2 outdoor pools, open 8:00 AM to 8:00 PM, sun loungers

Reviews of BlueSotel SMART Krabi Aonang Beach - Adults only

4 out of 5
BlueSotel SMART Krabi Aonang Beach - Adults only
1077 Aonang Soi 15, Moo 2, Aonang, Krabi, Krabi

Reviews

9.0

Wonderful

Rating 10 - Excellent. 252 out of 417 reviews" "
Rating 8 - Good. 118 out of 417 reviews" "
Rating 6 - Okay. 28 out of 417 reviews" "
Rating 4 - Poor. 13 out of 417 reviews" "
Rating 2 - Terrible. 6 out of 417 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Esther

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Location and nice pools
Stayed 2 nights in May 2024

10/10 Excellent

Adina Elena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property
Stayed 14 nights in May 2024
Response from The Management BlueSotelSMART on May 17, 2024
Dear Adina,Thank you for your positive feedback! We're delighted to hear you enjoyed our property. We look forward to welcoming you back in the future!

4/10 Poor

Montoya

Traveled with partner
Disliked: Staff & service, amenities
Staff was not friendly, except 1 or 2 at front desk. House keeping staffs seemed annoyed when you request for something extra like towels or toilet paper. Bell desk never helped with our luggage, but would help others instead. European foreigners to be specific. Only thing I enjoyed was the rooftop pool.
Stayed 3 nights in May 2024
Response from The Management BlueSotelSMART on May 17, 2024
Dear Montoya,Thank you for sharing your feedback. We're sorry to hear about your experience and sincerely apologize for the lack of friendliness and assistance you encountered. We strive to provide excellent service to all our guests and will address these issues with our team. We are glad you enjoyed the rooftop pool, and we hope you'll consider giving us another chance in the future. Your comments are invaluable for improving our service. Please contact us directly so we can make it right on your next visit.

10/10 Excellent

Emily

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and facility was very clean, staff was very nice, and close to the beach, the only thing that I would like to comment on is that the main shopping strip is a little far away from the entrance/not as convenient as the other BlueSotel. It would be a little difficult for someone unable to walk long distances or a disability.
Stayed 6 nights in Apr 2024
Response from The Management BlueSotelSMART on May 11, 2024
Dear Emily,"Thank you for your valuable feedback and positive comments about our clean facilities, friendly staff, and proximity to the beach. We're delighted that you had an enjoyable stay. We understand your concern about the distance to the main shopping strip, especially for those with mobility challenges. We will certainly take this into consideration for future improvements. In the meantime, our team is always available to assist with transportation arrangements or provide recommendations for nearby amenities. Your comfort and convenience are important to us, and we appreciate you bringing this to our attention. We hope to welcome you back for another pleasant stay in the future!"

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful clean and no kids
Stayed 1 night in May 2024
Response from The Management BlueSotelSMART on May 17, 2024
Dear Daniel,Thank you for your feedback! We're glad to hear you found our place beautiful and clean. We pride ourselves on maintaining a peaceful environment for our guests. Your satisfaction is important to us, and we hope to welcome you back soon!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The swimming pool was great for lap swimming.
Stayed 5 nights in Apr 2024
Response from The Management BlueSotelSMART on May 11, 2024
Dear Richard,"Thank you for sharing your experience! We're thrilled that you enjoyed our lap swimming facilities. It's wonderful to hear that the swimming pool met your needs. We strive to provide a great experience for all our guests and appreciate your feedback. We hope to see you again soon for more laps and relaxation by the pool. If you have any further suggestions or comments, please feel free to reach out. Thanks again for choosing us for your swimming needs!"

10/10 Excellent

Daniel

Liked: Cleanliness
Stayed 6 nights in Apr 2024
Response from The Management BlueSotelSMART on May 17, 2024
Dear Daniel,Thank you for the perfect rating! We're thrilled to know you had a great experience at our property. Your satisfaction is our top priority, and we look forward to welcoming you back soon!

