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Quiet and clean. Jerry or Gerry was wonderful and very helpful
Julie
Stayed 1 night in Apr 2024
Response from Susan Drechney AGM on Apr 16, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
6/10 Okay
Nick
Traveled with family
Mar 3, 2024
Liked: Cleanliness, staff & service
While the room was clean it is very outdated!
Nick
Stayed 1 night in Mar 2024
Response from Susan Drechney AGM on Mar 4, 2024
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.
I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon. Happy New Year
6/10 Okay
Barbara
Dec 19, 2023
Liked: Staff & service
Disliked: Cleanliness, amenities
I do not like the fact the rooms are only cleaned every 3 days. I was also unhappy because the day the only thing done on the day the room was to be cleaned was putting in clean towels and removing the dirty ones. Garbage was not emptied, and the bed was not made. The stopper for the bathtub was broken and laying to the side of the drain. A person could not have taken a tub bath if they wanted too. Very disappointed and will not return.
Barbara
Stayed 4 nights in Dec 2023
Response from Susan AGM on Dec 19, 2023
I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Your feedback has been shared with our housekeeping leaders to ensure this is an isolated incident.
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.
The bed sheets had what looked like feces on them. It was disgusting. We were moved to another room.
Clayton
Stayed 1 night in Nov 2023
Response from AGM on Nov 10, 2023
I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Your feedback has been shared with our housekeeping leaders to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.
10/10 Excellent
Bryce
Oct 1, 2023
Bryce
Stayed 3 nights in Sep 2023
Response from Susan AGM on Oct 25, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
Would stay again when we go that way again soon! All Staff was very kind. Very clean.
diane
Stayed 1 night in Jul 2023
Response from AGM Susan Drechney on Jul 27, 2023
Dear dianeOn behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
Room was clean including carpet, and check-in staff was very friendly.
Verified traveler
Stayed 1 night in Jun 2023
Response from AGM on Jun 29, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback.
Clean, convenient to the needed business contact we were looking for. Friendly staff and quick assistance in getting us into our room
William
Stayed 1 night in Mar 2023
Response from AGM Susan Drechney on Apr 3, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.
8/10 Good
marvin
Traveled with partner
Nov 25, 2022
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room floor had a inleven drop in middle of room
marvin
Response from Susan on Nov 28, 2022
Hello Marvin,Thank you for taking the time and informing us about issues with your stay. Sorry for any inconvenience it caused. I appreciate you bringing it to our attention. I will share your message with our leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Susan DrechneyAssistant General ManagerFairfield Inn
Walked in the door and thru the hallway smelled like cigarettes. The yogurt expired that day, and no towels for the pool. Was told there was shortage on Towels
Jared
Stayed 1 night in Nov 2022
Response from Susan-AGM on Nov 14, 2022
Jared,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the front desk leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.
We reserved a king bed and we were given a double queen. Checked and they said our reservation had been changed. We didn’t change it.
Bonita
Stayed 1 night in Oct 2022
Response from Mandie-AGM on Oct 11, 2022
Dear Bonita,Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately within the organization.
Dear lawrence, We are delighted to have been your chosen hotel during your recent stay in Bourbonnais. It was truly a pleasure to serve you.We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for staying at the Fairfield Inn Kankakee Bourbonnais and we hope you choose to create more memories with us whenever your travels bring you back to Bourbonnais.
2/10 Terrible
Martha
Traveled with family and small children, Traveled with family
Got to the hotel and the room had small red ants all over. We killed so many and finally called the front desk asking for a different room. About 15 minutes later the front desk clerk brought us raid and a cloth to spray and clean our room. Woke up the jext morning with ants IN OUR BED and have hites all over us!
Martha
Stayed 1 night in Sep 2022
Response from Elizabeth C - GM on Sep 6, 2022
Hi Martha, I am so sorry for the inconvenience you experienced during your stay. This situation requires further looking into and I will reach out to you directly via email. Thank you
2/10 Terrible
Amber
Jul 9, 2022
Amber
Stayed 1 night in Jul 2022
Response from Elizabeth C - GM on Jul 14, 2022
Thank you for taking the time to review the hotel. I apologize that your stay was not as expected. I will be emailing you personally as I am curious to know what areas of the hotel we can improve and how we can make things right for you. Thank you.
Clean, friendly staff, quiet. Breakfast would give a 6 out in 10
Restaurants close
John
Stayed 1 night in Jul 2022
Response from Mandie-AGM on Jul 8, 2022
Dear John,
We are delighted to have been your chosen hotel during your recent stay in Bourbonnais. It was truly a pleasure to serve you.
We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.
Dear Nancy,
Thank you for taking the time to share your recent experience.
Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. While I’m glad to hear you enjoyed your stay, I am curious to know if there were any elements of your visit we could have enhanced.
The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our valued guest, such as yourself. At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Bourbonnais.
We are delighted to have been your chosen hotel during your recent stay in Bourbonnais. It was truly a pleasure to serve you.
We appreciate your business and value your honest feedback.
Dear Emily,
We are delighted to have been your chosen hotel during your recent stay in Bourbonnais. It was truly a pleasure to serve you.
We appreciate your business and value your honest feedback.
Thank you for staying at the Fairfield Inn Kankakee Bourbonnais and we hope you choose to create more memories with us whenever your travels bring you back to Bourbonnais.
