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Reviews of The Regency Scholars Hotel Kuala Lumpur

3.5 out of 5
The Regency Scholars Hotel Kuala Lumpur
8, Jalan Maktab, Kampung Datuk Keramat, Kuala Lumpur

Reviews

7.8

Good

Rating 10 - Excellent. 7 out of 28 reviews" "
Rating 8 - Good. 13 out of 28 reviews" "
Rating 6 - Okay. 6 out of 28 reviews" "
Rating 4 - Poor. 1 out of 28 reviews" "
Rating 2 - Terrible. 1 out of 28 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

BASLIZA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
just nice place to stay
Stayed 1 night in Oct 2019
Response from Az on Oct 24, 2019
Dear Madam Basliza, We are happy that you had a memorable experience with our hotel. We look forward to having you stay with us again.

10/10 Excellent

Atika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from az on Oct 24, 2019
Dear Madam Atika, We are happy that you had a memorable experience with our hotel. We look forward to having you stay with us again.

8/10 Good

Helen, Mukah, Sarawak, Malaysia.

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the property because it has kitchenette.
Stayed 2 nights in Jul 2019

6/10 Okay

Mo, Malaysia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
no satellite tv. had to watch goshop or other nonsense channels.
Stayed 1 night in Apr 2019

10/10 Excellent

Mr., Melaka

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is quite small for 2 people
Stayed 1 night in Mar 2019
Response from Sari B on Apr 3, 2019
Dear sir/madam, Thank you for your feedback. We take note of your concern and will take action accordingly to improve the facility more. We also hope that this issue won't deter you from coming back and choose to stay with us again in the near future. Best regards.

2/10 Terrible

Verified traveler

Business traveler, Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Front desk ia rude
Stayed 1 night in Mar 2019
Response from Sari B on Mar 26, 2019
Dear sir/madam, We are truly sorry that you have experienced such an incident during your stay with us. We will educate our staff and will ensure that this won't happen again. We are truly sorry and we wish that you will come back and stay with us again and this has not deterred you from coming back. Best regards.

10/10 Excellent

zfauzi08, Johor Bahru,my

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New furniture, room was very clean and tidy.. nice view.. friendly staff and a big swimming pool.. the food for breakfast is just ok (not that bad but then again not that yummy)
Stayed 3 nights in Mar 2019
Response from Sari B on Apr 3, 2019
Dear Mr. zfauzi08, Thank you for your feedback. We will improve on the issue that you have highlighted and ensure it will never happen again. We hope that it won't deter you from coming back and stay with us again. Best regards.

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 3rd time stay here.Really love it with this hotel....friendly staff...clean..convinience
Stayed 1 night in Mar 2019
Response from Sari B on Mar 26, 2019
Dear sir/madam, Thank you for your feedback. We were glad that you have a great time staying with us. We will also look forward to your next stay in the near future. Best regards.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Sari B on Apr 3, 2019
Dear sir/madam, Thank you for your feedback. Best regards.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
like the location, plenty of car park available. value for money
Stayed 1 night in Mar 2019
Response from Sari B on Mar 12, 2019
Dear sir/madam, Thank you for your feedback. We will look forward to your next stay in the near future. Do come and visit us again. Best regards.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019
Response from Sari B on Apr 3, 2019
Dear sir/madam, Thank you for your feedback. Best regards.

8/10 Good

Verified traveler

Stayed 1 night in Feb 2019
Response from Sari B on Apr 3, 2019
Dear sir/madam, Thank you for your feedback. Best regards.

8/10 Good

Mokhtar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Santai place
It is a a new hotel. Not a busy area. A lot of parking space. Good breakfast.
Stayed 1 night in Feb 2019
Response from Sari B on Feb 8, 2019
Dear Mr. Mokhtar, Thank you for your feedback. We look forward to your next stay with us in the near future. Best regards,

8/10 Good

Anom, Johor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and easy to get foods etc.
Stayed 1 night in Jan 2019
Response from Sari B on Feb 8, 2019
Dear sir/madam, Thank you for feedback. We hope that you will be staying with us again. Best regards,

8/10 Good

mohd rosidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Sari B on Jan 24, 2019
Dear Mr. Mohd. Rosidi, Thank you for your feedback. We will improve our service and facility and we hope that in future, you will choose and stay with us again. Best regards.