10/10 Excellent

Derrick

Stayed 3 nights in Apr 2024
Response from The Management BlueSotelSMART on May 17, 2024
Dear Derrick,Thank you so much for the 5 out of 5 rating! We're thrilled to hear you had such a positive experience with us. Your support means a lot, and we look forward to welcoming you back soon!

10/10 Excellent

Natasha

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved our overnight here! We will definitely be back! Also renting motorcycles for the day was very reasonable!
Stayed 1 night in Apr 2024
Response from The Management BlueSotelSMART on Apr 27, 2024
Dear Natasha,Thank you for your glowing review! We're thrilled that you loved your overnight stay with us and that you plan to return. It's fantastic to hear that you found our motorcycle rental service very reasonable. We look forward to welcoming you back for another memorable visit soon! Safe travels until then!

8/10 Good

Lyndel

Traveled with family
Staff were friendly. Pool access room was great. Shower could do with a good scrub. Roof top pool and bar was good. Breakfast had a good selection. Nearly fell over on the wet floor.
Stayed 6 nights in Apr 2024
Response from The Management BlueSotelSMART on Apr 27, 2024
Dear Lyndel,Thank you for your feedback. We're pleased you enjoyed our friendly staff and amenities like the pool access room and rooftop bar. We apologize for the shower oversight and any inconvenience caused by the wet floor. We'll address these promptly. Your safety is paramount. We're glad you liked our breakfast selection and value your input. We look forward to welcoming you back for an improved experience."

10/10 Excellent

Rosanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really loved the room and the pool of the roof with the daily sunsets and many sunbeds. We enjoyed the gym. Overall a really good quality hotel. We loved the parking guy, he was really friendly. Actually friendlier than the reception. I didn't like that they did not greet us when we arrived daily at the hotel. They look at you, but it feels extra welcoming if they add a 'Hello'.
Stayed 6 nights in Apr 2024
Response from The Management BlueSotelSMART on Apr 21, 2024
Dear Rosanne,Thank you for your valuable feedback! We're thrilled to hear that you enjoyed our rooms, rooftop pool, and gym during your stay. Your compliments about our parking attendant are greatly appreciated, and we'll be sure to share your kind words with him.We apologize for any oversight at the staff regarding greetings upon your arrival. We're always striving to enhance our hospitality, and your feedback helps us improve. Your suggestion for a warmer welcome will be taken into consideration to ensure a more inviting experience for our guests. We hope to welcome you back soon for another enjoyable stay. Thank you again for choosing our hotel!

8/10 Good

Leanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property only down fall is the hallways echo can hear other guests talking closing doors
Stayed 4 nights in Apr 2024
Response from The Management BlueSotelSMART on Apr 16, 2024
Dear Leanne,Thank you for your kind words about our property! We appreciate your feedback regarding the noise levels in our hallways. We apologize for any inconvenience this caused during your stay. Rest assured, we are looking into ways to address this issue to enhance our guests' overall experience. We hope to have the opportunity to welcome you back and provide an even more enjoyable stay in the future.

6/10 Okay

Prashant, Singapore

Traveled with group
Liked: Cleanliness
Pros Rooms and balcony are decent size. Excellent rooftop pool and view. Cons All the pool view rooms have no privacy. It is not located on the main street. You will need a scooter or be ready to walk more than 10 min for even a convenience store. Facilities are limited. I would rather take hotel on the main street where everything is easily accessible.
Stayed 4 nights in Apr 2024
Response from The Management BlueSotelSMART on Apr 15, 2024
Dear Prashant,Thank you for your feedback. We're pleased you liked our spacious rooms, balconies, and rooftop pool with its great views. We apologize for the lack of privacy in our pool view rooms and the distance from the main street. We understand convenience is important.Your comments about our facilities are noted, and we'll strive to improve. We appreciate your perspective and hope to provide a better experience next time.

10/10 Excellent

Sarah

Liked: Cleanliness
Stayed 5 nights in Apr 2024
Response from The Management BlueSotelSMART on Apr 16, 2024
Dear Sarah,Thank you for choosing our hotel and for giving us a 5 star rating. We would really appreciate hearing about some of the things you enjoyed. Many thanks once again for staying with us, and we hope that you would come back again soon.

