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Reviews of The Sojourner by Genesis

4 out of 5
The Sojourner by Genesis
16, Oba Akinjobi Street, GRA ikeja, Lagos

Reviews

7.6

Good

Rating 10 - Excellent. 23 out of 71 reviews" "
Rating 8 - Good. 27 out of 71 reviews" "
Rating 6 - Okay. 11 out of 71 reviews" "
Rating 4 - Poor. 5 out of 71 reviews" "
Rating 2 - Terrible. 5 out of 71 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Chilenye

Stayed 1 night in Dec 2022

10/10 Excellent

Janell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place

10/10 Excellent

Evelyne

Liked: Staff & service, amenities, property conditions & facilities
it was fine

2/10 Terrible

Tom

Stayed 1 night in Oct 2022

10/10 Excellent

Tracy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the food and staff!
Stayed 1 night in Oct 2022
Response from Ifeanyi on Oct 25, 2022
Dear Ma, thank you so much for your review. We are so thankful that you choose us as your preferred brand.

10/10 Excellent

Tracy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed having a restaurant that offered international food and Nigerian food. Staff was excellent! They were kind, friendly, and helpful. Looking to staying again. Bed was comfortable.
Stayed 1 night in Oct 2022
Response from ifeanyi on Oct 25, 2022
Dear Ma, Thank you for your review. We are so happy to have you with us.

4/10 Poor

Key Travel

Stayed 1 night in Sep 2022

8/10 Good

Kamar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in a very quite area in Ikeja
Stayed 1 night in Dec 2021

8/10 Good

Olufunmilayo

Liked: Staff & service, room comfort
The staff were friendly and most were quite attentive and willing to help. The food was good. The rooms were clean and the beds (including pillows) were very comfortable but I had problems with the shower room. The shower cubicle itself was cleaned daily to a fairly good standard, but the walls of the shower room itself had stains on them, with cobwebs and dark smudges up in the corners close to the ceiling. The extractor fan did not work throughout my stay (and was not fixed despite being reported as faulty and being promised that it would be looked at) leaving me with no choice but to leave the window open.
Stayed 9 nights in Sep 2021

6/10 Okay

Queen

Liked: Cleanliness
Disliked: Amenities
Internet is not that great….keeps dropping. Tv is very fuzzy. House keeping was not done the next day.
Stayed 2 nights in Sep 2021

2/10 Terrible

Mackens

Stayed 1 night in Jun 2021

4/10 Poor

Verified traveler

The property is okay however there is no synergy between Expedia and the hotel, i was turned back for not having a reservation reason being that expedia was informed of no space and i was told. Very embarrassing and frustrating situation coming from a tired trip. 👎
Stayed 1 night in Jun 2021
Response from FOM on Jun 28, 2021
Dear Guest, Thank you very much for your feedback, we sincerely apologize for the inconvenience you experienced. We can assure you this will not happen in the future as we will ensure a better communication with expedia. we look forward to welcoming you again. Best Regards Elizabeth FOM Sojourner Hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located closer to the international Airport was an advantage.
Stayed 1 night in Jun 2021
Response from FOM, The Sojourner By Genesis hotel. on Jun 28, 2021
Dear Guest, Thank you so much for your feedback, we are glad you had a memorable stay with us, and we look forward to welcoming you again. Best Regards, Elizabeth

6/10 Okay

Verified traveler

They could not find my reservation initially There was no towel in the room They eventually brought 1 towel WIFI only works in the lobby
Stayed 1 night in Apr 2021
Response from Chuks on Apr 14, 2021
Apologies for the no towel in the rooms; that must have been an oversight and is highly regretted. For the WIFI, its available both in the rooms and within the premises up to the swimming pool area; All you need is a code for the specific area you are working from. Thank you.

