Overall, the apartment I was given had all qualities one would desire: the apartment was clean, frequently cleaned with negotiable timing for convinience, everything one needed was located somewhere within the apartment, the staff were friendly (although, some lacked sufficient English, therefore it is best to learn some basic Ukrainian/Russian. I doubt one would go to Kiev without this knowledge anyway), the apartment had good heating, no water or electricity problems, everything was at a close range (restaurants, supermarkets, shops, parks and historical/local attractions). I cannot fault the management of this apartment system, since the staff can write fluently in English and communicate and organise where to collect your room key, when to clean the room, if any problems arise and when to return the key. I do not wish to fault this company and their apartments, they are perfect if you do not wish to seek a hotel, and want real living in Kiev.