Restaurant

Reviews of DoubleTree by Hilton Kyoto Higashiyama

4 out of 5
DoubleTree by Hilton Kyoto Higashiyama
1-chome-45 Honmachi, Higashiyama Ward, Kyoto, Kyoto

Reviews

9.0

Wonderful

Rating 10 - Excellent. 38 out of 59 reviews" "
Rating 8 - Good. 12 out of 59 reviews" "
Rating 6 - Okay. 6 out of 59 reviews" "
Rating 4 - Poor. 1 out of 59 reviews" "
Rating 2 - Terrible. 2 out of 59 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

4/10 Poor

JOSHUA, Corinda

Traveled with partner
Disliked: Property conditions & facilities
Love the aesthetic design, a lovely modern Japanese style. Disappointing: no room service, toilet smells, water station on bottom/level 1 floor only.
Stayed 3 nights in Apr 2024

8/10 Good

Avsin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and professional staff. The facility is well maintained. Breakfast is decent. All good accept the size of the rooms. Rooms are depressingly small.
Stayed 2 nights in Apr 2024
Response from DoubleTree by Hilton Kyoto Higashiyama on Apr 26, 2024
Dear Avsin,Thank you for staying at DoubleTree by Hilton Kyoto Higashiyama and writing us a valuable feedback.We have a great team who all work so hard to ensure everything is just right. Looking forward to your next stays!

6/10 Okay

Janos

Liked: Cleanliness, staff & service
Shouting guests
Stayed 2 nights in Mar 2024
Response from DoubleTree by Hilton Kyoto Higashiyama on Apr 26, 2024
Dear Janos,Thrilled to receive such a lovely and excellent review of your recent stay with us at DoubleTree by Hilton Kyoto Higashiyama!We apologize for not being able to make you feel great. Thank you for allowing us the opportunity to serve you. Your valuable feedback for the service quality will be shared by our team. We would take this opportunity to review our service standard, and try to improve even harder to meet your expectations.

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location which is central to all sights around the city.
Stayed 2 nights in Mar 2024

10/10 Excellent

Angel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
During our week-long stay at this hotel, my girlfriend and I were captivated by the seamless fusion of traditional Japanese style and modern comforts in the rooms. However, what truly distinguished our experience was the outstanding hospitality of the staff. From Tomoyuki's warm welcome at reception to Anne's insightful recommendations as the GM, special mention must be made of Madhu at the restaurant, whose engaging conversations added an extra layer of enjoyment to our stay, in general, every interaction was marked by genuine warmth and attentiveness. Thanks to Sagar for his invaluable assistance with our luggage. Overall, our stay exceeded expectations, leaving us with fond memories and a desire to return. Cathy and Angel.
Stayed 6 nights in Feb 2024

10/10 Excellent

Korrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from DT Kyoto Higashiyama on Mar 26, 2024
Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.

10/10 Excellent

YUK MING DAGAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel location is good and quiet
Stayed 2 nights in Feb 2024
Response from DoubleTree by Hilton Kyoto Higashiyama on Feb 28, 2024
Dear YUK MING DAGAN,Thank you for staying with us at DoubleTree by Hilton Kyoto Higashiyama.We are very fortunate to be in such a great location - walking distance to everything you could possibly need and more.We look forward to welcoming you back to our hotel in the not-so-distant future.

10/10 Excellent

madeleine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023
Response from DT Kyoto Higashiyama on Feb 13, 2024
Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Dec 2023

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Great and friendly staff. No carpark though
Stayed 2 nights in Dec 2023
Response from DoubleTree by Hilton Kyoto Higashiyama on Dec 18, 2023
Dear Cynthia,Thank you very much for staying with us at the DoubleTree by Hilton Kyoto Higashiyama.I'm very proud to hear that our team took good care of you and I can assure you that I will share the good comments with them. For us its always important to hear what our guests thinks in order for us to improve and we will continue doing so in the future.We greatly look forward to welcoming you back again soon.