Dear Elida
We are delighted to have been your chosen hotel during your recent stay in Bourbonnais. It was truly a pleasure to serve you.
We appreciate your business and value your honest feedback and hope to see you back whenever your travels bring you to the area!
Only one complaint: No News on televisions!
Maybe understandable for breakfast room to show only national weather, but no news stations available in private room.. ?!
Katheryn
Stayed 1 night in Apr 2022
Response from Mandie-AGM on Apr 6, 2022
Dear Katheryn,
Thank you for taking the time to share this issue with us.. We appreciate you bringing it to our attention. We will look into this matter further. Thank you for choosing us!
Thank you for your review! We are delighted to have been your chosen hotel during your recent stay in Bourbonnais. It was truly a pleasure to serve you. We hope to see you again soon!
From check in to check out, my stay was perfect. I wish I had time to use the pool, maybe next time. Staff super friendly, hotel was spotless. Oh and it was quiet!
Connie
Stayed 1 night in Feb 2022
Response from Elizabeth C - GM on Feb 28, 2022
Dear Connie,
We are delighted to have been your chosen hotel during your recent stay in Bourbonnais. It was truly a pleasure to serve you.
We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.
Thank you for staying at the Fairfield Inn Kankakee Bourbonnais and we hope you choose to create more memories with us whenever your travels bring you back to Bourbonnais.
The breakfast could have been better. But the hotel was nice and clean. The bed was very comfortable.
Stacy
Stayed 2 nights in Jan 2022
Response from Elizabeth C - GM on Jan 24, 2022
Dear Stacy,
We are delighted to have been your chosen hotel during your recent stay in Bourbonnais. It was truly a pleasure to serve you.
We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.
Thank you for staying at the Fairfield Inn Kankakee Bourbonnais and we hope you choose to create more memories with us whenever your travels bring you back to Bourbonnais!
Hi Cheryl,
Thank you for your review. We are curious if there is anything that we could have done to enhance your stay. Please feel free to reach out via the message board.
I look forward to speaking with you!
6/10 Okay
Spencer
Nov 22, 2021
Liked: Cleanliness, staff & service
Disliked: Room comfort
Not the best not the worst
Some things are really nice at this hotel and other things very questionable. I should have taken a pic of the office chair in my room. It looked like it was found in a dumpster. The mattresses could also use an upgrade.
Spencer
Stayed 1 night in Nov 2021
Response from Elizabeth C - GM on Nov 22, 2021
Dear Spencer,
Thank you for choosing to stay at the Fairfield Inn Kankakee Bourbonnais and providing your honest feedback.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent this issue from occurring in the future. Please note that new desk chairs have been purchased and are currently on back order.
Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Bourbonnais.
8/10 Good
Molli
Traveled with partner
Nov 21, 2021
Liked: Staff & service, amenities
Nice hotel, friendly staff, my only complaint is that they need to replace the desk chairs in the rooms. Ours was peeling and got on our clothing.
Molli
Stayed 2 nights in Nov 2021
Response from Elizabeth C - GM on Nov 22, 2021
Dear Molli,
Thank you for choosing to stay at the Fairfield Inn Kankakee Bourbonnais and providing your honest feedback.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent this issue from occurring in the future. Please note that new desk chairs have been purchased and are currently on back order.
Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Bourbonnais.
Dear Justine, Thank you for your review! We are glad to hear you enjoyed your stay and we hope to see you again whenever your travels bring you back to the area!
4/10 Poor
Gene Klimek
Traveled with family and small children
Oct 22, 2021
Liked: Staff & service
Disliked: Cleanliness
-Black mold in the bathtub
-Room not handicap accessible as promised
-Ran out of pillows; my son had no pillow for the night
-Bed hard as a stone slab
-Tiny bathroom, hard to maneuver in
Gene Klimek
Stayed 1 night in Oct 2021
Response from Mandie-AGM on Oct 22, 2021
Dear Gene,
I apologize that you did not enjoy your stay. Please feel free to give the hotel a call to further discuss the issues you experienced during your stay.
Thank you,
Ants in bathroom, lady at counter wasn’t attentive to refill breakfast items.
Verified traveler
Stayed 2 nights in Oct 2021
Response from Mandie D. on Oct 18, 2021
Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately within the organization.
Stayed for one night. Good hotel for those passing through. It was right off the highway with a few restaurants and attractions close by.
Verified traveler
Stayed 1 night in Aug 2021
Response from Elizabeth C - GM on Aug 31, 2021
We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.
Thank you for staying at the Fairfield Inn Kankakee Bourbonnais and we hope you choose to create more memories with us whenever your travels bring you back to Bourbonnais.
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Fairfield Inn Kankakee Bourbonnais
Excellent hotel. Very clean, quiet and comfortable
sue m
Stayed 1 night in Jul 2021
Response from Elizabeth C - GM on Aug 4, 2021
Thank you for your kind review! We are thrilled to hear you enjoyed your stay and can't wait to be your home away from home next time you are in the area!
Dear nikki,
We are delighted to have been your chosen hotel during your recent stay in Bourbonnais. It was truly a pleasure to serve you.
We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.
Thank you for staying at the Fairfield Inn Kankakee Bourbonnais and we hope you choose to create more memories with us whenever your travels bring you back to Bourbonnais.