8/10 Good

Olusegun

Stayed 2 nights in Apr 2021

6/10 Okay

Diane

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2021

10/10 Excellent

Verified traveler

Stayed 4 nights in Mar 2021

8/10 Good

Matthew

Business traveler
Liked: Staff & service
It was Okay
It was okay. The check-in was not smooth and the property could benefit from some detailed maintenance. Not bad but has the potential to be much better.
Stayed 1 night in Mar 2021
Response from Chuks on Mar 9, 2021
Thank you so much for your comment. We have set up modalities to improve on our maintenance. We look forward to hosting you again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities
Rooms are beautiful and well looked after. Room service was also very good
Stayed 1 night in Jan 2021
Response from Chuks on Jan 27, 2021
Thank you for your positive feedback. We will keep improving on our product and services.

8/10 Good

Solomom, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and knowledgeable staff made the stay very pleasant
Stayed 1 night in Dec 2020
Response from Chuks on Dec 16, 2020
Thank you Solomon for your review. We hope to have you again.

10/10 Excellent

Femi, Germany

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proprty is in a very serene neighborhood, easy to locate. Room conditions are great and the front desk staff was great.
Stayed 1 night in Dec 2020
Response from Chuks on Dec 22, 2020
Thnak you for your positive feedback. We look forward to hosting you again and again.

6/10 Okay

Verified traveler

Business traveler, Traveled with family
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Not the best value in this area. Irritating approach to collect tips. I would not recommend
Stayed 1 night in Oct 2020
Response from GM on Oct 27, 2020
Sir, thank you for this review. We sincerely apologize for this specific experience and can imagine how irritating that could be for most people.I am certain you didn't expect such from such a magnificent hotel and indeed,as a matter of policy we do not encourage giving tips to our staff and many of our guests are aware of this. Sir, please call GM on this ext-1111 to make any complaint bothering on anything. We appreciate every guest's feedback and we treat them accordingly. We look forward to another opportunity to be of service to you.

6/10 Okay

Verified traveler

Business traveler
Liked: Amenities
This hotel is being painted outside when the inside is below standard. Should have focused inside first. Broken doors, broken carpet splitters marked walls and damp intrusion on walls
Stayed 3 nights in Mar 2020
Response from Vivian on Mar 24, 2020
Many thanks to you for taking out time to share your experience with us. On behalf of the entire team of The Sojourner hotel, I sincerely apologize for the less than satisfactory experience you had with our room. Your feedback is imperative for us to ensure that our GUESTS’ expectations are being met. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong. Refurbishment is currently being done in the rooms as well as outside the building. Thank you for assisting us to strive for service excellence. Once again, we thank you for sharing your concern, we hope that you will give us another opportunity to better serve you next time. We look forward to welcoming you back soon. Best Regards, Vivian.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Bed not very comfy. Staff friendly
Stayed 1 night in Feb 2020
Response from Vivian on Feb 29, 2020
Dear Guest, We thank you sincerely for your feedback, and we apologize for the inconvenience you encountered during your stay with us. If you could kindly give us the room number you were in, so the necessary measures will be taken. We want to assure you that we take your feedback seriously and will do everything to see to it that your next stay with us is even more pleasantly memorable. We look forward to having you with us again soon. Best Regards, Vivian.

6/10 Okay

Verified traveler

Traveled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
Nice ambience. I think the staffs at the front desk need some training on customer service/ products and services rendered in the hotel.
Stayed 1 night in Feb 2020
Response from Vivian on Feb 18, 2020
Thank you so much for your feedback, we sincerely appreciate it. Your observation has been kindly noted and measures will be put in place to give you excellent service the next time you are around. We look forward to welcoming you again soon.

8/10 Good

momo

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Comfortable and clean, will recommend the hotel to others
Stayed 5 nights in Feb 2020
Response from Vivian on Feb 18, 2020
Dear Momo, Thank you kindly for your feedback and your warm recommendation. We are glad we were able to make your stay memorable. We will love to have you around again when next you're in town. Best regards.

8/10 Good

abubakar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cost and comfortable
Not bad . Great location. Breakfast lovely
Stayed 1 night in Jan 2020
Response from Vivian on Feb 18, 2020
Thank you so much for your feedback, we sincerely appreciate it. We are looking forward to welcoming you again soon. Best Regards.

