Property entrance

Reviews of The Royal Anne Hotel

3 out of 5
The Royal Anne Hotel
348 Bernard Ave, Kelowna, BC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 732 out of 1149 reviews" "
Rating 8 - Good. 321 out of 1149 reviews" "
Rating 6 - Okay. 59 out of 1149 reviews" "
Rating 4 - Poor. 21 out of 1149 reviews" "
Rating 2 - Terrible. 16 out of 1149 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

joanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very handy to all the downtown action.
Stayed 1 night in May 2024

10/10 Excellent

Tracy, Regina

Traveled with family
Liked: Staff & service
Great breakfast, great location. Parking could be improved!
Stayed 3 nights in May 2024
Response from Sierra on May 22, 2024
Thanks for staying with us, Tracy! We are glad you enjoyed your stay with us. We understand our parking is limited but very thankful we have other parking options close by.

10/10 Excellent

Madison

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 3 nights in May 2024
Response from Christa on May 23, 2024
Thank you, for being our guest Madison :) We're happy to know you appreciated our central location & hope we'll have opportunity to welcome you back to the hotel, in future.Warm regards,Christa Park Hotel Manager Royal Anne Hotel

10/10 Excellent

Sheldon, D.D.O

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Great friendly staff PERFECT location
Stayed 2 nights in May 2024
Response from Sierra on May 22, 2024
Thanks for staying with us, Sheldon! We are so happy to hear you enjoyed your stay with us.

10/10 Excellent

Sharmaine

Stayed 1 night in May 2024
Response from Sierra on May 23, 2024
Thanks for staying with us, Sharmaine! We are happy you enjoyed your stay with us.

8/10 Good

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Could have been informed that during the summer the street is closed and they party in the street till early Am Hotel does not have enough parking. First come first serve basis. walls are not soundproof. you hear EVERYTHING from the suite next door Homeless people going thru garbage and hanging around entrance into parkade had to wait till they moved on to open door
Stayed 4 nights in May 2024
Response from Sierra on May 21, 2024
Thank you for staying with us, Richard! We do inform everyone when the street does close down for the summer. However, the street does not close down until the end of June. We do try and be upfront about our limited parking. Thankfully, we have other options close by.We do have someone that does walk throughs of our parkade every so often, as well as the rest of the building. I understand that this doesn't stop unregistered guests coming into the building, but we do try our best to help eliminate this issue.

8/10 Good

Glenn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very handy location as it is downtown. Good size rooms and friendly staff. Breakfast was good too.
Stayed 5 nights in May 2024
Response from Sierra on May 21, 2024
Thanks for staying with us, Glenn! We are happy you enjoyed your stay.

10/10 Excellent

William

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older hotel but perfectly located downtown, excellent staff, super nice room. Overall a great place to stay in Kelowna.
Stayed 2 nights in May 2024
Response from Sierra on May 20, 2024
Thanks for staying with us, William! We are happy to hear you enjoyed your stay.

8/10 Good

Daniel

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Convenient location, good quality and inexpensive. Recommended.
Stayed 1 night in May 2024
Response from Sierra on May 15, 2024
Thanks for staying with us, Daniel! We are happy to hear you enjoyed your stay!

8/10 Good

Juanita

Business traveler, Traveled with family
The staff were very friendly and helpful. The room was very clean and comfortable. The breakfast was very good. The location was excellent!
Stayed 1 night in May 2024
Response from Sierra on May 14, 2024
Thanks for staying with us, Juanita! I am happy to hear you enjoyed your stay with us.

10/10 Excellent

Marla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for walkable options to explore Kelowna!
Stayed 6 nights in May 2024
Response from Sierra on May 14, 2024
Thanks for staying with us, Marla! We are happy to hear you enjoyed your stay.

