“Let me start by saying that if it wasn't for the staff, I’d give Azul 2 stars. My husband and I were returning guests from 2021, expecting an improved post-pandemic experience, but our loyalty wasn't even acknowledged.
First, the liquor request runaround was completely unnecessary. Before arriving, I coordinated with the resort (Janice) regarding liquor lists, pricing, and the spa menu. I was told my request for Hennessy VS would be handled upon check-in. It was not. Staff sent us hunting……