All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from Monika Reservation Manager on Jan 18, 2024
Dear Katie,I am glad you enjoyed your stay with us and appreciate your efford to leave the review.
10/10 Excellent
Ashleigh
Dec 12, 2023
Ashleigh
Stayed 1 night in Dec 2023
Response from Monika Reservation Manager on Jan 18, 2024
Dear Ashleigh,thank you for your review!We hope to wellcome you in our hotel anytime soon!
10/10 Excellent
Sinead
Dec 9, 2023
Sinead
Stayed 5 nights in Dec 2023
Response from Michal on Jan 13, 2024
Dear SineadThank you for your outstanding 5/5 review! We truly appreciate your positive feedback and are delighted to hear that you had such a great experience at our hotel. Your kind words motivate us to continue delivering excellent service.We look forward to the pleasure of hosting you again in the future.Best regardsMichal PanekGuest Experience Manager
Szanowny Panie BogusławieSerdecznie dziękujemy za doskonałą ocenę 5/5! Cieszymy się, że Twój pobyt u nas był udany. Twoja pozytywna opinia jest dla nas niezmiernie ważna. Mamy nadzieję, że będziemy mieli przyjemność ponownie Cię u nas gościć.PozdrawiamMichal PanekGuest Experience Manager
Wonderful hotel! Beautiful interiors, friendly staff, comfortable bed and lovely facilities. Highly recommend!
Lee
Stayed 4 nights in Nov 2023
Response from Michal on Jan 13, 2024
Dear LeeThank you so much for your fantastic feedback! We are thrilled to hear that you had a wonderful experience at our hotel. It's fantastic to know that you appreciated our beautiful interiors, found our staff friendly, enjoyed the comfort of our beds, and liked our facilities.We truly appreciate your recommendation and we are grateful for your kind words. It was our pleasure to have you as our guest and we look forward to welcoming you back on your future visits.
Dear MichalThank you for your wonderful 5-star review!We truly appreciate your positive feedback and are delighted to hear that you had such a great experience at our hotel.We eagerly anticipate the opportunity to welcome you back.Best RegardsMichal PanekGuest Experience Manager
Dear Mr.CarlosThank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had such a fantastic experience during your stay, and we truly appreciate your perfect score of 10/10. It's our utmost priority to provide exceptional service and create memorable moments for our guests, and we are delighted to know that we succeeded in meeting your expectations.Once again, thank you for choosing our hotel, and we hope to have the pleasure of hosting you again soon.Warm regards,Michal PanekGuest Experience Manager
6/10 Okay
Bartholomew
Nov 7, 2023
Bartholomew
Stayed 3 nights in Oct 2023
10/10 Excellent
Claire
Oct 21, 2023
Claire
Stayed 2 nights in Oct 2023
Response from Michal on Nov 19, 2023
Dear Mrs.ClaireThank you sincerely for taking the time to share your fantastic feedback! We are incredibly pleased to hear that your stay was so enjoyable, and we are grateful for the flawless 10/10 rating. Our primary goal is to provide exceptional service and create unforgettable moments for our guests, so we are delighted that we met your expectations.Once again, thank you for choosing our hotel, and we hope to have the pleasure of hosting you again in the near future.Warm regardsMichal PanekGuest Experience Manager
Staff service excellent newly refurbished and stunningly cool and funky.
The only thing for us was we stayed in the stable rooms and you walk down a corridor towards the car park and it felt just like that a stark contrast from the rest which was superb.
Ken
Stayed 3 nights in Oct 2023
Response from Mirela on Oct 16, 2023
Dear Ken,Thank you for your recent visit to our hotel and for taking the time to share your thoughts with us. We greatly appreciate your feedback, as it helps us continually improve our services and facilities.We are thrilled to learn that you found our staff service excellent and that you enjoyed the newly refurbished and cool, funky atmosphere of our hotel. Your positive comments regarding these aspects are truly heartwarming, and we will certainly pass on your compliments to our hardworking team.However, we apologize for the contrast you experienced with the stable rooms. Your feedback is valuable to us, and we understand that the corridor leading to the car park did not meet your expectations. We are committed to ensuring a consistent and exceptional experience for all our guests, and we will assess this area to see how it can be improved.Thank you again for your review, and we hope to have the pleasure of welcoming you back in the future. Your input is invaluable as we strive to provide the best possible experience for all our guests.Warm regards,Mirela
Thank you very much for your kind words! We're thrilled to hear that you had such a fantastic experience during your stay at our hotel. It's our top priority to provide our guests with a unique and memorable experience, and we're delighted to know that our hotel's elegance and character left a positive impression on you.We always strive to create an inviting atmosphere and offer exceptional service to ensure that our guests have a comfortable and enjoyable stay. If there are any specific aspects of your visit that you would like to highlight or any suggestions you may have for us to further enhance our services, please feel free to share. Your feedback is invaluable to us, and we look forward to welcoming you back for another wonderful stay in the future!