10/10 Excellent

Kathy, Edmond

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location. Spacious room. Staff were very helpful
Stayed 2 nights in Nov 2023
Response from DoubleTree by Hilton Kyoto Higashiyama on Dec 19, 2023
Dear Kathy、Edmond,Thank you for staying at DoubleTree by Hilton Kyoto Higashiyama and writing us valuable feedback.We appreciate your kind comments, and these warm words will certainly encourage all the team members to provide enhanced hospitality.We look forward to welcoming you back to our hotel in the not-so-distant future.

8/10 Good

maria

Stayed 2 nights in Nov 2023
Response from DoubleTree by Hilton Kyoto Higashiyama on Dec 26, 2023
Thank you for staying at DoubleTree by Hilton Kyoto Higashiyama and writing us valuable feedback.We here at the DoubleTree by Hilton Kyoto Higashiyama looks forward to welcoming you again in the near future.

10/10 Excellent

Gino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel, located next to one of the most beautiful areas of Kyoto. The staff is absolutely amazing.
Stayed 5 nights in Nov 2023
Response from DoubleTree by Hilton Kyoto Higashiyama on Dec 19, 2023
Dear Gino,Thank you for staying with us at DoubleTree by Hilton Kyoto Higashiyama.It is always encouraging and more inspiring whenever we receive positive feedback from our valued guests.We here at the DoubleTree by Hilton Kyoto Higashiyama looks forward to welcoming you again in the near future.

2/10 Terrible

janette

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly, hospitable and we loved the Onsen.
Stayed 1 night in Nov 2023
Response from DoubleTree by Hilton Kyoto Higashiyama on Dec 19, 2023
Dear janette,Thank you very much for your kind review of our hotel.It is always a great pleasure to receive such positive feedback.We look forward to welcoming you back to DoubleTree by Hilton Kyoto Higashiyama.

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location + serenity! What’s not to love?
A lovely hotel, in the perfect location for a Kyoto visit! While near the subway and walkable to several temples, Gion, Nijiki market, Ponto-Cho and more, it’s slightly away from the noise and bustle. Newly renovated, with serene and beautifully appointed rooms with comfy beds. The onsen bath is a must! We found this lovely hotel a calm oasis, from the thoughtful folks at the front desk to the super-comfortable yukatas and slippers waiting for us in our room. Can’t wait to come back!
Stayed 1 night in Nov 2023
Response from DoubleTree by Hilton Kyoto Higashiyama on Nov 8, 2023
Dear Joyce,Thank you very much for staying with us at the DoubleTree by Hilton Kyoto Higashiyama, and thank you very much for taking your valuable time to place comments for us.We are very fortunate to be in such a great location - walking distance to everything you could possibly need & more.The team and I look forward to welcoming you back for another memorable stay at your hotel in DoubleTree by Hilton Kyoto Higashiyama

10/10 Excellent

Makoto

Stayed 1 night in Oct 2023
Response from DoubleTree by Hilton Kyoto Higashiyama on Nov 8, 2023
Thank you for staying at DoubleTree by Hilton Kyoto Higashiyama and writing us a valuable feedback.The team and I look forward to welcoming you back for another memorable stay at your hotel in DoubleTree by Hilton Kyoto Higashiyama

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new hotel, clean, excellent breakfast buffet.

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very welcoming & the accommodations were nice. It’s in a very nice area.
Stayed 3 nights in Oct 2023
Response from DoubleTree by Hilton Kyoto Higashiyama on Oct 24, 2023
Dear Travis,Thank you for staying at DoubleTree by Hilton Kyoto Higashiyama and writing us valuable feedback.We are very fortunate to be in such a great location - walking distance to everything you could possibly need and more.We here at the DoubleTree by Hilton Kyoto Higashiyama looks forward to welcoming you again in the near future.