2/10 Terrible

Stephen

Disliked: Staff & service
I left my suitcase with the hotel for 2 hours, as my room wasn’t ready on arrival. I went to the rooftop pool. On collecting my case, I noticed that the case was no longer completely closed. Once I got to the room, I pulled my wallet out of my case and discovered that all the money in it had been taken. I filed a police report; hotel manager was rude. Although my 3 nights at the hotel had been paid, and my request for a refund in the circumstances was emphatically denied, I checked out and moved to another hotel.
Stayed 3 nights in Apr 2024
Response from The Management BlueSotelSMART on Apr 15, 2024
Dear Guest,It doesn't seem fair and ethical to accept this comment without any of the concrete evidences.Please consider your review to avoid any escalation due to common human rights.

10/10 Excellent

Cristina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located so close to the beach which makes it one of the better options in the area. The rooftop pool is definitely a highlight and overall the stay was very enjoyable. I can’t wait to come back to this sotel!
Stayed 4 nights in Apr 2024
Response from The Management BlueSotelSMART on Apr 12, 2024
Dear Cristina,Thank you for your kind review! We're delighted that you enjoyed our beachfront location and rooftop pool. We look forward to welcoming you back to [Hotel Name] for another enjoyable stay. If you need any assistance with your next visit, please don't hesitate to contact us.

8/10 Good

Sinai

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel! Close to the beach & main strip area.
Stayed 3 nights in Apr 2024
Response from The Management BlueSotelSMART on Apr 10, 2024
Dear Sinai,Thank you for your kind feedback! We're glad you enjoyed our hotel's convenient location near the beach and main strip area. We hope you had a wonderful time exploring the area and experiencing all that our hotel and Ao Nang have to offer.We look forward to welcoming you back for another pleasant stay in the future!

8/10 Good

Tracy, Castle Rock

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from The Management BlueSotelSMART on Apr 10, 2024
Dear Tracy,Thank you for choosing our hotel and for giving us a 4 star rating. We would really appreciate hearing about some of the things you enjoyed. Many thanks once again for staying with us, and we hope that you would come back again soon.

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from The Management BlueSotelSMART on Mar 29, 2024
Dear Jake,Thank you for choosing our hotel and for giving us a 5 star rating. We would really appreciate hearing about some of the things you enjoyed. Many thanks once again for staying with us, and we hope that you would come back again soon.

8/10 Good

Richard

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a short walk to the beach. Rooms are good size a value.
Stayed 3 nights in Mar 2024
Response from The Management BlueSotelSMART on Mar 28, 2024
Dear Richard,Thank you for your review! We're delighted you found our property conveniently located near the beach and appreciated our spacious rooms. Providing value to our guests is important to us, and we're glad you recognized that. We hope you had a pleasant stay, and we look forward to welcoming you back soon.

8/10 Good

Nichols

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for one night and it was good. The breakfast buffet had much variety to choose from. The hotel is close to what I would call the city center with many shops and restaurants. It is also walking distance to the beach. The pool area in the hotel is very nice just a suggestion get up early to get a lounge chair because those go quick!
Stayed 1 night in Mar 2024
Response from The Management BlueSotelSMART on Mar 26, 2024
Dear Nichols,Thank you for your recent stay and positive review! We're glad you enjoyed our breakfast buffet, convenient location near the city center and beach, and our pool area. Your suggestion about the lounge chairs is duly noted. We look forward to welcoming you back soon!

