We'd booked a single and a twin bedded room. On arrival we were told that they only had doubles, no twins. Lidia, the receptionist was in her 1st week at the hotel and she was on her own. She did her utmost to accommodate out request, but eventually gave up and gave us free breakfasts to compensate for our hassle. When we eventually got into our rooms (my punch card type key didn't work), we found that the "single" was in fact a triple, so I swapped with my cousin. The management should give reception information what is contained in each room. There is no safe in the rooms, as advertised under amenities: guests can leave a sealed envelope in the reception safe. The hotel is in a shopping mall. Rooms are dark and there is no view: my room faced into the mall. Our other room faced onto a wall. The hotel is some way from the centre of Santiago: the bus service is infrequent, so one really needs a car: parking outside is free and quite plentiful. Beds were comfortable; rooms were spotless and breakfast was good. Its a good choice if one has the use of a car and just wants a hotel to sleep in.