Lake View Two Bedroom Penthouse | Living area | Flat-screen TV, DVD player
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Reviews of Sacred Waters

5 out of 5
Sacred Waters
221-225 Lake Terrace, Waipahihi, Taupo, Waikato

Reviews

9.6

Exceptional

Rating 10 - Excellent. 313 out of 389 reviews" "
Rating 8 - Good. 57 out of 389 reviews" "
Rating 6 - Okay. 8 out of 389 reviews" "
Rating 4 - Poor. 9 out of 389 reviews" "
Rating 2 - Terrible. 2 out of 389 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Rhys

Traveled with family and small children, Traveled with family
Liked: Amenities
Disliked: Property conditions & facilities
Lets start with the positive. The location is amazing, with easy access to the waterfront walkway. The service from Bernie and the cleaning team was great. Unfortunately the unit itself let the rating down. It was very tired looking, with stained carpet and marked walls in dire need of a repaint. The furniture was also worn and needed replacement. If you stay here, avoid unit 9 and head for the lake front units which look to be in much better condition. I would go back, but wouldnt stay in that unit.
Stayed 2 nights in Apr 2024
Response from Sacred Waters on May 1, 2024
Rhys,Thank you for taking the time to provide feedback.Your comments will be forwarded to the owner of #9 for action.Thanks for recognising Bernie and the housekeeping team. They appreciate positive feedback such as yours.Regards,Sacred Waters

10/10 Excellent

Amani, Auckland

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great accommodation, friendly staff. Perfect for a weekend away.
Stayed 2 nights in Apr 2024
Response from Sacred Waters on Apr 17, 2024
Thank you for your lovely feedback.

10/10 Excellent

Jane

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the waterfront location and it was close enough to walk into Taupo. We enjoyed the pool and the hot tub was awesome!
Stayed 3 nights in Mar 2024
Response from Sacred Waters on Apr 5, 2024
Thank you Jane for your postive feedback.Best wishes from Sacred Waters

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our suite was very spacious and room for the 4 of us with 3 bedrooms and 2 bathrooms. The kitchen and bathrooms were very modern and all was very clean. The pool was nice and the boardwalk was right in front of the property. It was a short drive to town so very convenient.
Stayed 2 nights in Mar 2024
Response from Sacred Waters on Apr 5, 2024
Thank you Juan for your stunning feedback.Best wishes from Sacred Waters

10/10 Excellent

Philip

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very spacious, quiet with nice walks along the seafront
Stayed 3 nights in Feb 2024
Response from Andy & Mel on Feb 28, 2024
Thank you for your wonderful review, PhilipBest wishes from Sacred Waters

10/10 Excellent

Simon

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Andy & Mel on Feb 25, 2024
Hello Simon,Thank you for the fantastic feedback.Best wishes from Taupo

10/10 Excellent

Fizazul

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Breathtaking views of the lake.
Stayed 3 nights in Feb 2024
Response from Andy & Mel on Feb 8, 2024
Thank you Fizazul for your amazing feedback!

10/10 Excellent

Kelly

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great staff support and amazing views
Stayed 3 nights in Oct 2023
Response from Andy & Mel on Feb 8, 2024
Thank you Kelly for your amazing feedback!

8/10 Good

Diane

Traveled with family
Liked: Cleanliness, amenities
Was only given two towels the second night and two pool towels even though there was 3 of us. The cleaners left a bag of rubbish outside the door from them cleaning that day.
Stayed 2 nights in Nov 2023
Response from Management on Nov 23, 2023
Hi Diane,Thanks for the feedback and great review. Housekeepers have been advised. Did you contact reception to request new items?Thanks again for staying.

