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Reviews of Holiday Inn Express & Suites Langley, an IHG Hotel

3 out of 5
Holiday Inn Express & Suites Langley, an IHG Hotel
8750 204 St, Langley, BC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 619 out of 1008 reviews" "
Rating 8 - Good. 273 out of 1008 reviews" "
Rating 6 - Okay. 57 out of 1008 reviews" "
Rating 4 - Poor. 31 out of 1008 reviews" "
Rating 2 - Terrible. 28 out of 1008 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, very friendly and helpful
Stayed 1 night in May 2024
Response from Sarith S on May 24, 2024
Thank you for taking the time to provide feedback, we are happy to know how satisfied you were with everything. We appreciate you and your business and we hope you stay with us again!

10/10 Excellent

Lisa

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff at this property! Everyone was very helpful and pleasant.
Stayed 1 night in May 2024
Response from Sarith S. on May 24, 2024
Thank you for taking the time to provide feedback, we are happy to know how satisfied you were with everything. We appreciate you and your business and we hope you stay with us again!

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Harman on May 24, 2024
Thank you for taking the time to rate the experience. We appreciate the feedback and look forward to seeing you in the future!

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms, huge washroom and friendly staff. Very nice breakfast and comfy seats to enjoy the breakfast. Only complaint would be the HVAC unit was very noisy. Very quiet but I was on top floor so that may have helped in keeping noise down.
Stayed 1 night in May 2024
Response from Natasha S. on May 23, 2024
Thank you for taking the time to provide feedback, we are happy to know how satisfied you were with everything. We appreciate you and your business and we hope you stay with us again!

10/10 Excellent

Sameer, Auckland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Very friendly staff. Clean and tidy, stay was very relaxing. Great amenities
Stayed 3 nights in May 2024
Response from Fayola W. Guest Services on May 22, 2024
Thank you for taking the time to rate your experience. We appreciate your feedback and hope you stay with us again soon.

10/10 Excellent

Lisa

Liked: Cleanliness
Stayed 2 nights in May 2024
Response from Harman on May 23, 2024
Thank you taking the time to rate your experience. We appreciate you and your business.

10/10 Excellent

Amelie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool is great for kids.
Stayed 1 night in May 2024
Response from Guest Services on May 21, 2024
Thank you for taking the time to provide feedback. We appreciate you and your business. We hope you stay with us again.

8/10 Good

Sonia

Stayed 1 night in May 2024
Response from Fayola W. Guest Services on May 22, 2024
Thank you taking the time to rate your experience. We appreciate you and your business.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint is that the water pressure in the shower was too low.
Stayed 4 nights in May 2024
Response from Guest Services on May 20, 2024
Thank you for taking the time to provide feedback. We appreciate you and your business. We hope you stay with us again.

8/10 Good

Fawaz Ali

Business traveler
Good
Stayed 2 nights in May 2024
Response from Guest Services on May 15, 2024
Thank you for taking the time to rate your experience. We appreciate the feedback.

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Harman on May 14, 2024
Thank you for taking the time to rate your experience. We look forward to your next stay with us

8/10 Good

Francisco S

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Parking lot drive way uneven
Stayed 8 nights in May 2024
Response from Fayola W. Guest Services on May 13, 2024
Thank you for taking the time to share your experience appreciate you and your feedback. We look forward to your next stay with us

10/10 Excellent

Jacqueline, CALGARY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Fayola W. Guest Services on May 12, 2024
Thank you for taking the time to rate your experience. We appreciate you and your feedback, See you soon!

10/10 Excellent

John

I would be happy to return and recommend the property to others👍
Stayed 3 nights in May 2024
Response from Fayola W. Guest Services on May 11, 2024
Thank you for taking the time to rate your experience. We appreciate your feedback. We look forward to your next stay with us.

10/10 Excellent

Josephine, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Fayola W. Guest Services on May 11, 2024
Thank you for taking the time to rate your experience. We appreciate your feedback. We look forward to your next stay with us.

10/10 Excellent

Shirley

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beds are very comfortable
Stayed 1 night in May 2024
Response from Sarith S on May 8, 2024
Thank you for taking the time to rate the experience. We appreciate the feedback and look forward to seeing you in the future!

8/10 Good

Jerry, Camas

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Sarith S on May 8, 2024
Thank you for taking the time to rate the experience. We appreciate the feedback and look forward to seeing you in the future!

