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"Super nice staff! beautiful views "

"Great place to stay. I would recommend to all my friends that are looking to vacation here"

"Everyone was super friendly and attentive. My partner got sick and they immediately contacted a doctor. Beware you’ll have to pay since the doctor doesn’t work with the establishment. Anyhow, the restaurant was meh. The service was bad because they were understaffed. Since this place is a convention center it feel although rooms are an afterthought if you’re just staying with them and not part of any conventions. If you want more of a hotel experience there Don Rodrigo is the best. I stayed at both during my trip."

"This one of my best hotels experiences – ever! I couldn't recommend this property enough. Truly breathtaking and fabulous staff! "

"Great location in a small town with private space right by lake access and public piers"

"Property grounds are gorgeous. Views are spectacular. Common areas, restaurants, bar, pool, lobby charming and clean. Disappointed in the room. Room in need of a refresh. Stained drapes, hard bed, bathroom and floors need deep cleaning. Food was amazing and fresh."

"Went with family and had 3 rooms with Lake View. Parking was easy and staff were super friendly. On check in, 2 of the rooms were not yet ready so the man at the desk offered us a free drink in the restaurant while we waited an additional 20 minutes or so which I thought was nice. The gardens are beautiful and very well maintained. We did not eat at the restaurant, but the view was very pretty. Our rooms 305/306 had great views of the lake 311, not so much but was a bit more private as it was the end room and my mother in law could get some rest. The hotel is within walking distance to many street vendors, restaurants and the lakefront which is very important. The rooms were clean, and as previous reviews stated, the beds a bit too firm/hard but it really wasn't a big deal as we were able to get a good night's sleep irregardless. We all enjoyed our stay at the hotel and will definitely return when we go back to Lake Atitlan in the future."

"Beautiful areas, in the middle of all shops yet once inside, it is quiet and relaxing. The hot springs is a plus and the spa service were great. The staff is very friendly and polite. Room service and breakfast were affordable and good. "

"Location, gardens, amenities "