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Reviews of TownePlace Suites by Marriott Kansas City at Briarcliff

2.5 out of 5
TownePlace Suites by Marriott Kansas City at Briarcliff
3950 N Mulberry Dr, North Kansas City, MO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 232 out of 313 reviews" "
Rating 8 - Good. 49 out of 313 reviews" "
Rating 6 - Okay. 9 out of 313 reviews" "
Rating 4 - Poor. 10 out of 313 reviews" "
Rating 2 - Terrible. 13 out of 313 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Kerry, Columbus

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
another very nice stay this weekend. Always a favorite for us in north K.C.
Stayed 2 nights in Apr 2024

8/10 Good

DAVID

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and in good condition. Pool was too cold for kids, they were shivering and had blue lips. Breakfast was very simple but OK in quality. We stayed with extended family. Had three different rooms in three different parts of the hotel. All complained of noise issues, that affected our sleep. Could hear lots of noise from rooms above, noise if you were close to the stairwell and noise from ice machine, if you were near that.
Stayed 2 nights in Mar 2024

10/10 Excellent

Chase

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and has everything you need!
Stayed 4 nights in Mar 2024

10/10 Excellent

Carrie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to food, shopping, & school complexes we were attending for sports. Staff were helpful & kind. Loved the fire pits for gathering with family. Rooms were spacious & clean.
Stayed 1 night in Mar 2024

6/10 Okay

Eligio

Liked: Cleanliness, amenities, property conditions & facilities
Associate sign me up for an account after I told her no, proceeded to call me on the room phone to tell me she did
Stayed 1 night in Mar 2024
Response from GM on Mar 30, 2024
Eligio,So sorry that this happened. We should have only enrolled you if you were interested in our loyalty program. Please do not hesitate to reach out to me directly should you want to discuss this matter in more detail. Thanks again.

2/10 Terrible

Thomas

Stayed 1 night in Feb 2024
Response from GM on Mar 30, 2024
Thomas, Sorry we missed the mark for you. My hope is that should your travels bring you back to the area you will give us another shot. All the best to you.

10/10 Excellent

Teresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were all just very polite and welcoming
Stayed 1 night in Feb 2024
Response from GM on Mar 30, 2024
Teresa,So glad we were able to satisfy you while you were in house as a guest with us! My hope is that you will return should your travels bring you back to the area. All the best to you!

10/10 Excellent

Leanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Michael

Stayed 1 night in Jan 2024

8/10 Good

Mary B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Blaze

Business traveler
Liked: Cleanliness, room comfort
Meh
Room was clean and comfortable. Location was good. For two of the nights I was there upstairs room was very loud and sleep was hard to come by. The front desk is friendly, but seem somewhat uninterested in customer service. Not terrible, but not the best. Will probably look for another option on my next trip.
Stayed 4 nights in Jan 2024

4/10 Poor

Bianca

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2024

6/10 Okay

Alyson

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very disappointed in a $100 charge for a pet! I could have booked him his own hotel room at that price!!! I think there needs to be transparency on the site about ridiculous charges. $100 is not pet friendly
Stayed 1 night in Dec 2023

2/10 Terrible

Alyson

Stayed 1 night in Jan 2024

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Maria

Stayed 1 night in Dec 2023
Response from GM on Mar 19, 2024
Glad to have been of service!

8/10 Good

Michael

Stayed 3 nights in Dec 2023

2/10 Terrible

Thaisheena

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place called the police on me several times with false accusations. They had oversized dogs barking uncontrollably and blamed it on my miniature poodle. They lied and bullied us and had the police remove us and tried to keep my money so I couldn’t go to another hotel. I had to call my bank to get my money back. TownePlace just kept threatening to call the police instead of refunding the stay. The kitchen was dirty the carpet was a tripping hazard.
Stayed 4 nights in Dec 2023

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and loved the facilities. Great job!

10/10 Excellent

Ariadna

Stayed 6 nights in Dec 2023

10/10 Excellent

Joshua

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.

