“Horrible experience. I booked a room through Expedia and have proof that I messaged the hotel in advance to let them know we would be arriving late. We arrived at the hotel around 2 a.m. after traveling for five hours with a child. The front desk employee told us he could not find our reservation and was not helpful at all. He simply told me that I needed to contact Expedia.
We ended up having to pay for another room at the hotel that night.
It has now been 10 days, and I am still trying to get……
