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Reviews of Hyatt Vacation Club at Beach House, Key West

3.5 out of 5
Hyatt Vacation Club at Beach House, Key West
5051 Overseas Highway, Key West, FL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 479 out of 695 reviews" "
Rating 8 - Good. 155 out of 695 reviews" "
Rating 6 - Okay. 31 out of 695 reviews" "
Rating 4 - Poor. 17 out of 695 reviews" "
Rating 2 - Terrible. 13 out of 695 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Marcie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the quiet location, nice pool, clean and comfortable rooms, and the great food, drinks and service from Suzy Q! Our air conditioner wasn't working as well as we'd like, but that's our only complaint. Beautiful place to stay; we'll be back!
Stayed 5 nights in May 2024

10/10 Excellent

Andre, Longueuil

Liked: Cleanliness, staff & service
Good place
Stayed 1 night in May 2024

6/10 Okay

Ellen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great living space Parking would be nice if each unit had a designated spot FYI the pool is on the smaller size and at max is 4’ deep so gets very warm
Stayed 4 nights in May 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024

10/10 Excellent

Reginald, Greenacres

Traveled with family
Liked: Property conditions & facilities
Great location and tiki bar was amazing
Stayed 1 night in May 2024

8/10 Good

OSCAR

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Room was ok, but the service on the front desk was terrible
Stayed 1 night in May 2024

10/10 Excellent

Santo, Glastonbury

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and facilities were beautiful! Highly recommend the place
Stayed 5 nights in May 2024

10/10 Excellent

laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really pleasantly surprised how nice and roomy the room was, beautiful decor
Stayed 2 nights in May 2024

10/10 Excellent

Andrew S

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
The property was very nice & clean. The staff was helpful and friendly! It was easy to get around but if you’re looking for a place close to the action, this isn’t the place!
Stayed 3 nights in May 2024

8/10 Good

Remmert

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and big apartments with good kitchens and balconies. There was not much of a beach though. Pool was nice and large only it was quite shallow to a large extent.
Stayed 2 nights in May 2024

10/10 Excellent

Cynthia, Adair

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was beautiful and well-maintained. We sat by the pool every day and it was lovely. Our rooms and unit very good condition and nicely decorated. We would definitely go back.
Stayed 4 nights in Apr 2024

10/10 Excellent

vladimir, brooklyn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is perfect.
Stayed 6 nights in Apr 2024

10/10 Excellent

ZHAOBO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is new, very clean, the room is big, the swimming pool is beautiful. It’s worth the five stars
Stayed 3 nights in Apr 2024

4/10 Poor

Dennis

Stayed 7 nights in Jan 2024

2/10 Terrible

KARINA MERCEDES

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrific stay!!! From arriving & having the doors closed, lights turned off.. no one working except a security.. once we spoke with him he went through paper work we had our names & confirmation done had PAID IN FULL but NO KEYS NO ROOM. Literally no ROOM! Going through All of this in the middle of the night with a small child!! after all of that they still couldn’t find our keys so we were put in a emergency room.. which we were woken up to loud noises & banging which seems to be from construction at 7am!!! about an hour or 2 after the office calls.. we have to move rooms again! With all of our stuff already in the room we had to by ourselves move everything from one side of the property to the complete other side! All way to the 3rd floor! With not one person from the hotel to help! When we finally went down to the pool we ordered food which my husband gets food poisoning from eating fish from The bar they have at the pool!!! That caused us to have to cancel our reservations at the restaurant we were going to celebrate my birthday!!! Completely ruined my birthday every single day!!! Imagine spending so much money on your birthday, driving over 5 hours to experience a horrific experience!! NEVER AGAIN!!! Hopefully someone can give me every penny back because this was the worst birthday ever thanks to HYATT VACATION CLUB AT BEACH HOUSE KEY WEST!! DO NOT STAY HERE!! BEWARE !!
Stayed 2 nights in Apr 2024
Response from Ryan on Apr 23, 2024
Thank you for your review. We sincerely apologize for the unfortunate experience you had at Hyatt Vacation Club at Beach House Key West, especially considering it was your birthday trip. Having a paid reservation but no room available upon arrival, followed by noise disruptions, multiple room changes, and food poisoning is completely unacceptable. Please reach out to us directly so we can discuss the points and ensure a smooth and enjoyable experience on your next visit.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Ryan on Apr 18, 2024
Thank you for leaving a positive review with us. We greatly appreciate it.

