"I have booked this resort reason for the Phuket Marathon, this resort is nearby the starting point of the Marathon event. The resort has a good view of the beach, there are many facilities, such as fitness centre, swimming pool, restaurant and club house.
I would appreciated that the resort can provide early check in for us. Then, we can drop down the luggage and visit attractions smoothly.
Last but not least, the staff are very helpful and nice! We did not know how to going to the gym room, so we wrongly entry the Club house, but the staff not only tell us how to go there, she also brings us to the gym room directly. That's why i am highly recommended this resort!"
"Overall we’re pretty satisfied with our stay, room is clean and spacious, thanks for the upgrade btw 🙏. We had dinner in the ISLA restaurant, food is amazing!! Swimming pool is not crowd, very kids friendly, and it’s so close to the beach which is another reason we want to stay here.
I noticed that Aroma is a pretty new hotel, so here are some suggestions for your improvement according to my personal experience:
1. The air conditioning is not responsive, room is so humid and hot when we checked in, after calling the front desk, the lady said it takes 10 mins for it to work. Well, I’m not sure it’s the settings of the Mitsubishi air-con, if so, would be nice if you can have your staff to switch on the air-con before your guest check-in the room.
2. The “Make up room” and “DND” buttons are very confusing, it’s hard to distinguish it’s on / off, you don’t expect your guests have to learn and guess is it on or not, I’d rather prefer the traditional way to put the sign on the handle instead, 100% of people should know what to do. After not having someone to clean up for 2 days, I have to call front desk again and I was being questioned did I turn the make up room light on, well, it makes me feel like I’m being blamed, not good service at all…
3. Have your engineer to check the TV remote battery regularly, it’s not really a good experience I have to call the 3rd time to the front desk to ask for battery replacement, and I have to call again after no one show up in 10 mins…"
您一定不愿错过普吉岛矿业博物馆和塔廊国家博物馆的精彩展览。卡马拉海滩、邦涛海滩和苏林海滩是您在岸边休闲散步的好地方。在洛克岛游玩时,不妨去普吉冒险迷你高尔夫、蓝树和Phuket Cable Ski and Phuket Wake Boarding (普吉岛缆绳滑水和普吉岛花式滑水),与家人度过一段欢乐时光。