6/10 Okay

LYUDMILA

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from DoubleTree by Hilton Kyoto Higashiyama on Nov 8, 2023
Thank you for staying at DoubleTree by Hilton Kyoto Higashiyama and writing us a valuable feedback.The team and I look forward to welcoming you back for another memorable stay at your hotel in DoubleTree by Hilton Kyoto Higashiyama

8/10 Good

Fumio

Liked: Cleanliness
ベットの高さが低い
Stayed 1 night in Mar 2024
Response from DoubleTree by Hilton Kyoto Higashiyama on Apr 26, 2024
Fumio 様この度は、ダブルツリーbyヒルトン京都東山にご宿泊いただきまして、誠にありがとうございます。ベッドの高さにつきましては関係部署に報告の上、今後細心の注意を払う所存でございます。私どもは今後もお客様お一人お一人からのお声に耳を傾け、真摯に捕らえ、お客様皆様にお選び頂けるホテルを目指し努力と改善を重ねてまいります。お客様のお帰りを心よりお待ち申し上げております。

10/10 Excellent

Claudia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es muy lindo y limpio. El personal muy amable y el desayuno es muy buena opción.
Stayed 1 night in Mar 2024

10/10 Excellent

MIHANA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても綺麗で良かった
Stayed 1 night in Mar 2024

10/10 Excellent

Hiroki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from DT Kyoto Higashiyama on Mar 26, 2024
この度は、当ホテルをご利用いただきまして、誠に有難うございます。今後ともお客様にご満足頂けますよう、サービスの更なる向上に従業員一同努めて参る所存でございますので、変わらぬご厚誼を賜りますようお願い申し上げます。またのご利用を心よりお待ち申し上げます。

10/10 Excellent

Garrie

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great overall
Stayed 2 nights in Jan 2024

10/10 Excellent

yoshiko

Stayed 1 night in Jan 2024

10/10 Excellent

SOYEON

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
편안하고 좋았습니다.
길가에 있지만 조용한 숙박을 할 수 있었습니다. 한국 손님이 많아서인지 김치도 제공되어서 부모님 모시고 여행하기에 좋았습니다. 다만 호텔 입구에서 방으로 갈 때 엘리베이터를 한 번 더 타야 하는 점은 조금 불편했습니다.
Stayed 2 nights in Jan 2024

10/10 Excellent

YOUNGWOO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from DT Kyoto Higashiyama on Feb 13, 2024
Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.

8/10 Good

CHUI SHAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from DT Kyoto Higashiyama on Feb 13, 2024
Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.

8/10 Good

Lotta

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice location and design
Stayed 2 nights in Dec 2023
Response from DoubleTree by Hilton Kyoto Higashiyama on Dec 26, 2023
Thank you for staying at DoubleTree by Hilton Kyoto Higashiyama and writing us valuable feedback.We here at the DoubleTree by Hilton Kyoto Higashiyama looks forward to welcoming you again in the near future

8/10 Good

Youngjoon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from DoubleTree by Hilton Kyoto Higashiyama on Dec 26, 2023
Thank you for staying at DoubleTree by Hilton Kyoto Higashiyama and writing us valuable feedback.We here at the DoubleTree by Hilton Kyoto Higashiyama looks forward to welcoming you again in the near future

10/10 Excellent

SEUNGCHUL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from DoubleTree by Hilton Kyoto Higashiyama on Dec 26, 2023
Thank you for staying at DoubleTree by Hilton Kyoto Higashiyama and writing us valuable feedback.We here at the DoubleTree by Hilton Kyoto Higashiyama looks forward to welcoming you again in the near future

2/10 Terrible

YEUNG

Stayed 3 nights in Dec 2023
Response from DoubleTree by Hilton Kyoto Higashiyama on Dec 26, 2023
Thank you for staying at DoubleTree by Hilton Kyoto Higashiyama and writing us valuable feedback.We here at the DoubleTree by Hilton Kyoto Higashiyama looks forward to welcoming you again in the near future

10/10 Excellent

Ching Yee

Stayed 3 nights in Nov 2023
Response from DoubleTree by Hilton Kyoto Higashiyama on Dec 26, 2023
Thank you for staying at DoubleTree by Hilton Kyoto Higashiyama and writing us valuable feedback.We here at the DoubleTree by Hilton Kyoto Higashiyama looks forward to welcoming you again in the near future

