Apartment, 2 Bedrooms, Terrace | Private kitchen | Fridge, microwave, oven, stovetop
Check availability

Reviews of Smartflats Design - Cathédrale

3.5 out of 5
Smartflats Design - Cathédrale
Rue Cathédrale 97, Liege

Reviews

6.2
Rating 10 - Excellent. 16 out of 69 reviews" "
Rating 8 - Good. 20 out of 69 reviews" "
Rating 6 - Okay. 6 out of 69 reviews" "
Rating 4 - Poor. 7 out of 69 reviews" "
Rating 2 - Terrible. 20 out of 69 reviews" "

6.8/10

Cleanliness

6.8/10

Staff & service

5.2/10

Amenities

7.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Marius

Disliked: Cleanliness, amenities, property conditions & facilities
Clean bed was the only good thing! Old, heavily used fridge, old and limited kitchen cutlery, stained sofa and a smart Tv not connected - shall I say more?
Stayed 1 night in Jun 2023

2/10 Terrible

Trent

Traveled with family
Disliked: Cleanliness, room comfort
worst place ever
worst hotel ever, dog feces in building, walls broken, couch broken, holes in walls, mildew, black mold, just unbelievable.
Stayed 1 night in May 2023

2/10 Terrible

MISP

Stayed 1 night in Feb 2023

6/10 Okay

Jowelyn, FPO

Traveled with family
Disliked: Cleanliness
The apartment need more cleaning and during our stay the shower sink in not draining. Also the toilet is separate from the bathroom shower The location is perfect
Stayed 1 night in Nov 2022
Response from Julia from Cathédrale Residence - City Center on Nov 28, 2022
Dear Guest,Thank you for taking the time to share your review.It is great to know that you found our location convenient for visiting the nearby attractions.We are, however, sorry to hear of the issue you had with the apartment and regret that we were not aware during your stay. Nevertheless, we have noted your comment. Please do let us know of any concerns during your visit; we aim to cater to all your needs.The entire team hope that we have the pleasure of welcoming you back. Best regards,Julia from Cathédrale Residence - City Center

2/10 Terrible

Kimberly

Traveled with family
Disliked: Cleanliness, room comfort
No hot water
There was NO hot water. It is apparently a common problem there. We called after business hours to alert them and were told that no one could reset the hot water tank until after 9 AM. The shower had detached tiles at the base. There was broken glass frame on the balcony along with a large broken animal carrier. The mirror in the elevator up was shattered. There were crumbs in a kitchen drawer and food stuck to the walls of the refrigerator. There were ants in the kitchen cabinet. The entire apartment smellled like mold. I have requested a refund for our stay. I would not return.
Stayed 1 night in Jul 2022

4/10 Poor

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
The apartment is well situated but so dark and it had a bad smell and not well isolated you can hear everything outside . I didn’t like my stay there
Stayed 3 nights in Jan 2020
Response from Arnaud by Smartflats on Jan 15, 2020
Hello, we are sorry for the inconveniences you may have encountered. Our team has taken your observations into consideration and we're going to work on it very quickly with the maintenance to resolve these problems. We hope you will find an accommodation that will suit you best on your next trip. See you soon at Smartflats.

8/10 Good

Angie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Smartflats team on Jan 29, 2019
Thank you for this review !

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Property conditions & facilities
Another week in this apartment and another week with a broken shower, broken tap and no lighting in the main walkway although i had made them aware the first day that i had checked in to room 202. The apartment overall is quite dark. Location is perfect as you are in the center.
Stayed 5 nights in Dec 2018
Response from Smartflats team on Jan 29, 2019
Hello, thank you very much for your excellent review and for choosing our flats. We are glad that you appreciate the location of our flat. Our team has taken your observations into consideration. We hope to see you again in one of our Smartflats residences. The smartflats team

8/10 Good

Verified traveler

Overall good.
Stayed 3 nights in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
It was pretty good, just difficult to park your car. So wouldn’t advise bringing a car.
Stayed 5 nights in Nov 2018

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely setup easy access and right on the main centre
Stayed 2 nights in Oct 2018
Response from Smartflats team on Nov 8, 2018
Hello Shaun, thank you for your review. We are glad that you appreciated the location of our apartment. We hope we can welcome you back in our flats in the future. The smartflats team

