Fernando Guanarteme, 54, Las Palmas de Gran Canaria, Gran Canaria
Reviews
7.4
Good
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2 night stay both nights terrible. First night given “last room in hotel”, which had a broken drain and spent the night with sickening sewage smell. I did not complain and was given another room. The room was fine but at 3:30am a tapping noise from aircon or pipes started and no sleep. I had to leave noisy room after 2 hours and sit in reception from 5:00am. 2 nights of hell. Location good and nice gym and pool on the roof. Breakfast dreadful. Reception staff unhelpful.
As ever, The Bull Astoria gave the value reflected in the very competitive prices. This hotel offers grest value.
The staff work tirelessly to make your stay wonderful.
Excellent location, swimming pool open from 10am to 6pm in winter. Decent choice for breakfast.
The hotel has reduced single use plastic a lot since I stayed last year. For example you slice butter off a huge block rather than take a tiny plastic container. I am very impressed.
Verified traveler
Stayed 9 nights in Jan 2020
8/10 Good
Thura S.
Jan 21, 2020
Liked: Cleanliness
one night in Las Palmas Dec 25th, 2019
- very nice for a 3 star hotel
- the skirtings of the wall are not as clean as the rest, therefore 4 stars "only"
- the interior is nice but dated, therefore 4 stars "only"
- the location is nice, but a little loud, if you open a window, therefore 4 stars "only"
- sleeping comfort is amazing, enough space for 3 people in one room
- WLAN is great
- selection of breakfast was impressive
- we would recommend it to our friends
Avoid if you’re looking for modern well kept rooms
Rude gentleman at front of desk. Had to ask directions for parking and got a very vague response. Luckily I knew the area reasonably well or I’d still be driving in circles.
Room very dated!
Foyer looked best part of hotel.
Location was what I expected
Excellent hotel. I will stay there again next year
Verified traveler
Stayed 7 nights in Jan 2019
8/10 Good
Garth
May 8, 2019
Liked: Cleanliness, room comfort
Old but good.
The hotel, all though a bit old, is clean and in a good location. Most staff were firendly. Breakfast could use a little shakeup, as it gets tiring eating the same things 7 days in a row.
One of the worst hotels I've ever stayed in. The room was very uncomfortable and the beds are horrific. The food in the hotel is, generally, awful. Dinner is especially terrible with poor service. Hotel staff are also quite strange in their manner and interactions with customers.
Verified traveler
Stayed 5 nights in Dec 2018
8/10 Good
Verified traveler
Dec 15, 2018
Verified traveler
Stayed 3 nights in Dec 2018
2/10 Terrible
Verified traveler
Dec 15, 2018
Verified traveler
Stayed 1 night in Dec 2018
6/10 Okay
Verified traveler
Dec 1, 2018
Disliked: Property conditions & facilities
Food was ok.Servuce is ok.Not much room amenities-kettle,coffee,tea;I prefer a gand shower than a permanent head shower;Hotel was near enough to the beach(good);
Stayed here for 9 nights with full board. Best decision taken! Vast variety of good and tasteful food everyday, kind hotel staff, clean and cozy rooms, average internet connection, roof top bar and lounge is super! There is also a game room, a gym, a pool and a sauna. The hotel is also located at 100 metres from the beach, there are also a lot of bars and restaurants nearby and there is a safe underground public parking not so far from its location. Totally recommend it! Book with confidence!
Room decor a bit dated but overall good for the price. Handy for excellent beach.
Paul
Stayed 3 nights in Mar 2018
6/10 Okay
Olena, London
Mar 25, 2018
Liked: Staff & service
Disliked: Cleanliness, room comfort
Great location, close to the beach
The hotel is of old Spanish style, with great location. Decent breakfast, with a lot of choices. Rooms are okay, however, we only had 2 plugs in a room of 3, which we found annoying. Cleaning was alright, however, there was always a lack of towels. Overall, not too bad, worth the money
Hotel is in a convenient location rekatively close to everything Lad Palmas and surrounding area has to offer. The room was reasonable but the bed unfortunately uncomfortable. We were on half board package and the breakfast was pretty good but dinner, whilst OK, was certainly not imaginative ion inspiring and seemed fairly basic. Wine prices were reasonable.