8/10 Good

Barb

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was a little small compared to some of the other hotels we stayed in on our month long visit but we loved the balcony overlooking the pool. The rooftop infinity pool was gorgeous. Our only complaint is that happy hour does not include regular hi-balls or beer - just sweet cocktail drinks - not sure about the reason for that. You can walk to Ao Nang Beach in 3 minutes with access to lots of shopping and restaurants.
Stayed 7 nights in Mar 2024
Response from The Management BlueSotelSMART on Mar 25, 2024
Dear Barb,Thank you for your review! We're glad you enjoyed the balcony and rooftop infinity pool. We'll consider your feedback about happy hour offerings to improve. We're thrilled you found our location convenient. We hope to welcome you back soon

10/10 Excellent

Kc

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant hotel! Roof top pool is awesome! Great hotel staff.
Stayed 2 nights in Mar 2024
Response from The Management BlueSotelSMART on Mar 25, 2024
Dear Kc,Thank you for your glowing review! We're thrilled to hear that you enjoyed our rooftop pool and that our staff provided excellent service. We look forward to welcoming you back soon for another brilliant stay!

10/10 Excellent

Louisa

Liked: Staff & service, amenities, property conditions & facilities
Loved the staff
Stayed 5 nights in Mar 2024
Response from The Management BlueSotelSMART on Mar 25, 2024
Dear Louisa,Thank you for your kind words! Our team takes pride in providing exceptional service. We hope to welcome you back soon for another wonderful experience

2/10 Terrible

Harsimran

Traveled with partner
Disliked: Cleanliness
The washrooms were not the cleanest. I wore crocs while showering because I realized the glass did not get a wash and there was black dirt coming off. Shower head not clean( very rusty maybe) but I did not leave the shower feeling cleaner. No conditioner and the dispensers were breaking and falling in shower. No lotions either. We arrive 7am and we’re told to wait till 3pm for check in even after mentioning we will be arriving early. I would rate this hotel a 3/5… some lady staff had attitude.
Stayed 1 night in Mar 2024
Response from The Management BlueSotelSMART on Mar 22, 2024
Dear Harsimran,Thank you for sharing your feedback with us. We're sincerely sorry for the inconvenience you experienced during your stay. Cleanliness and guest comfort are our top priorities, and we regret that we fell short of your expectations regarding the washroom condition. Your concerns regarding the shower facilities and amenities have been duly noted, and we will address them promptly to ensure a more pleasant experience for our guests in the future. We apologize for any inconvenience caused by the check-in time and any interactions with our staff that did not meet our usual standard of hospitality. Your feedback is invaluable, and we appreciate the opportunity to improve. We hope to have the chance to welcome you back for a more enjoyable stay.

10/10 Excellent

Bryan

Stayed 4 nights in Mar 2024
Response from The Management BlueSotelSMART on Apr 8, 2024
Dear Bryan,Thank you for choosing our hotel and for giving us a 5 star rating. We would really appreciate hearing about some of the things you enjoyed. Many thanks once again for staying with us, and we hope that you would come back again soon.

8/10 Good

Jacqueline

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel in a great location. Short walk to the quiet end of the beach but still plenty of amenities on the beach here. Easily walkable to livelier part of town. Excellent breakfast buffet. Disappointed there were no sun umbrellas for the sunbeds by the rooftop pools which made them unusable for us.
Stayed 14 nights in Feb 2024
Response from The Management BlueSotelSMART on Mar 22, 2024
Dear Jacqueline,Thank you for sharing your experience with us. We're thrilled you enjoyed our lovely hotel's great location and our excellent breakfast buffet. Your feedback regarding the sun umbrellas for the rooftop pool is valuable to us, and we apologize for any inconvenience caused. We'll definitely look into improving this aspect for our guests' comfort. We hope despite this, you had an overall pleasant stay. We look forward to welcoming you back and providing an even better experience next time.

4/10 Poor

Mariusz

Traveled with group, Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Low quality of everything. Not clean.. actually awfully dirty rooms&common areas with mold, visible dirt, stains, plaster/paint falling off etc. Horrible towels, dirty dishes at breakfast, poor management = disorganized staff. Rooftop pool was nice but staff did not clean glasses/plates/cans left by guests for hours. Would rate this hotel a maximum 3 stars, not even close to 4-5 star hotel.
Stayed 3 nights in Mar 2024
Response from The Management BlueSotelSMART on Mar 18, 2024
Dear Mariusz,We're truly sorry to hear about your disappointing experience. Cleanliness is a top priority, and we've taken immediate steps to address the issues you've raised with our housekeeping and maintenance teams. Your feedback is invaluable, and we're committed to improving. We've also reminded our staff about the importance of prompt service. Please accept our sincerest apologies for any inconvenience caused. We'd love the opportunity to make things right and exceed your expectations in the future. If you'd like to discuss your experience further, please feel free to reach out to us directly

