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Reviews of Hilton Garden Inn Tri-Cities/Kennewick

3 out of 5
Hilton Garden Inn Tri-Cities/Kennewick
701 North Young Street, Kennewick, WA

Reviews

8.6

Excellent

Rating 10 - Excellent. 330 out of 615 reviews" "
Rating 8 - Good. 170 out of 615 reviews" "
Rating 6 - Okay. 69 out of 615 reviews" "
Rating 4 - Poor. 29 out of 615 reviews" "
Rating 2 - Terrible. 17 out of 615 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

ROBANN

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was to pricey and alot of noise at night
Stayed 2 nights in Apr 2024

10/10 Excellent

Susana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean
Stayed 1 night in Apr 2024

2/10 Terrible

chucky

Traveled with pets, Traveled with family
Disliked: Staff & service, amenities
My wife and I checked in last night with our dog and nobody told us about a $70 pet charge. We woke up this morning and they called us right before check out and told us we had no choice but to pay a $70 fee. Like, come on now we literally are about to check out soon and you wanna pin this on us? The lady at the front desk was really rude and was giving my wife attitude and snappy remarks. I wish the guys last night were still there because they were much much better! On top of that the room was $200 a night and no free breakfast and there was nothing really special about the room. Wish we stayed somewhere else!
Stayed 1 night in Apr 2024

4/10 Poor

Lauren

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

sara

Traveled with family
The people who work here were happy and friendly. The service was great at check in and the restaurant. Room was clean. The walls are quite thin though.
Stayed 1 night in Apr 2024

10/10 Excellent

Kristen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly, the place was really clean and gorgeous. The room was really nice and the food was delicious. Definitely will be staying here again when in the area!!
Stayed 1 night in Mar 2024

10/10 Excellent

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Jennifer

Stayed 2 nights in Jan 2024

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not so good
We stayed for relaxation. Room was not really clean. Closet door was hanging off. Hot water nozzle was tampered with so you couldn’t turn the water to hot. Not kept up. No continental breakfast. We left and went to another hotel.
Stayed 2 nights in Dec 2023
Response from Meara, General Manager on Dec 11, 2023
Dear guest,My sincere apologies to hear your stay was less than perfect. Feedback is very important to us to ensure the comfort of every guest. I have notified my maintenance team to have them address the issue with the door and hot water nozzle in the room you stayed in to get that corrected. Thank you again for your response, we hope to have the opportunity to have you as a guest again.

8/10 Good

Laura

Stayed 1 night in Nov 2023

6/10 Okay

Micah

Traveled with family and small children
Liked: Staff & service
Advertising room service but there was no room service. Heaters in room were so loud, you couldn’t watch tv.
Stayed 1 night in Oct 2023

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
Wonderful place & front desk staff was beyond helpful and friendly. Always stay here when we come to Kennewick! Clean & great location. Pool too!
Stayed 1 night in Oct 2023

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
4 minutes to the Toyota Center
Stayed 1 night in Oct 2023

10/10 Excellent

Shannon Van

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Clean, nice. Great staff. Short walk to Toyota Center.
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

DOUGLAS

Stayed 9 nights in Sep 2023

8/10 Good

Michael

Stayed 3 nights in Sep 2023

10/10 Excellent

Sarah

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love that it was very pet friendly though it is with a non refundable deposit, it’s worth it the area is clean and the space is nice.
Stayed 1 night in Sep 2023

6/10 Okay

Eric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Okay stay
Hot tub not working. Bed number setting not working. Everything else was good.
Stayed 1 night in Sep 2023

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Nicole

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was very kind. Really liked that there was a restaurant and bar and it was nice and affordable
Stayed 1 night in Sep 2023

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Mardy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, comfortable hotel in good location.
Nice, comfortable hotel.
Stayed 1 night in Jul 2023

8/10 Good

Vivian

Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Staff was unwilling to discuss the issues of my being harmed twice
Stayed 1 night in Jul 2023

2/10 Terrible

Jacqueline

Liked: Room comfort
Disliked: Staff & service
Misty Accessible Room with Wrong Bed
I booked a king room. After booking I called the hotel because I need to be on the first floor due to a disability. When I spoke to the hotel they said they had one last room on the first floor and they would reserve it for us. I arrived at the hotel and was told (1) there were zero king rooms available and (2) the open double queens were on the 2nd and 3rd floors. WHAT?! It was almost midnight, we were exhausted from a long drive and needed rest. We eventually came to an agreement to stay in the double Queen accessible room on the first floor. The room was…fine. Until the air conditioner kicked on at 1am. It filled the entire room with a musty body odor smell. It was awful. We were exhausted and already in bed and knew there were no other rooms that could accommodate us. We stayed. In the morning we spoke to a manager, Kylie, who apologized for the inconvenience but said since we booked through Expedia there was nothing she could do about it and recommended we contact Expedia. Called Expedia who said they had to call the hotel. They offered 20% off. Over $200 for one night stay in a smelly, dank room and they offer 20%? No satisfaction guarantee? We are on the road and would’ve appreciated a complimentary night to make up or a refund or anything more than that. Nope. Even had Kylie call the general manager. 20% is all they would do and Expedia said they could do nothing else. I could’ve stayed in a musty king bed in another hotel for half the price.
Stayed 1 night in Jul 2023