2/10 Terrible

aldo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad apartment
The apartment was central but it is very noisy. As we were in summer, the sun was entering the whole apartment and it was very hot, we got up to temperatures of around 32 centigrades. They gave us some small fan but it was not enough. It was unbearable. The place was not very clean. You can see hair and dust all over the place. The entrance is common and it seems that nobody is taking care of it. At our arrival, there was food at the entrance and it stay there for several days. If you do not arrive on time, forget they will try to help you. We had to stay on the street for 2 hours waiting to be able to enter into the apartment. They did not offer a solution. I do not recommend this place to anybody.
Stayed 7 nights in Jun 2018
Response from Sabrina on Sep 14, 2018
I am sorry to see that you did not have a fully satisfying stay. I hope we can welcome you back soon at Smartflats to provide you with a better experience. Feel free to contact us so we can find the Smartflats that will best suit your needs (we have many residences in Brussels, Liège and Antwerp, so there is plenty of choice!).

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Great location but apartment itself unfinished...
Lovely quality finish (if not a bit dark) and great location but really not finished at all. Wire hanging out the ceiling instead of bulb, no curtain on 1 window, the other one fell down when touched, broken tile and big hole in the patio, no furniture other then bed and bedside table in the 2nd bedroom. Just trying to cash in on the F1 visitors before it was finished - very disappointing.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

8/10 Good

Frederick, Toronto

Liked: Cleanliness, property conditions & facilities
Well appointed and conveniently situated.
Stayed for business. The location was convenient with easy access to shopping in the old city center. Bars and restaurants were footsteps away. Well equipped serviced apartment. Comfortably spacious with equipped kitchen and separate bedroom. Can be a bit noisy, but not too bad considering other hotels in the city and the location.

2/10 Terrible

Anja

Disliked: Cleanliness, room comfort
Nie wieder!
Selten so eine vorab hochgelobte Unterkunft so wiederlicj vorgefunden. Total verraucht! Nur 1 Tasse im schrank und diese war bereits benutzt und dreckig. Verschimmelte Dusche! Türcode funktionierte nicht! Keine Handtücher. Schlechter Hilfekontakt.
Stayed 3 nights in Feb 2024

2/10 Terrible

Sandrine

Traveled with family
Disliked: Cleanliness, room comfort
Je déconseille de louer l'appartement Smartflats. Ce fut une horrible prestation l'appartement était insalubre . Papier peint déchiré , canapé cassé et sale . Pas de chauffage il faisait 11 degrés dans l 'appatement. Le lit etait salle . La cuisine et la salle de bain étaient sales. La vaisselle etait sale dans le lave vaisselle. Lumière très sombre on y voyait a peine dans l' appartement. Je déconseille cette location.
Stayed 3 nights in Jan 2024

2/10 Terrible

Pup

Disliked: Cleanliness, room comfort
Stayed 2 nights in Jan 2024

2/10 Terrible

Lucie

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
A l'arrivée nous avions un problème de code celui fourni ne fonctionnait pas, obliger d'attendre devant la porte de l'immeuble que nous recevions un nouveau code. Entre temps j'ai essayé d'appeler au numéro de notre appartement réservé (pas de réponse ce qui semble logique) mais 2 minutes après un homme est sorti ce qui nous a semblé bizarre mais nous a permis de rentrer. Après même problème devant la porte de l'appartement : mauvais code. Au final nous avons réussi à obtenir le bon mais surprise en rentrant dans l'appartement : odeur horrible, très sale, il faisait très froid logique le chauffage était bloqué à 17°C et nous ne pouvions rien augmenter. Bref comme si quelqu'un avait squatter l'appartement !! (probablement la personne qui nous a ouvert juste avant !!). Nous avons donc contacter le service client en leur envoyant toutes les photos à l'appui car nous nous voyons pas dormir dans cet environnement et dans un lit sale ! Mais pour eux ce ne sont que des traces d'usures donc c'est normal ! Aucun dédommagement ou recherche de solutions du grand foutage de gueule ! Nous avons du chercher un logement en urgence ! Pour résumer LOGEMENT A FUIR !!!
Stayed 2 nights in Dec 2023

8/10 Good

Antonio

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Top Preis Leistungsverhältnis, tolle Lage in der Innenstadt, hätte bisschen sauberer sein können
Stayed 2 nights in Dec 2023

