Ratings based on 314 Verified Reviews

3.8 out of 5
80% of guests recommend
4.0 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Would not stay unless no choice

Posted Feb 17, 2017
While its a decent hotel with huge rooms, its lifts are terrible n bar service is atrociously poor in service. Room furnishing n quality are poor in housekeep
3 out of 5
Recommended
for Everyone
by A verified traveler from Johor Bahru

It close to shopping mall

Posted Jan 6, 2017
It's walking distance to the shopping mall. But the shopping mall is limited in food choices. The hotel is cozy and the room is comfortable. But the bathroom drain is stucked, it's flooded after bath, oh gosh.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 13, 2016 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from pj

Nice location alot nice food

Posted Nov 13, 2016
Ammenities not good. No upgrade for gold member, floor damaged. Stragetic location.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 7, 2016 on Hotels
4 out of 5
by A verified traveler

good location in the shopping mall

Posted Nov 2, 2016 on Hotels
price reasonable , breakfast also good
2 out of 5
by A verified traveler

Room on a Freeway and Railway Line

Posted Oct 30, 2016
Location: Empire Hotel is part of a great Shopping complex filled with lots of nice eating places
Basically a new hotel but sadly the room allocated, faced the Federal Highway and main Railway line. Excessive noise meant an interrupted sleep!
3 out of 5
Recommended
for Everyone
by A verified traveler from sg

Average at best

Posted Oct 25, 2016
Pros: Room was spacious and the view wasn't too bad. The streets below feels safe too.
Cons: Air conditioning was terrible, room a/c automatically turned off at around 4am due to an "error". Toilet lock was bad, was stuck in the toilet trying to unlock myself for a good 5minutes.
Location: Food is pretty cheap nearby, decent mall and it felt safe.
4 out of 5
by A verified traveler

Convenient Business Hotel

Posted Oct 23, 2016 on Hotels
Great business hotel for me for location to work. (200 mtrs away ) staff are all great. pleasant bar and walk straight into emplre shopping centre from the hotel. Free gym and pool access to fitness first which is virtually nxt door. only let down is no actual outdoor pool or outdoor seating so not recommended for leisure holiday with kids. there is also a lot of road noise and the new railway goes straight by the hotel within 10 mtres.
5 out of 5
by A verified traveler

Convenient location for shopping and eating.

Posted Oct 20, 2016 on Hotels
The location was extremely convenient for shopping and eating. 10 minutes walk to the nearest LRT would take you down to KLCC in 45 minutes. We were there for a family wedding. Our room was upgraded and we got a lovely family suite which was convenient for the family to gather in. The rooms were spacious and clean. The beds were comfortable. Had some problems with the toilet, however service and repair were prompt. The staff were very friendly and helpful at all times. The only inconvenience at times was the lifts could be a bit slow and may by pass you during peak hours. Other than that we had a great stay!
Comment from Hotel Management
Oct 25, 2016 by General Manager, Hotel Management
Dear valued guest, thank you for sharing your experience with us. We're delighted that you had a pleasant stay here and we look forward to serving you better during your next trip.