We are delighted to know that our guests find the location of the property Good. At the same time we are regretful to know about the issues you've had encountered upon your stay. As the hosts, it is our main responsibility to ensure comfort and satisfaction to all our guests. Our check in staff are scheduled accordingly based on our guest's check in time, In the rare instance that they are late, this may happen if unexpected events or if they are caught up with another guest scheduled to check in from a different property. Cleanliness is a priority for us and we do ensure that the property is well cleaned before any guests occupy them. Tracing through our records the guest never brought up the concern regarding the cleanliness and the in house issues. Had we known we would have sent our staff to address it right away. You are encouraged to notify us immediately of any concerns regarding the property while you’re occupying it. We have staff assigned to cater as promptly as possible to any help you need while staying with us until everything is settled for you. Majority of our guests are happy with the service of our staff but sometimes the staff of our residents can be misconstrued as rude because of the inability to fully express themselves in English. Our furniture is only expected to be new if the property is also newly published for occupancy. Otherwise, if it's an existing property, as all other property listings in Expedia, the furniture would also be pre-existing and used as well. Although we do ensure that all our furniture and appliances are presentable and of great working condition for every time a guest would check in. As for late check-out, it will be subject to approval for as long as no other guest will check on the same day you leave, then we can easily grant the guest a late check-out. Otherwise, the standard check-out time will