6/10 Okay

Ahmed

Business traveler
Liked: Cleanliness
Walls are very thin. Not to mention that i was called by reception claiming that an alarm was ringing in my room. That was not the case but even if that happened, why would you wake me up for that ??? at 5am ??
Stayed 2 nights in May 2024
Response from Sierra on May 14, 2024
Thank you for staying with us, Ahmed! We apologize that you were woken up do to this. However, we do call rooms in these cases, as some people can sleep through their alarms and miss flights. We try and ensure situations like this do not happen. Also, as you noted, our walls are thin and alarms can wake people up in near by rooms, when they are on going.If we got the room incorrect, we sincerely apologize. However, we are standing in the hallway listening and sometimes it can be hard to pinpoint where the noise is coming from.

10/10 Excellent

Benilda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s nice and ease , closer to everything
Stayed 1 night in May 2024
Response from Sierra on May 8, 2024
Thanks for staying with us, Benilda! I am happy to hear you enjoyed your stay with us.

10/10 Excellent

Alexandria

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Kelowna
Stayed 1 night in Apr 2024
Response from Sierra on May 8, 2024
Thanks for staying with us, Alexandria! We are happy to hear you enjoyed your stay with us.

6/10 Okay

Bob

Liked: Cleanliness, staff & service
Tiny bathroom and a moderate amount of noise. Small garage that was full so forced to park in an outside lot. Neighborhood had many homeless people, so I had to worry about the car all night.
Stayed 1 night in May 2024
Response from Sierra on May 14, 2024
Thanks for staying with us, Bob! We understand that our parking is limited, and we do try and ensure everyone is aware of that before arrival. We are aware of the homeless situation, and we do have cameras in our parking lot.

6/10 Okay

Elsa

Traveled with family
Liked: Staff & service
Was stayed up until 3am, couldn't sleep cuz heard people walking talking like noisy from walkway or somewhere, they were really loud and constantly until 3am
Stayed 1 night in Apr 2024
Response from Guest Services on May 5, 2024
Hello Elsa,Sorry to hear that you where kept awake by noise from outside the hotel, unfortunately, we don't have much control on what happens outside of the hotel itself and it is unfortunate that others decide to be loud when walking around outside late at nightsregardsGuest Services

10/10 Excellent

Telly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super location to walk to everything including the lake.
Stayed 1 night in Apr 2024
Response from Sierra on Apr 29, 2024
Thanks for staying with us, Telly! We are happy you enjoyed your stay with us.

10/10 Excellent

Munira

Liked: Cleanliness, property conditions & facilities
Very convenient location. Staff were very helpful and friendly. General manager of the hotel is an amazing person.
Stayed 5 nights in Apr 2024
Response from Christa on Apr 26, 2024
Awww....thank you, Munira. That's very kind of you :)We're so happy you were pleased with our central location & impressed with our helpful, friendly staff.It was a sincere pleasure having you as our guests & we hope we have opportunity to welcome you again, in the near future. Warm wishes & safe travels to you both!! Christa Park Hotel Manager Royal Anne Hotel

10/10 Excellent

Carlie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a great location. Room clean and beds comfortable
Stayed 1 night in Apr 2024
Response from Jackie M on Apr 26, 2024
Hi Carlie,Thank you for your review. We are happy to know that you enjoyed your stay with us. Cheers!

10/10 Excellent

Nick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful area, kind staff, overall great experience. Thank you!
Stayed 2 nights in Apr 2024
Response from Sierra on Apr 24, 2024
Thanks for staying with us, Nick! We are happy to hear you enjoyed your stay.

6/10 Okay

Alix

Traveled with partner, Traveled with pets
Liked: Staff & service
The hotel is in a fantastic location. The rooms are basic, the beds are comfortable and the shower is powerful. Our first night was very quiet, the second very noisy. The staff is friendly. We especially appreciated the woman who runs the breakfast. And we love any hotel that is pet friendly.
Stayed 2 nights in Apr 2024
Response from Christa on Apr 23, 2024
Hi Alix,Thank you for being our guest most recently & for taking a few moments to share your guest experience with us. With the exception of a very noisy night on your 2nd evening with us, it looks like we earned positive marks, & that you were happy with the hotel overall. Especially impressed, with Zoi - our breakfast hostess 'with the mostess'. :) (She's truly amazing!!)On behalf of your noisy neighbors, we sincerely apologize for any disruption in your stay. Unfortunately, not every guest has consideration for neighboring rooms...especially if 'under the influence'. We wish that weren't the case, but that's the reality of it. Fortunately, it's a random occurrence, rather than a frequent one.  We hope we'll have opportunity to accommodate you again in future, so we can stand behind that claim.Warm regards,Christa Park Hotel Manager Royal Anne Hotel