10/10 Excellent

arthur, Coldstream

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice rooms
Stayed 1 night in May 2024
Response from Sarith S on May 8, 2024
Thank you for taking the time to rate the experience. We appreciate the feedback and look forward to seeing you in the future!

10/10 Excellent

Kelsie

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, will definitely be staying again
Stayed 1 night in May 2024
Response from Malvi Shah on May 5, 2024
Thank you for taking the time to rate the experience. We appreciate the feedback and look forward to seeing you in the future!

10/10 Excellent

satwinder

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and good for family vocations.
Stayed 1 night in Apr 2024
Response from Harman on May 3, 2024
Thank you for taking the time to rate the experience. We appreciate the feedback and look forward to seeing you in the future!

10/10 Excellent

Tim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was disappointed to discover swimming lessons occupying the pool when i went to use it.. otherwise no complaints
Stayed 1 night in Apr 2024
Response from Harman on May 1, 2024
Thank you for taking the time to rate the experience. We appreciate the feedback and look forward to seeing you in the future!

10/10 Excellent

Jung Hwan

Stayed 3 nights in Apr 2024
Response from Natasha S. on Apr 25, 2024
Thank you for taking the time to rate the experience. We appreciate the feedback and look forward to seeing you in the future!

10/10 Excellent

Cuong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very nice. I am enjoy my stay.
Stayed 2 nights in Apr 2024
Response from Malvi on Apr 23, 2024
Thank you for taking the time to rate the experience. We appreciate the feedback and look forward to seeing you in the future!

10/10 Excellent

Kyle, Vancouver

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, nice room, everything was clean. Maybe a weird thing to notice, but the rooms had tons of places to plug things in, regular outlets, USB outlets, universal outlets, power bars. If you need to charge or power things, this is the place for you!
Stayed 2 nights in Apr 2024
Response from Malvi Shah on Apr 23, 2024
Thank you for taking the time to rate the experience. Thank you for sharing your feedback we would look into it and look forward to seeing you in the future!

10/10 Excellent

Skyler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was open late comfy bed and pillow breskfast was quite large buffet
Stayed 1 night in Apr 2024
Response from Malvi on Apr 23, 2024
Thank you for taking the time to rate the experience. We appreciate the feedback and look forward to seeing you in the future!

10/10 Excellent

Stafford

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and convenient. Bathroom was pretty incredible for a Holiday Inn.😁
Stayed 2 nights in Apr 2024
Response from Harman on Apr 22, 2024
Thank you for taking the time to rate the experience. We appreciate the feedback and look forward to seeing you in the future!

10/10 Excellent

Darlene

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. The staff were very helpful and friendly
Stayed 7 nights in Apr 2024
Response from Harman on Apr 22, 2024
Thank you for taking the time to rate the experience. We appreciate the feedback and look forward to seeing you in the future!

10/10 Excellent

SILVANA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Malvi on Apr 23, 2024
Thank you for taking the time to rate the experience. We appreciate the feedback and look forward to seeing you in the future!

8/10 Good

Haley

Stayed 4 nights in Apr 2024
Response from Fayola W. Guest Services on May 11, 2024
Thank you for taking the time to rate your experience. We appreciate your feedback. We look forward to your next stay with us.

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything close by
Stayed 1 night in Apr 2024
Response from Harman on Apr 19, 2024
Thank you for taking the time to rate the experience. We appreciate the feedback and look forward to seeing you in the future!

8/10 Good

Mark

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great for my reasons to be in Langley. Close to customers
Stayed 1 night in Apr 2024
Response from Natasha S. on Apr 18, 2024
Thank you for taking the time to rate the experience. We appreciate the feedback and look forward to seeing you in the future!

8/10 Good

Jonathan, Tottenham

Liked: Cleanliness, staff & service
Situated close to a highway which makes it louder and my room faced the highway
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 17, 2024
Thank you for taking the time to rate your experience. We appreciate your feedback.

10/10 Excellent

Anuj

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Property
Stayed 1 night in Apr 2024
Response from Fayola W. Guest Services on Apr 15, 2024
Thank you for rating the experience. We hope you stay with us again in the near future.

8/10 Good

Sami

Stayed 1 night in Apr 2024
Response from Malvi Shah on May 5, 2024
Thank you for taking the time to rate the experience. We appreciate the feedback and look forward to seeing you in the future!

10/10 Excellent

IRYNA, Newmarket

Stayed 3 nights in Apr 2024
Response from Malvi Shah on May 5, 2024
Thank you for taking the time to rate the experience. We appreciate the feedback and look forward to seeing you in the future!