2/10 Terrible

Xueliang

Business traveler
Disliked: Property conditions & facilities, room comfort
It was a very bad experience.
Cooling function of the room AC didn’t work, it was very hot in my room. Visa card wasn’t acceptable at the restaurant, wanted to use cash to pay my beer but waiting cane back said no chance available. How disappointing.
Stayed 1 night in Nov 2019

6/10 Okay

Ify, Ohio

Liked: Cleanliness, staff & service, property conditions & facilities
Had a beautiful pool side area and lobby for guest
Stayed 2 nights in Sep 2019

8/10 Good

Thomas

Liked: Cleanliness, staff & service, room comfort
Business Hotel Close to Airport
My stay overall was very good the service from your staff was excellent, and the food service was good. Only observation I have after staying on more than one occasion is some rooms are better than others in the same category (some look fresh and appear refurbished while other are some what tired looking etc). Hence rooms are not consistent.
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveler

Disliked: Staff & service
I booked this hotel.through expedia and paid upon confirmation that there was room only for me to be informed that they
Stayed 3 nights in Jul 2019

2/10 Terrible

Verified traveler

Disliked: Property conditions & facilities
AVOID at 4* price. While this hotel "looks" like a 4-star on paper, in reality it is already badly dilapidated, with peeling wallpaper, broken furniture, warped and otherwise damages floors, poor restaurant. For the price stay at the much nicer Shoregate (still with some problems). Do not think you are finding a comparable to the Marriott or Radisson 4*s. At a 2*+/3* price this would be fine.
Stayed 2 nights in Jul 2019
Response from Guest Relations Manager on Jul 12, 2019
Dear Esteemed guest, Thank you for your feedback. We are glad we were able to pacify you. We trust you will continue to enjoy your stay with us. Thank you for choosing The Sojourner by Genesis Hotel.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely nice. The facility is good and clean.
Stayed 2 nights in Jun 2019
Response from Guest Relations Manager on Jul 12, 2019
Dear Guest, We sincerely appreciate your kind feedback. We are glad your expectations were met. Thank you for staying with us.

6/10 Okay

Verified traveler

Liked: Cleanliness
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Not so great
I was not very impressed by overall experience. It is not worth the price of the room I stayed in. The conditions were a bit disappointing
Stayed 9 nights in Apr 2019
Response from Sola on Apr 24, 2019
Dear Guest, we sincerely regret that you did not enjoy your stay as much as you expected. We assure you of a more enjoyable experience on your next visit.

10/10 Excellent

SPS, United States

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was remarkable by all personnel. Everyone was very helpful. I think they should have an area by the pool to grab pool towels of give pool towels in your room. Also treating the pool earlier so doesnt cut into daytime swimming
Stayed 3 nights in Feb 2019
Response from Guest Relations Manager on Feb 18, 2019
Dear Guest, We sincerely appreciate your staying with us at The Sojourner Genesis Hotel. Your feedback is taken into serious consideration and we assure your of a more memorable stay on your next visit. Thank you for your feedback.

8/10 Good

usef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel close to airport
was a last minute booking to be closer to the airport for our flight the next day. staff were pleasant overall except for a minor mishap with my reservation. a good experience overall and i’d book a room there again!
Stayed 2 nights in Dec 2018
Response from Zainab on Jan 2, 2019
Dear Sir/Madam, Thank you for staying with us at The Sojourner By Genesis. We look forward to your next visit to our hotel. Compliments of the Season!

8/10 Good

Mr.Foster, San Francisco

Traveled with group, Business traveler
Liked: Cleanliness, staff & service
Pros: Very pleasant ambiance, especially in the outdoor seating area. Closely situated to the airport and nearby restaurants. The desk staff were extremely helpful. Cons: It was quite inconvenient that the telephones were not capable of dialing outside of the building! The late night wait staff in the kitchen were unresponsive, abrasive, and mildly extortive. Do not use the Elevator: its power went out while my friends were in it and they had to pry the doors open!
Stayed 1 night in Dec 2018
Response from Adesola on Dec 20, 2018
Dear Mr. Foster, Thank you for staying with us at The Sojourner By Genesis Hotel. We sincerely apologise for the attitude of our night staff in the Kitchen. Our elevators have currently undergone maintenance and we assure you that there will not be a reoccurrence of your friends' experience.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
The property should invest more in outdoor furniture and infrastructure. The breakfast and staff were good. Water did not work at times.
Stayed 1 night in Nov 2018
Response from Zainab on Nov 29, 2018
Dear Sir/Madam, Thanks for your feedback. I assure you we will work on them. We look forward to welcoming you back to The Sojourner.

