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Reviews of Hotel La Riviera de Atitlan

3 out of 5
Hotel La Riviera de Atitlan
Bahia San Buenaventura, Sololá, Solola

Reviews

7.6

Good

Rating 10 - Excellent. 30 out of 85 reviews" "
Rating 8 - Good. 23 out of 85 reviews" "
Rating 6 - Okay. 14 out of 85 reviews" "
Rating 4 - Poor. 13 out of 85 reviews" "
Rating 2 - Terrible. 5 out of 85 reviews" "

8.4/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Vanessa

Stayed 1 night in Mar 2024
Response from Administración on Mar 15, 2024
Gracias por tus comentarios, esperamos poder servirte nuevamente.

4/10 Poor

erick, mazatenango

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
el personal de recepción son muy estrictos en la toma de decisiones, no tiene nada de cortesia, muy buena atención en el restaurante, hubo mucha bulla el sábado por noche, no dejaron dormir

10/10 Excellent

FRANCISCO MARTIN

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Nov 2023
Response from Administración on Nov 20, 2023
Muchas gracias por sus comentarios

4/10 Poor

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Administración on Nov 14, 2023
Muchas gracias por tus comentarios

10/10 Excellent

BRANDY

Stayed 1 night in Nov 2023
Response from Administración on Nov 14, 2023
Muchas gracias por tus comentarios

6/10 Okay

Erick

Liked: Staff & service
All good
Stayed 2 nights in Sep 2023
Response from Administración on Sep 18, 2023
Muchas gracia por sus comentarios, esperamos que vuelva pronto.Saludos,

10/10 Excellent

Orfa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Administración on Jun 29, 2023
Muchas gracias por tu comentario. Esperamos que vuelvas.

4/10 Poor

Rodrigo

Disliked: Cleanliness, property conditions & facilities
Run down hotel charging mid range level prices for a motel experience. Staff is not well trained and the facilities are in desperate need for renovations. Would not give a local invoice to avoid paying taxes.
Stayed 1 night in Apr 2023
Response from CEO Miturguatemala on Apr 23, 2023
Lamentamos que su experiencia no haya sido la esperada. La acusación que hace a la propiedad sobre evasión de Impuestos es muy grave y debemos aclararle que su pago lo realizo usted a través de una Agencia de Viajes online y por lo tanto ese establecimiento es el que debe emitirle factura de pago, Es muy importante destacar que somos un establecimiento que hace el pago de sus impuestos de forma puntual y clara. Injusta acusación.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

4/10 Poor

Fremioth

Stayed 1 night in Dec 2022

10/10 Excellent

Torres

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I didn’t have access to WIFI at all during my staying☹️
Stayed 3 nights in Sep 2022

2/10 Terrible

Seong

when I checked in, expedia didn't send my change of reservation, so I was waiting one hour
Stayed 1 night in Jul 2022

4/10 Poor

Sandhiya

Liked: Cleanliness
Disliked: Amenities
Stayed 1 night in Jun 2022

10/10 Excellent

Fabricio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful place
Stayed 2 nights in Mar 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Amazing. Highly recommend this hotel.
Stayed 1 night in Nov 2021

10/10 Excellent

Marlon

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice but it was too full, so lines everywhere and service suffered a little because of that. Otherwise everything was very good.
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Súper recomendable!! Muy limpio y con buenos protocolos de higiene.
Stayed 1 night in Mar 2021

2/10 Terrible

Rodrigo, Guatemala

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Bad personal service, excellent view and good food
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Lake sight was great and also the room conditions was very good. The bad things were some facilities that are not in a good condition like the gym and the wet sauna.
Stayed 1 night in Oct 2019

8/10 Good

jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gardens, the employees, the clean rooms! Nice place to Relax!
Stayed 1 night in Sep 2019

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Overall a good hotel. Only WiFi in the lobby and it was an awful connection. But, beautiful because it is on the lake.
Stayed 2 nights in Jul 2019

10/10 Excellent

Texans, Richwood TX

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from the room was breathtaking!!!!!!!!!!!!
Stayed 1 night in Jul 2019

4/10 Poor

P

Traveled with family
Disliked: Cleanliness, staff & service, amenities
Piscina muy sucio, personal de seguridad, restaurante y recepcion de mal caracter y mal servicio
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveler

Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

10/10 Excellent

Frank, mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. Wonderful view.
Excelent experience for me and my wife. Very nice pool and jacuzzi. Food was very good.
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
The hotel needs better management.
The hotel rooms are ugly. Two beds, one aluminum table and two aluminum chairs are all they have invested. The construction and room finish are cheap materials. A simple water bottle costs Q11.00(Aprox. $1.50), when outside hotel its costs Q1.50($0.20). Nothing has to do with luxury or deluxe. They even make you wear a bracelet like all inclusive resorts, which we refused to wear it. One good thing is the view.
Stayed 1 night in Jan 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

4/10 Poor

Javier

Disliked: Cleanliness, room comfort
Stayed 2 nights in Aug 2017

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Panajache Trip
The customer service was great and I had an amazing view.