10/10 Excellent

Mariya

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean comfortable hotel.
Stayed 1 night in Apr 2024
Response from Sierra on Apr 23, 2024
Thanks for staying with us, Mariya! We are glad to hear you enjoyed your stay.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located at downtown of Kelowna, very convenient for eat.
Stayed 1 night in Apr 2024

10/10 Excellent

Kerry-Lynn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location! The rooms were great as well. I wasn’t sure when I booked this but I was very happy with my stay at the hotel. Perfect location! I will definitely stay here again.
Stayed 3 nights in Apr 2024
Response from Jackie M on Apr 19, 2024
Hi Kerry-Lynn,Thank you for your review. We are happy to know that you enjoyed your stay with us. Cheers!

8/10 Good

Leontyne

Liked: Cleanliness, staff & service
It did not feel safe in parking at back
Stayed 1 night in Apr 2024
Response from Jackie M on Apr 19, 2024
Hi Leonyyne,Thank you for your review. We are sad to hear that you " did not feel safe in our back parking". Being located right downtown definitely has it's pros and cons. We apologize.

8/10 Good

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff and perfect location. I would absolutely stay here again.
Stayed 2 nights in Apr 2024
Response from Jackie M on Apr 19, 2024
Hi Matt,Thank you for your review. We are happy to know that you enjoyed your stay with us. Cheers!

10/10 Excellent

Alfred

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Arrived and before I entered front desk staff had the paperwork prepared and room was ready.
Stayed 1 night in Apr 2024
Response from Sierra on Apr 16, 2024
Thanks for staying with us again, Al! We are so happy to always see your smiling face. We will see you again, next time!

10/10 Excellent

Doreen

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is in a very convenient location in downtown Kelowna. It was very clean and comfortable and the included breakfast was good. I would definitely stay at the Royal Anne in Kelowna again.
Stayed 4 nights in Apr 2024
Response from Sierra on Apr 16, 2024
Thanks for staying with us, Doreen! We are happy to hear you enjoyed your stay with us. We look forward to seeing you again!

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Lots of nearby great restaurants. Walking is easy, right near the city park boardwalk. Not for kids or families. It’s a busy street with active nightlife. This is an adult spot. My wife and I took a quick weekend getaway without the kids and it was fantastic!
Stayed 2 nights in Apr 2024
Response from Christa on Apr 15, 2024
Hi Jason, We appreciate your business & thank you for being our guests most recently. As you've mentioned, we're a perfect hotel for date night & weekend getaways! So, for anyone looking to 'treat' their sweetie, we're a great little spot, in the heart of dining, shopping & entertainment. We don't have a pool or waterslide on site, but due to our proximity to the theatre, arena, sports complexes...City Park and the beautiful beach in summertime, families find us a comfortable & convenient place to stay. It really comes down to what your needs & preferences are. There's a perfect place & fit for everyone! Thanks Jason! We hope we can welcome you again in future :)

8/10 Good

Steve

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Renovated, clean, spacious rooms. Convenient downtown location within walking distance to countless restaurants, shopping, coffee shops, Okanagan Lake, and Knox Mountain.
Stayed 2 nights in Apr 2024
Response from Sierra on Apr 15, 2024
Thanks for staying with us, Steve! We are happy to hear you enjoyed your stay with us and benefited from our location

10/10 Excellent

sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly and helpful Rooms are generous
Stayed 1 night in Apr 2024
Response from Sierra on Apr 11, 2024
Thank you for staying with us, Sue! We are happy to hear you enjoyed your room and the staff.