8/10 Good

Jacob

Stayed 3 nights in Mar 2024
Response from The Management BlueSotelSMART on Mar 25, 2024
Dear Jacob,Thank you for choosing our hotel and for giving us a 4 star rating. We would really appreciate hearing about some of the things you enjoyed. Many thanks once again for staying with us, and we hope that you would come back again soon.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
The room was great but no coffee available in morning on site.
Stayed 1 night in Jan 2024
Response from The Management BlueSotelSMART on Mar 5, 2024
Dear Linda,Thank you for sharing your feedback with us. We're glad to hear that you found your room to be great. However, we apologize for any inconvenience regarding the lack of coffee available on site in the morning. We understand the importance of starting the day right with a cup of coffee and will certainly take your comment into consideration to improve our services. Your satisfaction is important to us, and we hope to have the opportunity to make your next stay even more enjoyable. Thank you for choosing our hotel, and we look forward to welcoming you back soon.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The top pool and bar were worth the trip alone !!!! Where do you get mountains on one side and sea for sunsets onthe other. Breakfast was Fantastic for 3 $$ people were great and location was not bad
Stayed 3 nights in Feb 2024
Response from The Management BlueSotelSMART on Feb 29, 2024
Dear Daniel,Thank you for your enthusiastic review! We're thrilled that you enjoyed our top pool and bar, as well as the breathtaking views of mountains and sea sunsets. It's wonderful to hear that you found our breakfast fantastic and our staff great. We strive to provide an exceptional experience for our guests, and we're delighted to have left such a positive impression. Your kind words mean a lot to us. We can't wait to welcome you back for another memorable stay!

8/10 Good

Jeannie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the two pools and that it was adult only. Location was good for shopping and dining and an easy walk to the beach.
Stayed 5 nights in Feb 2024
Response from The Management BlueSotelSMART on Feb 29, 2024
Dear Jeannie,Thank you for your glowing review! We're thrilled to hear that you loved our adult-only pools and found our location convenient for shopping, dining, and beach access. Providing a serene and enjoyable experience is our aim, and we're delighted to have exceeded your expectations. Your satisfaction is our priority, and we appreciate your kind words. We look forward to welcoming you back for another relaxing stay!

10/10 Excellent

Heather

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and modern. The bed was very comfortable in the shower was good. Staff was friendly and accommodating. The location is very convenient. VIP upgrade was a pool access room which was very nice. Happy hour was buy one get one drink at the pool bar from noon to 3:00. That was a bonus, but the drinks have to be the same. We would definitely stay here again.
Stayed 5 nights in Feb 2024
Response from The Management BlueSotelSMART on Feb 27, 2024
Dear Heather,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed our clean, modern property, comfortable beds, and convenient location. It's fantastic to know that our staff's friendliness and VIP upgrade to a pool access room enhanced your stay. We're glad you appreciated our happy hour offer, although we'll consider your feedback about drink choices. We can't wait to welcome you back for another enjoyable stay!