8/10 Good

Russell, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful Lakeside Location
A very good hotel - we stayed on the 14th floor with incredible views over the lake. The hotel was almost completely empty as we stayed at the end of the season - which felt a little strange. The food and service was excellent - superb pool area and very clean. The location is very peaceful - about a 5 minute ride from town in a tuktuk ( £1 per person) The hotel is next door to the beautiful Atilan gardens and nature reserve - with high and long zip wires - if that's your thing!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with a beautiful view of the lake.
It was a good experience. There are many amenities and the hotel staff are very nice. Just an older building that could use some decorating and updating. We were there for business and the wifi only worked in the lobby area. We couldn't get it in our room at all.

6/10 Okay

Guillermo, Spokane, WA

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Great view, multiple disappointments.
Expensive. No beach. Drinking water, provided on arrival (one liter bottle in the room), was never replaced subsequently; additional water is sold for 3 to 4 fold the price in Panajachel. All showers have slow drain, so the stalls end up with 2-3" after one person showering, thus a second shower requires waiting 20-30 minutes of pooled water to drain. The elevators to tower C, are too small for luggage carts, so delivery of suitcases is slowed when many guest arrive at a time; porters risk hernias or accidents carrying luggage carts manually up 3 ramps to a higher level where few suitcases fit into the small elevator to be distributed. This reflects poor experience of the designers of an ostensibly expensive facility. Sparse furniture for room comfort. Switch to HD flat screens is pending.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

herbert, california

Disliked: Staff & service
it was just ok
the view was the best thing of this hotel..food was chip...the service in the front desk was not to good..30 to minutes find my reservation...no ac and i was hot that day..the bed was hard ....try to buy your own pillow..you will need it

4/10 Poor

Lynn

Liked: Room comfort
Disliked: Cleanliness, staff & service
Dissapointed...
We travel to Guatemala 4 times a year. We have seen these towers as we stay in Pana regularly, but have never stayed there. We decided to try it. The view was spectacular, as to be expected, and the hot tub was good. However, I have never experienced such inconsiderate service at a hotel. Our Spanish is not stellar, but in most places people are patient with us. Our clerk checking in was curt and didn't want to take time with us, even though we were the only ones there. When we got to our room, it was reasonable, but very '''bland". Our bathroom floor needed to be stripped and cleaned, as there was black grime around the edges. Also, there was an envelop waiting for us on the nightstand asking for a tip from the maid service. We stayed 4 days, and one of those days, the room wasn't even cleaned--no fresh towels, etc. Which is an issue when the humidity is so high. Also we were asked to pay $84 for laundry, which in Antigua cost us $8. When we protested, the price was cut in half. Still not good, but better. We got back to the hotel at 11 pm one evening, and there were no lights on outside. The door was open, thank goodness, but the security guard was sound asleep. We ate breakfast there our first morning, and were very disappointed. We had pancakes and eggs. The pancake batter hadn't been fully stirred up and there were pockets of baking soda or powder. With all the options available in Pana, we will never stay in this hotel again.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Administración on Mar 15, 2024
Gracias por tus comentarios, esperamos poder servirle nuevamente.

8/10 Good

Maricela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Juan

Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Ivan

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

VICTOR

Liked: Cleanliness, staff & service, property conditions & facilities
Me gusto la propiead, buena comida
Stayed 1 night in May 2023
Response from Administración on Jun 1, 2023
Muchas gracias por su comentario.

8/10 Good

Erick Eduardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Esteban

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La integración con el medio ambiente es muy buena.

8/10 Good

Didimo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tiene un pequeño muelle donde puedes nadar en el lago, también puedes hacer algo de kayak
Stayed 2 nights in Sep 2022

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estuvo todo nuy bien
Stayed 1 night in Jul 2022

8/10 Good

Fausto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

10/10 Excellent

Maria

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Riviera de Atitlan recomendable!
La ubicación del hotel es unica, con preciosas vistas y lejos del bullicio del centro. La atención del personal fue de lo mejor, las instalaciones fueron adecuadas y limpias. La alimentación fue de mucha calidad.
Stayed 2 nights in Apr 2022

4/10 Poor

Hugo

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
El personal que atiende en el lobby con muy mala actitud, no resuelven problemas pequeños, son desordenados (las reservaciones no aparecían y al retirarnos llamaron diciendo que no se había entregado un dormitorio que ellos mismos ya habían revisado y habiendo que entregado pases de salida, no hay wifi en los dormitorios, en el restaurante tardan mucho en atender y entregan órdenes a medias… no volvería a reservar acá, la experiencia no fue buena
Stayed 2 nights in Dec 2021