4/10 Poor

Terry

Liked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Management on Nov 14, 2023
Hi Terry Hodges,Puzzled by your comments. You had no communication with staff, you booked a thermal non-view room. You appeared to have a great time at Sacred Waters however, you departed and chose to post a negative review. I am sorry you have chosen to choose this course of action rather than discuss at the time with staff if you had an issue. We cannot assist you if you choose to not communicate and rather, post negative comments online. Not a great look, Terry Hodges. Feel free to call Sacred Waters to discuss further. We would welcome your call.Sacred Waters, Taupo

10/10 Excellent

Frances, Padstow Heights

Liked: Cleanliness, amenities, property conditions & facilities
excellent property .Amazing view.
Stayed 1 night in Oct 2023
Response from Management on Oct 29, 2023
Thank you Frances for your fabulous review. Best wishes from Sacred Waters :)

10/10 Excellent

Manav

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Exceptional
Stayed 2 nights in Oct 2023
Response from Management on Oct 13, 2023
Manav,Lovely meeting you all. Thank you for your wonderful feedback.Best wishes from Taupo

10/10 Excellent

Danling

Liked: Cleanliness, amenities, property conditions & facilities
Very very satisfied trip in this apartment! With SPA, with bikes
Stayed 1 night in Sep 2023
Response from Management on Oct 13, 2023
Hi Danling,Thank you for posting such tremendous feedback.Best wishes for the remainder of 2023.Kind regards from the team at Sacred Waters, Taupo

4/10 Poor

Ajit

We booked three bedrooms lake view and without our knowledge and approval, we were moved to a two bedroom penthouse. The kids have to sleep in the same room which means they did not get much sleep. It is extremely cocky of management to not even call us prior to our trip and update. We landed and got told we can only have two bedrooms. We booked and got confirmation of three bedrooms at least three months ahead of our trip. Not going back again.
Stayed 3 nights in Oct 2023
Response from Management on Oct 9, 2023
Ajit,We are sorry you did not enjoy your complimentary upgrade to the Penthouse.As all of our apartments are privately owned, owners have the right to withdraw from the letting pool, at any time.This is what happened with your booking and we did not have another 3-bedroom lakeview to provide you, hence the significant room upgrade.We believe, our relieving manager did offer you a rollaway bed for one of your children which was not accepted.We apologise for your 10 and 12-year-old sleeping in the same room. The beds were split for your children to accommodate the situation as we were otherwise fully booked.Regards,Sacred Waters

10/10 Excellent

Gregory

Traveled with family
Liked: Cleanliness, room comfort
Absolutely Perfect!
Amazing location and view, amazing facilities and amazing hosts. The whole family loved it but 2 days wasn't enough. Cant recommended this place any higher than 5 stars but they should get 10!
Stayed 2 nights in Oct 2023
Response from Management on Oct 9, 2023
Hi Gregory,We appreciate your fantastic feedback.Best wishes from Sacred Waters

10/10 Excellent

Dean

Stayed 4 nights in Sep 2023
Response from Andy & Melinda on Sep 12, 2023
Thank you, Dean. We enjoyed having you stay. Thank you for the magnificent feedback.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hot pool and geothermal tubs were a spectacular cherry on the lovely cake of a spacious, beautiful, fully equipped suite. I wish we'd stayed longer, as the waters left us all feeling refreshed and invigorated in a really special way!
Stayed 1 night in Aug 2023
Response from Management on Aug 15, 2023
Hi David,We appreciate your fantastic feed back.Thank you.

10/10 Excellent

Danielle

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Very nice apartment with great amenities and awesome heated pool. Lovely location right in the lake with stunning views. Friendly staff. Would definitely recommend this accommodation.
Stayed 4 nights in Aug 2023
Response from Management on Aug 13, 2023
Thank you Danielle for the fantastic feedback.

8/10 Good

Colin

Traveled with partner
Liked: Amenities, property conditions & facilities
Nice place to stay
Stayed 2 nights in Aug 2023
Response from Andy & Melinda on Aug 4, 2023
Thanks, Colin for staying with us.Best wishes from Sacred Waters

