Dear Douglas, Thank you for being our guest and for leaving such a positive review! We appreciate your patronage and are glad to hear that you enjoyed your time with us. We hope to see you again soon. Best, Jim Snow, GM

Dear JEFF, We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your kind review, areas for improvement, and for choosing our hotel. Please visit us again soon. Best, Jim Snow, GM

Dear Nancy, I'm glad that all aspects of your stay met your expectations. We can't thank you enough for staying with us, and we hope to host you again soon. Sincerely, Jim Snow, GM

Dear lisa, I’m sorry the cleanliness of your bathroom was not up to our high standards; I have taken note. I appreciate you sharing your sincere review with other travelers and us; this allows us to improve future stays. Our team strives to be your hotel of choice when in the area. Sincerely, Jim Snow, GM

Dear Adam, We are delighted that your stay was nothing short of exceptional. Until next time! Best, Jim Snow, GM

Dear Rebecca, We apologize for the climate control issues that caused you to switch rooms. At our hotel, ensuring guest satisfaction is of the utmost importance, and we are sorry that we failed to meet your expectations. We appreciate your feedback and will use it to make improvements for future stays. Thank you for taking the time to share your review with us. Sincerely, Jim Snow, GM

What could we have done to turn that 3 into a 5? I would like to know what we need to do to get better?

Dear Gregory, Thank you for allowing us the pleasure of hosting you! We appreciate your feedback and your positive review. We hope to see you back anytime you return to the area. Best, Jim Snow, GM

Dear Jennifer, Thank you for taking the time to write such a lovely review. It’s wonderful that our staff left such a lasting impression on you through their kindness and warm hospitality. It will be a pleasure to share your compliments with our dedicated team members! We enjoyed having you as our guest and hope we will see you again soon. Best, Jim Snow GM

WOW! Thank you for your review. We look forward to your next stay with us.

Dear Cami, We're happy to hear from you! It's great that you enjoyed our clean and comfortable rooms as well as our friendly associates! I look forward to sharing your compliments and hope we can welcome you again soon for another exceptional stay. Best, Jim Snow GM

Dear Sammy, Thank you for your stay and for taking the time to leave us a review. I am sorry about the issues encountered with the overall upkeep of the hotel and the room you received. The experience you described certainly isn’t what we want for any guest. We value all the feedback we receive as this is our best resource for improvement. I alerted the hotel management team of your comments, and I'm certain that appropriate steps will be taken so this doesn't happen again. We hope to have the opportunity to welcome you again for a more favorable impression. Sincerely, Jim Snow, GM

Dear Amy, It is wonderful to hear that you enjoyed your stay as well as our breakfast. Thank you for choosing to join us and leaving us feedback. Please visit us again soon! Best, Jim Snow, GM

We can't wait to turn that 4 into a 5 on your next visit

Dear Destiny, It's nice to hear from you! I am delighted that our sparkling-clean, and comfortable accommodations made for an enjoyable stay and that our delicious breakfast was a great start to your day! We appreciate your taking the time to review our hotel, as we value your feedback! It was a pleasure to host you; we hope to welcome you back soon. Best, Jim Snow GM

Dear Jacquelyne, It is fantastic to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to provide positive guest experiences. Thank you for taking the time to share your review. Best, Jim Snow GM

Dear Ashley, Please accept my sincere apology a maintenance issue interrupted the comfort of your stay. Additionally, I regret we did not respond to the situation with sincerity and empathy. Our associates strive to provide sincere hospitality and we clearly missed the mark. Thank you for your honest feedback which we will use to foster improvement; for that reason, we hope to see you on a return trip. Sincerely, Jim Snow GM

Dear Daijah, Thank you for sharing your feedback on your experience. I appreciate your review. Reflections like yours give us areas to improve our guest experience. We're pleased to hear that our breakfast and complimentary drinks made for an enjoyable stay overall. Thank you for choosing us. Best, Jim Snow GM

Thank you for staying with us. We hope to see you again, soon!

