Standard Room, 1 Queen Bed | Desk, blackout drapes, iron/ironing board, free WiFi
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Reviews of Aster Hotel Bukit Jalil

3 out of 5
Aster Hotel Bukit Jalil
Lot GC-08, Kompleks YJN, No 1, Jalan Jalil Perwira, Kuala Lumpur

Reviews

7.2

Good

Rating 10 - Excellent. 7 out of 29 reviews" "
Rating 8 - Good. 10 out of 29 reviews" "
Rating 6 - Okay. 8 out of 29 reviews" "
Rating 4 - Poor. 0 out of 29 reviews" "
Rating 2 - Terrible. 4 out of 29 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

7.8/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Yee

Traveled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023

6/10 Okay

Rafidah

Disliked: Staff & service
Free parking and near amnities
Stayed 4 nights in Oct 2023

8/10 Good

Lim Guat, BANTING

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fact checked for everyone! 1. room are small - erm.... i got quite a big queen room with complete facilities and tea or coffee. I booked standard queen room. 2. no hot water - water heater was available in the room but can see few defect at the water heater and the bathroom. overall was not bad 3. bedroom area condition - my room smells was normal, while bedding can see a little bit of stains. bed bugs is still there cause me scratch here n there... everything in the bedroom seems quite well function and the room I got was nice....... 4. lobby condition - was awesome nice and they make it quite a good place to hang out awhile if you want to. reminder ! cash deposit is a must to prepare... prepare to park at outside building first for check in as there's a barrier gate will block the entrance to car park.
Stayed 1 night in Aug 2023

6/10 Okay

Lee

Disliked: Cleanliness
The place is ok.
Stayed 3 nights in Jun 2023

8/10 Good

Kwang

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Incidents had to be dealt with, room cleaning staff were too lacking in manners and service to tenants, morning counter staff were polite.
Stayed 2 nights in Jun 2023

10/10 Excellent

Yazid

Good
Stayed 1 night in Apr 2023
Response from Anna on May 5, 2023
Thank you, Mr Yazid. We hope to see you again.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
One and a half stars
The hallways were dark. The room had water damage on the walls. The bathroom floor was wet as if someone had already in use it recently. We immediately booked another hotel and checked out about 15 minutes after checking in. We do not recommend this place unless you are on a tight budget.
Stayed 1 night in Nov 2022
Response from Anna on Dec 7, 2022
Dear customer, we are very sorry to learn about your experience at our hotel. We currently are working with building management to resolve the water damage issue as it is also affecting our experience as their client. We hope they are able to resolve this soon. As for the wet bathroom condition, we'll let our housekeeping team to be more thorough and to dry the bathroom after cleaning was made. Thank you so much for taking your time to provide us your feedback. Should you encounter this in near future, do alert the staff on site to assist you better. Thank you.

8/10 Good

CHAN HUA

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pricing is very affordable. The room is reasonably clean but my friend who stayed in another room complained that the room is smelly although we have requested for non-smoking room.
Stayed 2 nights in Aug 2022
Response from Anna Aster+ on Nov 6, 2022
Thank you so much for your kind review. We are so sorry that there're traces of smoke smell in your room. Sharing with you that we do not have any smoking room on premise, but some guests decided not to abide by the rule. Should you come again, please alert our staff about the issue on site so we can make arrangement for you. Thank you and take care.

8/10 Good

Nur

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Great with parking but the cleanliness is average
Stayed 1 night in Aug 2022

10/10 Excellent

Abdul Halim Hafizuddin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly renovate.. Very good price for the room u get..
Stayed 1 night in May 2022
Response from Anna Aster on Jun 22, 2022
Thank you for staying with us. Look forward to see you again.

10/10 Excellent

Revathi Malayalam

Liked: Cleanliness, staff & service
Good
Stayed 1 night in May 2022
Response from Anna Aster on May 17, 2022
Thank you for staying with us. Look forward to see you again.

8/10 Good

Chong

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveler

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Room cleanliness was disappointed, feel itchy after sleep on the bed, the blanket got some black color dots on it, which i don't know what it is. The free towel and the water heater seems like being used.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveler

The hotel didn't receive (at least the said so) the booking confirmation so our friends had trouble with check in. I had to forward to the hotel the mail receved by Expedia on which was shown the itinerary number and the evidence of payment.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room Basic amenities (it's a budget hotel afterall) Parking under the building with 24 hrs guarded Easy accessable. There are convenience store beside the hotel
Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities
Not suitable to stay
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Stayed 1 night in Sep 2018

6/10 Okay

Verified traveler

I stayed there for 4 nights.. but they clean my room for only ONCE! And that was after i asked them to do so.. sigh.. We didn't get the mineral water replaced, nor the bath gel/shampoo, and the rubbish wasn't collected.. so sad because you PAY for FOUR days, but you were treated like you pay for only ONE day stay. Another thing, they promised me that I was allowed to use their fridge to store my stuffs (fruits) - I did contact them before making reservation to ensure that I have hotel with such service as I couldn't live without fruits due to some medical reasons. Based on the text conversation, since they don't provide any mini fridge inside room, therefore they assure me that their staff will help me keeping my fruits using hotel fridge without any problem. Upon arrival, I did request for such service, the hotel staff took the fruits and said OK. But LATE AT NIGHT (it was 11.55 PM) when I already fall asleep my room was heavily knocked and i received several calls which made me awake. When i picked up the call (as I am so scared to open the door as I don't know who was the man outside) the hotel staff said that they CAN'T KEEP my fruits in the hotel fridge? WHATTT? After 6 HOURS then only u tell me???? And late at night you disturb me just to give excuses... FAKE PROMISE. Hard to find eateries nearby, the one below the hotel (nasi lemak) wasn't open during my stay. Free parking is only for one car, so if your family bring more than 1 car then the rest have to pay.
Stayed 4 nights in Aug 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in May 2018

10/10 Excellent

Mrs, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Nice Hotel, close the LRT station, Bazar Makan Muhibbah
Stayed 1 night in May 2018

6/10 Okay

NURMAIZA

Liked: Staff & service, room comfort

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not comfortable
We had experienced stay at Aster Hotel start from Dec-2016 till now for check up with Dr Hamid Arshat. Day to the day is getting worse service, cadar and bantal very dirty and smelly! we see cockroach near the bed!
Stayed 1 night in Jan 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, room comfort
Hotel is a little out of the way however staff is incredibly pleasant and approachable.
Stayed 4 nights in Dec 2017
Response from ASTER HOTEL on Dec 20, 2017
THANKS FOR YOUR FEEDBACK. DO COME AGAIN NEXT TIME.

10/10 Excellent

Eugene

Stayed 1 night in Mar 2023
Response from Anna on Mar 27, 2023
Thank you for taking your time to rate us. We are glad you enjoyed your stay. We hope to see you again.

8/10 Good

Verified traveler

Stayed 1 night in Nov 2018

6/10 Okay

Tom, Johor

Disliked: Cleanliness, property conditions & facilities
値段相応のホテル
割と静かでよく寝る事が出来る 蚊が多い 窓ガラスの取っ手が壊れていて 閉まらない 値段が安いので我慢出来ます 駐車場があり、便利 駅も近い
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018