10/10 Excellent

Michelle

Stayed 2 nights in Apr 2024
Response from Harman on May 1, 2024
Thank you for taking the time to rate your experience. We appreciate the feedback. Hope you stay with us again in the near future.

2/10 Terrible

Arirl

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Harman C. on Apr 9, 2024
Thank you for taking the time to rate the experience. We appreciate the feedback!

10/10 Excellent

johnson

Stayed 1 night in Apr 2024
Response from Harman on Apr 29, 2024
Thank you for taking the time to rate the experience. We appreciate the feedback and look forward to seeing you in the future!

6/10 Okay

Albert

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
The property has posted no roughhousing no running no loud noises yet appeared. There is a young student organization maybe athletic group. The boys tend to be roughhousing noisy in the hallway down by the pool again bellyflopping pushing each other almost running into other guest, got out of the pool, and chose to put their shoes on top of bar stuff and drip all over our belongings as well. When address to management they came down just looked at the group and walked away. Also did nothing about the noise these group were causing at the hotel, otherwise, despite the rowdiness and disrespectful these young people that were soft rooms were pretty good. Just wish staff would follow the rules. They put in place so others could enjoy their vacation.
Stayed 1 night in Apr 2024
Response from Harman C on Apr 9, 2024
Thank you for taking the time to rate your experience. Your feedback is crucial, and we are addressing the issues you mentioned to enhance our guest experience. We apologize for any inconvenience and hope to welcome you back for a more enjoyable visit in the future.

8/10 Good

Harpreet

Stayed 3 nights in Mar 2024
Response from Natasha S. on Apr 23, 2024
Thank you for taking the time to rate the experience. We appreciate the feedback and look forward to seeing you in the future!

8/10 Good

AL

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was smooth with knowledgeable staff. Room was clean and comfortable.
Stayed 1 night in Mar 2024
Response from Harman on Apr 5, 2024
Thank you for taking the time to rate your experience. We hope you stay with us again in the near future.

10/10 Excellent

Kelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast and friendly staff
Stayed 1 night in Mar 2024
Response from Fayola W. Guest Services on Mar 31, 2024
Thank you for taking the time to rate your experience. We appreciate you and your feedback. We hope you return to HIE Langley soon.

2/10 Terrible

Jen

i’ve been waiting 15 min for someone to show up at front desk to check me in!
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 31, 2024
Thank you for taking the time to rate your experience. Our deepest apologies for the first impression made. We do hope the rest of your stay improved and still hope you stay with us again soon.

10/10 Excellent

abhay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
new
Stayed 1 night in Mar 2024
Response from Fayola W. Guest Services on Mar 31, 2024
Thank you for taking the time to rate your experience. We appreciate you and your feedback. We hope you return to HIE Langley soon.

10/10 Excellent

Barrie

Traveled with partner, Traveled with pets
Liked: Amenities
Central to family and hockey tournament in Langley. Lots of family style restaurants in area. Staff very helpful and friendly. Hotel prepared and welcoming with our small dog traveling with us. Very strict pet policy, know before you book.
Stayed 2 nights in Mar 2024
Response from Fayola W. Guest Services on Mar 25, 2024
Thank you for taking the time to express your feedback. We appreciate it and hope you stay with us again in the future.

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room with helpful staff. Overall a pleasant stay.
Stayed 3 nights in Mar 2024
Response from Fayola W. Guest Services on Mar 24, 2024
Thank you for taking the time to rate your experience with us. We hope you stay with us again in the near future.

8/10 Good

Sarah

Stayed 3 nights in Mar 2024
Response from Guest Services on Apr 13, 2024
Thank you for the rating provided. We hope you stay with us again.

10/10 Excellent

Gordon

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check in and easy access to highway
Stayed 1 night in Mar 2024
Response from Harman on Mar 21, 2024
Thank you for taking the time to rate your experience. We hope you stay with us again in the near future..

10/10 Excellent

Yong jae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Fayola W. Guest Services on Mar 20, 2024
Thank you for taking the time to rate your experience. We hope you stay with us again in the near future.

8/10 Good

Ronnie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel, easy access to Tesla superchargers. Very close to restaurants and other stores. Rooms are clean and nice. Staff are friendly and great customer service as well.
Stayed 2 nights in Feb 2024
Response from Fayola W. Guest Services on Mar 18, 2024
Thank you for taking the time to describe your experience. We appreciate it! See you soon!