4/10 Poor

evelyne

Traveled with group
Disliked: Amenities
je n'ai pu accéder à l'appartement qu'à partir de 21 h j'ai passé 3 h à essayer d'obtenir les codes d'accès j'ai finalement re çu des codes ; celui de l'accès à l'immeuble fonctionne mais pas celui de l'apartement; j'ai encore perdu 20 minutes avant de l'obtenir mais ma suis retrouvé coincé dehors car celui de l'entrée avait été changé 3ème étage avec ascenseur en panne en plus séjour horrible Michael
Stayed 1 night in Sep 2023

10/10 Excellent

Lore

Stayed 1 night in Sep 2023

2/10 Terrible

Klaus Holst

Stayed 1 night in Jul 2023

2/10 Terrible

Deutsch

Stayed 1 night in May 2023

2/10 Terrible

Sandra

Stayed 2 nights in Apr 2023

2/10 Terrible

Olga

Stayed 1 night in Apr 2023

4/10 Poor

Mariano

Business traveler
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The apartment was nice, but I arrived there and noone sent me the self entrance instructions, I had to call one number 2 times. Indide the main door was full of smelly trush. In the apartment you cannot use the TV because not connected in internet and no remote control for the cable tv. Bathroom light was broken no window so it was really dark. Bad experience, I was not lucky.
Stayed 1 night in Feb 2023
Response from Julia from Cathédrale Residence - City Center on Mar 9, 2023
Dear Mariano,Thank you for the time taken to share your review with us.While we are delighted that you appreciated your accommodation, we regret that we did not meet all your expectations. We would like to apologise for any delay upon arrival with the key code and in responding to your calls; this can happen during busy periods.We are also sorry to hear of the issues you had in your apartment. We encourage our guests to get in touch with our digital reception via email, phone or WhatsApp, and we would have been more than happy to take the necessary action to ensure an enjoyable stay. We hope that you will give us the opportunity to provide you with a more enjoyable stay in the future.Best regards,Julia from Cathédrale Residence - City Center

2/10 Terrible

Daniel

Traveled with family
Disliked: Cleanliness, room comfort
Photos mensongères et saleté
Premièrement l'entrée est compliquée car couloir et ascenseur sale ainsi que les poubelles et leur odeur à l'entrée, désagréable. Mais ça encore pas trop grave. Le plus intolérable c'est les photos du site et sur booking mensongère car on est pas du tout sur le même rendu ! Et la SALETÉ DE PARTOUT ; les sols, les murs, toile d'araignée digne d'Halloween, une douche bouchée y avais de l'eau de partout on a dû prendre un drap pour essuyer, voilà pourquoi il y a un linge dans la baignoire, dans les toilettes un trou au mur et des câbles ressortant. En je suis avec mes enfants (1,3 et 12ans) que j'ai dû faire dormir dans cette saleté. Une machine à café Senseo qui ne fonctionne pas et qui clignote tout le temps même avec de l'eau dans le réservoir. Et ça ne s'arrête pas là un gros trou sur la terrasse où l'on peut se faire très mal. C'était ma première réservation chez vous et franchement je suis très déçue !
Stayed 1 night in Feb 2023
Response from Julia from Cathédrale Residence - City Center on Feb 22, 2023
Cher Hervé,Nous sommes navrés d’apprendre que votre séjour ne vous a pas donné entière satisfaction et nous vous présentons nos plus sincères excuses.Nous proposons plusieurs types de logements et nos photos vous donnent une idée générale du confort de la catégorie choisie. Nous regrettons que vous ayez eu cette impression.Néanmoins, il est primordial pour notre résidence de vous présenter un logement impeccable. Nous prenons très au sérieux votre retour et faisons les vérifications qui s'imposent afin de maintenir la qualité de nos prestations habituelles.Nous espérons avoir l’opportunité de vous accueillir de nouveau afin de changer votre perception concernant notre établissement.Sincères salutations,Julia from Cathédrale Residence - City Center

10/10 Excellent

Kiyomi

Liked: Cleanliness, amenities, property conditions & facilities

6/10 Okay

Christine

Traveled with family
Disliked: Amenities
Mur avec papier peint déchiré ou enlevé à plusieurs endroits.
Stayed 1 night in Jan 2023
Response from Julia from Cathédrale Residence - City Center on Apr 19, 2023
Chère Christine,Merci pour ce retour.Nous sommes navrés d’apprendre que votre séjour ne vous a pas donné entière satisfaction.Nous prenons note de votre remarque et les mesures nécessaires seront mises en place afin de maintenir notre niveau de prestations habituelles.Nous espérons avoir l'opportunité de vous revoir parmi nous pour un séjour 100% réussi.Bien à vous,Julia from Cathédrale Residence - City Center

