2/10 Terrible
Trisha M.
Mar 10, 2024
Disliked: Cleanliness
Not as advertized - owners and VACASA unresponsive
Horrible experience. Promised garage had car parked in it and no alternatives provided or suggested by either owner or VACASA (and overnight street parking illegal); advertized BBQ was rusted out, so clearly non-functional for long time; clogged bathroom sink required that we brush our teeth in the shower - and promised repairs never happened (VACASA call center is in Belise); only 1 of 4 TVs worked - rest had missing or non-functional remotes or didn't have reqired programing for promised streaming service; no instructions for how to work gas fireplace, where to put garbage/recycling, when to move car for snow plow (resulting in threating notice to tow); loose stair bannister made walking up steep stairs to main living area downright scary; stained carpet and couch was disqusting and far beyond normal wear and tear; and pleated shades didn't work so any views were fully obstructed. This rental should not be allowed to be listed until major repairs and corrections are made, and this experience will make us forever suspicious of VRBO and VACASA rentals. Oh, and don't believe the "dog friendly" designation. Your dog has to be under 25 lbs, and they charge a ridiculous daily fee for the dog. The rental also has additional undescribed adminstrative/management "fees" that make the actual daily cost of the unit far more expensive than initially advertized.
Trisha M.
Stayed 7 nights in Mar 2024