10/10 Excellent

Brandon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a quiet location. Short walking distance to the beach and shopping. The staff were very friendly and helpful. Very ample breakfast buffet. A great bonus was the ability to rent a scooter from the hotel. I would definitely stay there again.
Stayed 2 nights in Feb 2024
Response from The Management BlueSotelSMART on Feb 22, 2024
Dear Brandon,Thank you for your review! We're delighted you enjoyed our serene location, proximity to the beach and shopping, and the friendly service from our staff. We're glad you found our breakfast buffet ample and appreciated the convenience of renting a scooter. We look forward to welcoming you back soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best option for adults only staying in Ao Nang
Perfect location! 5 minutes from Ao Nang Beach, 10 minutes from the pier where you can get on boats for any tour, 10 minutes from restaurant/bar street. Room was clean and comfortable, and the building is more modern that most in the area. Great rooftop bar/food options at the hotel, great breakfast and 2 nice pools. Overall best option if you are staying in Ao Nang and don't want an overflooded pool with kids. The restaurant at the hotel was really good and clean! All the employees were very friendly. You can book an airport transfer with the hotel for 800 baht. Krabi airport is about 45 minutes away from the hotel.
Stayed 3 nights in Feb 2024
Response from The Management BlueSotelSMART on Feb 22, 2024
Dear value guest,Thank you for your glowing review! We're thrilled you found our hotel to be the perfect option for adults seeking a peaceful retreat in Ao Nang. It's wonderful to hear that you enjoyed our convenient location, modern facilities, and rooftop amenities. We're delighted that you appreciated our delicious breakfast, clean rooms, and friendly staff. We're glad we could provide you with a memorable experience, and we hope to welcome you back soon!

10/10 Excellent

Geraldine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hotel second time we have stayed there very friendly clean near the beach. Breakfast excellent
Stayed 6 nights in Feb 2024
Response from The Management BlueSotelSMART on Feb 17, 2024
Dear Geraldine Thank you so much for your wonderful review! We're delighted to hear that you enjoyed your stay with us for the second time. Providing a friendly and clean environment is a top priority for us, and we're glad to hear that you found our proximity to the beach convenient. It's great to know that you also enjoyed our breakfast offerings. We look forward to welcoming you back for another enjoyable stay in the future!"

8/10 Good

Michelle

Liked: Cleanliness, property conditions & facilities, room comfort
Good location for tours and pool use.
Pool is excellent. Food is average. Location for tours from Ao Nang is great. Better beaches for fun elsewhere. Service at front desk is poor. Asked for help for transportation and front desk worker said to go walk with our luggage to town. Used Grab app to get our own taxi with pick up at lobby.
Stayed 2 nights in Feb 2024
Response from The Management BlueSotelSMART on Feb 15, 2024
Dear Michelle,Thank you for your feedback. We're glad you enjoyed our excellent pool and found our location convenient for tours. We apologize for the average food quality and any inconvenience with transportation assistance. Your comments regarding the service at the front desk are concerning, and we'll address this issue with our team to ensure better assistance in the future. We appreciate your patience and hope to have the opportunity to improve your experience on your next visit. If there's anything else we can assist you with, please let us know.

6/10 Okay

Simona

Traveled with partner
We only stayed for one night and happy about that. Although check in was fine we immediately smelled a foul odor in the bathroom. Much like sewage, similar to the whiffs you get walking along the main road in Ao Nang. Luckily we had peppermint drops to use in and around bathroom and room. The bed was comfortable. Only two bottles of water per day which we thought was not enough. All other places we stayed at had as many as needed without a cost. As new as this hotel appears to be there is an issue ( at least in our room 1222) with the spout of the tub not reaching into the tub. We found it a little out of the way for location.
Stayed 1 night in Feb 2024
Response from The Management BlueSotelSMART on Feb 15, 2024
Dear Simona,Thank you for your feedback. We apologize for the inconvenience you experienced with the odor and tub spout in your room. We'll address these issues promptly. Regarding the water provision, we'll review our policy to ensure it aligns with guest expectations. Regarding the location, we understand it may not suit everyone's preferences. We appreciate your insights and hope to welcome you back for a more enjoyable stay in the future. If you need further assistance, please let us know.

10/10 Excellent

Brad

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This seemed like an equally nice place for those who are looking to relax around a pool as for those (like us) who wanted a comfortable launching point to experience all the beaches an d attractions around Ao Nang.
Stayed 4 nights in Jan 2024
Response from The Management BlueSotelSMART on Feb 15, 2024
Dear Brad,We're delighted to hear that our property offered a perfect balance for both relaxation by the pool and convenient access to explore the beautiful beaches and attractions around Ao Nang. Providing a comfortable and versatile experience for all our guests is our goal, and we're glad to have met your expectations. Should your adventures bring you back to the area, we'd love to welcome you again for another memorable stay. Thank you for choosing us as your home away from home!

