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Reviews of Protea Hotel by Marriott Lagos Kuramo Waters

3 out of 5
Protea Hotel by Marriott Lagos Kuramo Waters
Kuramo Waters Close Off Akin, Ogunlewe Street, Victoria Island, Lagos

Reviews

7.0

Good

Rating 10 - Excellent. 6 out of 19 reviews" "
Rating 8 - Good. 4 out of 19 reviews" "
Rating 6 - Okay. 4 out of 19 reviews" "
Rating 4 - Poor. 2 out of 19 reviews" "
Rating 2 - Terrible. 3 out of 19 reviews" "

7.0/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Yinka, Ann Arbor

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Manager is Professional and Courteous. A gem in Lekki💎
Stayed 2 nights in Apr 2024

4/10 Poor

Jeff

Disliked: Staff & service, property conditions & facilities
Poorly ran
Stayed 2 nights in Nov 2022
Response from Reservation on Dec 19, 2022
Thanks for your patronage, we appreciate your comment and we are working hard to make your stay pleasant on your next visit.

2/10 Terrible

David

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay
Main issue was to mot accept international mastercard nor visa credit card for payment. Restaurant service terribly slow. Poor breakfast offer, unreliable wifi and in general the feeling of a rundown place priced as top quality.
Stayed 5 nights in Sep 2022
Response from Reservation Team on Oct 2, 2022
Dear David, Thank you for choosing to stay with us at Protea Hotel by Marriot.I sincerely apologize for the challenges encountered, during your stay with us, we have actioned on this, as this would never repeat itself. Thank you again for your patronage.Reservation Team.

10/10 Excellent

Okezie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021
Response from LOSPK on Sep 6, 2021
Thank you for your comment. We hope to have you back. Protea Hotel Kuramo Waters Team.

2/10 Terrible

Denise

Liked: Room comfort
Stayed 6 nights in Dec 2020

6/10 Okay

Wami, Lagos

Traveled with group, Business traveler
Liked: Staff & service
I liked the location of the property. I did not like the fact that I had to pay that much for a very small room. I didn't picture the Queen bed to be small either. I paid same price for a more comfortable room at Protea hotel Owerri. The room, bed, and bath area was too small.
Stayed 3 nights in Mar 2020

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The view of the lake is great! But .. the hotel is not up to per, the facilities are old, bathrooms terribly small and uncomfortable, the rooms don't have natural lighting and windows have some green/blue film barrier that just keeps you in, rooms are dark ish because of this and the rooms feel stuffy and musky. The view's good and pool nice, staff hospitable but I would not recommend staying there :( I've never been happier to check out. I constantly considered checking out, and I actually tried to.
Stayed 6 nights in Jul 2019

8/10 Good

Verified traveler

Work Traveler
Hotel was generally good. Wifi was fast in room but did not have Wifi in dining room.
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveler

Enjoyable stay
Great place to stay.
Stayed 1 night in Sep 2018

10/10 Excellent

Samuel

Beautiful hotel on the coast
Great place! Not so easy to locate because there are 2 hotels with same name in close proximity. The breakfast buffet has limited options but overall the staff are quite helpful and the rooms are clean and comfortable. Rooms are small but the view was also quite good.
Stayed 4 nights in Sep 2018

6/10 Okay

Verified traveler

Would stay again but needs improvement
The Protea Hotel is nice and quiet, but the rooms could be a bit cleaner and the staff really need to be better trained across the board. I wouldn't mind staying again, but the management needs to ensure its people have the skills to serve in the hospitality industry. There were a number of issues with meals, check-in/check-out, etc.
Stayed 5 nights in Aug 2018

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Excellent service with not a good bathroom
The hotel is good. Every time the service is great! However, the bathroom is really bad with leaking water and there is even one insect with long body in the bathroom during showering. Lots of small spiders on the desk which I couldn’t work on the desk. I really had to say the room needs to double cleaned before new guests coming.
Stayed 7 nights in Aug 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible Hotel
1. Booked airport transfer was forgotten - this caused me a 1.5 hour delay arriving at the hotel; 2. No internet in the room - I was then informed that they would get it fixed "next week"; 3. I had to sit in the bar as only way I could get internet 4. When I asked to change rooms, it was a big drama. 6. They moved me one floor down - internet works perfectly ... BUT the room is filthy - only the sheets were clean, the floor turned my feet black in seconds; it's sticky and dirty 7. The room they moved me to is next to the industrial sized generators that ran all night 8. The chicken burger I ordered was inedible
Stayed 1 night in Feb 2018

8/10 Good

Luxetravs, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and affordable beach front property
If you get an upstairs room with the balcony overlooking the ocean, the view is amazing. The pool and lounge area really work well together.
Stayed 1 night in Jan 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Okay stay
Great staff. Amenities need touch up.
Stayed 2 nights in Sep 2017

8/10 Good

walter, p

Liked: Staff & service, property conditions & facilities, room comfort
Nice and affordable
Good staff, power was constant. Clean and affordable
Stayed 1 night in Jul 2017

10/10 Excellent

Mohan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Rita, Springs

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Front Desk staff
Front desk staff would not accept EXPEDIA confirmation demanding repayment.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best Place to Stay on Victoria Island
Short drive from this hotel to any event on the Island. Business and banking headquarters are nearby