6/10 Okay

Vanessa

Traveled with family
Liked: Cleanliness
Andy and Mel were friendly. Caitlyn was awesome. We extended our stay thanks to Caitlyn. We even upgraded to the Penthouse We were staying in the Thermal 3 Bedroom, near the heated pool. It was noisey. The lights were flickering. We had to go to Reception to get toilet paper, and towels. We got none in the room. One of the sliding doors didn’t lock. These are just some of the things we encountered So, we upgraded, thinking it would be better. We went to a 2 Bedroom Penthouse. The AC in the Master Room needed to be replaced. The bathroom doors were noisey, so we had to open them. The sliding doors were noisey with the wind blowing. The outdoor furniture moved a lot, so we had to make sure they didn’t and we were safe. There were 5 in total, 2 adults and 3 kids. In the second room, there was a fold out bed. But at 3am, the youngest fold out bed, the head collapsed, so she had to get in the other two’s bed. The parking was terrible. The front passenger seat, I couldn’t get in. So my husband had to move the vehicle so I can get it. I told my husband to park, the way I could get in and out the vehicle To give you perspective, I am recovering from a Stroke 18/09/2022, which really affected my right side and my talking. I have Dysarthia, and I am right handed and in my right arm I have Tremours
Stayed 9 nights in Jul 2023
Response from Management on Jul 12, 2023
Vanessa,Thank you for your feedback.To put your comments into perspective for you. We have had extremely strong winds and outdoor furniture does move along with wind noise. That is unavoidable due to the strength of the wind. Sacred Waters is a very solid building so I can only imagine how other places performed in the very strong winds. The day you needed toilet paper and towels you had a "do not disturb sign" on your door. As our housekeepers only work to 2 pm your room was therefore not serviced. To come to reception was then the correct thing to do so we could replenish you after this time! The AC has been recently serviced and is working just fine so unsure what the issue was here as you did not mention to us when staying. The lights that were flickering as you had them on the lowest part of the dimmer so when we tested these and turned them up, they were fine, perhaps something to do with the wind as well Vanessa? Yes, you wanted to stay on which was great so we moved you to the 2 bedroom penthouse. The rollaway was installed for you and was perfectly fine. Perhaps someone tried to adjust this and put a setting out? Rest assured, the rollaway are in perfect working condition and are relatively new. The car parks you had were the two easiest car parks to access in our underground garage. The car park was built in 2006 and whereas the carpark can be tight for the larger vehicles that are around today, your carparks you had were the 2 easiest to access. We only have so much room for carparks like most places and cannot alter the design of these! We are pleased you enjoyed our friendly staff, Vanessa.All the best to you.Sacred Waters, Taupo

6/10 Okay

Nicola

Stayed 1 night in May 2023
Response from Management on May 30, 2023
Thanks, Nicola!

8/10 Good

Dean

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in May 2023
Response from Letesha on May 18, 2023
Thank you for your feedback Dean.

10/10 Excellent

GURBACHAN

Stayed 1 night in Apr 2023
Response from Management on May 23, 2023
Thank you very much for your fantastic feedback!

8/10 Good

Verified traveler

Liked: Room comfort
Disliked: Cleanliness
Good apartments but could be better
Well equipped apartments and comfortable. Cleanliness should be approved, and there was cabinetry blowing out in the bathroom and the kitchen had some broken cabinetry. A nice stay but could of been better.
Stayed 2 nights in Apr 2023
Response from Management on Apr 29, 2023
Thank you for your feedback. Your comments are noted and will be passed through to our owner for immediate attention.

8/10 Good

Amanda

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Management on May 11, 2023
Thanks, Amanda, for posting your feed back.

10/10 Excellent

Wendy

Liked: Cleanliness, amenities, property conditions & facilities
Beautifully decorated, comfortable, clean, spacious apartment with friendly helpful staff
Stayed 2 nights in Mar 2023
Response from Andy & Melinda on Mar 20, 2023
Hi Wendy,It was lovely meeting you. Thank you for choosing to stay at Sacred Waters and for your fantastic feedback.Best wishes for the remainder of 2023.Sacred Waters, Taupo, NZ

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This property had a really nice feel - comfortable and spacious with good amenities and a lovely view over the lake. Our unit was well-equipped and nicely appointed.
Stayed 6 nights in Mar 2023
Response from Andy & Melinda on Mar 15, 2023
Thanks, Jennifer. Your lovely positive feedback is much appreciated.Best wishes,Andy & Melinda

10/10 Excellent

Danielle

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Awesome property, excellent location. Staff are friendly and helpful
Stayed 1 night in Mar 2023
Response from Management on Mar 12, 2023
Hi Danielle,Thank you for your lovely feedback. We enjoyed meeting you and having you stay with us.Enjoy the rest of your vacation and safe travels.Best wishes from Sacred Waters, Taupo, NZ!