10/10 Excellent

Doris

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very nice. The room is clean and has direct pool access. It’s a 2 min walk to the quiet part of the beach. It’s close to bars and restaurants and the long boats but it quiet. The staff have all been very nice too.
Stayed 5 nights in Feb 2024
Response from The Management BlueSotelSMART on Feb 15, 2024
Dear Doris,Thank you so much for your kind words! We're delighted to hear that you enjoyed your stay at our property and appreciated the clean room with direct pool access. It's fantastic to know that our location provided convenient access to the beach, bars, and restaurants, yet still maintained a peaceful atmosphere. We take great pride in providing exceptional service, and we're thrilled that our staff made a positive impression on you. We hope to have the pleasure of hosting you again in the future! If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

2/10 Terrible

Jacklyn

Traveled with partner
Disliked: Cleanliness, staff & service
Disappointing resort and staff. Smelt like sewage.
Stayed 4 nights in Feb 2024
Response from The Management BlueSotelSMART on Feb 12, 2024
Dear Jacklyn,Thank you for taking the time to share your feedback. Upon our investigation, we found the following issues:1.During your stay, you did not inform us about any problems or issues. If we had been informed earlier, we would have promptly addressed and resolved the issue. (This was only noted in the Expedia review on February 11, 2024.)2.On February 6, 2024, when you checked out early, our staff asked if there were any problems, to which you responded to simply move to the Khao lak area. If we had known about the issue before your departure, we would have certainly done our best to serve you.

4/10 Poor

Riannon

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was busy and there was no sense of calm or relaxation. Both pool areas were over crowded leaving no room between you and your neighbours chair - this varied greatly from all the photos on the website. There was very limited shade which meant that unless you saved a spot first thing in the morning you would be in direct sunlight all day. The pool deck and pool were not to a cleanliness level expected with the price point of this hotel. The room smelled of sewage which was clearly trying to be masked with a strong air freshener. We ended up keeping the bathroom door closed which helped, but certainly did not solve the problem when you needed to go into the washroom. We were a group of six, with three different rooms and all experienced the same issue in relation to the sewage smell. We were supposed to be at the resort for a total of four days and after two days attempted to discuss a refund for early departure. The front desk staff advised that was not something they would consider. We ended up checking out two days earlier anyways and moving to another hotel at our own cost. Expedia was excellent at attempting to resolve the issue further but the hotel still refused to budge on their policy. Would not recommend this property.
Stayed 4 nights in Feb 2024
Response from The Management BlueSotelSMART on Feb 9, 2024
Dear Riannon,Thank you for taking the time to share your feedback. Upon our investigation, we found the following issues:1.During your stay, you did not inform us about any problems or issues. If we had been informed earlier, we would have promptly addressed and resolved the issue. (This was only noted in the Expedia review on February 9, 2024.)2.On February 6, 2024, when you checked out early, our staff asked if there were any problems, to which you responded to simply move to the Khao lak area. If we had known about the issue before your departure, we would have certainly done our best to serve you. Additionally, your booking was made under a nonrefundable policy."

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to complain about hotel. Good location, very clean, modern, and plesant. Just out of the hussle of the main street so quiet but within walking distance to beach and main strip. We went self catering and found the hotel as cheap and easy to have breakfast than walking to the strip. Roof pool is a nice touch. Would defo recommend
Stayed 7 nights in Jan 2024
Response from The Management BlueSotelSMART on Feb 5, 2024
Dear Gary,Thank you for your kind words! We're thrilled to hear you enjoyed our hotel's location, cleanliness, and modern amenities. It's fantastic that you found our self-catering option convenient, and we're pleased you enjoyed the rooftop pool. Your recommendation means a lot to us, and we hope to welcome you back soon!