8/10 Good

Rachel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The fact there was only one elevator was a bummer. We didnt find the luggage carrrier until well after we climbed all 52 stairs several times to bring all our belongings up. Our room was amazing and the view was so nice. I would definitely recommend staying here
Stayed 4 nights in Mar 2024
Response from Ryan on Mar 26, 2024
Rachel, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

10/10 Excellent

dharmapad

Traveled with family
I had a great time. Thank you
Stayed 3 nights in Mar 2024
Response from Ryan on Mar 26, 2024
Thank you, dharmapad, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Audrey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms. Clean. Off the “strip”. Loved the tiki hut…lovely pool and hot tub. Not overly packed.
Stayed 3 nights in Mar 2024
Response from Ryan on Mar 15, 2024
Thank you, Audrey, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Gillian

Stayed 5 nights in Mar 2024
Response from Ryan on Apr 8, 2024
Thank you, Gillian, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Vinicio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location and space
Stayed 2 nights in Feb 2024
Response from Ryan on Mar 1, 2024
Thank you, Vinicio, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Peggy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best resort ever!
Stayed 1 night in Feb 2024
Response from Ryan on Mar 1, 2024
Thank you, Peggy, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Alisdair

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Ryan on Mar 1, 2024
Thank you, Alisdair, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

4/10 Poor

Robert

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unfortunately, the room we stayed in had furniture that was dated and uncomfortable. In the morning there were bugs in the kitchen sink and in the cupboard where the garbage receptacle. Not sure if they were small roaches or bug. We needed to wash all clothes when we returned home. My wife and mother in law had bug bites after the first night
Stayed 4 nights in Feb 2024
Response from Ryan on Feb 19, 2024
Hi Robert, so sorry about the dated furniture & bugs! That's unacceptable. We're taking immediate action to investigate, address & prevent future issues. We value your feedback & hope to regain your trust. Can we connect directly to discuss solutions?

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun in Key West
We had a great time discovering Key West and the accommodations were excellent!
Stayed 2 nights in Feb 2024
Response from Ryan on Feb 12, 2024
Karen, thank you for your amazing 10/10 review! We greatly appreciate your positive feedback, and we're here to ensure every stay with us is top-notch. If you ever have any specific comments or suggestions to share, please feel free to do so. Your satisfaction is our priority, and we look forward to serving you again soon!

8/10 Good

Amy

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Nice, comfortable and clean.
Very nice property. The rooms and pool area is both nice. The beach area is not nice. This location does not have bars and restaurants other than a little pool bar. The rooms have nice screened porches and are very comfortable. The rooms have small TV’s but overall a nice property!
Stayed 2 nights in Feb 2024
Response from Ryan on Feb 12, 2024
Hey Amy, thanks for the review! Glad you found the rooms & pool area comfy & clean! We hear you on the beach & limited dining options. We're always looking to improve guest experience, so your feedback is valuable. Hope you give us another shot for a 10/10 with stunning beach access & diverse dining options!

10/10 Excellent

vincent

I will definitely be back. Loved it!
Stayed 3 nights in Jan 2024
Response from Ryan on Feb 2, 2024
Thank you, Vincent, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Elizabeth, Brooklyn New York

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very comfortable, clean, spacious, quiet
Stayed 3 nights in Jan 2024
Response from Ryan on Feb 2, 2024
Thank you, Elizabeth, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Chantal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Ryan on Feb 2, 2024
Thank you, Chantal, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

8/10 Good

Catherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bit expensive but worth it. Beautiful place. Well maintained.
Stayed 4 nights in Jan 2024
Response from Ryan on Jan 24, 2024
Hey Catherine, thanks for the review! Glad you loved the beauty & upkeep - worth every penny, right? We appreciate you understanding the value we offer. Hope to see you back soon!

10/10 Excellent

Cynthia Ann

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we loved it all!
Stayed 2 nights in Jan 2024
Response from Ryan on Jan 16, 2024
Thank you, Cynthia, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Tina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with gorgeous pool. We loved everything about it.
Stayed 3 nights in Jan 2024
Response from Ryan on Jan 16, 2024
Thank you, Tina, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

8/10 Good

Stacie

Stayed 3 nights in Jan 2024
Response from Ryan on Jan 8, 2024
Stacie, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

2/10 Terrible

Roi

Traveled with family
Disliked: Property conditions & facilities
Horrible experience, was on the 2nd floor, the noise from the room above us was unbearable, and all night. The front desk only said they will give them a courtesy call, but there is nothing they can do. We were with kids who couldn't sleep at all due to the noise, and it completely ruined the vacation. This hotel is designed like a cheap apartment building with zero privacy and noise control! Avoid at all costs! Its also out of the town and very inconvenient! I was expecting a lot from Hyatt and from reading other reviews!!
Stayed 2 nights in Jan 2024
Response from Ryan on Jan 8, 2024
We are heartbroken your vacation was ruined by noise! Nothing worse than sleepless nights with kids. Deeply sorry, especially after reading great reviews! We're investigating the noise source & tightening complaint protocol. Location not ideal for everyone, noted. Your feedback helps us improve.