2/10 Terrible

Lloyd

Disliked: Cleanliness, staff & service, property conditions & facilities
It was super annoying that there was nowhere for me to park my truck, they wanted me to park at a parkade more than two bloack away wich i did not feel comfortable wirh
Stayed 1 night in Mar 2024
Response from Sierra on Apr 10, 2024
Thanks for staying with us! We do understand that our parking is limited. We do try and make people aware of this before arrival. However, we really do appreciate the parkade that's a couple blocks away. It is secure parking, and it is reasonable pricing. I am sorry that you had these issues.

8/10 Good

Trelawny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, very central location. Property has good decor and very good value
Stayed 3 nights in Apr 2024
Response from Sierra on Apr 8, 2024
Thank you so much for staying with us, Trelawny! So happy to hear you enjoyed your stay with us.

10/10 Excellent

PRABHJOT

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property in the middle of downtown…Awsome complimentary breakfast…We loved our stay with our pet in Royal Ann hotel…strongly recommend it👌
Stayed 1 night in Apr 2024
Response from Sierra on Apr 10, 2024
Thanks for staying with us, Prabhjot! We are so happy to hear you enjoyed your stay with us.

8/10 Good

Jim

Traveled with partner
Liked: Staff & service, property conditions & facilities
I drive a truck and there is no parking for me. The little underground is insufficient for the amount of rooms.
Stayed 1 night in Apr 2024
Response from Christa on Apr 6, 2024
Hi Jim,Please keep in mind that our hotel (and parkade) was built in the mid-70's, when not as many people drove & parking wasn't quite in the demand, it is nowadays.With that said, in addition to the stalls we have in our underground, the hotel has an overflow lot, behind the building, that can accommodate pick-up trucks. It gets full though, so my suggestion is to arrive a bit earlier in the day, if possible.Warm regards,Christa Park Hotel Manager Royal Anne Hotel

8/10 Good

Jason

Business traveler, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great hotel and rate
Stayed 1 night in Apr 2024
Response from Christa on Apr 6, 2024
Short, sweet & to the point!Thanks for the great feedback, Jason. We're happy to know you enjoyed both your stay & our pricepoint. Value is a good thing! Warm regards,Christa Park Hotel Manager Royal Anne Hotel

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Christa on Apr 6, 2024
Thank you for your 5* star review Heidi!We appreciate your business & hope we can welcome you again someday!Warm regards,Christa Park Hotel Manager Royal Anne Hotel

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Christa on Apr 6, 2024
Thank you for your 5* star review Amy!We appreciate your business & hope we can welcome you again someday!Warm regards,Christa Park Hotel Manager Royal Anne Hotel

10/10 Excellent

JINOK

Stayed 2 nights in Mar 2024
Response from Christa on Apr 6, 2024
Thank you for your 5* star review Jinok!We appreciate your business & hope we can welcome you again someday!Warm regards,Christa Park Hotel Manager Royal Anne Hotel

10/10 Excellent

Jody

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were supper comfy. The breakfast was wonderful as were the staff members. It just gets a bit noisy at dawn. ( I could hear either homeless or drunk people yelling at each other.). Nothing that light earplugs or noise cancelation would not remedy. I loved this hotel for convenience!
Stayed 2 nights in Mar 2024
Response from Jackie M on Apr 1, 2024
Hi Jody,Thank you for your review! We are happy to know that you enjoyed your stay with us. Cheers!

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff.
Stayed 1 night in Mar 2024
Response from Jackie M on Apr 1, 2024
Hi Amanda,Thank you for your review and kind words. Cheers!

8/10 Good

Katherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was right downtown, nice and close to everything. Parking was awful and expensive
Stayed 1 night in Mar 2024
Response from Jackie M on Apr 1, 2024
Hi Katherine,Thank you for your review.