10/10 Excellent

MISUN

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
다시 찾고픈 교토
위치도, 분위기도, 직원들의 친절한 대응도 좋았어요. 단, 룸이 생각보다는 조즘 작았고, 조식 중 일부 음식(특히 딤섬)은 나왔는 지를 두번 이상을 확인하러 가야했어요.
Stayed 2 nights in Nov 2023

6/10 Okay

Youngmin

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Nov 2023
Response from DoubleTree by Hilton Kyoto Higashiyama on Dec 26, 2023
Thank you for staying at DoubleTree by Hilton Kyoto Higashiyama and writing us valuable feedback.We here at the DoubleTree by Hilton Kyoto Higashiyama looks forward to welcoming you again in the near future

10/10 Excellent

Takaaki

Stayed 1 night in Nov 2023
Response from DoubleTree by Hilton Kyoto Higashiyama on Dec 26, 2023
Thank you for staying at DoubleTree by Hilton Kyoto Higashiyama and writing us valuable feedback.We here at the DoubleTree by Hilton Kyoto Higashiyama looks forward to welcoming you again in the near future

10/10 Excellent

Tsz Pui

Stayed 1 night in Nov 2023
Response from DoubleTree by Hilton Kyoto Higashiyama on Dec 26, 2023
Thank you for staying at DoubleTree by Hilton Kyoto Higashiyama and writing us valuable feedback.We here at the DoubleTree by Hilton Kyoto Higashiyama looks forward to welcoming you again in the near future

10/10 Excellent

Pik Sin Sabrina

Stayed 1 night in Nov 2023
Response from DoubleTree by Hilton Kyoto Higashiyama on Dec 26, 2023
Thank you for staying at DoubleTree by Hilton Kyoto Higashiyama and writing us valuable feedback.We here at the DoubleTree by Hilton Kyoto Higashiyama looks forward to welcoming you again in the near future

8/10 Good

Youngjoon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from DoubleTree by Hilton Kyoto Higashiyama on Nov 8, 2023
Thank you for staying at DoubleTree by Hilton Kyoto Higashiyama and writing us a valuable feedback.The team and I look forward to welcoming you back for another memorable stay at your hotel in DoubleTree by Hilton Kyoto Higashiyama

8/10 Good

Patrick

Stayed 5 nights in Oct 2023
Response from DoubleTree by Hilton Kyoto Higashiyama on Nov 8, 2023
Thank you for staying at DoubleTree by Hilton Kyoto Higashiyama and writing us a valuable feedback.The team and I look forward to welcoming you back for another memorable stay at your hotel in DoubleTree by Hilton Kyoto Higashiyama

10/10 Excellent

Daiki

Stayed 1 night in Nov 2023
Response from DoubleTree by Hilton Kyoto Higashiyama on Dec 26, 2023
Thank you for staying at DoubleTree by Hilton Kyoto Higashiyama and writing us valuable feedback.We here at the DoubleTree by Hilton Kyoto Higashiyama looks forward to welcoming you again in the near future

10/10 Excellent

??

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ホテルマンの方の対応が非常に良かったです。 部屋も清潔感があり、京都旅行を楽しむことができました。
Stayed 2 nights in Nov 2023
Response from DoubleTree by Hilton Kyoto Higashiyama on Nov 8, 2023
この度はダブルツリーbyヒルトン京都東山へお帰りくださり、誠にありがとうございます。貴重なご感想をお寄せくださいましたこと、心より感謝申し上げます。ホテルにつきまして、私どもまでが心が躍るような素晴らしいコメントをいただきまして、重ねて御礼申し上げます。当ホテルをご利用の際は、ご要望・ご希望を当ホテルスタッフにお気軽にお伝え下さい。私たちは常にお客様にご満足頂けることを一番に考え、今後もお客様に「心地良い」と感じて頂けるサービスを心がけてまいります。是非、マイホテルとしてお気軽にご来館頂ければ幸いです。

