Dear Lynne, thank you for taking the time to leave us such kind feedback on your recent stay with us. I am pleased to know that you enjoyed your time with us here in Knoxville, and we TRU-ly look forward to opportunities to welcome you back soon. In the mean time, have a wonderful day, and safe travels!

Dear Brian, thank you very much for taking the time to leave us such a kind review. It is has been our sincere pleasure to host you, although I do wish it was under better circumstances. You are TRU-ly welcome here in Knoxville, and, although we are glad to welcome you back any time, I do hope that you are able to make it more than 5 miles out next time. Have a GREAT day!

Dear Andrew, thank you for your recent stay with us, and thank you doubly for taking the time to leave us such a kind review. I am exceedingly pleased to see that you enjoyed your stay, and that our staff was able to make a positive impression on your experience. We sincerely look forward to any opportunity to host you again soon. In the mean time, we wish you safe travels. Have a TRU-ly phenomenal day!

Dear Cody, thank you for taking the time to review your recent stay! I'm glad to see that you enjoyed your time with us, and we hope to welcome you back soon!

Dear Jessie, thank you for your recent stay with us. It was our sincere pleasure to host you, and we look forward to any opportunity to welcome you back to Knoxville! Until next time, we wish you safe travels. Have a great day!

Dear Matthew, thank you for your recent stay with us, and thank you again for taking the time to leave us your thoughts. I am glad to see that you enjoyed your stay, and we hope to welcome you back to our little slice of Knoxville soon. Have a great day!

Dear Greg, thank you for taking the time to leave us your thoughts on your recent stay! I am glad that you enjoyed your experience, and we hope to welcome you back to Knoxville soon. In the mean time, we wish you safe travels. Have a great day!

Dear Angie, thank you for taking the time to rate your recent experience with us! I am glad to see that your stay was a great one, and we sincerely hope to welcome you back soon! Have a great day!

Dear Angie, thank you for taking the time to review your recent experience with us! It was our pleasure to welcome both you and your furry friend! We'll see you soon!

Dear Janice, I want to take this opportunity to apologize again about the computer system malfunction. As I explained when you checked in, all three of our available workstations froze and had to be fully restarted while checking you in to our property. I do hope that you enjoyed your stay, and have a wonderful day.

Dear Josephine, thank you for taking the time to rate your recent stay with us! I am glad to see that you enjoyed your stay, and we sincerely look forward to any opportunity to welcome you back in the future. In the mean time, have a wonderful day and safe travels.

Dear David, thank you for taking the time to leave us such a kind review of your recent stay with us! I am glad to see that you enjoyed your stay. It was our sincere pleasure to host you and your family, and we Truly hope that you will allow us to welcome you back to Knoxville soon! In the mean time, we wish you safe travels. Have a wonderful day!

Dear Samantha, thank you for taking the time to review your recent stay with us! I am glad to see that you enjoyed your stay. I am particularly pleased to see that our staff was able to make you feel welcome, and I know that Mr. Chris will be delighted to know that he was able to have such a positive impact on your stay. Again, we thank you for allowing us to host you, and we sincerely look forward to any opportunity to welcome you back in the future. Until then, we wish you safe travels. Have a Truly magnificent day!

Dear Claude, thank you for taking the time to leave us a review of your recent experience with us. I am pleased to see that you enjoyed your stay, and, although I am unsure who welcomed you at check in, I know that any of our front desk staff would have been sincerely delighted to do so. When you travel, we know that you have a plethora of choices, so thank you for allowing us to welcome you to Knoxville. Have a wonderful day and safe travels!

Dear Marlene, first of all, thank you for allowing us to host you for your recent trip into Knoxville. Thank you again for taking the time to leave us such a kind review. It was our sincere pleasure to welcome you to our much beloved East Tennessee Home, and we hope to welcome you back soon! Until next time, we wish you safe travels. Have a Truly LOVELY day!

Dear Jack, thank you for taking the time to leave us your thoughts on your recent stay. It was our pleasure to host you, and I am sincerely pleased that we were able to make a positive impact on your experience as a staff. We look forward to welcoming you back to Knoxville soon. In the mean time, we wish you safe travels and a Truly phenomenal day!

Dear Bonnie, thank you for taking the time to rate your recent experience with us. We are glad that you enjoyed your stay, and we hope to welcome you back soon. In the mean time, we wish you safe travels. Have a Truly phenomenal day!

Dear Melissa, thank you for taking the time to review your recent stay with us! I am glad that you enjoyed your stay, and I hope that you were able to take full advantage of the amenities available to you, like our 24 hour complimentary play pool table! We sincerely hope to welcome you back to Knoxville soon. In the mean time, we wish you safe travels. Have a WONDERFUL day!

Dear Jennifer, thank you for taking the time to leave us your thoughts on your recent stay. I am glad that you found your room to be clean and comfortable. I hope that you and your four-legged friend got the chance to take full advantage of your stay. We have the indoor salt water pool and 24/7 fitness center for our human friends, and we have a spacious off leash area for our furry friends! We look forward to the chance to welcome you back to Knoxville (or should I sax Barxville?) soon. Until next time, we wish you a wonderful day and safe travels!

