2/10 Terrible
Sherry
Traveled with family
Jun 1, 2023
Disliked: Cleanliness, staff & service, property conditions & facilities
This was the worst experience ever! I arrived, checked my family in, we go to the room and find that there is human feces on the wall!! I called the front desk, she came up took pictures of the wall and moved us to another room. Next room we are moved to and it was like someone ripped a hand full of pubic hair out and sprinkled it all over the bathroom and the tub. Was absolutely disgusting!! Called front desk and she said there is nothing they could do, they had no other rooms available. I said I want a refund and she hung up the phone on me!! I gathered my things and family went downstairs with the keys and put them on the counter and requested to speak to a manager. I was told there wasn't one available, they couldn't call them and they couldn't give out their contact information, and yet they are the only ones who can refund my money? I was so upset. We left the hotel. I contacted expedia, who I booked through and apparently the refund has to be authorize by the hotel itself and they were refusing to authorize the refund. Seriously! I tried to contact the hotel again, approx 12 additional times over the coarse of 3 days, with no answer. When I finally got through I was then given the phone number for corporate. I contacted them and they told me this establishment is a franchise and they have recorded the problems and the establishment will need to refund my money. Fast forward to approx 3 weeks later- Still no refund. DO NOT STAY HERE. Horrible customer service. NOT CLEAN
Sherry
Stayed 1 night in May 2023