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Reviews of Hampton Inn by Hilton Lexington Park

2.5 out of 5
Hampton Inn by Hilton Lexington Park
22211 Three Notch Rd, Lexington Park, MD

Reviews

8.2

Very Good

Rating 10 - Excellent. 188 out of 378 reviews" "
Rating 8 - Good. 104 out of 378 reviews" "
Rating 6 - Okay. 38 out of 378 reviews" "
Rating 4 - Poor. 25 out of 378 reviews" "
Rating 2 - Terrible. 23 out of 378 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Emily

Traveled with family
Disliked: Property conditions & facilities
I feel like every time I stay here something in the room is broken. Floor tiles. Missing door in closet. Heat adjustment not working.
Stayed 3 nights in Feb 2024
Response from Ebony on Mar 22, 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Please let us know if there's anything we can do to make your next stay more comfortable. We hope to see you again in the future. Thank you for choosing to stay with us.

8/10 Good

Sofia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Ebony on Mar 20, 2024
Thank you for choosing to stay with us. We appreciate your feedback. Please let us know if there's anything we can do to make your next stay more comfortable. We hope to see you again in the future.

6/10 Okay

Tammy

Traveled with partner
Liked: Cleanliness, staff & service
The staff was great. The property was older and needed some updating. The beds were so hard. I think this is a Hampton Inn change because so many Hamptons beds are now reslly hard
Stayed 7 nights in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Marcia

Stayed 1 night in Dec 2023

4/10 Poor

Jen

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Christmas Swim meet
The window shade didn’t work in the room. If I wanted sunlight, I had to roll the curtain and prop it on something like the light shade. Also, bathroom door didn’t lock and front door never full shut properly! Came back to our room several times and door was cracked up!
Stayed 3 nights in Dec 2023

10/10 Excellent

Martha

Traveled with family
Liked: Amenities
Beds were Comfortable and the breakfast was enjoyed by our kids.
Stayed 2 nights in Dec 2023

10/10 Excellent

Alexis

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in and checkout process, friendly staff. I will stay here again
Stayed 1 night in Nov 2023

8/10 Good

Robertson

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Jorge, West Haverstraw

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, Good breakfast
Stayed 2 nights in Nov 2023

6/10 Okay

Eduard

Traveled with group
Liked: Staff & service, property conditions & facilities
Staff was great, good breakfast. Only problem i had some bugs in the room :-(
Stayed 5 nights in Nov 2023

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Super clean and nice
Stayed 1 night in Nov 2023

10/10 Excellent

Mayra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Nicole

Stayed 2 nights in Oct 2023

8/10 Good

Diane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Lynda

Stayed 2 nights in Sep 2023

10/10 Excellent

Deborah, Woodbridge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience to the location we were visiting. Clean, comfortable beds. Large TVs and a nice breakfast.
Stayed 1 night in Sep 2023

8/10 Good

SAILAS

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to route 235. My bed sheets were NOT changed NO Explanation given.
Stayed 2 nights in Sep 2023

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fast, friendly and clean!
Super quick and friendly check in. Our room did not have the sofa bed we booked so it was quickly changed with no issue. Room was clean. I could not find an extra pillow or blanket for the pull out but minor inconvenience as I had an extra blanket and used the pillows from the chair. Was only staying one night so not a big deal. Breakfast was great, my kids enjoyed it as well. Great overall experience, would definitely book here again.
Stayed 1 night in Sep 2023

10/10 Excellent

theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Virgilio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pet in some rooms
Stayed 1 night in Aug 2023

8/10 Good

Joy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly.
Stayed 2 nights in Jul 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stsy
Clean, comfortable room. Great breakfast choices. Friendly staff.
Stayed 1 night in Jul 2023

8/10 Good

Marian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
the stay was good only problem is that our room was next to the elevator. very noisy .
Stayed 1 night in Jun 2023

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff.
Stayed 1 night in Jun 2023

10/10 Excellent

Therese

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfy pillows and bed after an exhausting day.
Stayed 1 night in May 2023

10/10 Excellent

Hunter Tristan

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

10/10 Excellent

Zuleima

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

2/10 Terrible

Grant

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over flowed toliet
The toilet was clogged after telling staff 3xs about it they still did nothing to fix it told us they were outta rooms the toilet over flowed onto the floor multiple times which we had to clean up i also have a video of it also and because they didn't fix it or move us to another room we had to leave way early just to use the bathroom it really was horrible
Stayed 1 night in Apr 2023

6/10 Okay

Darrell

Stayed 3 nights in Mar 2023

6/10 Okay

Andra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022

2/10 Terrible

Anthony

Business traveler
Disliked: Cleanliness, staff & service
The girl at the front desk didn’t say hi or anything, just asked for id and Pointed out where the elevator was. Same as departure, i said good morning and nothing. The bathroom was female hair all over the floor and a few in the shower
Stayed 1 night in Nov 2022

6/10 Okay

Jessica

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
I had booked a room with 2 queen beds. When I checked in and arrived in my room, I was given 1 king bed. I went down to speak with the front desk about my room and they told me nothing can be done. It was frustrating when I booked 2 queen beds and received only 1 king bed.