10/10 Excellent

Carol, New Plymouth

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Management on Apr 10, 2023
Thanks, Carol. Just loved having you stay.Best wishes for the rest of the year.Sacred Waters, Taupo, NZ

10/10 Excellent

Carol

Traveled with group
Liked: Cleanliness, room comfort
Beautiful stay with Lake views.
Great place to stay. Lovely Lake views, comfy beds, clean, well equipped kitchen secure free parking. Staff friendly and helpful. Own hot tub on balcony. Would definitely recommend.
Stayed 3 nights in Feb 2023
Response from Management on Feb 27, 2023
Hi Carol,We thoroughly enjoyed having you stay with us. Thank you so much for your lovely feedback and we wish you all well and all the very best for the rest of your travels and for 2023.Thank you again.Kindest regards,Sacred Waters, Taupo, NZ

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, room comfort
Lakeview apartments
The staff were friendly and very helpful. Checkin and checkout were very easy. The hotel is very nice with some good facilities with roomy apartments. The apartments are privately owned and i guess vary in decor. I felt the the appliances and deco were a bit dated. There was air con in the living room and second bedroom but none in the master suite. Overall the rooms were clean and well maintained. Nice views of the lake from the balcony.
Stayed 2 nights in Feb 2023
Response from Management on Feb 17, 2023
Thank you David for your lovely review. Best wishes to you all for the remainder of 2023.The Team at Sacred Waters.

8/10 Good

Andrea

Liked: Amenities, property conditions & facilities
I booked the apartment because I needed a full size fridge/freezer as I was in the process of moving & needed somewhere to keep things frozen. It was VERY warm & stuffy inside the apartment but opening the windows & turning the aircon on solved that. Even the underground parking was overly warm. I was late checking in but the instructions for where to find the key etc were clear & I had no problem at all until I went out to get food. On coming back the garage door was down & the remote to open the door id been given was not working & id left the paper with the after hours phone number in the apartment. Luckily another resident helped me out & I was able to get in. Overall it was a lovely one night stay. You could quite happily stay for a few weeks & be comfortable. The kitchen looked to have everything you’d need to be able to cook well. The bed was comfy, shower hot & apart from the noise of kids in the pool at times it was quiet.
Response from Andy & Melinda on Jan 11, 2023
Thank you for your feedback Andrea. It is very warm in summer in Taupo so yes, opening the windows or closing the windows and turning the a/c is the trick!! The garage door remote for your apartment was working just fine. We suspect you got too close to the garage door when pressing this, as explained to you when we spoke with you about this! It was great another guest was waiting behind you and opened the door with their remote! All the best for the rest of 2023.

10/10 Excellent

Tegan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed at Sacred Waters for two nights in a three bedroom Thermal apartment. There was only the two of us so we only used one bedroom but we had an absolutely wonderful time. The kitchen was huge, allowing us to cook on one of the nights and the apartment had a comfy bed and shower with great pressure. We enjoyed relaxing and using Netflix, as well as having a dip in the heated pool and our hot tub on the balcony. Highly recommend this place if you’d like to indulge! We loved being so close to the lake and enjoying what Taupo has to offer. Thank you!
Response from Andy & Melinda on Jan 6, 2023
Hi Tegan,Thank you so much for staying with us. We enjoyed meeting you both and are delighted your stay with us was up to your expectation. Best wishes for the rest of 2023 and we hope to see you again one day at Sacred Waters.Kind regards,Andy & Melinda

4/10 Poor

Yoshiki

Disliked: Cleanliness, amenities, property conditions & facilities

8/10 Good

Clare

Liked: Cleanliness, room comfort
Really nice spacious and comfortable apartment. Friendly helpful owners. Great location next to the lake but a bit of a walk from the town centre. Overall a great stay and would definitely recommend and stay here again.
Stayed 5 nights in Nov 2022
Response from Andy & Melinda on Dec 2, 2022
Thank you Clare for your feedback. Yes, we are situated out of the town centre but only a 5-minute drive to town.

10/10 Excellent

Benjamin

Traveled with family
Liked: Cleanliness, room comfort
Stayed at Sacred Waters for 3 nights. The place is wonderful, the apartment was well equipped, with everything we needed, especially with a 9 month old. They were able to provide a portable cot and a high chair, which made meals times so much easier. Will definitely stay again and recommend
Stayed 3 nights in Nov 2022

8/10 Good

Maria

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Very clean
Stayed 9 nights in Sep 2022
Response from Management on Oct 6, 2022
Thanks, Maria for the review!

