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“I checked in at 7:30 which was considered after hours so the door was locked. I had to call to find someone to help me. The elderly lady came to the door after a while but struggled to get it unlocked. I told her I was checking in and she kept asking me what room I was in. Finally I saw 2 keys on the counter with my name and explained I believed those were for me. I had reserved 2 rooms. The 1st room had a broken flusher on the toilet. The 2nd had a couple bugs in the tub. Check out was just as...

“ Motel was very run down, door was open when we arrived and the heater did not work. It was 20 degrees outside and the room was very cold. When we asked for help, the staff implied that we broke the heater by simply trying to turn it on. Said to give it some time because I pushed too many buttons (on, high, heat were pushed). When we asked to be transferred to another room, staff indicated the room we were in was the best one they had. We were moved to an adjacent identical room. The doors...

“El personal de recepción sin experiencia de cómo hacer el registro de alguien que ha reservado con Hotels.com Baño con cucarachas ”