Nathan

Traveled with partner, Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Our check in was pleasant, the room was clean and quiet. I paid extra for breakfast when I booked my room. We went downstairs for breakfast at 9:30 am. A lady that was a kitchen employee walked up to me and asked if I had paid for breakfast and I said yes and gave her my room number. The lady behind the counter inside the kitchen was already shutting the buffet line down. The food had very little amounts and they let the coffee run out, so we had to wait for more coffee to be made. Both kitchen staff ladies said that they stop serving at 10:00 but it wasn't near that time yet. They were trying to get it closed down early and not refill the food. Then the attendant walking around brought me a payment ticket, and I asked her what that was for? I had already paid for my breakfast. The Lady at the front desk said it was so I could leave a tip. I told her that I didn't feel it was appropriate to leave a tip when no one served us at all, there was a lady walking around gathering dirty dishes, and the other one was trying to shut the food down early. The only thing that the attendant gave us was a hard time and I am not leaving a tip for that. I felt that I was badgered when I walked up there for breakfast, made to feel unwelcomed by the lady in the kitchen and that is not Hospitality at all. Then they asked for a tip, I find that ridiculous. Plus they had all the forks and spoons on the tables already, and uncovered/unprotected making it unsanitary. The Breakfast crew was awful.
Stayed 1 night in Jun 2023

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

jlene, Escondido

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Oh my gosh! The friendliest staff I have ever encountered and I travel all the time. Everyone bent over backward to be nice and help with anything we needed. We will be back!
Stayed 2 nights in Jun 2023

2/10 Terrible

Tabitha

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Whoever checked us in messed up and put us in the wront room. While there, other people walked into our room several different times while getting a key to our room. Then at shift change, the next staff was able to fix the problem in the computer.
Stayed 1 night in May 2023

6/10 Okay

Sharine

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The sheets on my sons bed had very visible bloody stans and not to mention the glass we found in the bed very disturbing, disgusting, unsafe and unsanitary.
Stayed 2 nights in May 2023

4/10 Poor

Mikey

Liked: Cleanliness
Disliked: Staff & service
It was ok. Got charged double for the room. But they did fix it a couple of days after! If we didn’t have the extra money we would have been in a bad spot! But building was pretty clean!

8/10 Good

Lucian

Stayed 1 night in May 2023