6/10 Okay

Jessica

Traveled with group
Disliked: Cleanliness
Stayed 3 nights in Sep 2022
Response from Management on Sep 20, 2022
Regards

10/10 Excellent

Rupesh

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great staff and very helpful . Great property .
Stayed 2 nights in Jul 2022
Response from Andy & Melinda on Aug 20, 2022
Hi Rupesh,It was lovely meeting you. Thank you for your kind comments and for staying at Sacred Waters Taupo, NZ. We do look forward to you staying with us again one day!Best wishes,Sacred Waters Taupo, NZ

10/10 Excellent

STEPHEN

Business traveler, Traveled with family
Liked: Cleanliness, room comfort
Amazing place to stay will definitely stay here again.
Stayed 2 nights in Jul 2022
Response from Andy & Melinda on Jul 7, 2022
Thanks, Stephen, great meeting you and do come to stay again soon. Keep well and all the very best for the rest of 2022!

10/10 Excellent

Kendal

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Awesome much needed get away. Nice place to stay
Stayed 1 night in Jun 2022
Response from Andy & Melinda on Jun 19, 2022
Thanks very much for the feed back Kendal. Delighted you had a great stay with us at Sacred Waters.

10/10 Excellent

Brien

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Water views were great . Quiet apartment.
Stayed 5 nights in Sep 2021

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
I loved every moment i was there my family my grandkids had heaps fun in the pool they just loved gym was very good hot tubs are relaxing looking at the lake well what can yu say there is no faults on that motel beutiful dont drive past check it out this iD
Stayed 1 night in Aug 2021

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very neat apartment. Great for families. Well presented. Cleanliness 👍. Lake view was great too. Comfy sofa, feels like home.
Stayed 1 night in Aug 2021
Response from Chris & Cindy on Sep 30, 2021
Dear Guest, A very big thank you for choosing Sacred Waters and for taking the time to write a review on Expedia! Thank you for staying with us and for your feedback. We are so glad to hear that you have enjoyed the warm accommodation/facilities. Cindy is passionate, respects our valued guests and loves to go the extra mile. We aim to provide a truly unique experience and we are thrilled that we were able to meet your expectations. We look forward to welcoming you back to Sacred Waters in the future. Sincerely, Chris and Cindy

10/10 Excellent

Brendan

Liked: Cleanliness, room comfort
Cracking place
Fabulous stay, our new favourite place in Taupo
Stayed 1 night in Jul 2021

10/10 Excellent

Nina

Traveled with family
Liked: Cleanliness, room comfort
Great family apartment
An awesome mini family break away in Taupo. Our family had a lovely relaxing time, in a great apartment lakefront, using the complimentary bikes as well.
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very well appointed.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
The apartments are spacious and provide good space for meetings, dinning and sleeping. The use of water throughout the facility makes it relaxing and thoughtful.
Stayed 1 night in Jun 2021

8/10 Good

Michael

Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved that our unit had a private entrance to the heated pool. Apparently it is the only unit that does which makes up for the lack of view. Assumed there was a spa bath, however it was an outside hot tub.. Not the best design to be honest but did the trick.
Stayed 2 nights in Jun 2021
Response from Chris & Cindy on Jun 14, 2021
Dear Dianna Oakes, thank you for choosing Sacred Waters and for taking the time to write a review on Wotif! Thank you for staying with us and for your feedback. The reason why we have Thermal Hot Tubs and not Spa Baths: - THERMAL HOT TUBS at Sacred Waters – filled with spring water with healing minerals. The thermal hot tubs are cleaned with disinfectant and ready to fill with water from deep under the ground, where it is heated by geothermal activity. The minerals include the ones found in your skin’s natural moisturizing factor (NMF), like chlorides, sodium, potassium, calcium, and magnesium. NORMAL SPA POOL – Heated by electricity with added chemicals to treat the local council water. Normally used by different people with the same water for long periods. We are passionate, respect our valued guests, and loves to go the extra mile. Our aim is to provide a totally unique experience. We recommend that you book a lake view apartment for your next stay. Sincerely, Chris and Cindy