8/10 Good

Muhammad, Putrajaya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel in the prime area of KL
Pros: -Clean room -Spacious bathroom -Big pool -Nice breakfast -Mall at the ground floor (KFC, Speedmart, Burgerking, Richiamo Coffee, Food court etc.) -Near to mosque Cons -Room quite small -Leaking in bathroom
Stayed 1 night in Aug 2018
Response from Sari B on Sep 18, 2018
Dear Mr.Muhammad. Thank you for your feedback. We appreciate it a lot. We will take note of the cons that you have mentioned. In regards to the leaking in the bathroom, we will notify Maintenance to make a thorough check up on all our rooms to prevent this issue from happening again. Best regards.

10/10 Excellent

Ibnu, Penang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Sari B on Aug 30, 2018
Dear Mr. Ibnu, Thank you for your feedback. Best regards.

8/10 Good

shaun

Liked: Property conditions & facilities
Kuala Lumpur for 4 nights
A nice walk to the local train about 20 minutes Nice view from on our room and the breakfast area - Very poor service of our room, we even ran out of toilet paper and had to ask for it at reception, a nice clean place but where are the cleaners?
Stayed 1 night in Jul 2018
Response from Sari B on Aug 21, 2018
Dear shaun, We apologized for your inconvenience that you experienced during your stay at our hotel. We have addressed this issue to our Housekeeping team to ensure that this never happen again. We thank you for your feedback. We hope that this won't deter you to stay with us again. Best regards.

4/10 Poor

Will

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
To be fair this isn't a problem just with this hotel, but with hotels in Malaysia and South East Asia in general. Basically many of the amenities advertised on the Expedia listing were either not available or didn't even exist. This included: the pool- closed for maintenance, room WIFI (couldn't connect on my phone or the hotel staff's phone, they apologized but wouldn't do anything about it), the gym didn't even exist. These are pretty major things to claim about the listing and not have. Obviously I asked for a discount and they said the manager would get back to me, which he obviously never did. Despite these problems the room was clean and comfortable. One other negative- there were usually 3-4 security guards at a desk in the middle of the lobby that often stared at me when I walked past. I felt a bit like they were prison guards that didn't really want me to get past.
Stayed 7 nights in Jun 2018

6/10 Okay

Verified traveler

Disliked: Staff & service
Breakfast significantly poor...
Really slow check-in eventhough no other people in queue. Changed access card twice. Waited 2 hours for maintenace guy bcoz no TV signals. Quantity of food during breakfast is ridiculously low... always short. I pity family that comes in after 9am especially with children and hungry stomach. Otherwise good place to stay with family during work trips.

8/10 Good

Dr Norhanim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Disliked: Cleanliness, room comfort
Waiting for 40 minutes to check in, terrible hotel management
Stayed 2 nights in Apr 2018

8/10 Good

Naemah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Sari B on Aug 21, 2018
Dear Naemah, Thank you for your feedback. Best regards.

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Average
I don't really know that Scholar's Inn and Regency Scholar's Hotel are two separate hotel, although at first I thought Scholar's Inn which is owned by UTM was handed over to Regency, it seems that they're in two separate building which are separated around 200-300 metres away. That should be put somewhere in the notes for the advertisement. The room is new, but not that clean as I could feel the dust when I checked in. It's not that bad, it just that it's not super clean as well - just so and so. I couldn't complain much as the rental fee is relatively cheap, but not the cheapest since at the same price I could get a similar standard accommodation with a breakfast of two in KL (yes!).
Stayed 1 night in Apr 2018

10/10 Excellent

Siti Farhana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018
Response from Sari B on Aug 21, 2018
Dear Siti Farhana, Thank you for your feedback. Best regards.

6/10 Okay

Aslam, Malaysia

Disliked: Staff & service, room comfort
Decent stay @ good value
Checked in late, but it was okay. Comfortable with good breakfast. Friendly locals.
Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Baik dan membantu
Stayed 2 nights in Apr 2019

10/10 Excellent

Razimah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel dengan rekabentuk dan konsep yg terkini
Hotel dengan dengan reka bentuk dan konsep yg terkini, walaupun bilik kecil tapi susun atur yg baik menjadi bilik ini sesuai untuk 2 orang dengan barang yg banyak. Pemandangan yg menghadap klcc juga satu yg menarik dengan melihat pemandangan bandaraya yg cantik dari jauh terutamanya diwaktu malam. Kolam juga satu tarikan dihotel ini kerana ianya cukup besar untuk ramai orang. Akan menginap lagi dihotel ini jika dapat bilik yg menghadap pemandangan klcc. Ada satu kekurangan iaitu receptionist yg berada di dewan makan yg mengelirukan sehingga saya tercari cari dimana receptionist. Perlu diperbaiki dengan memberikan tanda arah supaya senang dicari.
Stayed 1 night in May 2018