Ratings based on 3,067 Verified Reviews

4.3 out of 5
89% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from milwaukee

beautiful hotel

Posted Nov 21, 2017
Cons: rail in bathtub. higher toilet
beautiful hotel, location, but bathroom was difficult for a 70 year old. I slipped in tub.
Comment from Hotel Management
Nov 21, 2017 by hotelmanager, Hotel Management
Aloha Deb, and thank you for your review. We're delighted you thought our hotel was beautiful and that you enjoyed our location. We're so sorry to learn that you slipped in bath tub. We've shared your comments with our management team and we'll take it to heart. Thank you for bringing them to our attention. In the future, if there is anything we can do to make your stay more pleasant please let us know. We relish the opportunity to improve your overall stay while you are with us. Mahalo.
4 out of 5
Recommended
for Everyone
by A verified traveler

Pricey but so is the rest of Hawaii

Posted Nov 20, 2017
Grounds, pools, restaurants were nice. Great location but the hotel rooms were very dated. Looked like it was straight out of the 90s and hasn’t been updated since.
Comment from Hotel Management
Nov 20, 2017 by hotelmanager, Hotel Management
Aloha and thank you for reviewing your recent stay. We're delighted you had a good stay and that you found the grounds, our pools and the restaurants nice. We hope you'll come and stay with us again. Mahalo.
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Great Pool..but

Posted Nov 18, 2017
The hotel is in need of a refresh. Best pool on Maui if that is what you need.. stay here but get out early to get a seat. Pool service was scarce at best. Parking was a disaster ... self parking was two blocks away if you could find a spot...so tight it was a pain every time. Food was ok but expensive. Furniture was not comfortable except for the beds.
Comment from Hotel Management
Nov 20, 2017 by hotelmanager, Hotel Management
Aloha and thank you for your review, Bill. We're pleased you thought our is the best on Maui. Your feedback is very important to us as we strive to improve with each and every stay. We're sorry to hear we did not exceed all of your expectations during your stay and your comments have been shared with the management staff. Mahalo.
5 out of 5
Recommended
for Everyone
by A verified traveler from sfo

Best gardens on the West side!

Posted Nov 17, 2017
Great layout. We easily walked up and down the beach to Black Rock. Lots of turtles.
Comment from Hotel Management
Nov 20, 2017 by hotelmanager, Hotel Management
Aloha and thank you for your 5-star review, Eric! We're thrilled you had such a great stay and that you liked our lay-out. It's wonderful to hear you made time to explore the beach promenade and that you saw lot of sea turtles. Come back and visit us again soon. Mahalo
5 out of 5
Recommended
for Everyone
by A verified traveler

hotel was nice, staff great a little run down

Posted Nov 16, 2017
Cons: maintenance
had a wonderful time room was run down hotel a little run down staff was wonderful made our stay great over all clean and beautiful
Comment from Hotel Management
Nov 16, 2017 by hotelmanager, Hotel Management
Aloha and thank you for your 5-star review! We're delighted you had a wonderful time and that our staff made your stay great. It's great to hear that you found our resort beautiful and clean. Come back and visit us again. Mahalo.
4 out of 5
by A verified traveler from Colorado

Beautiful grounds, but hotel has some issues

Posted Nov 15, 2017
Our family enjoyed our stay, but for the price we paid there shouldn’t have been so many problems. The hotel’s key cards were undependable and we had trouble getting into our room as well as into the parking area on several occasions, requiring us to call security staff. Our room was a non-smoking room and yet the housekeeping staff left a cigarette butt on the balcony. Our room overlooked the luau, which meant we saw a free show 6 of the 7 nights we were there, but the noise was intrusive from 6:30-8:30 each night.
Comment from Hotel Management
Nov 17, 2017 by hotelmanager, Hotel Management
Aloha and thank you for your review, Carol. We're thrilled you and your family enjoyed your stay overall. However, we're sorry to hear we did not meet all of your expectations during your stay. Your comments regarding the key card and the cleanliness of your guest room have been shared with our management team. We are sorry to learn that the sounds of the Lu’ua negatively impacted your stay. In the future, if there is any way we can make your stay more comfortable while you are with us, please let us know, and we will do our best to accommodate you. We hope you'll consider visiting us again and allow us another opportunity to really "wow" you. Mahalo.
4 out of 5
Recommended
for Everyone
by A verified traveler from Alberta, Canada

Close to beach

Posted Nov 13, 2017
Pros: Overall clean, convenient to have laundromat.
Cons: More room around pool...not enough chairs for guests. Better parking. Have guest floors with no little children.
Location: Shopping and restaurants walking distance. Swimming and snorkelling in the sea. Golfing
Pleasant stay. Good restaurants in the hotel and in surrounding hotels. Enjoyed the waterfront walk...about two miles long.
Comment from Hotel Management
Nov 13, 2017 by hotelmanager, Hotel Management
Aloha and thank you for your review, Mike. We're thrilled you enjoyed your stay and that you liked our restaurants. It's wonderful to hear that you made time to explore the beach promenade and that you had fun snorkeling. We hope you'll stay with us again.
4 out of 5
Recommended
for Families
by A verified traveler

Great Resort Style Hotel

Posted Nov 12, 2017
Pros: Relaxed feeling
Cons: Could probably do with less staff spruiking the Hyatt Club appartments next door, it got a bit annoying after a while.
Location: Easy bus ride to Lahaina, Easy to local airport for back to Oahu, Easy walk to Whalers Village and all the ammenities
The Hotel has everything you would expect from a Resort Style Hotel. It is great for families and couples alike
Comment from Hotel Management
Nov 15, 2017 by hotelmanager, Hotel Management
Aloha and thank you for your feedback. We're so glad to hear that your stay with us left you with a relaxed feeling and that we provided everything you expected. We're delighted our location was convenient for your planned activities and that you enjoyed the beach promenade to Whaler's Village. We've shared your comment regarding the Timeshare staff with our management team. We hope you'll come and stay with us again. Mahalo.
3 out of 5
by A verified traveler from vancouver

Good location

Posted Nov 11, 2017
Pros: Location
Cons: Rooms updated. Some things really need replacing.
Location: Close to beach walks, excellent restaurants. Lahaina 5min away by car. Great place to walk around. Good snorkel spots about 20-30min away by car
Staff were excellent. As mentioned by many others, rooms need some work. Pool small and crowded. Never used it during our stay as a result. Great location for beach walks and close to some good snorkel locations if you have a car.
Comment from Hotel Management
Nov 13, 2017 by hotelmanager, Hotel Management
Aloha and thank you for reviewing your recent stay with us, Deb. We're glad you enjoyed your stay overall and that you made time to explore the area. We're sorry to hear we did not exceed all of your expectations during your stay and your comments have been shared with the management staff. Thank you for taking the time o bring them to our attention. Mahalo.
5 out of 5
Recommended
for Everyone
by A verified traveler

BEAUTIFUL scenery

Posted Nov 10, 2017
Excellent Staff - BEAUTIFUL scenery - clean - walking distance to food and shops along beach walk - $7 dollars and uber ride to Front street where restaurants ( kimos - fisherman - and more ) shops - art gallery's - boat rides
Comment from Hotel Management
Nov 10, 2017 by hotelmanager, Hotel Management
Aloha Rick, and thank you for your 5-star review! We're thrilled you enjoyed your stay and that you found our staff to be excellent. It's great to hear you liked the beach and that you took the time to explore the surrounding areas. We hope you'll come back and visit us again soon.