10/10 Excellent

Marit

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and friendly staff, felt very clean and it has a great location, less than 5 min walk to the beach and the promenade. I would stay here again, even just for the smoothies.
Stayed 4 nights in Jan 2024
Response from The Management BlueSotelSMART on Feb 5, 2024
Dear Marit,Thank you for your delightful review! We're thrilled that our lovely and friendly staff made your stay memorable. It's wonderful to hear you found our location convenient, just a short walk from the beach and promenade. We're delighted you enjoyed our smoothies! We look forward to welcoming you back for another enjoyable stay.

10/10 Excellent

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent room, property and service! Highly recommended!
Stayed 5 nights in Jan 2024
Response from The Management BlueSotelSMART on Feb 2, 2024
Dear Kimberly,Thank you for your glowing review! We're delighted to hear that you found our rooms, property, and service to be excellent. Your recommendation means a lot to us, and we're thrilled to have provided you with a positive experience. Should your travels bring you back our way, we'll be more than happy to welcome you again

4/10 Poor

Kate

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a great hotel- small and bland (wouldn’t pay $500 a night for sure!). Much nicer hotels in the surrounding areas. Pictures make it look much nicer than it is. Not well kept. Wouldn’t recommend it; although, it is a short walk to the beach which is stunning and a lovely walk to the bustling market area.
Response from The Management BlueSotelSMART on Feb 1, 2024
Dear Kate,We appreciate your honest feedback about your stay. We're sorry to hear that our hotel did not meet your expectations, and we apologize for any inconvenience you experienced. We take your comments seriously and will use them to address areas of improvement. We understand the importance of maintaining high standards, and we regret falling short during your visit. Thank you for highlighting the proximity to the beach and market area. We value your input and hope to have the opportunity to better serve you in the future.

10/10 Excellent

Ian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location away from main road meant good nights sleep. Helpful staff Amazing roof top swimming pool
Stayed 5 nights in Jan 2024
Response from The Management BlueSotelSMART on Feb 1, 2024
Dear Lan,Thank you for your positive feedback! We're thrilled to learn that you enjoyed our great location, providing a peaceful night's sleep away from the main road. It's wonderful to hear that our staff was helpful, and you found the rooftop swimming pool amazing. We appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay.

10/10 Excellent

Darryl, Beaumont

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice pools, a decent gym, breakfast buffet was good, walkable to anywhere, rooms were a good size and comfortable, and the deck overlooking the one pool was nice
Stayed 4 nights in Jan 2024
Response from The Management BlueSotelSMART on Feb 1, 2024
Dear Darryl,Thank you for your positive review! We're thrilled to hear that you enjoyed your stay and found our hotel clean, with nice pools, a decent gym, and a good breakfast buffet. It's wonderful to know that our central location allowed for easy exploration on foot. We're also glad you found the rooms spacious and comfortable, and that you appreciated the deck overlooking the pool. Your feedback is truly appreciated, and we look forward to welcoming you back for another enjoyable experience.

8/10 Good

Scott, CHORLEY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from The Management BlueSotelSMART on Mar 22, 2024
Thank you for choosing our hotel and for giving us a 4 star rating. We would really appreciate hearing about some of the things you enjoyed. Many thanks once again for staying with us, and we hope that you would come back again soon.

10/10 Excellent

Claire

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed this hotel stay, great location and a short walk down to the beach, staff were lovely and room's were spacious, lovely design and clean. Only downsides were that our room 1201 was right next staff office/housekeeping room and it was very noisy in the morning, also looked out over main reception which was noisy in the morning with all the minibuses collecting people for day trips. Lack of sunbeds and sunbeds being reserved and not used was a little disappointing too, but other than that we had a fab stay here
Stayed 3 nights in Jan 2024
Response from The Management BlueSotelSMART on Jan 30, 2024
Dear Claire,Thank you for your positive feedback! We're delighted you enjoyed the great location, spacious and clean rooms, and our friendly staff. We apologize for any inconvenience regarding the noise and the view from your room. Your feedback on the sunbeds is duly noted, and we'll work on improving this aspect. We appreciate your understanding and are glad you had a fabulous stay overall. We look forward to the possibility of hosting you again!