Marjory
Stayed 2 nights in Jan 2018
Response from Hotel Astoria on Feb 5, 2018
Thank you very much for choosing us. Thanks to your opinion, it helps us to improve.
6/10 Okay
Julie
Jan 9, 2018
Liked: Room comfort
No fridge, kettle & noisy
No kettle and no fridge and 503 room was opposite lift also 5th floor had the bar so very busy, so it was very noisy. I suppose it would be ok for those who use a bar and drink alcohol.
Lifts very slow.
Food was so so.
Julie
Stayed 6 nights in Jan 2018
Response from Hotel Astoria on Jan 23, 2018
Thank you very much for your comments. Those make us improve,, Best Regards
6/10 Okay
Miss E L Halliday
Dec 2, 2017
Liked: Cleanliness, staff & service
Great location - hotel could do with a revamp
I wouldn't class Hotel Astoria as a 3 star establishment. As soon as you enter the hotel you can see that it needs a spruce up as it is rather dated. On the other hand, the welcome I received from the reception was indeed 5 star. He was friendly, helpful and kind as were the other members of staff I had the pleasure of meeting. My room was really dark and drab but clean which is the main thing as I wasn't planning on spending my time in my room. What brought the room (and entire stay) down was how paper thin the walls were. I could hear every time my neighbour used the bathroom. On 2 evenings I could hear them snoring through the walls and one morning instead of been awoken by my alarm, instead it was a banging from the floor above. What I missed in the form of a balcony was rectified by the rooftop area - which had plenty of seating and sun beds. The location of the hotel is great, less than 5 minutes and you're on the Playa which has so many places to eat and drink, I didn't eat dinner in the hotel but had the breakfast which was okay.
Very convenience location, just to let you know if you need to change money to EUR just have it ready in advance because they don’t exchange money at he hotel and they don’t know Any other place to do it. They asume all their customers are Europeans
Brenda C
Stayed 4 nights in Oct 2017
8/10 Good
Mark
Oct 4, 2017
Liked: Cleanliness, staff & service
Decent hotel in a rough location
I regularly stay in The Astoria and it's a good, budget hotel with a decent breakfast buffet. The surrounding area has never been particularly salubrious (there is what appears to be a migrant's hostel opposite), however it is now becoming very 'rough'. I saw women openly soliciting right outside the hotel and drug addicts passed out on the pavement to the side of the hotel. It's not a problem for me staying there alone, however I think it's not really suitable for families.
Mark
Stayed 4 nights in Sep 2017
6/10 Okay
Verified traveler
Aug 23, 2017
Hotel is conveniently located in Las Palmas but needs upgrading. More information on local travel, tours and entertainment at reception helpful. Tea/ coffee maker and minibar should be included in rooms. Good for a short stay.
Travelling with a 6 month old and was hassle free although didnt get opportunity to see all the facilities available. Half board was good with varying choices.
A worn down in bad shape hotel. The pictures during the booking did not match reality.
Märten
6/10 Okay
Aleksandra
Nov 15, 2016
Quite nice, but could be better
The room was not very exclusive, but quite clean. The room service cleaned it every day. Hotel is located close to the beach and highway. 20 minutes to the airport. There's no parking space in front of the hotel, it was hard to park. Breakfast was ok.
A very tired hotel in an unpleasant area. The beds are hard and so are the pillows. The shower is completely inadequate. There is a nice bar on the 5th floor where the drinks are very cheap.
Just returned from an enjoyable week at the Astoria.The hotel is very close to beach and is also convenient for shopping .It has to be said its not in the wealthiest part of town but that did not worry us.Hotel fascilities were good and the hotel cleanliness was first class.We had breakfast included which was a good selection although hot options tended to be luke warm overall it was ok.would definitely stay again.
Original room was small, dark and old fashioned. Paid extra for an upgrade to an executive room. Room was fantasic but the noise from the surrounding streets was constant. The gym equipment was old and outdated. The suna was small and broke down on several occasions. The breakfast wasnt great. On the up side all the staff were nice and very helpful.