10/10 Excellent

Joni, Davie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Ryan on Jan 8, 2024
Thank you, Joni, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Edwin

Stayed 1 night in Jan 2024
Response from Ryan on Jan 8, 2024
Edwin, thank you for your amazing 10/10 review! We greatly appreciate your positive feedback, and we're here to ensure every stay with us is top-notch. If you ever have any specific comments or suggestions to share, please feel free to do so. Your satisfaction is our priority, and we look forward to serving you again soon!

4/10 Poor

adeel

Stayed 2 nights in Dec 2023
Response from Ryan on Jan 5, 2024
Adeel, we're so sorry to see your 2-star rating! We strive to provide an exceptional experience for every guest, and your feedback is crucial for us to understand your concerns. Could you please elaborate on what led to your rating? Sharing specific details would be immensely helpful in pinpointing areas for improvement and ensure a 5-star experience for you next time.

6/10 Okay

Michael

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Rooms are well set up, clean, well appointed. Great to have 2 bedroom / 2 bathroom. Nice courtyard, great lanai. Location is quiet, but no shuttle to downtown area and dining is very limited - just a tiki bar & food truck. Waterfront is very boring. Checkout is 10AM which is too early. Housekeeping stood there waiting as of 9:50 AM - annoying and stressful. This place is OK but not great value for what they charge.
Stayed 3 nights in Dec 2023
Response from Ryan on Jan 5, 2024
Micheal, thank you for your feedback. We acknowledge your points about dining variety and checkout time. We're exploring improved access to downtown and enhanced on-site options. Housekeeping procedures are being reviewed. We strive to offer exceptional value and appreciate your insights.

6/10 Okay

Semoine

Traveled with family
Liked: Staff & service, amenities
Pros: Our room was clean and well-appointed. The staff was friendly and informed of various things we could do on the island. Cons: The facility's late checkout is 10am which isn't convenient for the late afternoon and evening flights. In hindsight I would have scheduled an earlier flight out, however, we made good use of the time by taking the hop-on/hop-off tour around the island until it was time to check in at the airport.
Stayed 6 nights in Dec 2023
Response from Ryan on Jan 5, 2024
Thank you for taking the time to review your stay with us. We're happy you enjoyed your clean and comfortable room and the friendly, helpful staff. Your kind words about their island recommendations are much appreciated!We completely understand your feedback about the 10am checkout time being inconvenient for later flights. While we have limitations due to room turnover schedules, your suggestion for more flexible options is valuable. We're continuously looking for ways to enhance the guest experience, and we'll definitely consider exploring potential solutions like late check-out requests, luggage storage, or extended amenities for departing guests.

8/10 Good

Christelle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’d have giving it 5 stars if we didn’t have to use the pull out bed. It could use some cleaning. Mattress was stained and the comforter used. It was very unappealing to use! Overall everything else was perfect.
Stayed 2 nights in Dec 2023
Response from Ryan on Dec 29, 2023
Thank you, Christelle, for taking the time to leaving a review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

takina

Stayed 3 nights in Dec 2023
Response from Ryan on Jan 16, 2024
Thank you, Takina, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

David A

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was fantastic, had a really nice time staying here.
Response from Ryan on Feb 12, 2024
Thank you, David, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Mikkel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Ryan on Dec 20, 2023
Thank you, Mikkel, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Quiet. Great balcony area Updated and clean.
Stayed 4 nights in Dec 2023
Response from Ryan on Dec 20, 2023
Thank you, Christine, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Salome

Liked: Cleanliness, staff & service, property conditions & facilities
WONDERFULLY
Response from Ryan on Feb 6, 2024
Thank you, Salome, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Juliana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Ryan on Dec 20, 2023
Thank you, Juliana, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

6/10 Okay

joe

Traveled with partner
Liked: Property conditions & facilities
Noisy
Stayed 6 nights in Dec 2023
Response from Ryan on Dec 14, 2023
Thank you, Joe, for taking the time to leave your review! It's unfortunate to hear the area was noisy impacting your experience. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Yin

Liked: Cleanliness, staff & service, property conditions & facilities
We would love to visit Key West and stay in Hyatt again.
Stayed 4 nights in Nov 2023
Response from Ryan on Nov 29, 2023
Thank you, Yin, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Ryan on Nov 29, 2023
Thank you, Beverly, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!