Dear Cori, thank you for taking the time to rate your recent stay. I'm glad to see that it was a good one, and we hope to welcome you back to Knoxville soon. Have a great day!

Dear Oromi, thank you for taking the time to rate your recent experience with us! I am pleased to see that you enjoyed your stay, and we hope that you will allow us the opportunity to welcome you back to Knoxville soon. Have a truly PHENOMENAL day!

Mr. Thomas, Thank you so much for staying with us at the Tru by Hilton Knoxville North and for taking the time to fill out a review. I am glad that you had a good stay and we hope we get to see you the next time you are in town. Travel safe and have a great day.

Dear Neil, thank you for your recent stay with us, and thank you again for taking the time to rate your experience. I am glad to see that you enjoyed your stay! I hope that you were able to take full advantage of the array of amenities available to you as our guest (like our indoor heated saltwater pool). If not, though no fear! They will be waiting the next time we welcome you to Knoxville. Until then, we wish you safe travels. Have a Truly phenomenal day!

Dear Ana Sofia, thank you for taking the time to review your recent stay with us. I am pleased to see that you enjoyed your stay, and I know that Ms. Michelle will be glad to know that she was able to make such a positive impact on your stay. It was our pleasure to welcome you back, and we look forward to welcoming you again soon! Have a fantastic day!

Dear Mathew, thank you for your review of your recent experience with us. I am glad to see that you enjoyed your stay, and we hope to welcome you back to Knoxville soon. In the mean time, we wish you a WONDERFUL day and safe travels! Happy St. Patrick's day!

Dear Catherine, thank you for taking the time to leave us your thoughts on your recent stay with us. I am pleased to see that you enjoyed your stay, and I am particularly glad that we were able to make you feel welcome as a staff. We look forward to any opportunity to welcome you back for future stays. Until next time, we wish you safe travels. Have Truly fantastic day!

Dear Glenn, thank you for taking the time to leave us your thoughts on your recent stay with us! It was our pleasure to host you, and I am pleased to see that you appreciate the ways we've striven to maximize minimalism throughout Tru by Hilton's uniquely Tru design. We hope to welcome you back to Knoxville soon, but in the mean time, we wish you safe travels. Have a fantastic day!

Dear Elizabeth, thank you for taking the time to rate your recent experience with us. We are pleased to see that your stay was a great one, and we hope to welcome you back soon. In the mean time, have a wonderful day and safe travels.

Dear Patrick, thank you for taking the time to review your recent stay with us! I am pleased to see that you enjoyed your time with us, and I'm especially glad that we will get the chance to welcome you back! It is Truly our pleasure to share our East Tennessee home with our guests, and we look forward to hosting you while you get to explore it a little more fully. We'll see you soon!

Dear Yilian, thank you for your recent stay with us. We appreciate you taking the time to share your thoughts with us, and we are pleased to see that you enjoyed your stay. It was our pleasure to host you, and we hope to welcome you back soon. Have a great day!

Thank you so much for staying with us at the Tru by Hilton Knoxville North and for taking the time to fill out a review. I am glad that you had a good stay and we hope we get to see you the next time you are in town. Travel safe and have a great day.

Dear Julia, thank you for your recent stay, and thank you doubly for taking the time to share your thoughts on your experience. I am sorry that you missed having a closet in your room. While we do not have closets or dressers in our guest rooms, the Tru was designed to maximize minimalism by providing several functional options for storing luggage and hanging your clothing. We are pleased that you enjoyed your stay, and we sincerely look forward to any opportunity to welcome you back to Knoxville. In the mean time, we wish you a Truly LOVELY day and safe travels!

Dear Kathleen, thank you for your recent stay with us, and thank you doubly for taking the valuable time out of your day to leave us such a positively GLOWING review! I am thrilled to see that you enjoyed your stay, and I am sorry to hear that we were unable to provide the extra pillows you requested. Rest assured, we will have new extra pillows in soon, and this will not be an issue in the future. It was our honor to host you, and we sincerely look forward to any opportunity to welcome you back to Knoxville for future stays. (...hopefully when you can get some pool time in!) In the mean time, we wish you safe travels. Have a Truly PHENOMENAL day!

Dear Susan, thank you for taking the time to review your recent stay with us, I am glad to see that you enjoyed your stay, and I am especially pleased that we were able to make both you and your furry friend feel welcomed! We sincerely look forward to any opportunity to welcome you back to Knoxville. In the mean time, we wish you a wonderful day and safe travels.

Dear tyler, thank you for taking the time to rate your recent stay with us. I am glad to see that it was a good experience, and we hope to welcome you back to Knoxville soon. Have a wonderful day and safe travels!

Dear Bernard, Thank you so much for your terrific review! From our friendly and dedicated team to our comfortable accommodations and fun amenities, we strive to exceed expectations with every visit. It's wonderful to know that you enjoyed your stay and we can't wait to welcome you all back to our property! Travel safe and have a great day.

