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Reviews of Country Inn & Suites by Radisson, Lansing, MI

3 out of 5
Country Inn & Suites by Radisson, Lansing, MI
6511 Centurion Dr, Lansing, MI

Reviews

7.6

Good

Rating 10 - Excellent. 342 out of 1005 reviews" "
Rating 8 - Good. 309 out of 1005 reviews" "
Rating 6 - Okay. 169 out of 1005 reviews" "
Rating 4 - Poor. 114 out of 1005 reviews" "
Rating 2 - Terrible. 71 out of 1005 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Timi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Martrix

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

8/10 Good

Stephanie

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very accommodating
Stayed 1 night in May 2024

8/10 Good

Renee

Liked: Staff & service
Stayed 1 night in May 2024

8/10 Good

Debra

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

4/10 Poor

Susan

Traveled with family
Disliked: Amenities, property conditions & facilities
This property needs a good cleaning of the rooms, replace damaged and soiled furniture, the lighting in the rooms is terrible, The decor in rooms is 1990. Very tired but everything worked ok. The front desk staff didn't know what to do with my AAA card for discount.
Stayed 1 night in Apr 2024
Response from frontdesk on May 4, 2024
you booked through a 3rd party so that's why the rate was not able to be changed sorry for any confusion

6/10 Okay

eleni

Liked: Staff & service
Disliked: Property conditions & facilities
The rooms are dated and carpets are dirty.
Stayed 1 night in Apr 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 3 nights in Apr 2024

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and bed comfortable. Staff were very kind and professional.
Stayed 1 night in Apr 2024

8/10 Good

Elizabeth

Decent breakfast
Stayed 1 night in Apr 2024

6/10 Okay

Dani

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Susan, Green Bay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with even better staff. The breakfast was quite impressive with many options. Would highly recommend!
Stayed 2 nights in Feb 2024

8/10 Good

Deedra

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Super easy check in. Kind staff. Room smelled like mildew.
Stayed 1 night in Apr 2024

8/10 Good

Quan

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 1 night in Apr 2024

4/10 Poor

Angel

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Jennifer

Traveled with family
Liked: Staff & service
We got the family suite. It was spacious, nice. I didn’t care for the pool, it was too small with a lot of kids swimming. Overall it was nice and quiet, right next to the highway.
Stayed 1 night in Mar 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
The Front Desk Staff were wonderful!
Stayed 2 nights in Mar 2024

10/10 Excellent

Lauretta

Very comfortable, breakfast bar was great!
Stayed 1 night in Mar 2024

8/10 Good

Lauretta

Very comfortable
Stayed 2 nights in Mar 2024

10/10 Excellent

LIGIA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and affordable.
Stayed 2 nights in Mar 2024

4/10 Poor

Randee

Business traveler
Disliked: Amenities, property conditions & facilities
The Wi-Fi was hit and miss mostl miss the television had such poor quality unwatchable
Stayed 2 nights in Mar 2024

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff were very nice, it was perfect and loved that the check out time was 12.
Stayed 1 night in Mar 2024

6/10 Okay

Rhonda

Disliked: Cleanliness, amenities, property conditions & facilities
My experience at the Country Inn and Suites in Lansing needs to be put on blast.Had to go to the bathroom after my travels, toilet paper floating in toilet I flushed, I go to the bathroom.. toilet will not flush. I take the lid off the toilet, mess with the mechanism and get it to flush. This had to be done each time I had to flush. TV damaged and screen is pointing downward so I have to use my coat and a Kleenex box to prop it up. There was some sort of disgusting ICK in the bedskirt, woke up to a spider in the ceiling above my head,no regular coffee in my room, had to get dressed to go get a cup of coffee. Took a shower, needed to blow dry my hair,dryer doesn’t work. Get dressed, head to the front desk, she tells me she has to get one from the 3rd floor. She shows up at my door and hands me a box with a new blow dryer. She doesn’t take it out and dispose of the box, just hands it to me like “Here’s that dryer you asked for”. But folks, here is the worst. I, a woman, was traveling alone. I left for a while. I was probably gone 3-4 hours. I intentionally left my DO NOT DISTURB sign on the door. I didn’t want anyone in my room, I didn't need towels, I didn’t need the bed made. I approach my door, it is propped open with the arm of the lock,I enter slowly, say Hello, no response. Search the room, bed made,trash gone. Go to front desk, employee goes to my room. He says “housekeeping must have left it open”!I was pissed.I could have been cleaned out,$ taken or worse! Do better!
Stayed 1 night in Mar 2024