2/10 Terrible

Bradley

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for a whole week, never got clean towels or the room cleaned until the very last night and we had to call twice to get that done. Very humid in the rooms, almost wet. Would not stay here again. Room also came with half a roll of used toilet paper and wasn’t clean upon arrival.

10/10 Excellent

Stefanie

Stayed 1 night in Nov 2022

4/10 Poor

Daniel

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The whole place feels like it is run down. For example, the luggage rack I was using was coming apart. Everything looked a little dingy and ill-kempt. Why doesn't Hilton use some of the high price I am paying to spruce up the joint?
Stayed 2 nights in Oct 2022

10/10 Excellent

Robert

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Debbie

Stayed 1 night in Sep 2022

2/10 Terrible

Alicia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was old stinky and out dated for the price. The room had peeling paint chips considering my grand daughter got sick in the room her first night in the hotel. She also has an allergy to dust. The hotel smelled old ,moldy and dusty. The rugs needed to be shampooed. The bathroom had hair in the tub. I had to clean the tub myself. I asked for garbage bags to be put in the garbage can since there were none. I could only get one.This is a part of a hilton hotel it should be removed
Stayed 2 nights in Aug 2022

10/10 Excellent

Nicole

Traveled with family and small children, Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, and went out of their way to make us as comfortable as possible. We were able to check-in half an hour early, and gave my daughter a snack bag for waiting, which got her excited after a long drive/day. The breakfast was excellent, and the cook even baked fresh chocolate chip cookies and brought them to our room! So kind! The pool was clean and fun for my daughter. There is a good restaurant next door but not anything else within walking distance. The room was clean and comfortable, the bed felt great. We really enjoyed our stay here, my daughter didn't want to leave!
Stayed 2 nights in Aug 2022
Response from Tish on Aug 24, 2022
Dear Nicole, On behalf of the entire hotel team, I want to thank you for sharing about your stay here with us . It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff for each department as a way of celebrating the great guest experiences we delivered as well as where we can improve. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely,Rochelle CalhounFront Office Supervisor

10/10 Excellent

don

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Pleasant one night stay
Nice pleasant staff, 👌 Rooms and Breakfast excellent
Stayed 1 night in Aug 2022
Response from Tish on Aug 24, 2022
Dear Don, On behalf of the entire hotel team, I want to thank you for sharing about your stay here with us . It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff for each department as a way of celebrating the great guest experiences we delivered as well as where we can improve. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely,Rochelle CalhounFront Office Supervisor

10/10 Excellent

thomas

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome , check in fast and easy, room was clean .
Stayed 1 night in Aug 2022
Response from Tish on Aug 24, 2022
Dear Thomas, On behalf of the entire hotel team, I want to thank you for sharing about your stay here with us . It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff for each department as a way of celebrating the great guest experiences we delivered as well as where we can improve. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely,Rochelle CalhounFront Office Supervisor

8/10 Good

Karen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay - easy check-in, quiet, decent breakfast options, nice pool, easy parking. Our only complaint is we would've appreciated some more towels/pillows & blankets in our room without having to ask for them, since we booked a space for 4 people and only received those items for 2.
Stayed 2 nights in Aug 2022
Response from Tish on Aug 16, 2022
Dear Karen, On behalf of the entire hotel team, I want to thank you for sharing about your stay here with us . It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff for each department as a way of celebrating the great guest experiences we delivered as well as where we can improve. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Rochelle Calhoun Front Office Supervisor

4/10 Poor

Zev

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The property initially appeared unkept. I asked if they had any disinfectant wipes to clean surfaces and they said no; instead asked if I wanted a 'rag'. I moved to another hotel.
Stayed 3 nights in Aug 2022
Response from Tish on Aug 16, 2022
Dear Zev, I recognize your time is valuable and appreciate the feedback you have taken the time to provide. Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. The cleanliness of your room and common areas has been shared with our team leaders to ensure this is an isolated incident. Once again, thank you for taking the time to share your experience. Although we fell short of meeting your expectations during your stay, I hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve. Sincerely, Rochelle Calhoun Front Office Supervisor

10/10 Excellent

Shauna

Stayed 1 night in Aug 2022
Response from Tish on Aug 11, 2022
Dear Shauna, I would like to thank you on behalf of our team for the recognition and score according to your experience here in the future with us. Your feedback is always important to us. We look forward to seeing and serving you in the future. Sincerely, Rochelle Calhoun Front Office Supervisor

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a great stay
This is our third time staying at this hotel. We come up every year for national lighthouse weekend. This time was just as good as every time. The staff is always extremely friendly (shout out to Diamond!). The hotel is always clean and the breakfast is great.
Stayed 1 night in Aug 2022
Response from Tish on Aug 10, 2022
Dear Michelle, On behalf of the entire hotel team, I want to thank you for sharing the great experience you had with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback will be shared with the entire staffing team including Diamond; as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Rochelle Calhoun Front Office Supervisor

2/10 Terrible

Christina

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service
The rates were too expensive on Expedia by $100 more a night. When the actual price was $90 per night instead of Expedia's $200 with taxes and fees!
Stayed 2 nights in Aug 2022

2/10 Terrible

Edward

Stayed 1 night in Aug 2022
Response from Ebony on Aug 9, 2022
Thank you for choosing to stay with us. Although we fell short of meeting your expectations during your stay, I hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve.