Studio Suite, 1 King Bed, Non Smoking | Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Reviews of Super 8 by Wyndham Kennewick

2 out of 5
Super 8 by Wyndham Kennewick
626 N Columbia Center Blvd, Kennewick, WA

Reviews

7.8

Good

Rating 10 - Excellent. 335 out of 1011 reviews" "
Rating 8 - Good. 361 out of 1011 reviews" "
Rating 6 - Okay. 161 out of 1011 reviews" "
Rating 4 - Poor. 87 out of 1011 reviews" "
Rating 2 - Terrible. 67 out of 1011 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Eugene

The beds need an upgrade.
Stayed 2 nights in Apr 2024

4/10 Poor

Andrew

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property is run down with bare carpet, scratched furniture and missing paint. The towels and toilet paper were thin and itchy.
Stayed 2 nights in Apr 2024

10/10 Excellent

Russell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for family. Pool was clean and not busy. Breakfast was substantial! The garbage truck could've chosen a different time to empty the bins, tho. It was way earlier than we were wanting to wake up!
Stayed 1 night in Apr 2024

10/10 Excellent

Terri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The woman checking us in was very friendly
Stayed 1 night in Apr 2024

10/10 Excellent

J

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was centrally located which made it nice when trying to find places to eat or to go shopping. The staff was friendly. The room was clean, but the beds were firm and hard to sleep on. Breakfast was free with many food choices which was also nice.

8/10 Good

Carl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service; room was comfortable; conveniently located.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 25, 2024
Dear Carl,Thank you for choosing Super 8 by Wyndham Kennewick and for sharing your kind review. We are delighted with our comfortable accommodations and wonderful service were exactly what you needed for a great stay. We look forward to welcoming you back again soon.

2/10 Terrible

Charlet

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
We had a good stay the kids had fun at the pool and hot tub they had a great variety for breakfast they had muffins,waffles,bagles and cream cheese,biscuits and gravy,cereal and fruit and the staff was friendly i dont have any complaints i got what i paid for and i thought it was awsome that apple bees is right next door and they also have a trampoline park right across the road and target was less then a mile away
Stayed 1 night in Apr 2024
Response from General Manager on Apr 20, 2024
Dear Charlet,Thank you for taking the time to share your feedback. We're delighted to hear that your family had fun at our pool and hot tub and enjoyed the variety offered at breakfast. However, we regret that your rating does not reflect the positive visit you had. Nonetheless, your satisfaction is our priority, and we hope to welcome you back for another fabulous experience.

10/10 Excellent

Norah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

10/10 Excellent

Jonathan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best motel for the dollar.
Stayed 4 nights in Apr 2024

10/10 Excellent

TERRY

Traveled with partner
Staff pleasent
Stayed 1 night in Apr 2024

10/10 Excellent

Blanca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good night rest and great breakfast!
Stayed 1 night in Apr 2024

6/10 Okay

Mike

Traveled with partner
It's a super 8. It was alright for te price
Stayed 1 night in Apr 2024
Response from General Manager on Apr 17, 2024
Dear Mike,Thank you for completing our survey and sharing your thoughts. We're glad that you found value in your recent stay with us. Your feedback is valued as we constantly aim to make the appropriate changes and improvements to enhance our guest experience, so we appreciate you sharing your comments. We look forward to welcoming you back soon for an even more exceptional visit.

8/10 Good

Belen

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Shirley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and accommodations for the price!
Stayed 1 night in Apr 2024

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
awesome service! clean and respectful
Stayed 1 night in Apr 2024

2/10 Terrible

JEREMIAH

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Bad mattress, terrible 'breakfast', TV didn't work right.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 14, 2024
Dear Jeremiah,Thank you for coming to us with your concerns. Please accept our sincere apology for your unsatisfactory stay. Your comments will enable us to address the issues you mentioned. We value your input and hope for a chance to deliver a better experience in the future.

6/10 Okay

Marina

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and everything g was clean the only thing that I didn’t like was the smell, it smelled like dirty socks. I assumed the carpet is old and stinky.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 13, 2024
Dear Marina,Thank you for your review. It was a pleasure having you as our guest recently, and we appreciate you mentioning the high standards of cleanliness we adhere to. That said, guest comfort and satisfaction are of the utmost concern to us, and we will have a discussion with housekeeping to ensure any odor issues are swiftly resolved. We hope to welcome you back in the future for a seamless stay worthy of a perfect rating.

6/10 Okay

Deena

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

2/10 Terrible

Jeff

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This was not a very clean property. The curtains in our room literally had snot on them... Yes, snot... From a human nose. The room smelt very musky. The bed was very uncomfortable. Staff were friendly. Location was convenient.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 8, 2024
Dear Jeff,Thank you for choosing to stay with us during your recent trip. While we're glad you enjoyed our convenient location and friendly service, we're disappointed to learn we fell short of expectations in other aspects. Our goal is to provide every guest with pristine accommodations, and we offer our sincere apologies if your room was anything short of immaculate. We can assure you that what you have described is not typical of a visit to our property. Nevertheless, we take your comments seriously and will promptly address them with our team. We appreciate your feedback and wish you safe travels ahead.

8/10 Good

Rainnia

Traveled with partner
Bed passed black light test but the rest…NOT
Stayed 1 night in Apr 2024
Response from General Manager on Apr 8, 2024
Dear Rainnia,Thank you for taking a moment to review your recent experience. Based on your rating and comment about the bed, it seems you enjoyed your overall experience. However, cleanliness is one of our top priorities and will be discussed thoroughly by our dedicated team as we make the appropriate changes. We appreciate you reaching out and hope to welcome you back in the future.

10/10 Excellent

Amr

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is in center of town.. the reception desk is very friendly and nice .. vending machines not working.. housekeeping staff is very loud and you can hear them clearly talking in corridors
Stayed 1 night in Mar 2024

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
Good value n service
Stayed 1 night in Mar 2024

6/10 Okay

narv

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms and hotel not very clean at all need full renovation and even room were not cleaned
Stayed 1 night in Mar 2024
Response from General Manager on Apr 1, 2024
Dear Narv,Thank you for sharing your feedback with us. Ensuring a pristine environment is pivotal, and we're concerned to learn about your disappointment. We're committed to enhancing our standards and facilities, and our team eagerly awaits your return for a more satisfying experience.

10/10 Excellent

raj

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Norman

Business traveler, Traveled with partner
Clean, inexpensive, friendly staff
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 29, 2024
Dear Norman,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with pristine accommodations and friendly service, so we're thrilled our commitment to both shone through during your visit. If there was anything we could have done differently to improve your experience even more, please don't hesitate to reach out to us offline. The pleasure was all ours, and we hope to welcome you back in the future.

6/10 Okay

elida

Stayed 1 night in Mar 2024
Response from Front Desk on Mar 24, 2024
Please come again and give us a chance to improve on your next stay.

8/10 Good

Pamela

Traveled with family
Liked: Cleanliness, staff & service
Staff was friendly
Stayed 1 night in Mar 2024
Response from General Manager on Mar 19, 2024
Dear Pamela,Thanks for visiting Super 8 by Wyndham Kennewick. We're happy you noticed our focus on friendly service! Safe travels, and come back soon!

6/10 Okay

Craig

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Adjoing room with very noisy people until early morning hours.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 18, 2024
Dear Craig,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. However, we apologize for any concerns about noise from other guests. Our staff is always happy to assist in situations like this. If you're in the area again, please consider coming back to see us.

2/10 Terrible

Verified traveler

Traveled with family
Liked: Amenities
Had to have my door key reprogrammed every day. The 24 hour wifi account is a joke because it makes you sign in more often than that. The only good thing is they do have a breakfast and they are within walking distance to other restaurants
Stayed 6 nights in Feb 2024
Response from General Manager on Mar 15, 2024
Dear Frank,We appreciate you staying with us and taking the time to share your thoughts. It's great to know that our tasty breakfast and convenient location added to your experience. However, we apologize for any issues with the keys and WiFi. We recognize the frustration this caused, and we'll look into your comments further. Should you be in the area again, we'd appreciate the chance to provide you with a more enjoyable visit.

8/10 Good

Connor

Liked: Cleanliness, staff & service, amenities
Just had a weird smell on the first floor and same with the rooms. But it was a good place to stay
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 15, 2024
Dear Connor,Thank you so much for the high rating. That being said, we're sorry to hear about any unpleasant odor during your visit. Our housekeeping team will be sure to look into your comments further and make improvements where necessary. We hope you'll come back and join us again soon.

8/10 Good

Bonnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Creamer at breakfast would be nice.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 7, 2024
Dear Bonnie,We appreciate your suggestion for improving the breakfast experience at our hotel. Despite your concern, we hope our accommodations were perfect for your needs, and we look forward to making your next stay even better!

10/10 Excellent

Kim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 29, 2024
Thank you for your response, they do help us with our overall satisfaction for the guest.

8/10 Good

Bonnie

Stayed 1 night in Feb 2024
Response from Carolyn on Mar 24, 2024
We are happy to hear that you had a pleasant stay with us.

8/10 Good

tom

Stayed 1 night in Feb 2024
Response from Carolyn on Mar 24, 2024
Thank you for your response to your stay i am glad you enjoyed your stay.

2/10 Terrible

Emily

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had another guest have a key to our room and was called at 6am to ask what car is ours after giving that information upon check in already. Woke our baby twice.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 14, 2024
Dear Emily,We appreciate your feedback, and we truly apologize for the problems that you encountered during your stay. Rest assured that this does not represent our usual level of service. We'll look into your comments further, and we hope you'll consider staying with us again should you be back in town.

6/10 Okay

Sandra

Traveled with partner
Liked: Staff & service
Disliked: Amenities
People was loud and noisy all night we couldn't sleep.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 14, 2024
Dear Sandra,Guest satisfaction means everything to our team, so we're sorry you dealt with some noise issues. It's always our recommendation to reach out to the front desk to see if they would be able to rectify the situation. We hope that otherwise, you enjoyed your stay, and we look forward to welcoming you back and impressing you further.

10/10 Excellent

Loreen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 21, 2024
It's nice to know that the Location was a perk of your stay. Look forward to having you back soon.

10/10 Excellent

elida

Liked: Property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Front Desk on Mar 24, 2024
We are so happy you had a pleasant experience at our entablement please come again.

10/10 Excellent

Silvia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty clean and quiet
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 21, 2024
We really enjoy that you found our hotel to be clean and quiet. Making your stay a 5 out of 5. Thank you for your review!

6/10 Okay

Catherine

Stayed 1 night in Jan 2024
Response from Carolyn on Mar 24, 2024
thank you for letting us know that you enjoyed your stay

8/10 Good

scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk on Feb 21, 2024
Thank you for your review of 4 out of 5. Looks like everything went well.

8/10 Good

Steve

Stayed 1 night in Jan 2024
Response from Front Desk on Feb 21, 2024
Thank you for the review of 4 out of 5. We hope that on your next stay we can change that to a 5 out of 5.

8/10 Good

Jorge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The TV service goes out frequently. Only complaint.
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 21, 2024
Dear Jorge,Thank you for choosing Super 8 by Wyndham Kennewick and for sharing your feedback. While we are happy you enjoyed your stay, we are sorry you had concerns with the television service. Please know that our team is always ready to provide assistance and address any issues that may arise. We look forward to welcoming you back on future trips to our area.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy going
Easy and convenient
Stayed 1 night in Jan 2024
Response from General Manager on Jan 16, 2024
It was a delight hosting you at Super 8 by Wyndham Kennewick, and we appreciate you taking the time to leave such an excellent review. We aim for a perfect rating, and if there is anything we could have done to impress you even more, we are all ears. Thank you for being our guest, and we hope to have the pleasure of hosting you on future visits to Kennewick. Until next time!

8/10 Good

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for the money
Stayed 1 night in Jan 2024

6/10 Okay

Robert

Traveled with family
Liked: Staff & service, room comfort
Overpriced hotel
Pictures are deceiving. This hotel requires major updates and is overpriced. Close to lots of shopping and dining but is not close to the highway.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 12, 2024
Dear Robert,Thank you for sharing your feedback. While we're glad you liked staying near restaurants and stores, it's unfortunate you were disappointed in other areas. Rest assured, we'll look into your concern and make sure our published photos are up-to-date. Our team will continue working hard to maintain our property, and we hope you'll consider staying with us again.

6/10 Okay

Davy John

Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

Corina

Stayed 1 night in Dec 2023

4/10 Poor

Ammon

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Cleaning staff pounds on your door every morning, even if you ask the front desk to please respect the do not disturb sign on the door. I was woken up every morning by a cleaning lady and asked to leave so they could clean, to the point where I had to be rude. Super unprofessional and ridiculous. Got zero restful sleep at this hotel. You get what you pay for I guess.
Stayed 3 nights in Dec 2023
Response from General Manager on Dec 18, 2023
Dear Ammon,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with exceptional service, and we offer our sincere apologies for any disturbances you experienced while you were here. Your comments have been duly noted and will be addressed with our team. We appreciate your feedback and wish you safe travels ahead.

2/10 Terrible

Michelle

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Cleanliness of guest rooms is questionable. Carpets look old and dirty as if they have not been washed since they were installed. Mattress was uncomfortable, would wake up with backache.
Stayed 3 nights in Dec 2023
Response from General Manager on Dec 13, 2023
Dear Michelle,We appreciate your feedback, and we're concerned to hear about your experience. Cleanliness is a top priority for us, and we're disappointed to learn that the guest room did not meet your expectations. We'll address the issues you've mentioned to ensure a more comfortable stay in the future. Your insights help us improve, and we hope to have the opportunity to welcome you back for a better experience.