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Rooms need to be updated
Stayed 2 nights in Jun 2023

10/10 Excellent

Jocelyn

Stayed 2 nights in Jun 2023

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not the best
Refrigerator didn’t work. Fan in bathroom didn’t work, mildew in bathroom.
Stayed 1 night in Jun 2023
Response from Meara on Jun 19, 2023
Dear Guest, Thank you for responding to our survey and your candor. Your response regarding your stay is important to our improvement! It's always our sincere hope that all of guests have an exceptional stay.

8/10 Good

Kevin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were kind, helpful; food was delicious.
Stayed 1 night in Jun 2023

10/10 Excellent

Enesi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant staff.
Stayed 1 night in Jun 2023

8/10 Good

Ted

Stayed 1 night in Jun 2023

8/10 Good

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Much better than anticipated dinner in the small restaurant in the hotel lobby. Just had simple salads, but they were clearly prepared with a lot of care, with fresh ingredients. Nice, attentive service.
Stayed 1 night in Jun 2023

10/10 Excellent

Jennifer

Stayed 1 night in Jun 2023

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

2/10 Terrible

David, Medina

Business traveler
Have no idea about this hotel. Booked it weeks in advance and prepaid for the room. Showed up to find out no room but they would refund my money and pay for me to stay somewhere else. Other hotel was very unappealing and less than $100/night. And curious why they had this form letter for this other hotel which said they’d cover the room. There was a blank to insert my name on the form letter. How many other times have they done this. My new job makes regular trips to Kennewick but not staying here.
Stayed 1 night in May 2023

8/10 Good

Royce

Liked: Staff & service, property conditions & facilities
Location was good for shopping and/or restaurants.
Stayed 2 nights in May 2023

10/10 Excellent

Jim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The first room we were put in had a foul odor. However, they put us in another room, and everything was fine.
Stayed 1 night in May 2023

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Horrible stay. I stayed for a quiet night away and was put in a room for the hearing impaired, they failed to tell me that it’s also the loudest room in the hotel and that’s why it’s for the hearing impaired. Very very disappointed.
Stayed 1 night in Apr 2023

6/10 Okay

Shane

Liked: Cleanliness
Stayed 4 nights in Apr 2023

10/10 Excellent

jonathon

Stayed 1 night in Mar 2023

10/10 Excellent

madan

Stayed 2 nights in Mar 2023

2/10 Terrible

Maria

Traveled with family
Liked: Cleanliness, room comfort
Ripoff
They didn't explain, the breakfast was not included,until you serve they gave you the account, they should be clear and explained that.
Stayed 1 night in Mar 2023

10/10 Excellent

Kristina, Quartzsite

Traveled with pets, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent staff, cleanliness…warm pool and hot tub on site, along with gym. Excellent breakfast and dining with a little bar on site. When our tv remote didn’t work in our room and was broken, they went above and beyond and exchanged the tv and remote in our room, right away with another tv. We brought our dog and they were dog friendly
Stayed 1 night in Mar 2023
Response from Meara, General Manager on Mar 27, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found our hotel to your liking. We look forward to welcoming you back to our hotel in the future.

2/10 Terrible

Silvia

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

8/10 Good

Paloma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very confortable !
Stayed 1 night in Mar 2023

10/10 Excellent

Marie

Traveled with family
Liked: Cleanliness, staff & service, amenities
The pool was actually warm! Abundance of nice fluffy towels!
Stayed 2 nights in Feb 2023

4/10 Poor

Charity

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I liked that it was clean and staff were friendly. I didn't like that they offer no free breakfast which is advertised. I'm more upset with Expedia for booking a room with amenities the hotel doesn't offer. It was supposed to have sleeping space for 6, a kitchenette and breakfast and we got none of it. So grand kids had to sleep on the floor. Till away needs are not allowed.
Stayed 2 nights in Feb 2023

4/10 Poor

Jay

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was fine. Problem was car rental. It was arranged with Expedia to go through Dollar(Hertz). However when I got to the counter they informed me they could not rent because of an unpaid toll. Just called and determined this was old, mailed to wrong address and put me in what could have been a bind.
Stayed 5 nights in Jan 2023
Response from Meara, General Manager on Feb 6, 2023
Jay,I am so sorry to hear there was an issue with your rental car. I recommend reaching out to Expedia directly to rectify the issues you experienced. Thank you for choosing to stay with the Hilton Garden Inn Tri-Cities/Kennewick. We hope to have you as a guest again in the future.