2/10 Terrible

DULCINEIA

Stayed 1 night in Sep 2022
Response from Julia from Cathédrale Residence - City Center on Oct 21, 2022
Dear Dulcineia,Thank you for taking the time to review your experience with us.Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We hope to see you again for an improved stay.Best regards,Julia from Cathédrale Residence - City Center

2/10 Terrible

karine

Traveled with family
Disliked: Cleanliness
Une horreur, lamentable
Sols, murs, évier sales ainsi que l’entrée et l’ascenseur. Couettes tachées et déchirées. Pas assez de couverts et vaisselle. Il était écrit plateau thé et café, cela ne signifie pas une bouilloire et une cafetière seulement mais aussi des sachets de thé, et des dosettes de café et sucre. Il y avait également 2 plinthes de cassées, le bas du canapé avait disparu J’ai envoyé un mail le jour même à smartflats pour le signaler, sans réponse Le lendemain matin je les ai appeler car nous avions une fuite dans les toilettes, compte tenu des traces sur le mur …, ce n’était pas la première fois. J’ai signalé que l’eau coulait sur le compteur électrique et donc que c’était dangereux j’attends encore que l’on me rappelle Enfin j’avais signalé qu’une personne à mobilité réduite était avec moi, ils ne m’ont pas signalé que l’appartement, très bien situé, en plein dans le centre , était dans une rue piétonne et donc pas accessible en voiture !!
Entrée
Taches de sang
Couette déchirée et tachée
Évier sale
Stayed 2 nights in Jul 2022

8/10 Good

Pamela

Stayed 2 nights in Jul 2022

10/10 Excellent

Paulinha

Liked: Cleanliness, room comfort
Stayed 7 nights in Jan 2022

6/10 Okay

Juan

Traveled with family
Liked: Room comfort
Algunos desperfectos en el baño
Stayed 6 nights in Nov 2021

8/10 Good

Jeroen

Traveled with family
Liked: Cleanliness
Algemeen goed. Keukengerief zeer basic. Slechte geluidsisolatie. 25 euro extra voor lakens om dochtertje te laten slapen in zetelbed?
Stayed 2 nights in Apr 2021

8/10 Good

Gerard

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
charmant et spacieux
en plein coeur de Liège. appartement spacieux confortable. Il manque juste un peu de vaisselle : très peu de verre, de couvert, de bols, ... obliger de faire tourner le lave vaisselle à vide ou de faire la vaisselle
Stayed 2 nights in Nov 2019

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

4/10 Poor

Verified traveler

Liked: Property conditions & facilities
Disliked: Amenities
Stayed 3 nights in May 2019

8/10 Good

Hans Bjørn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vi er svært fornøyd med oppholdet i Smartflats, Rue de Cathedral Liege. Sentral beliggenhet, enkel innsjekking, stor flott leilighet. Litt røykelukt i leiligheten. Kommer gjerne igjen.
Stayed 2 nights in Oct 2018
Response from Smartflats team on Nov 8, 2018
Hello Hans, thank you very much for this great review, we are glad that you appreciated the location of our flat and our check in system. We hope we can welcome you back in our flats in the future. The smartflats team

4/10 Poor

Phil, NRW

Disliked: Staff & service, property conditions & facilities
To be honest we are disappointed about this place. It all startet with the smell of smoke all over the „nonsmoking“ flat. Especially in the bedroom we could smell cold smoke. Next thing we recognized, several lights were not working. I had to change the lightbulb in the living room to have light while dining. Most of the dishes were dirty or sticky. Seems like the dishwasher is not cleaning the dishes proper. The roller blind in the bathroom was broken so we could not open it. By a close look the flat was not really clean.
Stayed 1 night in Oct 2018
Response from Sabrina on Oct 16, 2018
Hello and thank you for your remarks! It really helps us to improve the quality of our services and our Smartflats. I am sorry you did not have a fully satisfying stay at Smartflats and I apologise for the inconvenience. I hope we can welcome you back soon at Smartflats to provide you with a better experience. Regards, the Smartflats team.

10/10 Excellent

Magnus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fin lägenhet, väldigt centralt
Stor, fin lägenhet mitt i Liége. Den ligger så centralt att det kan var lite svårt med parkering om man kommer med bil. Vi var väldigt nöjda både med utrymmet och inredningen i lägenheten, allt var modernt och funkade bra. Det finns inga nycklar, utan man kommer in med en kod i entrén och lägenheten. Allt fungerade som det skulle, men det innebär att man måste maila en del med deras kundtjänst innan allt är klart.
Stayed 2 nights in Jul 2018
Response from Sabrina on Sep 7, 2018
Thank you for taking the time to leave your review! I am glad to see that you had an excellent stay with us. I hope to welcome you back soon at Smartflats. Have a nice day!