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient and clean
hotel is very close to subway station with few bus routes in front of hotel. The hotel room is very clean and the conditions are excellent. Onsen is also good. The staff are very nice and helpful. Few restaurants are adjacent to the hotel.
Stayed 3 nights in Oct 2023
Response from DoubleTree by Hilton Kyoto Higashiyama on Nov 8, 2023
Thank you for staying at DoubleTree by Hilton Kyoto Higashiyama and writing us a valuable feedback.It is always encouraging and more inspiring whenever we receive positive feedback from our valued guests.I'm very proud to hear that our team took good care of you and I can assure you that I will share the good comments with them. For us its always important to hear what our guests thinks in order for us to improve and we will continue doing so in the future.The team and I look forward to welcoming you back for another memorable stay at your hotel in DoubleTree by Hilton Kyoto Higashiyama.

10/10 Excellent

SEYOUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from DoubleTree by Hilton Kyoto Higashiyama on Nov 8, 2023
Thank you for staying at DoubleTree by Hilton Kyoto Higashiyama and writing us a valuable feedback.The team and I look forward to welcoming you back for another memorable stay at your hotel in DoubleTree by Hilton Kyoto Higashiyama

6/10 Okay

Masaki

Stayed 2 nights in Oct 2023
Response from DoubleTree by Hilton Kyoto Higashiyama on Nov 8, 2023
Thank you for staying at DoubleTree by Hilton Kyoto Higashiyama and writing us a valuable feedback.The team and I look forward to welcoming you back for another memorable stay at your hotel in DoubleTree by Hilton Kyoto Higashiyama

10/10 Excellent

Takako

Liked: Cleanliness, staff & service, property conditions & facilities
建物内、とても清潔感があり、お部屋のデザイン、フロント、ラウンジともに、とてもスタイリッシュで、和の雰囲気を楽しむことができました。また、利用したいと思いました。
Stayed 1 night in Oct 2023
Response from DoubleTree by Hilton Kyoto Higashiyama on Oct 24, 2023
Takako 様この度は、数あるホテルの中からダブルツリーbyヒルトン京都東山をお選びいただき、誠にありがとうございました。お客様に気持ちよくお過ごしいただけ、ご滞在をお楽しみいただけたご様子を伺え、大変嬉しく存じます。ロビーエリアには、月に見立てた象徴的な槌目真鍮のアートや豪快に墨で描かれた源氏襖など、美しい古都・京都の華やかさと自然の豊かさを表現したアートが点在する洗練した空間でお客様をお出迎えします。随所に自然素材のアートを配置し、内と外との連続した空間の広がりを演出しました。また京都にお越しの際はぜひダブルツリーbyヒルトン京都東山でお客様をお迎えできるよう、心より願っております。

10/10 Excellent

SEUNGYUL

Stayed 2 nights in Oct 2023
Response from DoubleTree by Hilton Kyoto Higashiyama on Nov 8, 2023
Thank you for staying at DoubleTree by Hilton Kyoto Higashiyama and writing us a valuable feedback.The team and I look forward to welcoming you back for another memorable stay at your hotel in DoubleTree by Hilton Kyoto Higashiyama

10/10 Excellent

SEUNGHO

Stayed 1 night in Oct 2023
Response from DoubleTree by Hilton Kyoto Higashiyama on Nov 8, 2023
Thank you for staying at DoubleTree by Hilton Kyoto Higashiyama and writing us a valuable feedback.The team and I look forward to welcoming you back for another memorable stay at your hotel in DoubleTree by Hilton Kyoto Higashiyama

8/10 Good

JEEHOON

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
좋아요~ 아침식사가 조금 아쉬웠어요. 다른 건 모두 만족합니다.
Stayed 2 nights in Sep 2023

8/10 Good

MICHIHARU

Stayed 1 night in Aug 2023
Response from DoubleTree by Hilton Kyoto Higashiyama on Nov 8, 2023
Thank you for staying at DoubleTree by Hilton Kyoto Higashiyama and writing us a valuable feedback.The team and I look forward to welcoming you back for another memorable stay at your hotel in DoubleTree by Hilton Kyoto Higashiyama