Dear Leslie, thank you for taking the time to review your recent stay with us. I am happy to see that you enjoyed your stay, and I am especially pleased that we were able to provide viable breakfast options for you and your guests! It was our sincere honor to host you, and we look forward to any opportunity to welcome you back to Knoxville. Until next time, we wish you safe travels and a wonderful day!!!!

Dear Anonymous, thank you for taking the time to rate your recent stay with us. We are sorry to see that your experience fell short of your expectations. We would love to hear more about how we can improve your stay experience. Please feel free to reach out to us at 865-862-9862 extension 0.

Dear Lindsey, thank you for your recent stay with us, and thank you again for taking the valuable time out of your day to rate your experience! I am glad to see that you enjoyed your stay, and I hope that you were able to take full advantage of the assorted amenities available to you during your stay. It was our sincere pleasure to welcome you to Knoxville, and we Truly hope to host you again soon. Until next time, we wish you a lovely day and safe travels!

Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!

Thank you so much for staying with us at the Tru by Hilton Knoxville North and for taking the time to fill out a review. I am glad that you had a good stay and we hope we get to see you the next time you are in town. Travel safe and have a great day.

Dear Chad, thank you for taking the time to leave us a review for your recent stay with us! I am glad to see that you enjoyed your stay and were able to take advantage of the many amenities we have to offer. We hope to welcome you back to Knoxville soon. Until then, we wish you safe travels and a wonderful day!

Dear robert, thank you for your recent stay with us, and thank you doubly for taking the time to leave us your thoughts. I am glad to see that you enjoyed your stay, and we sincerely hope to welcome you back soon. Until next time, we wish you a fabulous day and safe travels.

Dear Gary, thank you for taking the time to rate your recent experience with us. I'm glad to see that it was a great one! We hope to welcome you back to Knoxville soon, and we wish you a wonderful day! Safe travels!

Dear Gayle, it was our sincere pleasure to host you for your visit to Knoxville, and I would like to take this opportunity to thank you again for allowing us to do so. I am pleased to see that you were able to take full advantage of the array of amenities available to you, and I am especially glad that we were able to make you feel welcomed as a staff. We Truly look forward to welcoming you back for future stays, and in the mean time, we wish you a Truly, whimsically, wonderful day. Safe travels!!!

Dear Mrs. Catherine, First of all, I hope this finds you doing well. I wanted to express our apologies for the disappointment with the experience you had during your stay at the Tru by Hilton Knoxville North. I can certainly understand your frustrations and concerns regarding your fall in the parking lot. This is not the type of experience we want our guests to have, and I am sorry that this was your situation during your time at the hotel. We work routinely with our department managers to address quality and service matters. Please remain assured that we will be sharing your feedback and disappointments with the staff. While regrettably I cannot change the experience you had during your stay with us, I would like to help make amends by taking care of the charges for Friday night. We have refunded the credit card that was used and those funds should be available to you within a few days. I want you to know that our maintenance team had been out every day shoveling snow since it started earlier in the week. We had 6 inches on Monday and they focused on the sidewalks and the handicap parking spots. We had snow off and on thru the week and as soon as they cleared an area..... it would end up covered right back up. They went thru 180 lbs of ice melt/salt on the day of your arrival due to the light rain and sleet on Friday morning. It never got over freezing on Friday and we didn't want to waste the salt. It was to that point that the weather was actually too cold for the salt to help us keep our roads safe. With temperatures already having hit single digits and the forecast predicting more heading our way, we had already passed the point where salt would be considered effective. It never made it above 19 degrees on Saturday and many of our guests stayed over to keep from having to drive in this. We hired people to scrape our parking lot but the cars made it difficult to clear paths for walking. Once again, our deepest apologies for the disappointments you have incurred. While I wish this had not been your overall stay experience at our Tru, I would like to thank you for making us aware of this situation. If you would like to speak to me personally in follow-up to this email, please do not hesitate to reach out at 865-862-9862. Thank you for your loyalty to Hilton. Travel safe and have a great day.

Dear Randy, Thank you for the stay and the nice feedback. We strive for 100 percent guest satisfaction, and I’m very glad that you got that. We believe in providing a great combination of comfort, convenience, amenities, and value to our guests. I hope that if your travels bring you back to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure. We look forward to welcoming you back again.

Hello Angela!Thank you so much for staying with us at the Tru by Hilton Knoxville North and for taking the time to fill out a review. I am glad that you had a good stay and we hope we get to see you the next time you are in town. Travel safe and have a great day

Dear Susan, thank you for taking the time to leave us a review of your recent stay with us. I am glad that you enjoyed your stay, although, I am sorry that you found our pillows lacking in firmness. We are always happy to provide extra pillows or additional, firmer, king sized pillows. I am also sorry that you found the refrigerator/ microwave setup to be less than ideal. We do provide each guest with a mini refrigerator in their room, and we have a microwave available in the lobby 24/7. We are also always happy to accommodate guests by storing excess food in our employees' breakroom refrigerator/ freezer and by providing microwaves upon request for stays longer than 2 nights. Again, I am glad that you enjoyed your stay with us, and we sincerely hope to welcome you back to Knoxville in the future. Until next time, have a phenomenal day and safe travels!