8/10 Good

Joost

Liked: Cleanliness, room comfort
prima verblijf, maar donkere living (zwarte muren/plafond, schaarse verlichting);
Stayed 3 nights in Jan 2018
Response from Tatiane, Quality Manager on Feb 14, 2018
Bedankt voor uw review Joost!

4/10 Poor

Rolf, München

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Die Wohnung war absolut verlebt. Viele Defekte: Sofa, Bettlaken mit Löchern, Lampen fehlen, Batterien sind leer, Rauchmelder sind abgeschraubt und liegen im Schrank, Geschirr völlig verdreckt.... Die Wohnung war sicher mal sehr schön und hochwertig, wird aber schlecht instand gehalten
Stayed 2 nights in Oct 2017

8/10 Good

slappendel, westervoort,netherland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and clean hotel
Nice and clean . We Don't needed a key is was a code. Wenn we go into our apartment it was nice and quiet.
Stayed 1 night in Aug 2017

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort
Incorrect wifi code Le staff a refusé de prendre en compte ma remarque sur le non fonctionnement du wifi. Mais deux jours sans internet n'est pas nécessairement une mauvaise chose...
Stayed 2 nights in Aug 2017

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Das Hotel liegt in guter Stadtlage. Parkmöglichkeit und Geschäfte im Umkreis von 500m vorhanden. Leider lies die Sauberkeit der Wohnung zu wünschen übrig. Es klebten noch Essensreste vom Vorgänger an den Küchenschränken, im Bettlacken waren flecken und Haare sowie überall Fingerabdrücke. Des weiteren sind die Wohnungen sehr hell hörig. Wir waren in der 2. Etage, die Geräusche (gehen, Türen, usw.) aus der Wohnung über uns hat man leider die ganze Zeit gehört. Was zum schlafmangel führte und daher auch ein schlechte Erinnerung an die Wohnung hinterlässt.
Stayed 3 nights in Jul 2017
Response from Alizée Quality Department. on Jan 4, 2018
Hello, Please apologize for not being able to answer in German. I'm glad that the location of our flat suited you. I'm sorry to hear that you had noise problem, this is the inconvenient of a location in city center. I'll inform our housekeeping team to inform them about point you made. I hope we can welcome you back soon maybe in a quieter residence. Kind regards. - Alizée Quality Department.

8/10 Good

Pavlos

Liked: Property conditions & facilities, room comfort
Apartments in the center next to Cathedrale
Great location in the center. Restaurants And and bars close by. Parking as well. Also a lot of options for breakfast. Apartments are fully equipped, spacious and look new. Maintenance is needed in some spots like curtains and lights. Cleaning could have been better. Some spots were a bit dusty or dirty.
Response from Alizée Quality Department on Jun 14, 2017
Dear Pavlos, Thank you for your review. I'm happy to see that location, equipment and decoration suited you. We informed our maintenance and cleaning team about points you made. I hope we can welcome you back soon to offer you a better experience. Kind regards.

8/10 Good

Lukasz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment in city center
Great location - right in the city center. Clean and nicely furnished.

8/10 Good

stephan

Liked: Cleanliness, property conditions & facilities, room comfort
apparts pratiques et bien localisés
bien vérifier que vous ayez reçu les codes d'accès avant de partir. Parfois probleme de connexion au wifi: débrancher le modem (dans un armoire aux toilettes) et le rebrancher! attention, il n'y a pas de nourriture ni boisson à l'arrivée (sauf 2/3 sachets de thé et 2 dosettes senseo), pensez à vos courses! Les apparts sont plutôt confortables et spacieux, bons moments détente...
Response from General Manager on Mar 8, 2017
Bonjour Stephan! Merci d'avoir pris le temps de nous laisser votre avis. Je suis désolée d'apprendre que vous avez eu des soucis avec le wifi lors de votre séjour. Malgré le fait que nous n'ayons pas de réception sur place, notre équipe est joignable 7/7, 24h/24 par téléphone et email. J'espère pouvoir vous accueillir à nouveau très bientôt chez Smartflats. Cordialement, Tatiane, Quality Manager