Fantastic experience! One of the most elegant and characteristic hotels I've ever stayed at
Michele di
Stayed 3 nights in Aug 2023
Response from Mirela on Sep 28, 2023
Thank you very much for your kind words! We're thrilled to hear that you had such a fantastic experience during your stay at our hotel. It's our top priority to provide our guests with a unique and memorable experience, and we're delighted to know that our hotel's elegance and character left a positive impression on you.We always strive to create an inviting atmosphere and offer exceptional service to ensure that our guests have a comfortable and enjoyable stay. If there are any specific aspects of your visit that you would like to highlight or any suggestions you may have for us to further enhance our services, please feel free to share. Your feedback is invaluable to us, and we look forward to welcoming you back for another wonderful stay in the future!
10/10 Excellent
robert
Sep 4, 2023
robert
Stayed 1 night in Sep 2023
Response from Mirela on Sep 28, 2023
Thank you very much for your kind words! We're thrilled to hear that you had such a fantastic experience during your stay at our hotel. It's our top priority to provide our guests with a unique and memorable experience, and we're delighted to know that our hotel's elegance and character left a positive impression on you.We always strive to create an inviting atmosphere and offer exceptional service to ensure that our guests have a comfortable and enjoyable stay. If there are any specific aspects of your visit that you would like to highlight or any suggestions you may have for us to further enhance our services, please feel free to share. Your feedback is invaluable to us, and we look forward to welcoming you back for another wonderful stay in the future!
Absolutely beautiful property. Friendly, helpful staff. Amazing pool and saunas - perfect opportunity to relax after walking around sightseeing. Location/proximity to major points of interest could not be better. Make sure to stop by HEDWIG'S bar for a nightcap
P
Stayed 2 nights in Jul 2023
Response from Olga on Jul 28, 2023
Thank you for your kind review! We're thrilled to hear that you had a great stay at our hotel. Your positive feedback means a lot to us. Providing exceptional hospitality is our utmost priority, and knowing that we succeeded in making your stay pleasant is incredibly rewarding. Looking forward to welcoming you back soon!
This hotel is amazing - it wins on location, facilities and the spa is just amazing! Service is excellent- special compliments to the porter Krzysztof and very attentive reception staff. I can also strongly recommend their Gaia restaurant- 10 out 10!
Verified traveler
Stayed 1 night in May 2023
Response from Mirela on Jun 26, 2023
Dear Guest, That's fantastic to hear! It sounds like you had a truly remarkable experience at the hotel. Winning in terms of location, facilities, and an amazing spa is definitely a great combination for a memorable stay. The excellent service you received, especially from the porter Krzysztof and the attentive reception staff, adds an extra touch of quality to your stay. Thank you for the strong recommendation of Gaia restaurant as well, it seems they've earned a perfect score from you! Hope to see you next time in Krakow
Sublime hôtel, décoration raffinée, ambiance sympa, une piscine/spa magnifique.
Les principaux monuments et musées accessibles à pied.
Chambre spacieuse et un mini bar top
LISE-MARIE
Stayed 5 nights in Feb 2024
Response from Uri on Mar 26, 2024
Chère Lise-Marie,Merci pour la critique parfaite et les mots aimables.J'espère que nous aurons le plaisir de vous accueillir à nouveau bientôt.Uri
Virkelig god oplevelse!
Smukt hotel, med ekstremt god service. Smukke omgivelser, lækker mad.
Lækkert spaområde med god massage.
Alt i alt en oplevelse som jeg ville anbefale til andre.
Naia
Stayed 3 nights in Feb 2024
Response from Uri on Mar 26, 2024
Kære Naia,Tak for denne perfekte anmeldelse og søde ord.Jeg vil videresende dine komplimenter til alle vores ledere og medarbejdere.Tak igen og ser frem til at byde dig velkommen tilbage.
Response from Monika Reservation Manager on Jan 18, 2024
Dear Adolf,thank you for your review!
10/10 Excellent
Claudia Madlen
Dec 11, 2023
Claudia Madlen
Stayed 3 nights in Dec 2023
Response from Michal on Jan 13, 2024
Dear Mrs.MadlenExpressing our heartfelt gratitude for your exceptional 5/5 review! Your positive feedback is a tremendous source of inspiration for our team and we're thrilled to learn that your experience at our hotel was outstanding. It's our commitment to deliver memorable stays and your endorsement is truly rewarding.We eagerly anticipate the opportunity to welcome you back.Best RegardsMichal Panek
Dear NataliaThank you for your wonderful 5-star review! We're so glad to hear you enjoyed your stay with us. It means a lot to our team. We hope to welcome you back soon.Best RegardsMichal PanekGuest Experience Manager
Thank you very much for your kind words! We're thrilled to hear that you had such a fantastic experience during your stay at our hotel. It's our top priority to provide our guests with a unique and memorable experience, and we're delighted to know that our hotel's elegance and character left a positive impression on you.We always strive to create an inviting atmosphere and offer exceptional service to ensure that our guests have a comfortable and enjoyable stay. If there are any specific aspects of your visit that you would like to highlight or any suggestions you may have for us to further enhance our services, please feel free to share. Your feedback is invaluable to us, and we look forward to welcoming you back for another wonderful stay in the future!