We would love to know how we can turn this 4 to a 5! Give us a call

Dear Ross, Thank you for taking the time to provide a review. I am happy to hear that you enjoyed your stay overall. We truly value your feedback and hope to have the pleasure of welcoming you back soon, with the expectation that your next stay will be even better. Best, Jim Snow GM

Dear Rebecca, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Jim Snow GM

Thank you for letting us know. I will be speaking to housekeeping to see the issue.

Dear Lana, Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again. Best, Jim Snow GM

Dear Robert, First and foremost, thank you for your continued patronage and loyalty to our Embassy Suites by Hilton Kansas City International Airport. I am very sorry to learn your most recent visit did not reflect the high standards we hold ourselves to. Providing exceptional hospitality is the heart of our mission, making it all the more regrettable we missed the mark. I am at your service should you like to discuss this in more detail, and I look forward to welcoming you again with the expectation your next stay will align with our expectations from check-in to check-out. Sincerely, Jim Snow GM

Thank you for this outstanding review! We look forward to seeing you next time you are in Kansas City

Thank you for staying with us. We look forward to seeing you again

Thank you for your review. We appreciate you chose Embassy Suites KCI

Thank you for staying with us. We look forward to seeing you for your next stay.

Thank you for staying with us! We look forward to your return

Dear Parrish,Thank you for sharing your positive experience with us! We are thrilled to hear that our team's hard work has resulted in a pleasant stay for you. Your review is appreciated.Best,Jim SnowGeneral Manager

Dear Yvonne,I am glad our hotel provided you with a wonderful experience while visiting our area. Thank you for your business and for taking the time to share your review. We hope to see you again in the future.Best,Jim SnowGeneral Manager

Thank you for staying at Embassy Suites KCI. We hope you return so we may elevate your stay to a 5 out of 5!

Thank you for staying with Embassy Suites KCI. We appreciate your choice in us.

Dear April,I’m sorry to hear that noise pollution kept you from having a restful night’s sleep and that our property was not met with our high-quality service; please forgive us. Your comfort is our highest priority and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review.Sincerely,Jim SnowGeneral Manager

Dear Lina,Thank you for informing us that you had a pleasant experience during your visit. We value your business and appreciate your patronage.Best,Jim Snow General Manager

Dear Rachel,Our favorite compliment, by far, is that guests plan to return to our hotel. I am thrilled you enjoyed your stay enough to share this great review. On behalf of the entire staff, thank you for your business, and please come back soon.Best,Jim SnowGeneral Manager

Dear Megan,Thank you for taking the time to review our hotel. We are delighted to hear that you enjoyed your stay with us. It was a pleasure to host you, and we hope to see you again soon.Best,Jim SnowGeneral Manager

Dear Kristen,Thank you for your time in sharing your kind review, and please visit us again.Best,Jim SnowGeneral Manager

Dear Sandra,It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again.Best,Jim SnowGeneral Manager

Thank you for choosing Embassy Suites KCI

Dear Kristy,We are so glad you had an incredible stay with us! Thank you for recognizing our excellent staff and the great job they do for our guests. Please come see us again anytime you return to the area.Best,Jim SnowGeneral Manager

Dear Jamie,We strive to provide our guests with exceptional service that keeps them returning to our Hotel, so it is great to hear you enjoyed your stay. Thank you for your support!Best,Jim SnowGeneral Manager

Dear Victoria,We strive to provide our guests with exceptional service that keeps them returning to our Hotel, so it is great to hear you enjoyed your stay. Thank you for your support!Best,Jim SnowGeneral Manager

Thank you for staying with Embassy Suites KCI. We would love to know more about your stay so we can turn that 4 to a 5 next time you are will us.

Dear Daniel,We appreciate your review. Your valuable feedback is very important and allows us to monitor and continually improve our property. Thank you for staying with us, and we hope to have an opportunity to serve you again.Best,Jim SnowGeneral Manager

Dear Whittemore,We are delighted to hear that you enjoyed your stay with us! Thank you for your review, and we look forward to welcoming you back soon.Best,Jim SnowGeneral Manager