4/10 Poor

Rhonda

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Jason

Business traveler
Liked: Staff & service
I had mostly an average stay. The bed was comfy and the amenities were as expected. My overall complaint was with the WiFi - it could be sluggish on my tablet while neither my personal nor work computer would connect. I used my phone as a hotspot for most of the stay.
Stayed 4 nights in Mar 2024

6/10 Okay

Mary

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Definitely in need of some good deep cleaning and maintenance.
Stayed 1 night in Mar 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was wonderful for the price! I was pleasantly surprised. The Staff were nice and helpful. I will make this a place to stay while visiting Lansing.
Stayed 2 nights in Mar 2024

4/10 Poor

Norma

Traveled with family
Disliked: Staff & service, property conditions & facilities
Property needs updating
Stayed 1 night in Mar 2024

4/10 Poor

Joe

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Acceptable hotel for short stay or budget conscience family. Dated and in need of a refresh. Staff was very friendly, breakfast was on par with other hotel chains.
Stayed 1 night in Mar 2024

4/10 Poor

Zachary

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Mar 2024

4/10 Poor

Brittany, Eaton Rapids

Traveled with family and small children, Traveled with partner
Liked: Amenities, property conditions & facilities
Our room had holes and damage in it and the electrical outlet was left unlocked which is dangerous when you have 3 kids with you. Guy working at night was very unpleasant but every other employee was amazing! Room was clean but like I said had damages. When asked the night guy about speaking to a manager he just smirked and laughed. Not sure if we will return there in the future or not. He wouldn’t work with Expedia about giving us a discount on our room due to the damage that was there
Stayed 2 nights in Mar 2024

6/10 Okay

Samantha

Business traveler
Liked: Cleanliness
Disliked: Amenities
Comfortable room the only downfall was the noise from the room under me.
Stayed 1 night in Feb 2024

6/10 Okay

Crystal

Traveled with family and small children
Room was clean, but the pool water was so cloudy I refused to go in.
Stayed 1 night in Feb 2024

10/10 Excellent

Shelby

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
It def needs updated as it's pretty outdated and a lot of things inside and out are breaking and some are even duct taped together
Stayed 1 night in Feb 2024

4/10 Poor

James

Stayed 1 night in Feb 2024

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service, property conditions & facilities
I liked the location, that was it. What i didnt like was that it was dirty, the outside was icy where they didn't salt, most of all, i found a bed bug on the mattress. The front desk did refund me, but i can plainly see she knew there was previous complaints on the matter. She did not act surprised when i showed her the video of the bug crawling on the mattress.
Stayed 2 nights in Feb 2024

6/10 Okay

Kelle

Stayed 4 nights in Feb 2024

2/10 Terrible

Frenchie

Stayed 1 night in Feb 2024

10/10 Excellent

Alicia

Traveled with family and small children, Business traveler, Traveled with partner
Liked: Staff & service
Pool was closed; property is extremely run down and in need of renovations. Windows were very old and thin, which made for a very noisy stay. And cold! Lighting was terrible. With some improvements made to the building, I think it will be a very nice establishment! The staff was very professional and courteous.
Stayed 1 night in Feb 2024

8/10 Good

Caleb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Feb 2024

6/10 Okay

JEREMY

Liked: Staff & service
Disliked: Property conditions & facilities
Furniture in suite i rented was tayyered and worn. Chair had holes in arms with padding showing. There weren't any charging spots in room as well.
Stayed 1 night in Feb 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Kateri

Liked: Cleanliness, staff & service, amenities
Clean amd comfortable, simple but very cozy and convenient.
Stayed 1 night in Feb 2024

6/10 Okay

Jennifer

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Nathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Nice place
Stayed 1 night in Feb 2024

10/10 Excellent

Manish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

10/10 Excellent

Kimberlee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Feb 2024

8/10 Good

Simpson Jr.

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Comfortable
Our stay was comfortable. Initially we were disappointed because on our arrival the pool was under maintenance. They resolved the issue and made it available. Morning breakfast was great with friendly service.
Stayed 3 nights in Feb 2024

8/10 Good

James

Liked: Cleanliness, staff & service
It needs updatef. A little ragged in places.
Stayed 1 night in Feb 2024