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Reviews of Bintang Fairlane Home - The Heart of KL

3 out of 5
Bintang Fairlane Home - The Heart of KL
Bintang Fairlane Residences, 23, Jalan Padang, Bukit Bintang, Kuala Lumpur

Reviews

4.2
Rating 10 - Excellent. 1 out of 7 reviews" "
Rating 8 - Good. 1 out of 7 reviews" "
Rating 6 - Okay. 0 out of 7 reviews" "
Rating 4 - Poor. 1 out of 7 reviews" "
Rating 2 - Terrible. 4 out of 7 reviews" "

5.8/10

Cleanliness

4.2/10

Staff & service

5.4/10

Amenities

5.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a horrible experience for me. The property manager had asked me to check-in late because something was going on with the apartment, he wouldn't say what. I was finally able to check in at 5pm, I had no wifi and it remained that way for the next 4 days (until I checked out). I informed management since the beginning about wifi issues, very dirty walls and the refrigerator was not working, all fell in deaf ears. The only way to get a hold of management is through WhatsApp and they just leave you on "seen". Not worth a penny I wasted staying here. My advice, STAY AWAY FROM THIS PROPERTY.
Stayed 3 nights in Jan 2020

2/10 Terrible

Win, Sarawak

Traveled with family and small children, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything worst
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, amenities
Located conveniently at the heart of KL's hotspot & easy access to public transport. The place provide good wi-fi & great view of KL's landmark. However, the lighting of the place is a bit dark, a change of new light bulbs might help brighten up the place. The cleanliness of the place can be improved more.
Stayed 1 night in Sep 2019

10/10 Excellent

fuaada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

4/10 Poor

You

Traveled with family and small children
Disliked: Staff & service, amenities
Very disappointed with the no response and property owner totally forgot on the breakfast serving after reminder and several call without pick up and answer. Irresponsible and feel cheating 😵
Stayed 1 night in Aug 2019
Response from Ken on Aug 9, 2019
Hi, I am sorry to hear this from you We had ring your door bell severly times but no one open the door We also tried to call you so that you can pick up the breakfast

2/10 Terrible

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
ダブルブッキングで予約した部屋には、宿泊できませんでした。しかも他のオーナーを紹介され現金で宿泊代を支払った。また、私達だけでなく数組ダブルブッキングしてました。現在、予約金の返金の交渉中です。
Stayed 2 nights in Aug 2019

2/10 Terrible

Leung

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
厠所漏水，貨不對辦、好難與租戶業主聯絡，錯漏百出 本來話有早餐，查詢後他給我們選擇中餐食物及時間 但每天都只是送同一樣來、根本就不是我們所揀選的 而且每天都在我們離開後才送來，不是在我們指定的時間我們多數比指定的時間遲1小時才出門他也沒有送 這間住宿絕對不需要再選擇
Stayed 3 nights in Aug 2019