10/10 Excellent

Rachelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Leisa

Traveled with family
Stayed 2 nights in Nov 2023

10/10 Excellent

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Anne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Danielle

Liked: Property conditions & facilities, room comfort
Great room--very nice and clean
This was a last minute stay and we got a great rate at this hotel. We really only needed the room to sleep and have breakfast and then we were headed back on the road, so we didn't spend too much time there, but for the short stay, the staff was very nice, the room was very clean, the bed was very comfy and the breakfast was decent. The room was really nice for anyone that would be staying for a longer period of time. It had a cute little pull out desk for working, amble lighting and a full kitchen stocked with dishes, and everything you'd need to cook for a few days. We weren't in town long enough to visit any of the places around the hotel, but we did drive by the shops/restaurants that are across from it and it looked like a cute area to grab a drink. I'd stay here again for sure.
Stayed 1 night in Oct 2023

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

COREY

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
THE HOTEL WAS AMAZING & THE STAFF TOO
Stayed 5 nights in Sep 2023

10/10 Excellent

Nancy

Traveled with family
Very clean property. Convenient location. Friendly staff and quick check-in.
Stayed 1 night in Sep 2023

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay. We love the area and the hotel is perfectly placed. Easy drive to so many things. We will be back!
Stayed 2 nights in Sep 2023

10/10 Excellent

Douglas

Liked: Cleanliness, room comfort
Had a great stay .breakfast was good
Stayed 5 nights in Sep 2023

2/10 Terrible

Sherty

Stayed 1 night in Sep 2023

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, room comfort
Wonderful property!
Was a wonderful stay went there to see our son and daughter-in-law. We will definitely stay there again on our next trip!
Stayed 2 nights in Sep 2023

8/10 Good

Lan

Liked: Cleanliness, property conditions & facilities
Overall it is a comfortable and convenient place to stay.
Stayed 4 nights in Jul 2023

6/10 Okay

Thomas

Traveled with family
Very nice area.
Stayed 1 night in Sep 2023

10/10 Excellent

Jeffrey

Traveled with group, Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Pet friendly and super amazing staff. The breakfast gal was super cool. Our stay was wonderful.
Stayed 1 night in Sep 2023

10/10 Excellent

Monica

Traveled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Belter

Liked: Cleanliness, property conditions & facilities
I recommend a good place to everyone.
Stayed 1 night in Aug 2023

10/10 Excellent

Meagan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lots of parking, clean, comfortable, beautiful kitchen in suites.
Stayed 1 night in Aug 2023

10/10 Excellent

Cody

Liked: Cleanliness, property conditions & facilities
Loved the clean modern room with kitchen. Friendly staff, free parking and nice complimentary breakfast. Will stay here again.
Stayed 1 night in Aug 2023

10/10 Excellent

Fernando

Stayed 2 nights in Aug 2023

8/10 Good

Cammie

Traveled with family
Liked: Cleanliness, room comfort
Very happy!
We loved the overall experience here. I could have used more explanation on how room service works-there is no pamphlet in the room to guide you on hotel items, or local dining etc. The room was awesome. We had a full kitchen that was stocked with dishes etc. the pool always had towels, breakfast was great. Brenda worked the breakfast shift (and more) and she is so great. She deserves a raise!!!
Stayed 2 nights in Aug 2023

10/10 Excellent

Lan

Liked: Cleanliness, property conditions & facilities
Friendly and highly recommend
Stayed 11 nights in Jul 2023

10/10 Excellent

Melanie

Traveled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Jul 2023

10/10 Excellent

Amie S, Le Mars

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was courteous and prompt with any requests we had. Loves the room! It was the perfect size and very clean!
Stayed 2 nights in Jul 2023
Response from GM on Jul 11, 2023
Thank you so much for you response! We love to hear from our guests. I will be sure to pass on your comments with our teams, thanks again for choosing to stay with us for your trip to the KC area!

10/10 Excellent

Kyle

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2023
Response from General Manager on Jul 11, 2023
Thanks so much for taking the time to share about your experience while staying with us! I will be sure to share your imput with the front desk and housekeeping team

8/10 Good

Cara

Liked: Cleanliness, room comfort
Stayed 6 nights in May 2023
Response from GM on Jul 11, 2023
Thank you for sharing your experience while staying here with us! It was our pleasure to have you in house!

10/10 Excellent

Daryn

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Easy access for race track
Stayed 2 nights in May 2023

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in May 2023