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The property is older but kept in good shape. The parking should be listed as limited availability but they offer directions to a very nearby parkade that seems well run and is free on weekends.
Stayed 1 night in Mar 2024
Response from Christa on Apr 6, 2024
Hi David,Thank you for being our guest most recently & for sharing your feedback with us.Wherever possible, we mention LIMITED onsite parking, so guests are aware, we don't have an abundance of available parking. With that all said, we're very fortunate to have 3 monitored parkades, within very close proximity of the hotel. That they're free to park, after 5:00pm & ALL weekend, is a BONUS for us & our valued guests! Warm regards,Christa Park Hotel Manager Royal Anne Hotel

6/10 Okay

Barry

Traveled with partner
Disliked: Property conditions & facilities
Good location to harbour and dining
Stayed 1 night in Mar 2024
Response from Christa on Mar 29, 2024
Hi Barry,Thank you for being our guest most recently!We appreciate the feedback & are happy to know you appreciated our wonderful location.Hopefully, we'll have opportunity to welcome you again, in future.Safe travels! Christa Park Hotel Manager Royal Anne Hotel

6/10 Okay

Deepak

Stayed 3 nights in Mar 2024
Response from Sierra on Apr 18, 2024
Thanks for staying with us, Deepak!

10/10 Excellent

Josh

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff went above and beyond to make out stay amazing! We really loved the personal touch Zoe added and all the yummy fruit at the breaky bar was amazing to wake up too! Will most definitely be back.
Stayed 1 night in Mar 2024
Response from Christa on Mar 29, 2024
Thank you so much, for your complimentary review, Josh! Zoi is one of many wonderful, caring staff members here at the hotel. She's definitely, one of our shining stars however, that goes out of her way to take a guest's stay from GREAT, to WONDERFUL! Thanks, also for your positive feedback regarding our breakfast bar, and the fresh assortment of fruit we provide our guests in the morning. Nice to know, it helped to start your day, on a sunny note. That you'll be back, really says it all! Thank you :)Warm regards,Christa Park Hotel Manager Royal Anne Hotel

10/10 Excellent

michael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place to stay a night
Stayed 1 night in Mar 2024
Response from Christa on Mar 29, 2024
Thank you, Michael! We sincerely hope you were comfortable with us & hope we'll have opportunity to welcome you again, on a future trip to Kelowna.Warm regards,Christa Park Hotel Manager Royal Anne Hotel

10/10 Excellent

brian

Liked: Cleanliness, staff & service, property conditions & facilities
Royal ann is so convenient to everything downtown and the park and water. Economical and affordable. Highly recommend...
Stayed 1 night in Mar 2024
Response from Christa on Mar 27, 2024
Thank you, very much for your recommendation Brian!We love that you enjoyed our central location, that's so convenient to everything beautiful Kelowna represents. Dining, shopping, entertainment, our beautiful park & lake.Thanks so much for being our guest & for sharing your guest experience with the world.Warm regards,Christa Park Hotel Manager Royal Anne Hotel

6/10 Okay

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is very limited. Definitely not enough and having to park 2 blocks away isn't good.
Stayed 1 night in Mar 2024
Response from Sierra on Mar 25, 2024
Thank you for staying with us, Jeffrey! We are sorry you had to park in the parkade. We do try and be upfront as much as possible about our parking. Being right down town, it is a bit hard at this point to add on extra parking. We are thankful we have other options for parking so close by.

8/10 Good

Tara

Business traveler, Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The room was okay, I put my had on the wall by the shower and the plaster was cracked , big chunk fell off the wall. Needs some maintenance . When cleaning the beds the cleaners need to vacuum in the corners of the platform of the bed. It collects hair and other nasty things . I like that there was a patio, it was not nice outside so wasn’t used however it would be useful when you wanted to catch some rays . With a beer on hand!
Stayed 2 nights in Mar 2024
Response from Christa on Mar 25, 2024
Hi Tara,Thank you for taking a moment to share your feedback with me. In regard to your observations about the plaster 'being cracked & a big chunk falling off', I've just gone into the guest room to view the damage. I'm not exactly certain what happened in there, but the wall appears to have been cut into somehow & a piece of gyproc was actually torn out. Why, I simply can't imagine, but I will have my maintenance team repair the damage & appreciate that you reported it, prior to my housekeeping team discovering it. Also, as follow up I have reminded my housekeepers to keep their eyes on the corners of the bed platforms, while making beds.Thank you for the reminder! Warm regards,Christa Park Hotel Manager Royal Anne Hotel