8/10 Good

Ana, Uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean, good food hotel
The only disappointed was transfer was not available at airport to take me to. I had to use local airport taxi. My overall experience at hotel was good. All in a very good quiet secure location. I would recommend this hotel.
Stayed 2 nights in Aug 2018
Response from Sojourner on Sep 20, 2018
Dear Ana, We sincerely about the airport shuttle not being available, we appreciate your honest feedback. Thank you so much and we will improve on our shuttle service.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, room comfort
Comfortable
Serene and warm ambience, but tight parking area.
Stayed 1 night in Jul 2018
Response from Zainab on Aug 7, 2018
Thank you for staying with us at The Sojourner by Genesis. I'm glad you enjoyed your stay. With regards to the parking area, we are making provisions for extra parking space. We look forward to welcoming you back to The Sojourner.

10/10 Excellent

Oxalic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very close to all my promesity
Satisfied and would recommend to friends a d familes. The staffs were very friends and approachable.
Stayed 3 nights in Mar 2018
Response from Sojourner on Apr 4, 2018
Thank you so much and we look forward to welcoming you back to The Sojourner. Do have a great day.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
The hotel facilities could use a bit of updating but the staff is great. My first room had a weak A/C which made things uncomfortable, but the staff immediately provided me with a new room with a powerful A/C (and larger!). I also had issues working my safe and the staff was responsive in sending someone to come help me. Overall - thank you Sojourner staff for making my stay smooth, comfortable and easy.
Stayed 5 nights in Jan 2018
Response from The Sojourner on Feb 6, 2018
Top of the day to you! Thank you so much for the feedback and we will work on our facilities to ensure excellent service at all times. We look forward to welcoming you back to The Sojourner again

8/10 Good

Mutiu, MD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, but very poor internet connection
Wonderful place to relax, excellent customer service, secured location but very horrible WiFi connectivity.
Stayed 2 nights in Dec 2017
Response from The Sojourner on Jan 23, 2018
Thank you so much for your patronage; We sincerely apologized for the poor internet connection. We have worked on it to ensure no one experience such event again. Have a great day ahead.

4/10 Poor

Vishal

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2017

8/10 Good

Theo, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Lagos
I stayed at the Sojourner for about four night in early September 2017. It's very near the airport and about a 1/1.5 hr drive to Victoria Island through Lagos' traffic. The room was clean, comfortable and secure with a safe and minibar, tea and coffee facilities and a small bottle of mineral water was provided daily. There is a great swimming pool and sitting area as well as a good restaurant and a bar. The restaurant provides both European and Nigerian menus. I had all my meals there and was very satisfied. Buffet breakfast starts at 4:30 am which is very convenient for those with an early flight to catch or an early meeting in town. The staff was responsive and helpful. There is 24 hr security with staff scanning all incoming cars.
Stayed 4 nights in Sep 2017

8/10 Good

Sada

Liked: Cleanliness, property conditions & facilities, room comfort
Good stay with inconsistent service
It was a comfortable stay. Check-in had some issues and the receptionist showed some attitude
Stayed 1 night in Jul 2017
Dear Sada, thank you so much for your honest feedback. We will do more trainings to all the receptionist and i sincerely apologize on the receptionist's behalf.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel, close to Airport
Hotel could not find Expedia reservation in their system. This is the third time this has happened in the last 2 weeks.
Stayed 1 night in Jun 2017
Response from Sojourner on Jul 23, 2017
Thank you for the feedback, we will sort this out with Expedia team to avoid reoccurence. Hope you enjoyed your short stay at The Sojourner.